Reception

Reviews of Hotel Atlas Residence

Hotel Atlas Residence
SCHWANTHALERSTR 63, Munich, Bavaria

Reviews

5.4
Rating 10 - Excellent. 27 out of 286 reviews" "
Rating 8 - Good. 55 out of 286 reviews" "
Rating 6 - Okay. 74 out of 286 reviews" "
Rating 4 - Poor. 57 out of 286 reviews" "
Rating 2 - Terrible. 73 out of 286 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

6.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really close to bus and train station which was a big plus for me.
Stayed 2 nights in Jan 2020

8/10 Good

pietro maria

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

NURFAZLINA

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location is great! About 10 mins easy walking to Munich Hbf, great if you need to catch early morning trip via train or bus. Surrounded by Halal food groceries and restaurants. Can walk about 20 mins to Marienplatz. Hotel has elevator, and helpful receptionist if u need help with directions. Booked a family apartment with 1double bed and 2 single bed which can sleep 4 pax comfortably. Kitchen has minimal but sufficient utilities. Complete with stove and oven. Big fridge and dishwasher. Washing machine available, plz bring your own detergent. Would be great if come with dryer as well! Provides strong wifi connection! Overall, we r happy with the apartment.
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So Atlas acutally has FOUR properties located around the Munich train station, a detail that's suspiciously missing from their listings. I booked a hotel for a short overnight stay in Munich and searched for one that offered breakfast and a gym. Imagine my surprise to discover that though the Atlas listing said it offers both of those amenities, guests actually have to travel to one of their sister-hotels located half a block over and NO ONE bothered to tell me that. The check in clerk could barely get off his phone long enough to toss me a key to a room that didn't meet my reservation and then got an attitude when I asked for the room that I paid for. This is one of the worst hotel experiences I've had and will NEVER recommend this hotel to anyone.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Abdulla

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very gracious and helpful. The room was a little smaller than the one pictured when I was making the reservation, but it was still a decent size. The location was ideal for attending Oktoberfest. It is in a loud area, though.
Stayed 4 nights in Sep 2019

4/10 Poor

Nicholas

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Paper thin walls - couldn’t sleep
The street was so loud we couldn’t sleep at all. Even when we were four floors up.
Stayed 3 nights in Sep 2019

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Hotel wasn't great at all. We booked for a double room, 9 months in advance and they were still not able to give us one. Instead we were put into a twin room with matchbox sized beds. The breakfast restaurant is in another building across a busy road, and the road itself has to be the noisiest I've ever experienced. Ambulances, car horns, tyres screeching. And you have no choice but to leave the door/window open as there's no air con and no other way of air passing through the room. Stayed in another hotel in previous years and we don't expect much from hotels around Oktoberfest time as its so busy and expensive but this hotel really took the biscuit. Staff also quite unfriendly.
Stayed 3 nights in Sep 2019

4/10 Poor

Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not sure how this is a 3 star hotel. The room is smaller than a cruise cabin, the bathroom shower didn’t even have a stopper in it, there was absolutely no decor in the room, and the beds were so uncomfortable we couldn’t really sleep either night. Location was great, but the praises stop there.
Stayed 2 nights in Sep 2019

8/10 Good

Teodoro

Liked: Cleanliness, staff & service, room comfort
Good Price . Good Ubication.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Atlas hotel is not convenient for family stay, the rooms are noisy, the furniture is poor, kitchen appliances are old, not clear and smelly. Over all I am not recommending this hotel. We changed the hotel after few days of stay.
Stayed 7 nights in Aug 2019

4/10 Poor

Jason

Disliked: Staff & service
Worst Hotel Experience in Long While
It was hot, but not their fault, however next hotel smartly had FANS: 10€ device makes all the difference. Atlas is along two 24-hr RACEWAYS, or that’s how it seemed, along w/ racers, also emergency vehicles every 1/2 hr all-night. Some facts regarding listed amenities: We chose hotel for Laundry facilities- FALSE: none in room & not available at hotel. “Free Toiletries” = shampoo dispenser in shower & bathroom sink. “self-parking” = discounted parking at inconvenient public parking garage 1/2 km away. Also NOBODY polices loading zone, so nearby businesses and random folks park there, and so unloading you are forced to double park, illegally park (do not leave your vehicle), or like we did on departure carry stuff 1/4+ mile away to car, and use the bike path to park and load the rest. Shower door was not properly assembled, so I fixed to ensure it would not injure family & was usable. Momma always said, say something nice ... “Nice elevator.” At least it had one.
Stayed 2 nights in Jul 2019

8/10 Good

AMUR

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very small bedroom pillow very old front desk not friendly
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Walking distance to train station. Room quite large.
Stayed 2 nights in Jul 2019

8/10 Good

Sherry, Canada

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to transit,shopping and some small local pubs with excellent food! Had great schnitzel at the local pub for much less $$ than in tourist areas!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff were very friendly and I would go back
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Location was good. Bathroom was not cleaned properly. Hair on the ground when we arrived.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Unique? Well, the shower was. I’m a tall guy, and while not fat, I’m not svelte either. I JUST about managed to swerve in and out of the shower. Basically the sliding doors didn’t slide open enough. It was funny more than anything.
Stayed 5 nights in Mar 2019

2/10 Terrible

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Lift was broken Shower did not work Room smelled of smoke
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
not very customer oriented, rooms had the bare minimum. television didn't work, elevtors didn't work which made being on the third floor a pain for one our group. the rooms were clean for the most part and the wifi did work. all in all it was an ok stay. its also close to the train station.
Stayed 2 nights in Mar 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
OK so the hotel is not five star quality but it was clean. Its stongest point was that it is very central. Nine mintues walk from Central Station to the hotel. This hotel is for the buget traveller who just wants the basics to survive the weekend or a few days while you tour the city. No trills but well postioned in the heart of Munich.
Stayed 2 nights in Feb 2019

8/10 Good

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Payman

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family suite of rooms were spacious, well lite with 4 skylights and very comfortable. The housekeeping staff were pleasant, helpful and very kind. It was a lovely week. Thankyou
Stayed 6 nights in Oct 2018

6/10 Okay

Nick, Berlin

Disliked: Cleanliness
Big room but not very clean and quite noisy. Good breakfast.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
bare bones, near Oktoberfest, make sure you go to the right Atlas, 2 others with the same name with in 100 yards.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff friendly-spoke a little English (helpful)
The room is super dated. It states it had A/C which didn’t work. Beds uncomfortable. One bed went wall to wall in the “room” it was in. Elevator seemed sketchy, not sure how it passes inspection. Hotel staff was helpful. Won’t stay there again.
Stayed 2 nights in Oct 2018

10/10 Excellent

Karla, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
They must have cleaned up the place. No bugs! I noticed there must have been a fresh paint job. Great location for Oktoberfest! And minutes walk to the central train station.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Good location for Oktoberfest. Clean room, good for the price.
Stayed 1 night in Sep 2018

6/10 Okay

Debbie, Ft Worth, TX

Location to Oktoberfest and train station is excellent! Even though there is a kitchenette, nothing else is provided (utensils, glasses, etc). Towels were very old with holes in them, and there was no service during our stay. Be aware that you need the room key to turn on the power to your room, and it goes off when you remove the key...so no charging electronics when you’re away.
Stayed 3 nights in Sep 2018

2/10 Terrible

Celia

Disliked: Staff & service, room comfort
Hotel Atlas Residence Family Stay
There is no AC. Being 95 degrees Fahrenheit during our stay we had to sleep with the windows open and the street is noisy all through the night. Most restless sleep I have ever gotten. The elevator had trapped 2 people when we arrived and then was later fixed which made us wary of using it. The sheets were not tucked in around the bed and did not fit the bed. So the bare mattress was always exposed.
Stayed 4 nights in Jul 2018

4/10 Poor

jam/spoon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
August ‘18 trip
Very pleasant at reception. One of the rooms had no air conditioning which was close to unbearable, and being on the main road was very noisy. Shower door in other room needs renewing.
Stayed 3 nights in Aug 2018

2/10 Terrible

Nik, Darmstadt, Germany

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a three star hotel, room was dirty, the whole building run down, and the area/ location is loud. People are on the street at 2am making a lot of noise. You only hear African, and Arabic. A terrible experience
Stayed 3 nights in Aug 2018

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should have read the reviews
the a/c did not work The apartment smelled awful and we did not want to open the windows because the balcony was shared with another room. The manager who would only identify himself as “Mr Atlas Hotel” was so very rude and would not refund our money when we chose to leave 30 minutes after checking in. We did not feel safe there and you shouldn’t either. Learn from our expensive mistake and don’t book this for your trip
Stayed 2 nights in Jul 2018

2/10 Terrible

chik wai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
lift service was suspended during my 3 days trip.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
We booked a family room with kitchenette. Microwave and dishwasher broken and could not be replaced. Virtually no utensils, crockery or cooking equipment in the kitchen. Holes in quilt covers. Floors not very clean. Elevator broke down and was not fixed. Located in the Turkish district of the city so didn’t have a German atmosphere. Close to main station and reliable wifi were the only good features.
Stayed 5 nights in Jul 2018

8/10 Good

Rachel

Liked: Staff & service, room comfort
Noisy - but met our needs
No A/C in the room, open windows was extremely noisy in the city until well into the early morning hours (traffic, sirens, car stereos, etc). Front desk guy was really awesome and enjoyed talking to him. He was very helpful with map locations too. Worked great for family of 5 traveling through for one night though, very close to train station. Obviously used to be an apartment building, some of the electrical seemed a bit sketchy and there were some really hot spots along the floor that concerned us. Kitchen and refrigerator were nice to have and quite a few close-by local markets made for great snacking on local produce.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
The hotel is on a very busy street which the ambulance and drunk people are very annoying for sleeping. The windows are old so that you can hear everything. The floor is not clean at all therefore you cannot take off your shoes and relax in the room. The stuff was without any smiles.
Stayed 2 nights in Jun 2018

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Go Here
Rooms not as described Elevator “down for maintainance” more likely condemned. No AC Kitchen with no Utensils Refused to give me my money back so I could stay else where. Expedia should stop listing this place
Stayed 6 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Beds were uncomfortable, pillows horrible. Was supposed to get discounted parking but ended up parking elsewhere in error and wouldn’t give me refund even though didn’t use their parking structure. Had to use a key to keep power on so if left room, couldn’t charge phones or electronics. Would not recommend.
Stayed 4 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioning, dirty bath tub with grime and hair, loud outside all night, rough neighborhood, one of the staff smelled like he’s been drinking beer all day, they tried to charge us for breakfast for 4 people even though we didn’t eat, fire alarm went off at 11pm and we had to evacuate the building, the kitchen smelled awful with no ventilation or windows, the room cleaning was not satisfactory due to the fact they didn’t refil the hand soap, broken washing machine. Only plus was that it’s 1-2km away from the center/Marienplatz.
Stayed 2 nights in Jun 2018

8/10 Good

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

10/10 Excellent

Ash, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osman
Osman was the one who checked us in. He was extremely helpful, friendly and went above and beyond. Anything we needed from directions to ordering a pizza he was helpful. He even walked around the corner to help us communicate with someone so we could purchase laundry soap. He just totally went above any service expectations I have ever had while traveling. Amazing employee! Thank you again! Would definitely recommend this place. The rooms had all the essentials.
Stayed 2 nights in May 2018

6/10 Okay

Ganesh, Mumbai

Liked: Staff & service
Good location with easy access to the station.
Very basic facility with no kitchen facility. Quality of linen requires improvement.
Stayed 2 nights in Apr 2018

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to everything that matters.
Looking for a hostal on a great location? This is definitely the place to be. Walking distance to everything that matters. We had the 4 bed room. It was great.