Meeting facility

Reviews of Leonardo Royal Hotel Munich

4.5 out of 5
Leonardo Royal Hotel Munich
Moosacher Strasse 90, Munich, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 1001 reviews" "
Rating 8 - Good. 352 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bala Aditya

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were nice and location was accessible. There was not enough parking available for customers. We were meant get some free wine and a free upgrade as mentioned by expedia. But none of it was there. We were too tired at the time of check in so we did not care to ask or complain.
Stayed 1 night in Mar 2024
Response from Ulrike Bödcher/ Reputation Manager on Mar 19, 2024
Dear Bala,thank you very much for welcoming you again and for taking the time to provide feedback.We look forward to your reviews and regret your impression of the missed benefits. Your room was upgraded from a comfort room to a superior room, but the housekeeping colleagues actually forgot the special room treatment. We would like to apologize for this and assure you that this was not a standard situation. Please do not hesitate to let us know on site, we will be happy to make up for any omission immediately.Please visit us again in the future, we look forward to seeing you.Kind regards – Ulrike Bödcher/Reputation Manager

10/10 Excellent

Kasey

Response from Ulrike Bödcher/ Reputation Manager on Jan 15, 2024
Dear Kasey, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll give 4 of 5 stars only because the trash of my room took 2 days to be picked up, also we meet with a special bartender
Stayed 4 nights in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 29, 2023
Dear Mariana,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the cleaning during your stay all the more.We are uncomfortable with the above-mentioned carelessness and we apologize for it. Also we feel sorry if a bar team member did not show the behavior you and we expect and show regulary. We assure you, however, that this was not a standard situation and your feedback helps us to improve our service.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, modern rooms. Bit of mould in the shower, initially no towels in the room on arrival and one of the receptions wasn't very friendly or helpful. But the others we had were. Cleanliness and location both good, and generally would come back. Breakfast very pricey!
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 29, 2023
Dear Henry,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the bathroom all the more.We are uncomfortable with the above-mentioned carelessness in the preparation of the room and we apologize for it. We assure you, however, that this was not a standard situation.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

2/10 Terrible

Richard

Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Jan 10, 2024
Hello Richard, thank you for your booking and we regret that you left us with this negative impression. If there are any indications of improvements, we are very grateful to know them. Here we are dependent on the specific feedback from our guests, thank you very much.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 18, 2023
Dear Thomas, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

2/10 Terrible

Borja

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 7, 2023
Dear Borja, thank you for your booking and we regret that you left us with this negative impression. If there are any indications of improvements, we are very grateful to know them. Here we are dependent on the specific feedback from our guests, thank you very much.Best regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

Meeran, Sialkot

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was stuck in snow storm and randomly picked this place. The room was just basic. Pillows were terrible and they need to change it. The lobby area was good. Check in staff said that i had breakfast in the room rate but i was charged.
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 6, 2023
Dear Meeran,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the pillows all the more.Further we feel sorry for any misunderstanding regarding the breakfast. After checking your booking it says that you booked a "breakfast excluded rate", this should be shown on your booking confirmation. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Latisha

Stayed 3 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on Dec 6, 2023
Dear Latisha, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 16, 2023
Dear William,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities
Checking was unaware of VIP offers. Parking was very limited (7 but 3 taken by service vehicles) for the self park.
Stayed 2 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 13, 2023
Dear Michael,thank you very much for your visit and for taking the time to provide feedback here as well.We regret your impression of the parking issue and the unawareness from our front office team. We are uncomfortable with the fact that you missed some of the benefits and we apologize for it. We assure you, however, that this was not a standard situation.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Uwe

Stayed 3 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 8, 2023
Hallo Uwe,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

D

Liked: Staff & service, amenities, property conditions & facilities
Great buffet, location and clean room.
Stayed 2 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 2, 2023
Dear D,thank you for sharing your experiences with us. We apprecite your positve review about our location and facilities very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Alexis Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great service.
Stayed 1 night in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 2, 2023
Dear Alexis,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Christopher, Crawley

Business traveller
Liked: Cleanliness, property conditions & facilities
Ok hotel if you want I be away from everything and want to attend a customer meeting close by. Otherwise stay elsewhere
Stayed 2 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 2, 2023
Dear Christopher,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the location all the more.All our guests can find very transparent on our hotel website were we are exactly located, even with distances to the typical munich hotspots. Most of our guests appreciate further the perfect underground direction direct into the city centre.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

kai

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's convenient to subway and near OlympiaPark and BMW museum The restaurant staff is very slow, food is isreali style, nothing to take home about The only elevator is in the middle of the building and if your room is at the very end of the U shaped corridor, you have quite a lot of steps to drag your luggage thru. We thought that was very strange and not sure about the local fire code
Stayed 2 nights in Sep 2023
Response from The Leonardo Royal Team on Oct 18, 2023
Dear Kai, Thank you for taking the time to give us such a detailed feedback. We are sorry about the service and the distance to the room. With this feedback we look to make your next stay better. Have a nice day. Kind regards, John Mark Lubwama

10/10 Excellent

William

Stayed 2 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Nov 2, 2023
Dear William, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Efraim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Comfortable and cosy
Stayed 1 night in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on Oct 11, 2023
Dear Efraim,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

4/10 Poor

Jane

Stayed 2 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Oct 9, 2023
Hello Jane,… thank you for being our guest and for your rating here. We are pleased to see your assessments and if there are indications of improvements, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oktoberfest hotel
God location for Oktoberfest and great value for money
Stayed 2 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 29, 2023
Dear Edward,thank you for sharing your experiences with us. We apprecite your positve review about our performance very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

4/10 Poor

roi

Stayed 1 night in Sep 2023
Response from The Leonardo Royal Munich on Oct 18, 2023
Dear Roi, I hope you had a nice stay with us. We appreciate your feedback. We look forward to having you. Kind regards, The Leonardo Royal Munich

6/10 Okay

Christopher

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Checked into a room that smelled and reeked mmm of really bad body odor. The hotel staff was unprofessional and treated me as if I was lying to them. They only changed rooms after the housekeeping personnel verified the smell but were unwilling to change. Hotel did not acknowledge VIP status and actually did not care until on after you mention VIP status. No room upgrade mention whatsoever and no free parking until you fight for it. This was one of the worst hotel stays ever through Expedia. I travel quite frequently and have since been staying at major chain hotels. Looking to just use major chain hotels membership sites instead as this experience was so horrid. The location is quite horrible as well with no convenience stores or any stores for that matter nearby. Closest food availability is a ten minute walk through busy streets. Traveled with small child and regretted the stay. Very expensive stay due to Octoberfest event. Would rather pay more to stay at another property. Expedia, please never recommend this hotel to VIP members. You may potentially lose them as customers.
Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 29, 2023
Hello Christopher,First of all, I would like to thank you for welcoming you and for taking the time to provide feedback.We feel sorry that you have left us this unsatisfied. We regret all the more the amount of misunderstandings and carelessness that you encountered on site. We apologize for the circumstances described and assure you that all your points have been forwarded internally and discussed in the respective teams. However, we also assure you that this was not a standard performance in our company.Please visit us again soon, we are already looking forward to it.Kind regards – Ulrike Bödcher/Reputation Manager

4/10 Poor

Lindsey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely hotel, but the bed bugs were a problem. Staff moved me immediately but the issue ruined my trip. Warning: check for bed bugs!!!
Stayed 4 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 29, 2023
Dear Lindsey,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression that we have bed bugs all the more. After reporting us and showing us one sting our team moved you that you could feel comfortable. Our housekeeping manager checked immediatly the room and the bed and luckily she did not find any kind of insects. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Yarden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Breakfast is great. Location ok
Stayed 2 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 25, 2023
Dear Yareden,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just don't feel that this hotel was worth the price. The room was clean, bed was comfortable, the shower was great, and the people were friendly. The breakfast was way overpriced. The bacon tasted and looked like canned bacon. The scrambled eggs were totally cold and tasted like powdered eggs. The chef was preparing omelets and fried eggs but never got around to refilling the scrambled eggs. The bread and fruit choices were ok but I've seen better. I bought it the first morning but the second morning went with no food until I got to the train station. I've just as comfortable and had a better breakfast for less money.
Stayed 3 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 22, 2023
Dear Tanya,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about our rooms and team and regret your impression of some breakfalst items all the more. Your feedback was already forwarded to our head chef for acknowledge, thank you for letting us know.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Carol, Gilbert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful, higher class property. Lounge and bar area at lobby area were especially beautiful and welcoming. We always reserve hotels that are mid priced so not a lot of frills. This was very reasonable and in our mid range price so we were shocked when we arrived at how fancy it was. And of course, delighted. Due to a problem with their computer, they originally assigned us the wrong type room. But they graciously fixed that and found the room we were supposed to have.
Stayed 6 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 22, 2023
Dear Carol,thank you for sharing your experiences with us. We apprecite your positve review about our services very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

E

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed as a family for 3 nights, WiFi did not work for 2 days!!! Staff didn’t seem to care much about that, no apology. Shocking for a 4 star hotel and a pity because the location was good and the rooms very nice. Would not recommend.
Response from Ulrike Bödcher/ Reputation Manager on Sep 11, 2023
Dear E,your feedback is highly valued and we truly appreciate your kind words about our location and our rooms.We regret to hear that some aspects of your stay did not meet your expectations. Your comfort is our top priority, and we apologize if the wifi did not work proper during your stay and that you left us with the impression that we dont care about this. We apologize for this and your feedback was already shared with our maintance departement to check the router signal around your room. Thank you for letting us know.Your thoughts are crucial in helping us provide a better service. We hope to have the pleasure of welcoming you back in the future, aiming to exceed your expectations for a more enjoyable stay.Best regards,Ulrike BödcherReputation Manager

10/10 Excellent

Jure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on Aug 31, 2023
Dear Jure, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Nadin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. The room was beautiful and very clean. Would def stay there again
Stayed 1 night in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on Aug 31, 2023
Dear Nadin,thank you for sharing your experiences with us. We apprecite your positve review about our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

lee

Stayed 1 night in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on Aug 21, 2023
Dear Lee,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Radek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to Underground transportation.
Stayed 4 nights in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on Aug 21, 2023
Dear Radek,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Glenn

Stayed 1 night in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on Sep 7, 2023
Dear Glenn, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

4/10 Poor

mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on Aug 21, 2023
Dear Mohammed, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

DENNIS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect place to stay
Stayed 3 nights in May 2023
Response from Maximilian - Guest Relations Team on Aug 8, 2023
Dear Dennis,thank you very much for your visit and we are glad to see your valuations at this point.We hope we can welcome you soon again in the future.Best regards – Maximilian/Guest Relations Team

10/10 Excellent

Matej

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely kind and professional staff. VIP perks such as room upgrade, wine, and free covered parking were great!
Stayed 1 night in Aug 2023
Response from Maximilian - Guest Relations Team on Aug 8, 2023
Dear Matej, we're thrilled to hear that you had such a positive experience during your stay. Our team takes pride in providing exceptional service, and we're glad that you found them to be extremely kind and professional. It's wonderful that you enjoyed the VIP perks, including the room upgrade, wine, and complimentary covered parking. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future.Warm regards,MaximilianGuest Relations Team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atmosphere
Stayed 1 night in Jul 2023
Response from Maximilian - Guest Relations Team on Aug 8, 2023
Dear Tom, thank you for sharing your feedback! We're glad to hear that you enjoyed the good atmosphere during your stay. Providing a positive and welcoming environment is important to us. If you have any further comments or questions, please feel free to reach out.Warm regards,MaximilianGuest Relations Team

10/10 Excellent

Genny

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for public transportation. Next to beautiful trails leading to Olympic Park area.
Stayed 2 nights in Jul 2023
Response from Maximilian - Guest Relations Team on Aug 8, 2023
Dear Genny, thank you for sharing your thoughts! We're delighted to hear that you appreciated our hotel's convenient location for public transportation and its proximity to scenic trails leading to the Olympic Park area. It's wonderful that you were able to explore and enjoy the surroundings. We hope you had a fantastic stay and look forward to welcoming you back in the future.Warm regards,MaximilianGuest Relations Team

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much less expensive compared to staying in the city center. It was close to the metro so commute anywhere in the city was pretty easy.
Stayed 3 nights in Jul 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 24, 2023
Dear Scott,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

Lynette

Stayed 5 nights in Jul 2023
Response from Ulrike Bödcher/ Reputation Manager on Aug 21, 2023
Hello Lynette, thank you for being our guest and for your rating here. We are pleased to see your assessments and if there are indications of improvements, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice of hotel
Stopped here because of its proximity to the Olympic park and a concert we were going to there; and it was an excellent choice. We went on to spend 2 weeks touring Austria, Switzerland and Italy; and this was easily the best hotel we stayed in. Pretty sure the band we went to see stopped here too :-) The room was modern, quiet and comfortable. Breakfast was superb with a great choice of hot and cold items. Probably the best we had during our 2 weeks away. All the staff were really good too. There's an s-bahn station just a couple of minutes walk down the road with trains every 10 minutes which will take you to Marienplatz in 20 minutes without having to change. When I visit Munich again I won't hesitate to stay here again because it's so easy to get into the city centre.
Stayed 2 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 17, 2023
Dear Sutart,thank you for sharing your experiences with us. We apprecite your positve review about your stay very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Sze Ling

Stayed 1 night in Jul 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 12, 2023
Dear Sze Ling, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Didn’t like having a glass door to the bathroom. Convenient access to the Underground, but not much in the immediate vicinity.
Stayed 2 nights in Jul 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 5, 2023
Dear Tiffany,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the bathroom door all the more. Perhaps we can recommend our deluxe rooms for a hopefully future stay? In addition to more space and other benefits, these rooms have at least one separate guest toilet with a normal wooden door.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Beverley Ann

Stayed 3 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jul 24, 2023
Dear Beverley Ann, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Raluca-Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Olimpiahalle and to the u bahn station
Stayed 1 night in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jun 27, 2023
Dear Raluca-Maria,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

eli

Stayed 5 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jun 23, 2023
Hallo Eli,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation ManagerDear Eli,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Dev

Stayed 1 night in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on Jun 20, 2023
Dear Dev, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Lee J

Travelled with family
Liked: Staff & service, property conditions & facilities
This property is an excellent option for those attending concerts at Olympiastadion (walking distance). The hotel is very clean and staff were all very accommodating. The breakfast was really nice and something to suit everyone. The bar served food until midnight which was very reasonable and it was just €5.50 a pint. I would definitely recommend this hotel to others. There is a large shopping centre within walking distance with lots of shops. it costs roughly €60 in an Uber from the airport to this hotel.
Stayed 3 nights in May 2023
Response from Ulrike Bödcher/ Reputation Manager on May 22, 2023
Dear Lee,thank you for sharing your experiences with us. We apprecite your positve review about our services very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Lucian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good work
Breakfast and dinner was amazing. Clean and tidy room. WiFi signal was missing. I have had no WiFi signal but I was ok for one night stay.
Stayed 1 night in May 2023
Response from Ulrike Bödcher/ Reputation Manager on May 22, 2023
Dear Lucian,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Viktor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel good room. Reception staff young and still very amateur.
Stayed 1 night in Apr 2023
Response from Ulrike Bödcher/ Reputation Manager on Apr 17, 2023
Dear Viktor,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our facilities and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Yashar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel in Munich.
This is my favorite hotel in Munich. It's great. Make sure to pre-order breakfast. Breakfast is great. The best one I have had in a large hotel in Germany.
Stayed 3 nights in Mar 2023
Response from Ulrike Bödcher/ Reputation Manager on Mar 31, 2023
Dear Yashar,thank you for sharing your experiences with us. We apprecite your positve review especially about the breakfast very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager