In-room safe, individually furnished, desk, iron/ironing board

Reviews of Regent Hotel

3 out of 5
Regent Hotel
8, BEST Road, Colaba, Mumbai, Maharashtra

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 113 reviews" "
Rating 8 - Good. 60 out of 113 reviews" "
Rating 6 - Okay. 23 out of 113 reviews" "
Rating 4 - Poor. 9 out of 113 reviews" "
Rating 2 - Terrible. 7 out of 113 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Madhusudan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

sadruddin

Liked: Staff & service, amenities, property conditions & facilities

4/10 Poor

Harshal

Travelled with family and small children
Disliked: Staff & service, amenities
Uncomfortable place

6/10 Okay

Frederick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very old hotel it’s crying out for a makeover it’s in an amazing spot just behind the Taj Mahal palace, The Staff quite friendly, it’s not I luxurious hotel It’s quite a nice property but it would be lovely to see it been updated
Stayed 3 nights in Apr 2022

10/10 Excellent

Avanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
A lovely hotel for the price. Very comfortable beds and decent room service. Nothing to complain about!
Stayed 2 nights in Mar 2020

8/10 Good

Hasmukh

Liked: Cleanliness, property conditions & facilities, room comfort
Easy no stress
Easy place to stay
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regent is the best option
Nice decent hotel behind the Taj I looked at all the hotels around found this to be the most acceptable to me. Decent size room, good locality, decent price for the area. Clean and comfortable
Stayed 1 night in Feb 2020

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff were friendly, the property well maintained and the bedding and bathrooms clean and comfortable. The breakfast was tasty and service good. A special mention to the door staff who were attentive and to the landing staff who were always around if you needed anything. The hotel is well placed to see all the sights and Tuk Tuks and taxis are always around to get to things further afield.
Stayed 3 nights in Jan 2020

2/10 Terrible

Peter

Business traveller
Disliked: Staff & service, room comfort
Avoid if your American
It was a very uncomfortable hotel. We where not happy with the quality of service and the rude service provided at the facility. We voiced our complaints and where told to contact Hotels.com for any problems and nothing was corrected at the hotel itself. The staff at the counter did not allow us to have a guest visit us at our hotel. They where demanding and very controlling of anything we did. They also didnt provide good hospitality, they have a sign that says be our guest let us do the rest and i feel as if it was a scam. We where also around another couple of people who didnt not like the situations the hotel staff where giving. Please if your interested find another hotel. Dont stay here.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean, comfortable , welcoming, the staff was helpful and the location wonderful. My only complaint is around their policy to not allow people in the rooms who are not registered and no local India people . I was in Mumbai to visit a dear friend and when we in my are and wanted to sit and talk and use the loo I was not allowed to invite him to my room . This was embarrassing and not handled that gracefully by the front desk. And it is quiet an expensive hotel and I feel I should be able to bring my friends to my room if I please too. I am fine if they want their ID But this is actually a kind of discrimination towards native Indians, had he been a foreigner he could have joined me by submitting ID but not as a native Indian. The establishment appears to be owned and operated by Indians so not sure where these ideas are coming from but this is a reason I would not return to the hotel.
Stayed 3 nights in Dec 2019

10/10 Excellent

ABDULKAIYUM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location nr gateway of India
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Best location in mumbai
The best location in Mumbai next to a Taj and the Gate of India. Ok facilities, a bit worn out and not the cleanest. But location beats everything
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
This hotel is run by men who are stuck in the stone age.
Stayed 2 nights in Feb 2019

8/10 Good

Alex, Sydney, Australia

Liked: Cleanliness, property conditions & facilities
Hotel is in a great area for seeing sites such as the Gateway of India and the Taj. Rooms are on the smaller side but clean.
Stayed 2 nights in Jan 2019
Response from REGENT TEAM on Feb 2, 2019
THANK YOU SIR FOR YOUR COMMENT

8/10 Good

fatma

Liked: Cleanliness, staff & service, room comfort
Good hotel in a good location and it’s good value for the money you pay,staff are really nice and make sure you are comfortable x
Stayed 3 nights in Dec 2018
Response from FROM REGENT TEAM on Jan 3, 2019
DEAR MAAM THANK YOU FOR YOUR PRECIOUS REVIEW

8/10 Good

Sreenath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to attractions
Breakfast was not good as we expected.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip to colaba
excellent location, service and cleanliness
Stayed 2 nights in May 2018
Response from REGENT HOTEL TEAM on Jun 1, 2018
thank you so much sir

6/10 Okay

Ahmad

Disliked: Staff & service, property conditions & facilities, room comfort
Pay little more and stay comfort
Hotel staff are rude Breakfast is so pore Noise in hotel (no isolation)
Response from RAJESHREE on May 10, 2018
DEAR SIR WE ARE SORRY FOR THE INCONVIENCE TO YOU FROM OUR STAFF AND HOTEL SERVICE REGARDS RAJESHREE

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Good hotel getting a bit worn in places but with fantastic staff
Response from REGENT HOTEL TEAM on Jun 1, 2018
THANK YOU

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

6/10 Okay

Dominic

Friendly mid range hotel in great location
Friendly staff and great location next to the Taj Hotel but a little overpriced for the facility. This is only a mid range hotel - adequately clean rooms, a simple breakfast and slow responses to requests.

8/10 Good

Adam, Peoria, Illinois USA

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel and Great location and....
Overall the hotel was nice as were the front desk staff and restaurant waiter, not to mention professional and helpful. However, some of the porters would constantly stare at my friend and I especially while we were eating. I mentioned this to the front desk and they seemed to accept it but whether they will inform their staff to not stare at their guests is a whole other story. My friend and I actually felt a bit on edge and uncomfortable towards the end of our stay because of the staff's lack of etiquette.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
great location, the hotel is nice but minimal. the hotel seemed to cater to UAE residents, but was still ok to stay in as someone from the US.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located comfortable hotel in Mumbai
The hotel was extremely comfortable and very well located in colaba, around the corner from the Taj palace and cafe Leopold. The staff went the extra mile for me, allowing me to shower in a room despite the fact I had already checked out as I had a very late flight. The breakfast was nice but choice was limited.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In need of some TLC
This was a bit of an odd stay! This hotel is in an amazing location, which is presumably why it costs a fair amount to stay there. When we first arrived we were shown to a room that smelt of cigarettes and was pretty dirty. We asked to be moved and were relocated to a much bigger room, which also had a weird smell - not as bad as the cigarettes though! During our 3 day stay they dismantled the stairs that led from our room to the rest of the hotels, without letting us know they were doing so. The location was great and ok if you want to rest your head, but this definitely isn't a luxury hotel.

8/10 Good

Ibrahim Ahmed, Oman - Muscat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was a nice stay.

8/10 Good

hanifa, capetown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
regent hotel
Value for money,in room wifi service needs upgrade,well located and clean

4/10 Poor

Thejesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Komila, Delhi

Liked: Cleanliness, staff & service, room comfort
Best location :)
perfectly located in colaba...

6/10 Okay

Tracey, Melbourne Australia

Liked: Staff & service
Good location
Didn't have room ready when we arrived even though it was later in the evening. Wanted to change our hotel instead of this one we booked to one further out. Finally got a room which was too small for 3 people. They wanted just to put a mattress on the floor instead of an extra bed but we refused.

10/10 Excellent

frank, derby uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
regent hotel Mumbai
The staff could not have been more helpful and friendly.the room was above expectations and was clean and spacious we would definitely return to this hotel.it's position for the sights of Mumbai was excellent.

8/10 Good

Barry, Bedfordshire, England

Liked: Cleanliness, staff & service, room comfort
Excellent location.
Close to the Gateway of India. Hotel situated close the The Taj Mahal Palace Hotel. Restraunts and shops are all in the area of the hotel.

10/10 Excellent

Peter, Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE place to stay when in Mumbai ;-)
Visited Mumbai for a few days to see the main sites. This hotel is in the PERFECT location and is a very nice place to stay. The room was really nice and the breakfast was yummy, even had good coffee (rare in India). Hotel staff helped us a lot and you could tell they tried to make us happy and enjoy the stay. I even messed up the dates but they kindly rectified the situation without any charges or hassles...thanks.

6/10 Okay

Brian, Whitby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location
Would stay again because of location. You don't go to mumbai to watch TV I know but unless you speak Arabic no choice of stations and very complicated remotes

8/10 Good

ARUSHA, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Arabic hotel
Stay was good, but hotel is for Arabic people only.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and comfortable
Location was excellent, rooms comfortable and breakfast exactly what was needed.

6/10 Okay

Ahmad, PEN/KUL

Disliked: Staff & service, property conditions & facilities
Nice hotel near Gateway of India
Staff may need more training since room service tooks several hours and various phone calls before u actually get what u want. Close to Starbucks and Colaba Market. No free wifi, dont b fooled!

6/10 Okay

Loris, Philadelphia

Disliked: Cleanliness
Good enough
The hotel is basic but overall decent. Breakfast is included but very minimal, and the wifi is not included and even after you pay for it (really cheap) it doesn't work very well.

8/10 Good

Andrew, South Africa

Liked: Cleanliness, room comfort
Location location...
I was considering marking this hotel poor to average but that would have been a little unfair. My gripes include not having a decent breakfast seating area (it's on the 1st floor outside the rooms of others) - in all fairness they have limited space and do their best. No free Wi-Fi!! In this day and age this is ridiculous - beach shacks in Goa all offer free Wi-Fi.. The managers and some of the waiters are old & outdated - it's not a crime to get old but try keep up with the times. Act sharp. be attentive to your customers' needs. Only one waiter returned to us after serving breakfast and asked if we were OK. For an extra ZAR 500 / night the Hotel Sea Princess offers a lot more - free Wi-Fi, pool, beach access, buffet breakfast in lovely eating area, sharp service. But in saying all of this, Regent did look after us and the room was really comfy after a hard day in the sun. Clean and no odd smells. Fresh but simple breakfast. The doorman always smiled and this hotel has LOCATION in the heart of Colaba. Gateway of India was a 5 min walk, Leopold's Cafe is around the corner, Starbucks is across the road, the mass of informal traders are 2 min away. So if you are "doing Colaba" then choose Regent; it's ideal.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Overpriced old-world hotel
The hotel is located very close to the Gateway of India and the pier with ferries to Elephanta. This was convenient. And, proportionately the hotel room pricing was high. The room itself was not great : Dirt laden food-menu cards, only continental food options for the free breakfast and tiny bathrooms. We noticed that the guest register had a lot of non-Indian names on it, and weren't too surprised by the slightly patronising attitude of the reception staff. The hotel is very old, and the decors and services are old-style. I'd prefer clean, fresh and smart than antique and stiff mannered.

8/10 Good

Bassie, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms were very clean and the beds were very comfortable. Bathroom very clean with toiletries provided. Can improve with the choice for breakfast Overall a good place to stay

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great position
Very helpful staff who allowed us an early check in and late check out. We were able to leave our bags and have access to a room for a shower before leaving for the airport.

8/10 Good

Artofryde, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to finish our trip to India.
Having spent some time travelling in India in budget hotels it was a welcome relief to end up for our last few days in relative comfort and grace before returning to the UK. It is difficult to remain objective as the previous accommodation was not as comfortable or air conditioned or had a wardrobe for clothing. It was perhaps overpriced for what you got, but Mumbai is expensive for accommodation generally. The staff were very friendly and helpful and added to the experience there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great stay
It was a great stay with clean ,comfortable,well conditioned cool room with excellent clean roomy bathroom with great hot water.Kind and helpful staff,especially the one at reception desk,whom took care of our problems very kindly,meticulously with admirable sense of duty(thank you) but the view of our room was not pleasant at all,in both of our stays ,opened in to dirty ,ruined buildings(the only bad point about Regent Hotel),the location is excellent,one minute walk to sea,Gate of India,Taj Mahal Hotel and good restaurants and various stores.

8/10 Good

Jock Dock, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well pleased
Really enjoyed our stay, looking forward to our next break at the same time this year. Thanks Mr. John.

8/10 Good

Demibob, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the center of everything
The hotel was right in the center of everything and cheaper than the Taj. A nice area to wander around at night time with street markets and bars dotted through the area. The hotel itself is clean, friendly and safe.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option in a good area.
This was a really good place to stay. The room was large and clean with a fairly good bathroom and it is in a great area behind the Taj Mahal Hotel and about 2 minutes walk from the Gateway to India. There are also some great bars and restaurants in the immeadiate vicinity. While there isn't a massive selection for breakfast, the eggs are delicious and they are cooked fresh and hot any way you like them. The only downside we encountered was that the hotel was next to a club of some sort that did functions and we were on the top floor next to an open air-party area. The night we checked in there was a party which had extremely loud music which seemed to gg straight through our closed windows and wall (it did finish by about 11pm however).

2/10 Terrible

shafaie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
location was perffect
it was awful

8/10 Good

CJ

Liked: Cleanliness, staff & service, room comfort
Location, Location!
This hotel is located behind the world famous Taj Palace Hotel and about 3 blocks to India Gate. Other tourist sites are in easy distance. Room was clean and service was good. It included daily breakfast, sheet & linen changes and room cleaning. Staff was helpful. Wi-Fi free on lobby computer or minimal charge for own laptop. Good restaurants nearby. Not too far from train station but about an hour to airport.

6/10 Okay

Pete

Liked: Cleanliness
Mumbai Visit
The hotel stay could be better than I experienced. I have concerns for two major issues (1) Bed sheets were not very clean. I noticed spots on bedsheets and covers (2) AC did not work well. It was warm in room. It was pleasant sleeping in room.