Dear Michael, We would like to thank you for your positive review of our hotel and for your stay with us.We hope we can welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Paul Francis, Thank you very much for your fantastic review.It is great to see how much you enjoyed your stay with us and we are looking forward to your next stay.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Paulo Antonio Melo, Thank you for your feedback. We are pleased that you enjoyed your stay with us and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Daniel, wir schätzen Ihre tolle Bewertung sehr und bedanken uns für Ihr Vertrauen.Besuchen Sie uns doch bald wieder, wir freuen uns auf Sie!Herzliche Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Quan, Thank you for staying with us and your feedback. We are more than happy to see how much you enjoyed our extensive breakfast buffet for a good start into the day.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Antonio, Thank you for evaluating your stay. We are very sorry to learn that you were obviously very dissatisfied with your stay with us. The satisfaction of our guests is our top priority and we always do our best to offer the best possible service and comfort. We would have liked to know what exactly led to your negative impressions and what we could have done better or differently.We would like to thank you in advance for your support through detailed feedback and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Guest,I'm sincerely sorry to hear about the unpleasant experience you had during your stay at our establishment. We always strive to provide a serene environment and top-notch services to our valued guests. It's regrettable to learn that we fell short of our usual standards in your case.Your feedback about the tea and the cleanliness of the mug is concerning. Rest assured, we usually ensure a high standard of cleanliness and it's disheartening to note that we missed the mark in your situation. As for the parking fee, we aim to offer competitive rates and we're sorry if this aspect did not meet your expectations. I'm also sorry to learn about your experience with our front desk. We usually pride ourselves on our friendly and helpful staff, and it's unfortunate that you did not receive the service you deserved.Please accept our sincere apologies for any inconvenience caused. We value your feedback and see it as an opportunity to learn and improve.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager.

Dear Alberto, Thank you very much for choosing our hotel for your stay in Munich. We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Carol, Thank you for your positive review of our hotel and your stay with us.We are pleased that you enjoyed a great time in Munich and we would be delighted to be your host again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear David, Thank you for choosing our hotel for your trip to Munich and your feedback.We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mark, Thank you for choosing our hotel for your trip to Munich and your great review. We are more than happy that you enjoyed a pleasant time with us and you felt overall very comfortable.We would be delighted to welcome you back again and wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Chris, Thank you for choosing our hotel for your trip to Munich as well as your postivie review on Expedia. We are very pleased to see that you enjoyed a pleasant time with us and you felt very comfotable and safe.We would be delighted to welcome you back again in the near future and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Eduardo, Thank you for your great review on Expedia. We are more than happy to see how much you enjoyed your stay with us and you were able to take home many positive impressions of Munich.We are looking forward to be your host again on your next visit and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Guest, Thank you for your feedback. We are very sorry that you were so dissatisfied with our service.We always do our best to find a satisfactory solution for all matters, as far as our possibilities allow.We are sorry that we were unable to accommodate your request for a free cancellation.We had already offered you a one-time rebooking regarding this booking as a gesture of goodwill, even though you opted for a non-cancellable rate.Unfortunately, our options are limited for bookings via third-party providers and we regret that we could not find an acceptable solution for you here.We ask for your understanding for our decision and hope that we may welcome you again. To avoid such situations in the future, we recommend choosing the cancelable rate. This way you can react more flexibly in case of unforeseen situations.We wish you all the best and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Glenn, Thank you very much for your great review of our hotel and your stay with us.We would be delighted to welcome you back again and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Peter, wir bedanken uns für Ihr tolles Feedback zu Ihrem Aufenthalt bei uns und freuen uns, dass es Ihnen sehr gut gefallen hat.Bis zum nächsten Mal!Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Kyle, Thanks a lot for your great review on Hotels.com and your stay with us. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Dominic Julian, We appreciate your great review very much and thank you for being our guest.We are looking forward to welcome you back again and remain with best regards from Munich - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Hannah, danke für Ihre positive Bewertung. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Vany, Thank you for your positive review.We are looking forward to your next stay and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Hernan,thank you very much for your stay in our hotel and your positive review. We are happy to read that you felt comfortable with us and are looking forward to welcome you back soon! All the best for you -

Dear Nelson, We appreciate your fantastic review very much and thank you for sharing your experiences of your stay with us and other travellers. It is great to see how much you enjoyed your time in Munich and we were able to contribute to it.We are already looking forward to be your host again next time and wish you all the best until then.Best regards from Munich - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Cindy,Thank you for your feedback on Expedia.We were very happy to have you as our guest for a long period of time.The satisfaction of our guests is our goal and for this we always give our best.That not everything met your expectations, we regret very much and for this we apologize. We have taken your criticism regarding the room cleaning seriously and have checked this. Unfortunately, we were not able to determine when your room was not cleaned, and we did not receive any information about this on site, otherwise we would have taken care of it immediately. We are also sorry that there were delays in room cleaning on individual days. We are also sorry that there were problems with your key card from time to time. This can have many causes, which unfortunately cannot be determined by us in retrospect. However, our technician has taken care of it and taken measures. We also apologize for the error regarding the incorrectly booked breakfast. Here it came to an mistake on our part, due to a number twister. However, this situation was resolved quickly and without delay.We thank you again for your feedback and hope that you were able to take home positive impressions as well.See you next time and all the best.With best regards,Melanie BrandenburgerCluster Guest Relation Manager

Dear Rita,thank you for taking the time to share your feedback. I apologize for the inconvenience caused by the volume on the streets. We hope to welcome you back to our hotel very soon!Sincerely,Laura Azemi Front Office SupervisorLeonardo Hotel & Residenz

Dear Mihaela, Thank you for taking the time to share your feedback. We regret that we could not quite meet your expectations of the hotel and the room, but hope that you still had a pleasant time in Munich and look forward to welcoming you again soon in one of our Leonardo Hotels. Sincerely, Melanie Brandenburger / Cluster Guest Relation Manager

Dear Wisam, Thank you for your positive review of our hotel. We are very happy that you enjoyed your stay with us and we are looking forward to your next visit. Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mihai, Thank you for evaluating your stay.First of all, I apologize for the inconvenience our housekeeping team has caused you. We have taken your justified criticism seriously and once again sensitized our employees so that this remains an absolute exception. Thank you for bringing this to our attention. Otherwise I am pleased that you were satisfied and that we were able to convince you of our room and breakfast as well as our service at reception. We look forward to welcoming you again soon and wish you all the best for the new year. Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Guest, We are very pleased that you enjoyed your stay with us and especially that you really liked the room facilities with the small kitchen. See you next time and best regards from Munich - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thank you very much for your great review of our hotel and our location. We hope you were able to reach your destinations in Munich very easy and you could explore a lot. See you soon and all the best - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thanks a lot for your positive review. We are pleased that you felt comfortable with us and also that you could relax in the sauna. See you next time and best regards - Melanie Brandenburger / Guest Relation Manager

Dear Melodee, Thanks a lot for your great feedback. We are looking forward to the pleasure of welcoming you back soon. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Dan, Thank you for staying with us and your feedback. We are glad that you enjoyed a pleasant stay with us and hope to welcome you back again soon. Kindest regards - Melanie Brandenburger / Guest Relation Manager

Dear Kerr, Thank you for staying with us and your feedback. We are glad that you were overall satisfied but we are also sorry that we could not meet all of your expectation. We are happy to accept your suggestion regarding the breakfast and we will work on improvements. We hope to welcome you back again and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, It is nice to see that you enjoyed our quiet but central location and we hope you have been able to take home many positive impressions. See you again in Leonardo Hotels! Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thank you for your great feedback about your stay. It is nice to see that you enjoyed a great time with us in Munich and we also thank you for your praise to our team. It is always important to assist our guest whenever they need help. We look forward to your next stay and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thanks a lot for your great feedback. It is nice to see that you enjoyed your short stay with us and you could relax in our sauna. We are already looking forward to your next stay and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, It is nice to see that our great location was convenient for you and we hope you were able to reach your destinations very easy. See you next time! Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thank you for your positive rating. It is nice to see that our location was convenient for your needs and we hope you were able to reach your destinations in Munich very easy. We would like to fulfill the request of our guests for air conditioning, which is unfortunately not possible due to the structural conditions. Therefore, we have all our rooms alternatively equipped with fans. We are looking forward to your next stay and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

Dear Christian, Thank you for evaluating your stay. I apologize for the inconveniences regarding the shower. Our technician will check this. We hope you enjoyed a great time in Munich and we can welcome you back again. Best regards - Melanie Brandenburger / Guest Relation Manager