Exterior

Reviews of Mandarin Oriental, Munich

5 out of 5
Mandarin Oriental, Munich
Neuturmstr. 1, Munich, BY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 151 reviews" "
Rating 8 - Good. 19 out of 151 reviews" "
Rating 6 - Okay. 6 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 0 out of 151 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kirill, Jurmala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect except one thing that is not related to the property: ongoing construction just ahead of it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful and the staff amazing !!
Stayed 3 nights in Dec 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always an excellent stay at a Mandarin Oriental! This one in Munich is such an exquisite place, away from the tourist apots yet close to Marienplatz and MaximillianstraBe. Premium Deluxe Room on the 4/F had great space. Bathroom all electronic! Didnt want to get out of the shower! Service superb, from Concierge, Front desk and Restaurant.
Stayed 2 nights in Dec 2023

10/10 Excellent

Don

Travelled with group
Liked: Property conditions & facilities, room comfort
Made us all feel like family - the bar staff were so friendly and we enjoyed River’s service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Suresh

Stayed 4 nights in Aug 2023

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept property and the staff were great.
Stayed 2 nights in Jun 2023
Response from Mandarin Oriental, Munich on Jul 25, 2023
Dear Lance,Thank you very much for your kind attention and that you enjoyed your stay at Mandarin Oriental, Munich. We are delighted to see that you had a fantastic trip and will do our utmost to keep our high service standards and hope that you will have the opportunity to visit us again.Thank you again for taking the time to give us a rating.Many greetings from Mandarin Oriental, Munich

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

Harish

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good ambience. Bad housekeeping.
Stayed 3 nights in Feb 2023

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, great location. Nice double windows - very quiet, can’t hear a thing in the suite! Service was average, especially concierge service. Not knowledgeable or particularly helpful.
Stayed 4 nights in Dec 2022

10/10 Excellent

Scot

Stayed 3 nights in Nov 2022

10/10 Excellent

Alexandr

Stayed 1 night in Nov 2022

10/10 Excellent

waltraud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Your Mandarin Oriental, Munich Team on May 5, 2022
Dear Guest, Thank you for taking the time to share your great review of your experience at Mandarin Oriental, Munich. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards,

10/10 Excellent

VLADIMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!!!
Stayed 3 nights in Mar 2022
Response from Natascha Bonvin on May 5, 2022
Dear Guest, Thank you for taking the time to share your great review of your experience at Mandarin Oriental, Munich. We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes,

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2022
Response from Your Mandarin Oriental, Munich Team on Feb 21, 2022
Dear valued Guest, Thank you very much for your valuable time to share your kind rating. We are delighted that you enjoyed your stay and our service. We will do our utmost to keep up our high service standard and hope that you will have the opportunity to visit us again soon. Warmest regards,

8/10 Good

Maria Hlin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Your Mandarin Orient, Munich Team on Feb 1, 2022
Dear Guest, Thank you for taking the time to give us a rating. We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay. Sincerely,

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Jummaida

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in experience could be better
Stayed 4 nights in Sep 2021
Response from Mandarin Oriental, Munich Team on Dec 9, 2021
Dear Jummaida, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Jarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mandarin Oriental, Munich on Dec 9, 2021
Dear Jarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel with him the most accommodating and friendly staff!
Stayed 3 nights in Aug 2021
Response from Your Mandarin Oriental, Munich Team on Dec 9, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great staff. Great rooftop
Stayed 1 night in Jul 2021
Response from Your Mandarin Oriental, Munich Team on Dec 9, 2021
Dear john, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Buck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Your Mandarin Oriental Munich, Team on Dec 14, 2021
Dear Buck, Thank you very much for taking the time, and for rating Mandarin Oriental, Munich. We are delighted that you enjoyed your stay and our service. We look forward to welcoming you back in the nearest future. Best wishes,

10/10 Excellent

REED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure Bliss
This is an excellent hotel. Very well appointed and spacious rooms, very convenient location, friendly and attentive staff and wide variety of food at breakfast service. The bedding was very high quality and we had a fantastic sleep's night which was extremely comfortable. All around a very nice experience and in my opinion the best hotel in Munich
Stayed 1 night in Jan 2020

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible from check-in to check-out. The Terrace bar was wonderful with amazing views of the city. The Matsuhita restaurant was delicious.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Your Mandarin Oriental, Munich team on Jul 15, 2019
Dear guest, Thank you for staying at Mandarin Oriental, Munich and for sharing your review. Kind regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
Beautiful hotel!
Stayed 1 night in Jun 2019
Response from Mandarin Oriental, Munich team on Jul 15, 2019
Dear Jonathan, Thank you for your great review. We are delighted to learn that you had and enjoyable stay and are looking forward to your return visit to Mandarin Oriental, Munich. Kindest regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as we would expect from a European luxury hotel. Most important was the personal service from all staff members, including the desk staff, bell staff and concierge. Our room was large and well-appointed. The bath was also large with modern fixtures and plush linens.
Stayed 3 nights in Jun 2019
Response from Your Mandarin Oriental, Munich team on Jul 15, 2019
Dear guest, Thank you for having taken the time to share your impressions of your recent visit to Mandarin Oriental, Munich. We are delighted to learn that you had an enjoyable stay and that you were satisfied with our high service standards. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Vidhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Mandarin Oriental, Munich team on Jun 18, 2019
Dear Ms. Vidhi, Thank you for visiting Mandarin Oriental, Munich and for sharing your experience. We are looking forward to your return visit to Mandarin Oriental, Munich. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Mandarin Oriental, Munich team on Jun 18, 2019
Dear guest, Thank you for visiting Mandarin Oriental, Munich and for sharing your experience. We are looking forward to your return visit to Mandarin Oriental, Munich. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and everything is to expecta0tion. If they can improve the shower. It will be perfect.
Stayed 3 nights in Apr 2019
Response from Mandarin Oriental, Munich on Jun 6, 2019
Dear Guest, Thank you for staying with us and for sharing your thoughts about our Hotel. Your comments give us the chance to continuously improve our service since we take constructive feedback very seriously. We will do our utmost to keep up our high service standard and hope that you will have the opportunity to visit us again in the near future. Best regards, Your Mandarin Oriental, Munich

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Mandarin Oriental, Munich team on Jun 18, 2019
Dear guest, Thank you for visiting Mandarin Oriental, Munich and for sharing your experience. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Hans M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

A, Essex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality hotel, even nicer staff and great food and service. Only downside, rooms so hot, had to have windows open (even when it was snowing)
Stayed 2 nights in Jan 2019
Response from Mandarin Oriental, Munich team on Feb 7, 2019
Dear A, Thank you for staying at Mandarin Oriental, Munich and for sharing your comment. It was a pleasure to read that you had an enjoyable stay and that you were satisfied with our high service and food standards. We are very sorry to learn that you didn’t feel comfortable with the room temperature. Please don’t hesitate to contact the reception at anytime if such a problem ever may be present again. We’ll be delighted to assist you and adjust your room’s temperature. We will do our utmost to keep up and improve our high service standard and hope that you will have the opportunity to visit us again in the near future. Kind regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Mandarin Oriental, Munich on Jan 16, 2019
Dear guest, thank you very much for your review. We're delighted to learn that you enjoyed your stay and would be pleased to welcome you back with us soon. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Mandarin Oriental, Munich on Jan 16, 2019
Dear guest, thank you very much for your rating. It'll be a pleasure to welcome you back to Munich. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Great hotel!
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Ruediger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above the ordinary
We arrived in Munich early the day of our check in and we’re offered a rest on the roof terrace of the hotel which we excepted gladly particularly on a beautiful sunny day overlooking the city of Munich. It was so beautiful we almost reluctantly checked in when called that our room was ready.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Perfect stay
Great service. Definitely top of 5 star.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Well-appointed luxury hotel with superb service
We thoroughly enjoyed our stay at Mandarin Oriental Munich. Impeccable service right from the first time we stepped out of the taxi that brought us to the hotel. Highest level of hospitality by all staff and the room was spacious and well-maintained with a superb mini bar selection which was complimentary. There was also a yoga mat available for use in the room. The breakfast experience at the restaurant was also impressive. Will definitely make a return visit to MO if we are in Munich.
Stayed 2 nights in Aug 2018

10/10 Excellent

Lynn, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have traveled internationally for over 20 years and the Mandarin Oriental Munich was the best ever experience. The staff went out of their way to make sure my wife and I were pampered - not just satisfied. As an example, when my wife became ill, the room service hostess suggested and delivered on her own a mixture of herbs and fruit in a tea blend that was wonderful. Nothing was too hard for the staff at any time day or night. The location can not be beat as everything you could possibly want or to do is easily within walking distance. If I could give 6 stars, I would.
Stayed 5 nights in Jun 2018
Response from Mandarin Oriental, Munich on Jul 5, 2018
Dear Lynn, What a pleasure to read your marvelous comment! Thank you for having taken the time to share your impressions of your recent visit at Mandarin Oriental, Munich. We are delighted to learn that you had an enjoyable stay and that you were more than satisfied with our high service standards. With much pleasure we shared your excellent evaluation with our colleagues, who were thrilled to learn their gracious services were positively received by you. It makes us happy to see that we fulfilled our aim to anticipate your needs and we hope that your wife has already recovered from her illness. Thank you for being such a wonderful and supportive “FAN” of Mandarin Oriental and are very much looking forward to the pleasure of welcoming you again to your home away from home. Best regards, Your Mandarin Oriental, Munich team

10/10 Excellent

Virginia , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent services
I always like Manarin Oriental as the services is outstanding and the staffs are all very helpful. I also like the location which is very near to everwhere.
Stayed 3 nights in Dec 2017

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Munich
Lovely big bed, clean linen everyday and a great location.
Stayed 1 night in Dec 2017

10/10 Excellent

usa, philadelphia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive luxury
I have no complains about hotel It’s bit pricey if you have traveled other places in world. I would expect atleast complementary breakfast.
Stayed 2 nights in Nov 2017
Response from Your Mandarin Oriental, Munich Team on Dec 8, 2017
Thank you so much for your great review. We will consider reviewing our breakfast offers. Meanwhile, we offer different overnight packages on our website and per telephone, including free breakfast. Our reservation team will be happy to assist you finding your perfect package for your next visit. We hope to welcome you again soon. Kind regards, Your Mandarin Oriental, Munich Team