Exterior

Reviews of NH Muenchen City Süd

3 out of 5
NH Muenchen City Süd
Ottobrunner Strasse 17-19, Munich, BY

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 999 reviews" "
Rating 8 - Good. 428 out of 999 reviews" "
Rating 6 - Okay. 241 out of 999 reviews" "
Rating 4 - Poor. 90 out of 999 reviews" "
Rating 2 - Terrible. 38 out of 999 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bradley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos in the ad are very old. It is the same hotel, but the rooms are much more beat up than in the pictures. The cleaning services sucks. When you sit on the toilet, you can see the refection of the light to show you how filthy everything is and how surfaces probably go months without being cleaned. This then makes you take notice of the rest of the grime everywhere else. When you get back to your hotel, you want to relax, but here you just feel gross. On top of all of that I could not connect wifi to my work computer. I could connect to the wifi, but it would not let me connect to the internet over wifi. I spoke to the front desk, and they didn't know how to fix it. They only offered to move me to a different room. I explained that the problem wasn't the wifi signal, it was that it said the internet was disconnected. But the person at the front desk said he didn't know how to fix that. Avoid this hotel.

2/10 Terrible

Reem

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet had insects and the staff weren’t that friendly even when we arrived at 11:30 PM we asked for a little bit extra time after checkout and they asked for more money! What hotel doesn’t have coffee?!!
Stayed 1 night in Jan 2024
Response from NH Munich City South on Jan 5, 2024
Dear Reem,Thanks for your review.We are sorry that we could not fulfill your stay to your satisfaction.We hope to make your next stay in our house better.Best regards

6/10 Okay

Dace

Stayed 1 night in Dec 2023
Response from NH München City Süd on Dec 18, 2023
Dear Dace,thank you for your review.Kind regards

2/10 Terrible

Carin S

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had a sauna during this season, sadly very that is advertised in this hotel works, including the app. Waited 2 hours last night for an on-app service, but had to walk down to lobby to find out that it was only 1 staff on duty, she was overwhelmed by on-app requests and no-one can help. Heating in room was broken, TV remote was absent, the lobby eating area was dirty, with half-full cups of coffee standing around at lunchtime, the floors had spills on them. Not a good experience. NH Hotel group won't ever get another booking frim me.
Stayed 1 night in Nov 2023
Response from NH München City Süd on Dec 18, 2023
Dear Carin,thank you for your review.We are sorry that we could not fulfill your stay to your satisfaction. We hope to make your next stay in our house better.Kind regards

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to walk around the area and quiet. Nothing fancy, but we’ll worth the price.
Stayed 2 nights in Sep 2023
Response from NH München City Süd on Oct 20, 2023
Dear Joshua,thank you for your replay.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room and common areas where clean. There was one towel that looked stained/dirty. Both receptionists I spoke to knew english, which was helpful. Everything about the hotel was great.
Stayed 3 nights in Oct 2023
Response from NH München City Süd Team on Nov 1, 2023
Dear Anonymous,thank you for your outstanding review and the kind words.And of course we apologizze for the inconvenience. Please be assured that we took car of this matter and will make sure to have this not happening again, as this is not our standard.kind regards

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, easy access to public transportation
Stayed 6 nights in Sep 2023
Response from NH München City Süd on Oct 10, 2023
Dear Monica,thank you for your replay.Kind regards

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location of the property is a bit outside of town. To get anywhere you need to hop on the 55 bus and then transfer to another mode of transportation. Overall the hotel was nice and clean. You do hear a lot of road noise but I think you would hear that anywhere in the city.
Stayed 1 night in Sep 2023
Response from NH München City Süd on Oct 4, 2023
Dear Molly,thank you for your replay.Kind regards

8/10 Good

Alexandre

Stayed 3 nights in Sep 2023
Response from NH München City Süd Team on Nov 1, 2023
Dear Alexandre,thank you for your review.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The agents were so friendly and helpful
Stayed 4 nights in Sep 2023
Response from NH München City Süd on Oct 4, 2023
Dear Barbara,thank you for your replay.Kind regards

4/10 Poor

Verified traveller

Disliked: Staff & service
Overpriced, and rude.
Arrived and was greated in the usual direct German way which was to be expected but this staff member in particular just didn’t want to be there and was asking me to sign something and wouldn’t wait for me to read what it was before yelling that I just sign and go. Not a great start. Other staff were fine later on in the stay. The room was massively over priced for what it was. A very tired looking hotel which I would barely pay €40 a night for. The positives: shower was decent and the room seemed to be fairly well located with a bus stop outside to get you to Munich East where you can get all over the city from. Negatives: Overpriced, dingy lighting, really hot and loud with traffic outside so can’t really open the windows to cool it down at night. The curtains do not cover the whole windows so you will be woken at the crack of dawn with the sun. Requested a queen bed but had two singles just rolled together. The main benefit was that I really wanted to not be in the room so got out to explore the city very early as wanted to be anywhere other than that room.
Stayed 5 nights in Sep 2023
Response from NH München City Süd on Oct 4, 2023
Dear Guest,thank you for your replay.We're sorry to hear that you didn't like it with us.We hope we can make your next stay with us better.Kind regards

6/10 Okay

Ashley

Stayed 4 nights in Sep 2023
Response from NH München City Süd Team on Nov 1, 2023
Dear Ashley,thank you for your review.

10/10 Excellent

Andrei

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from NH München City Süd on Sep 22, 2023
Dear Andrei,thank you for your replay.Kind regards

8/10 Good

Daoud

Liked: Cleanliness
The room was at the top floor, and it was not comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Small showers but they worked great. Breakfast was delicious and people there were very attentive. You can easily take the bus to get to them.
Stayed 3 nights in May 2023

6/10 Okay

karsten

Travelled with group
Liked: Room comfort
Shower was dangerous. Had to be really careful stepping out. No mini fridge. Other than great room
Stayed 2 nights in May 2023
Response from NH München City Süd on Jun 2, 2023
Dear Karsten,thank you for your replay.Kind regards

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice area with some walkable restaurants and breweries. Nice and clean rooms. There is an Aldi grocery store across the street which makes it convenient to get snacks and drinks if needed.
Stayed 2 nights in May 2023
Response from NH München City Süd on May 16, 2023
Dear Shawn,thank you for your reply.Kind regards

10/10 Excellent

malina

Stayed 2 nights in Apr 2023
Response from NH München City Süd on May 16, 2023
Sehr geehrte Malina,vielen Dank für Ihre Bewertung.Mit freundlichen Grüßen

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet. Parking garage is very hard to see from the street, there is in fact a button to push in front of the garage gate (that you can't see from the street) when you arrive.
Stayed 1 night in Mar 2023
Response from NH München City Süd on Mar 30, 2023
Dear Theo, Thank you for your kind review!The Bell isnt supposed to be seen from the Street, for that we have an extra Sign.With kind regards

10/10 Excellent

Douglas Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
:) nice place..
Stayed 2 nights in Mar 2023
Response from NH München City Süd on Apr 4, 2023
Dear Douglas,thank you for your replay.Kind regards

6/10 Okay

Laura

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2023
Response from NH München City Süd on Apr 4, 2023
Sehr geehrte Laura,vielen Dank für Ihre Bewertung.Mit freundlichen Grüßen

10/10 Excellent

Rudolph

Stayed 2 nights in Feb 2023
Response from NH München City Süd on Apr 4, 2023
Sehr geehrter Rudolph,vielen Dank für Ihre Bewertung.Mit freundlichen Grüßen

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over
Last minute booking. Looking for cheap and cheerful and got it. Comfy beds and very quiet although on main road. Would recommend for weary travellers.
Stayed 1 night in Jan 2023
Response from NH München City Süd on Feb 3, 2023
Dear Sara,thank you for your replay.Kind regards

10/10 Excellent

Ralan

Stayed 1 night in Jan 2023
Response from NH München City Süd on Feb 3, 2023
Dear Ralan,thank you for your replay.Kind regards

8/10 Good

Himanshu

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 7 nights in Dec 2022
Response from NH München City Süd on Feb 3, 2023
Dear Himanshu,thank you for your replay.Kind regards

10/10 Excellent

James, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here
Stayed 4 nights in Sep 2022
Response from NH München City Süd on Nov 15, 2022
Dear James,thank you for staying with us, we hope to see you again soon.best regards

2/10 Terrible

Hughes

Stayed 3 nights in Sep 2022

6/10 Okay

Nicholas

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Enrique

Business traveller
Disliked: Property conditions & facilities, room comfort
I bad choice unfortunately.
The room was extremely hot and there was not air cond; it was just impossible to sleep unless you have the window fully open; but doing so; the noisy road keep you awake. So you got the option of not sleeping because it was hot or not sleeping because it was noisy. The firts day the room was dirty (papers on the floor and some hair in the bathroom), when complained; they clean it a bit; but the same dust was there (back of tv where I plug my phone to recharge it) as well as the spiderweb in some furniture and under the desk. When I did complain, all I got is , we will clean better next time; but the person didn’t even look at me, and keep working in something else I requested the iron to give a pass to my shirts, and the first shirt got a good limestone stain. The iron was mostly clog and my first shirts bad; I friend to remove some… but the task was far to much, so no more ironing there I have never wrote a bad review ever; but this hotel has reduced their standards by a lot.
Papers on the floor on arrival
Trying to iron my shirts, was a bad choice, the stains stillnn no on my shirt
Stayed 4 nights in Jun 2022

4/10 Poor

Aki

Stayed 3 nights in May 2022

4/10 Poor

Morteza K.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
don't believe what you see on website
At the time of booking, I asked for a hotel with Free parking. However, when I got to the hotel, I found out that I had to pay for parking. The receptionist was very nice and let me park in the basement parking free of charge. The room was nothing like what I had seen in the pictures on the site. much smaller and very cold. The heaters were not working.
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Disliked: Staff & service
Budget stay
Uncertain about the availability, they gave us twin beds though we requested for a double. Cold room, some unfriendly staff, housekeeping rang our door bell at 7AM to clean up, not many options surrounding the hotel area, and that's why price was cheap?
Stayed 1 night in Dec 2021
Response from NH München City Süd on Jan 23, 2022
Thank you for you´r Feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a shot trip
Stayed 2 nights in Dec 2021
Response from NH München City Süd on Jan 12, 2022
Danke für die Bewertung

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good for short staying!
Stayed 1 night in Dec 2021
Response from NH München City Süd on Jan 12, 2022
Danke für die Bewertung

10/10 Excellent

MAHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionists NATACHA & STELLA were very helpful in check in , check out and during all my stay . Very close to bus stop then to any point you need . Clean , quite , eco friendly .
Stayed 3 nights in Dec 2021
Response from NH München City Süd on Dec 13, 2021
Dear Mr. Maha, Thank you so much for your message. We are looking forward to Welcome you again. We wish you all the Best! Kind regards Natascha & Stella :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
A nice place to stay in Munich. Close enough to the city center. Free parking was street parking and wasn't obvious to find. Needed to search a bit to find a spot. Room was clean and comfortable, staff was friendly. Overall, we enjoyed our stay and would stay here again.
Stayed 2 nights in Oct 2021
Response from NH München City Süd on Dec 7, 2021
Thank you so much. We are looking forward to welcome you here again.

10/10 Excellent

Kitichai, Aurora

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room quite a perfect size for 2 cleancoffe shop close by walk to bus stop number 55 to ost hofbauhof to Marienplatz
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Beds are ok. No mini bar, no any water glasses (at least plastic) l
Stayed 1 night in Jul 2021
Response from NH München City Süd on Aug 23, 2021
Dear guest, thank you for your replay. Kind regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from NH München City Süd on Mar 14, 2020
Sehr geherte Laura, vielen Dank für Ihre Bewertung. Wir wir freuen uns das Ihnen Ihr Aufenthalt bei uns gefallen hat. Mit freundlichen Grüßen NH München City Süd

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was adequate but no extras like frig, microwave, laundry. Location was good.
Stayed 14 nights in Dec 2019
Response from NH München City Süd on Feb 4, 2020
Dear Guest, thank you for your rating. We will take of your request. Kind regards

6/10 Okay

VICTORIA

Stayed 1 night in Dec 2019

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from NH München City Süd on Feb 6, 2020
Sehr geehrte Erika, vielen Dank für Ihr Bewertung. Mit freundlichen Grüßen

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overbooked!?
At first we arrived at the front desk, the staff told us that the hotel was overbooked so they want to arranged us to another location which is much farther away from city center, we waited for half an hour, after we arrived to new location, we waited for almost an hour to finally get our room! The receptionist guy is lack of niceness and patience, It was not a pleasant stay, will not recommend!
Stayed 2 nights in Dec 2019
Response from NH München City Süd on Feb 4, 2020
Dear Guest, thank you for your rating. We will take of your request. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, pleasant staff, spoke English. Safe neighborhood
Stayed 1 night in Dec 2019
Response from NH München City Süd on Dec 9, 2019
Dear Guest, thank you for your rating. Kind regards

10/10 Excellent

Enes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Pilar Magdalene on Nov 14, 2019
Dear Enes, thank you so much for your great review! Hope to see you again in our hotel!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Pilar Magdalene Stumpp on Oct 31, 2019
Liebe Anne, wow und vielen Dank für diese tolle Bewertung! Gerne freuen wir uns auf die nächste Buchung!

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Good hotel at a good price. Metrobus is just in front of the hotel!
Stayed 3 nights in Oct 2019
Response from Pilar Magdalene Stumpp on Oct 29, 2019
Dear Juan, thank you for your great review! Hope to see you again in our hotel!

10/10 Excellent

Samantha, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our trip to Oktoberfest. The location was good, very close to bus stop, and short walk to subway. There are a couple of good restaurants close by if you don't feel like heading into town, and the staff is great. Very helpful and kind. Breakfast was amazing! We really loved Stella at the front desk, and Mira in the Breakfast room. Would definitely recommend!
Stayed 5 nights in Sep 2019
Response from Melanie Hofmeister on Oct 9, 2019
Dear Samantha, thank you for your rating. Kind regards

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The location was fantastic, however we booked 2 single beds and was placed in a double bed and were informed we would not be able to change as they were fully booked, however we managed to swap for the 2nd night. The first room we were in the shower was filthy, with clearly visible areas that had not been cleaned for months. The second room was better but had a showerhead that was poorly positioned making washing hair practically impossible. Also no tea/coffee making facilities.
Stayed 3 nights in Sep 2019
Response from Melanie Hofmeister on Oct 9, 2019
Dear Guest, thank you for your rating. We will take care of your request. Kind regards