Exterior

Reviews of Hotel Kohinoor Continental, Airport

4 out of 5
Hotel Kohinoor Continental, Airport
Andheri Kurla Road, Andheri East, Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 252 reviews" "
Rating 8 - Good. 93 out of 252 reviews" "
Rating 6 - Okay. 48 out of 252 reviews" "
Rating 4 - Poor. 20 out of 252 reviews" "
Rating 2 - Terrible. 13 out of 252 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 1 night in Jan 2024

8/10 Good

Rashmikant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel situated in a good location for the traveller. Needs to upgrade some rooms as not very well. Staff excellent, service good.
Stayed 4 nights in Jan 2024
Response from Hotel Kohinoor Continental, Airport on Jan 30, 2024
Dear Rashmikant,Thank you for your feedback! We're glad to hear that you found our hotel's location convenient for travelers. We appreciate your suggestion regarding room upgrades and will definitely take it into consideration for future improvements. We're also pleased to know that our staff provided excellent service. We hope to welcome you back in the future!Regards,Hotel Kohinoor Continental team

2/10 Terrible

Anandkumar

Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

RASHIDA

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Kohinoor Continental, Airport on Jan 8, 2024
Hi Rashida,We are elated to see a positive response on this platform. We feel jubilant to know that your stay with us was comfortable yet amazing. It was our pleasure to have you here. Looking forward to serve you back soon!

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service
Close to the airport! Easy check in. Hotel organized airport pick-up what was great! We just stayed a couple of hours since our flight arrived late, Check in after 4am. Hotel is perfectly ok for that buy wouldn't stay longer.
Stayed 1 night in Dec 2023
Response from Hotel Kohinoor Continental, Airport on Dec 18, 2023
Dear Stephanie,Thank you for sharing your feedback with us! We're glad to hear that our hotel's location near the airport and easy check-in process met your expectations. It's great to know that our airport pick-up service was also convenient for you. We understand that you had a short stay due to your late flight arrival, and we apologize if our hotel wasn't able to meet your expectations for a longer stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Regards,Hotel Kohinoor Continental team

10/10 Excellent

Jim

Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean property and rooms. Well connected as a location to metro etc. Good cafeteria. However I must add with some disappointment that I had faced a denial of service incident totally due to lack of communication on the part of hotel management.
Stayed 2 nights in Dec 2023
Response from Hotel Kohinoor Continental, Airport on Dec 12, 2023
Dear Kenneth,Thank you for your feedback! We are glad to hear that you found our property and rooms clean and well connected to the metro. We also appreciate your compliment on our cafeteria. However, we apologize for any inconvenience caused by the denial of service incident. We value your feedback and will work on improving our communication to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future.Regards,Hotel Kohinoor Continental team

10/10 Excellent

munir

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Simon

Stayed 1 night in Dec 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent traditional Indian breakfast, absolutely no concessions to European cuisine which was fine by us. Very friendly attentive staff in the dining room and elsewhere. Although the hotel is on a busy street our room was very quiet.
Stayed 7 nights in Nov 2023
Response from Hotel Kohinoor Continental, Airport on Dec 1, 2023
Dear Peter,Thank you for your wonderful review! We are delighted to hear that you enjoyed our traditional Indian breakfast and that our staff provided friendly and attentive service throughout your stay. We take pride in creating an authentic experience for our guests. Despite being located on a busy street, we are glad that your room was peaceful and quiet. We hope to welcome you back in the future for another pleasant stay.Regards,Hotel Kohinoor Continental team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel shuttle from airport. We arrived at 2 am and shuttle was waiting for us.
Stayed 1 night in Nov 2023
Response from Hotel Kohinoor Continental, Airport on Nov 29, 2023
Dear Elizabeth,Thank you for taking the time to share your experience! We are thrilled to hear that our hotel shuttle provided you with a smooth and convenient transfer from the airport, even at 2 am. We appreciate your kind words and look forward to welcoming you back soon!Regards,Hotel Kohinoor Continental team

10/10 Excellent

Denver

Liked: Amenities, property conditions & facilities
I booked a night at this hotel for a friend. The staff are very friendly and co-operative. Although the paper work was a bit daunting as I had to answer all sorts of questions about my stay in India. I got to know the rules have changed a lot especiallyywhen it comes to foreign nationals. However all in all it was great. We dined
Stayed 1 night in Nov 2023
Response from Hotel Kohinoor Continental, Airport on Nov 29, 2023
Dear Denver,Thank you for choosing Hotel Kohinoor Continental for your friend's stay. We appreciate your kind words about our friendly and cooperative staff. We apologize for any inconvenience caused during the paperwork process. We understand that rules and regulations concerning foreign nationals have changed and we will work towards making it a smoother experience for our guests. We are delighted to hear that overall, you had a great stay with us. We hope to welcome you and your friend back in the future.Regards,Hotel Kohinoor Continental team

10/10 Excellent

HEMANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Kohinoor Continental, Airport on Aug 11, 2023
Hi Hemant,Thank you for the perfect 5-star rating. Your constructive response on this esteemed platform helps our team work to serve with more warm hospitality. We are thrilled to know that you loved the stay at our property. Hope to welcome you back soon!

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel in the world, staff very rude
Stayed 1 night in Aug 2023
Response from Hotel Kohinoor Continental, Airport on Aug 8, 2023
Hi Patrick,Apologies!We feel disheartened to know that you had an appalling experience at our hotel. Sorry for the inconvenience caused to you. Your concerns have been noted and sent to the action-taking authorities to be looked into. Also, we take complete accountability for our inadequate services and promptly resolve the drawbacks at our end. We hope you will give us another chance to serve you better.

6/10 Okay

Amin Mohamed

Liked: Cleanliness
Located in the midst of a very busy and noisy street. I didn't feel safe walking at night. Most Riksha drivers refused transportation to a short distance. I asked the front desk person for the McDonalds restaurant and he gave me incorrect information.
Stayed 1 night in Jul 2023
Response from Hotel Kohinoor Continental, Airport on Jul 28, 2023
Dear Amin,Thank you for sharing your feedback about your recent experience with us. We apologize for any inconvenience you encountered during your stay. We understand that the location of our property on a busy street may have impacted your perception of safety. We take your concerns seriously and will make efforts to ensure our guests feel secure. We apologize for any miscommunication regarding the nearby McDonald's and will work with our staff to provide accurate information. Thank you for bringing these issues to our attention, and we hope to have the opportunity to improve upon your experience in the future.Warm Regards,General ManagerHotel Kohinoor Continental

8/10 Good

alphonsus, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night after long haul flight short taxi drive from airport. staff helped us with directing us to get our Indian sim. Missed breakfast as shattered to get up for it. Overall done the job can't comment on much more.
Stayed 1 night in Jul 2023
Response from Hotel Kohinoor Continental, Airport on Jul 28, 2023
Dear Alphonsus,Thank you for your feedback. We're glad our staff was able to assist you with getting your Indian sim card. We appreciate your understanding and hope your overall experience was satisfactory. If there's anything else we can do for you in the future, please let us know.Warm Regards,General ManagerHotel Kohinoor Continental

10/10 Excellent

Dayalane

Liked: Cleanliness, staff & service, property conditions & facilities
Near the Airport matching the economy budget...
Stayed 2 nights in Jun 2023

10/10 Excellent

Yogesh

Liked: Staff & service, amenities, property conditions & facilities
Nice and clean. Staff was friendly and helpful.
Stayed 1 night in May 2023

10/10 Excellent

GAURI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good property for a 5 night stay. friendly and helpful staff
Stayed 5 nights in Apr 2023

4/10 Poor

Trupti

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were assigned (306) was not worthy of even a 3 star hotel. Stained bath and toilet, threadbare carpet, chipped furniture and stains on bed covers. Our prior stays at Kohinoor have been excellent, so this may have been an older room that was not upgraded.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nagin

Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were extremely helpful. Very easy to get to the airport.
Stayed 1 night in Mar 2023

4/10 Poor

BHUPENDRA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very small. Food quality is not good .
Stayed 2 nights in Jan 2023

6/10 Okay

Tahir

Travelled with group
Disliked: Staff & service
I just didn't like the experience that's all not worth it.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Manoranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to airport
It was a good hotel to stay. Only 5-10 mins from the airport, nice and clean.
Stayed 1 night in Apr 2022

6/10 Okay

Jitendra

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
just SO SO. NOT expecting i want , this hotel should be 3 star
Stayed 8 nights in Mar 2021

6/10 Okay

ATTUL

Business traveller
Liked: Cleanliness
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and variety was great but the room allocated was disappointing.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel and rooms, friendly staff, good breakfast but furniture a little worn, good bed, soap, shampoo & shower gel. good location near metro and airport although no free shuttle to airport
Stayed 3 nights in Feb 2020

2/10 Terrible

RAMRAO

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Staff is eager to help and very courteous. Cleanliness needs can be surely improved upon. Room also needs upgradation.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff made our stay very pleasant
It was the second stay at Kohinoor within a few weeks. I enjoyed the few days there: the team at the reception (especially Lavina), the team taking care of luggage or in the restaurant (Umesh and all the other guys) were very nice and helpful. Thank you to all of you !
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Already subbed a review...its tired...old..expensive..smelly but in gd location for train and airport. I wouldnt go there again.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
This property is very tired with scuffed carpet..old fashioned rooms that need updating. Its plumbing is noisey..rooms initially smelly as you walked in and in need of a good clean. Value for money i think its expensive for what you got. Staff generally ok but not the most friendliest. Its only saving grace is that it is stones throw from airport and right next to metro. I wouldnt recommend
Stayed 1 night in Oct 2019

6/10 Okay

N

Average Hotel
Average Hotel with out dated rooms with no bathroom only shower, I inquired as I was after a room with a bath, I was told there isn't any ! Hotel welcomes smokers with smoker room and a designated smoker room Great if you are smoker, off putting for a non smokers like me
Stayed 2 nights in Sep 2019

10/10 Excellent

GC, Alexandria, VA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. The hotel is very close to Mumbai airport (roughly an 8 to 10 minute taxi ride away) if you're willing to wade into the chaos of trying to secure a prepaid taxi or Uber, and if you want an affordable hotel during an overnight layover or short trip, this is a convenient place. The staff was very nice and helpful, and the rooms are clean and have all the necessary amenities. The hotel is right in the middle of an unbelievably noisy area, and it's hard to even carry on a conversation in the lobby, but the room itself was surprisingly nice and quiet. Overall, an excellent value for the price and a convenient hotel very close to the airport.
Stayed 1 night in Sep 2019

8/10 Good

James, San Jose, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good security internet limits would like large tv larger coffee bar
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Altaf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
They checked us into a B wing and the room was stinking ! When we complained they moved us to A wing which was comfortable , great location though
Stayed 4 nights in Aug 2019

8/10 Good

Jawahar

Liked: Cleanliness, staff & service, room comfort
Decent Stay
Room 225 had a musty odor. Definitely not a 4 star experience However the reception area was very nice. The restaurant scores high marks as well. The rooms need an upgrade. Staff was very friendly & helpful
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had booked my reservation but my flight got delayed. When I reached the hotel Midnigth . They allocated my room to someone else .
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Lakshminarayanan

Average
Certainly overpriced for the service and facilities. And one doesn’t feel particularly welcomed at the hotel... a mater-of-fact like reception only.
Stayed 1 night in May 2019
Response from Hotel Kohinoor Continental, Airport on Nov 29, 2023
Dear Lakshminarayanan,Thank you for sharing your feedback with us. We're sorry to hear that you felt our hotel was overpriced and that you did not feel welcomed at our reception. We appreciate your input and will take it into consideration for future improvements. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to welcome you back in the future and provide a better experience.Regards,Hotel Kohinoor Continental team