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Reviews of Dragonfly Hotel - The Art Hotel

4 out of 5
Dragonfly Hotel - The Art Hotel
New Chakala Link Road, Andheri East, Near Solitaire Corporate Park, Mumbai, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 12 out of 49 reviews" "
Rating 8 - Good. 13 out of 49 reviews" "
Rating 6 - Okay. 12 out of 49 reviews" "
Rating 4 - Poor. 6 out of 49 reviews" "
Rating 2 - Terrible. 6 out of 49 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sosena

Stayed 6 nights in Oct 2023

6/10 Okay

Nancy

Liked: Staff & service
They need to mind non- indian guests. Cook foods less spicy for international visitors.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sarah

Stayed 3 nights in Jan 2022

2/10 Terrible

Sarah

Stayed 4 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
This property is fine if you want to be close to the airport. The driver day tours from this hotel are good prices.
Stayed 4 nights in Nov 2019
Response from Sahil on Dec 22, 2019
Dear Sir/Madam, We are happy to receive your feedback, looking forward to welcome you in near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, the rooms are very clean, airport shuttle is part of the service
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from sahil on Apr 30, 2019
Dear Sir/Madam, Please share the detailed feedback. Regards Sahil

8/10 Good

Archana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
It was just for a day.The rooms were a bit noises.Howeverreally tidy and clean.There was a free shuttle to the airport to which they even sent a wake up call themselves.
Stayed 1 night in Jan 2019
Response from Sahil on Feb 2, 2019
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. We have made a note of the noises, we will definitely look into the matter. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sahil Kyal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with affordable price must stay 😊😊😊😊😊
Stayed 1 night in Jan 2019
Response from Sahil on Jan 15, 2019
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sahil Kyal Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is completely misadvertised and operates like a 3-star hotel, as opposed to its 4-star listing on Expedia. There is nothing "luxurious" or comforting aside from the free airport ride to and from the airport. The rooms are dingy and worn down. Some furniture had an old used odor. Despite the poor interiors, reception staff and porters were friendly and thoughtful. We had to change rooms due to a party on the floor above. Walls are paper-thin, so with the loud music, the entire room along with the furniture vibrated and shook like a dance floor. The staff kindly relocated us to a room on a lower floor, however, our new room was a smoking room (original room was non-smoking), so all the furnishings smelled of cigarette smoke. The room configuration is strange. Dividers between the room and bathroom were very thin. Towels and toilet paper are rough; bed was firm; and hot water was very limited (warm showers got cold very fast). On a positive note, the toilet flushed without issues, the rooms had free bottled water, and the TV had a good selection of channels. WiFi runs on an unsecure network, the connection is very poor and very slow. Breakfast is simple but tasty: idli, sambar, aloo, fries, eggs. Coffee, chai, and fresh juice were offered for beverages. Thankfully we only stayed one night between flights. Stay here if you want a friendly staff and simple breakfast; and don't mind thin walls, odorous furniture, minimal ambiance, and small amounts of mold.
Stayed 1 night in Dec 2018
Response from Sahil on Dec 28, 2018
Dear Sir/Madam We have noted your entire feedback, we regret for the inconvenience caused to you. Please note we are a 4 Star Hotel in Boutique Caterogy. We will look into the entire matter and will get back to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018
Response from Sahil Kyal on Nov 29, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Dragonfly - The Art Hotel Andheri East, Mumbai Hotel and Apartments (Near Mumbai International and Domestic Airport)

10/10 Excellent

KishanP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, will stay there again for sure , whenever i visit mumbai , best hotel !
Stayed 1 night in Sep 2018
Response from Sunil on Sep 16, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sahil Kyal Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Close to the airport
Location is a big plus, but room allocation and room preparation is not good. . I had a late check-in 20-25 minutes before midnight, which was already informed to front desk. Despite I was moved to other room in the morning around 8 am. This was bit insulting, especially I had 19 hours of travel. In this competitive age, customer typically get compensated in some form. . The earlier room had a lock for namesake. The new room was not equipped with enough toilet papers. . Couple of pluses are good restaurant and my incoming and outgoing calls were arranged well.
Stayed 1 night in Jul 2018
Response from Sunil on Jul 14, 2018
Dear Guest, Thank you for sparing your precious time and reviewing us. We request you to kindly share your contact details or call us on 9833001623, to help us know how we can improve our services and we will try our best to exceed your expectations. We hope to serve you again soon. Regards Sunil Kyal (Sales Director) Dragonfly Hotel and Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to where I needed to be. VERY CLEAN, I WAS SO IMPRESSED. Hospitality EXCELLENT
Stayed 1 night in Jun 2018
Response from Sunil on Jul 12, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sahil Kyal 9833001623 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport. 15 min
Ideal for transfer from airport. Collected and dropped off. Food was good.
Stayed 1 night in Apr 2018
Response from Sunil on May 8, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal Dragonfly Hotel and Apartments

6/10 Okay

Brett, Bolton, UK

Liked: Staff & service
Tries hard but not quite there yet .. needs work!
It didn't really live up to my expectations but that's not to say it was really bad, just needs some improvement. Overall my stay was OK, the bed was comfy, the bed linen felt of good quality but looked pretty awful, mine had a huge fading stain all over one side of it, not attractive. The shower wasn't the greatest, the water seemed to just trickle out, there was a switch on the wall to heat the water up, the cleaner switched this off daily which was a bit annoying. 2 bottles of water were supplied daily which was very welcome, there is a fridge into which I would have loved to chill the water - but mine didn't work, that is to say it was switched on and made a fridge noise .. but didn't really cool in any way. The WiFi went off completely a number of times, sometimes for whole days. The water went off completely but was back working within the hour once I'd reported it. The door lock was pretty difficult to use, sometimes took me a few minutes to get into the room depending on if it fancied reading the keycard or not .. they did replace the lock during my stay. I was on the fifth floor, they had parties on the sixth (roof terrace) music boomed till late at night at weekend, the clean-up the morning after woke me at 6am. There is a conference room on same floor, unfortunately this was booked for some inspiration event by a company for its staff during my stay .. listening to people screaming "Who can do it?" - "I can do it!" top note all day was very tiresome :(
Stayed 12 nights in Mar 2018
Response from Sunil on Apr 4, 2018
Dear Guest, We have gone through your detailed feedback, we will definitely look into the matter, we regret for the inconvenience caused to you, we will try our best to exceed your expectations in future.

8/10 Good

Jon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Mumbai Airport
The Dragonfly is convenient for the airport and provided pick-up and drop-off making it the perfect transit hotel. Unfortunately, everywhere apart from the airport is a taxi ride away!
Stayed 2 nights in Feb 2018
Response from Sunil on Feb 28, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. We regret for the inconvenience caused to you, will look into the matter. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insipid Food, staff bad, checkin not great. room uncomfortable.
Stayed 1 night in Jan 2018
Response from Sunil on Jan 28, 2018
Dear Sir/Madam Kindly call us or write to us we will like to know what exactly went wrong, we regret for the inconvenience caused to you. Regards Sunil

8/10 Good

Sahida, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. 15 minutes to Mumbai international Air
Good hotel if you are on transit. Environment is clean. Mostly Indian breakfast. Airpirt transfer provided to and from hotel.
Stayed 1 night in Jan 2018
Response from Sunil on Jan 17, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

6/10 Okay

Pam

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient hotel to the airport
The lobby was dusty with marks of foot steps. The front desk did not receive voucher number from Expedia and charged us. They later called to say that they received payment from Expedia, however we are still waiting for the credit for the payment charged to us 4 days later. The hotel was in a very industrial location that was run down. The best part of the hotel was the round trip transportation to the airport. The bathroom was clean and the staff was pleasant.
Stayed 1 night in Jan 2018
Response from Sunil on Jan 17, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback. We regret for the inconvenience caused to you, will look into the matter and update you as soon as possible. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

8/10 Good

Kurt, Calgary AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near the airport.
We enjoyed staying at the Dragonfly Hotel. It satisfied all of our needs for a layover between planes in Mumbai.
Stayed 2 nights in Jan 2018
Response from Sunil on Jan 17, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

6/10 Okay

Lois, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, close to airport, good vale
I arrived late at night to be met at the airport. Many hotels do not turn up!. The room was spotless and comfortable. Breakfast was delightful. Will stay again.
Stayed 1 night in Dec 2017
Response from Sunil on Jan 17, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Staff very good in all respects. Room comfotable, cosy and clean. Excellent breakfast.
Stayed 1 night in Dec 2017
Response from Sunil on Jan 17, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

2/10 Terrible

Juan, chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible choice
Terrible breakfast, terrible conditions of the entire hotel, bathroom need immediate renovation (disgusting) I have to leave the hotel in order to change
Stayed 8 nights in Nov 2017
Response from Sunil on Dec 8, 2017
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback. We would like to understand your detailed feedback, kindly call us and share your experience, so that we can try to exceed your expectations. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

8/10 Good

Charles, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value no frills hotel close to the airport
This hotel provides good value for money near the airport. Their rates also include free pick up from the international airport, which based on my quick survey could run you an additional 500 rupees and more at some of the other hotels in the area. If you want a full service hotel and need a swimming pool, bar, large lobby, etc. do not go here. But if you are looking for a clean spacious room, clean bathrooms, and decent breakfast close to the airport you should definitely consider this. Great for short stays.

8/10 Good

Prasenjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky Boutique Hotel With An Artistic Bent.
The room I was allotted was nice and spacious with a functional set of amenities. The bathroom design was especially nice, and made my stay worthwhile.
Response from General Manager on Feb 20, 2017
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal Dragonfly Hotel and Apartments

6/10 Okay

Avish

Liked: Cleanliness, property conditions & facilities
Stay was relatively good and room was clean. What we didn't like was the fact that the mugs in the rooms were tiny (very small) and unable to have a proper size of tea/coffee and some soup. The size of the bathroom is big, very decent, hot water (boiler available). However, he shower inside the bathroom has no wall or glass, so the water splashes all over the toilet.
Response from General Manager on Feb 20, 2017
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding the mug sizes and the water splashing, will look into the matter. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 15, 2016
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal

6/10 Okay

Naoyasu, singapore

Liked: Staff & service
It was too hot in the hotel. Air conditioning was working only in hotel room.
Response from General Manager on Aug 15, 2016
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding the air conditioner, we regret for the inconvenience caused to you. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

4/10 Poor

Jitendra, Pune

Disliked: Property conditions & facilities
Should not have given priority to close proximity
I didn't get value for money. No ramp into reception are for luggage, no porter, no taxis around, the receptionist was not responsible person.
Response from General Manager on Aug 15, 2016
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback, we regret for the inconvenience caused to you, will look into the matter. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport
We stayed at this hotel for one night as a transit between our domestic and international flights. We were pleased with the cleanliness and size of our room. The rooms face out onto the main road, so if you're a light sleeper remember to bring your ear plugs!
Response from Dragonfly Hotel on May 6, 2016
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal

6/10 Okay

Bee, australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not as I expected
I picked this hotel because my flight landed late at night and I had another one early the next morning and it was very close to both airports. The hotel was really quite old and a little dirty. Clean sheets and towels though, great staff really great staff very helpful, trust worthy, polite and courteous. For the price of the hotel I expected more from the conditions the website has all the brand new photos on it. But I guess I paid for the service so I'm okay with that.
Response from Dragonfly Hotel on May 6, 2016
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai I have noted your feedback regarding the cleanliness, will meet definitely try to exceed to your expectations. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing service from the staff when i arrived. For a 'business' hotel the breakfast is too late and not good at all for out of town travelers. Most people in town for business would not want and Indian based breakfast and certainly not one that starts late - i needed to be at a meeting before 9am and in Mumbai traffic that means leaving the hotel early.
Response from Sunil Kyal on Dec 14, 2015
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding the service and breakfast timings, we definitely look into the matter. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

8/10 Good

Manoj Dixit, Bareilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but poor location
I was just there for sleep, nothing else. But I find it very annoying that there was no good medical store near the hotel. Also the Mumbai people were not good in general. But hotel good on an average.
Response from Sunil Kyal on Aug 27, 2015
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding the medical store, request you to please ask at the front office they will do the needful. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Congested room Stinking entrance. Area Decent breakfast Good location
Response from Sunil Kyal on Aug 27, 2015
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding the room size and Aroma, will look into the matter. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place superb staff
it's one of the most wonderful stays I ever had... lovely rooms.... lovely food...and yes not to forget wonderful staff... beautiful service.... total value for money..
Response from Sunil Kyal on Aug 27, 2015
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal

10/10 Excellent

Govind D, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Very clean rooms, hotel is on main road and close to airports.
Response from Sunil Kyal on Aug 27, 2015
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal

6/10 Okay

Nathan, Sabah, Malaysia

Liked: Cleanliness, room comfort
OK for business travelers
This hotel is certainly meant for business travelers due to its close proximity to the airport. In terms of distance it is not too far from shopping districts, but the traffic makes the time of journey quite long. Definitely not for tourists. Let's talk about the good first. The concept of the hotel is modern and contemporary. Rooms are nice and clean, though its open bathroom concept is something to seriously consider if you are rooming with a colleague. The beds are comfortable and the linen smells fresh. The laundry and pressing service is also good. The cafe serves Indian and Western fare, though my opinion is that they are better at Indian fare rather than other dishes. Now let's comment on the bad points. One sore point is the horrendous WIFI speed; it is slow and sometimes you can't even get connected. Not sure if it is a problem of the hotel router or the internet provider but they should seriously look into it since WIFI is a must-have option nowadays for travelers. There is no WIFI in the hotel cafe which is also inconvenient. Secondly was the room air-conditioning which freezes up and becomes warm during day time, thus making it almost impossible to stay in the room in the afternoons. No air-con problems at night though.
Response from Sunil Kyal on Aug 27, 2015
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding the Wifi Speed and also the air conditioner,have done the needful. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
To avoid
The pictures are nothing like the hotel hall and rooms. It is getting old, there is no pressure in the bathroom, there were insects in my room. This is very far from a 4 star hotel. Maybe it was 20 years ago.
Stayed 3 nights in Dec 2023

8/10 Good

okuno

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel seems to be under renovation, but the staff were friendly and kind. Especially Araman SK took care of my stay well.
Stayed 4 nights in Nov 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sahil on Mar 24, 2020
Dear Guest, Thank you for rating us, looking forward to welcome you soon in near future.

8/10 Good

Jin Tae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편히 쉬다 왔어요~
편안하게 쉬다 왔습니다. 안타까운점은 방에 더 큰 책상이 있었으면 하는 점입니다.
Response from Sunil on May 8, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal Dragonfly Hotel and Apartments

8/10 Good

Jerry, Korea

Liked: Cleanliness, staff & service, room comfort
Good
It was very good hotel. Staffs are very kind. when I had a problem, Staffs halp me kindly. I cannot forget it.
Stayed 4 nights in Nov 2017
Response from Sunil on Jan 17, 2018
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal 9820286719 Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

8/10 Good

Hong Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Sunil Kyal on Dec 8, 2017
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Dragonfly Hotel and Apartments (Near Mumbai International and Domestic Airport)

4/10 Poor

Jukka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enimmäinen ja viimeinen yöpyminen
ensimmäinen ja viimeinen yöpyminen tässä hotellissa. Ravintolan menusta ei ollut saatavilla kuin pieni osa ruokalalajeista. Ei alkoholitarjoilua.
Response from General Manager on Feb 20, 2017
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your feedback regarding lapse in service of the Food and Beverage Department, we regret for the inconvenience caused to you. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

6/10 Okay

Akebinko, Kreis Lörrach

Disliked: Property conditions & facilities
Abgewohntes und lautes Zimmer. Oropax Pflicht!
Alle Zimmer weisen nach vorne zu einer stark befahrenen Straße, die Fenster sind nicht schalldicht, ohne Oropax hätten wir nicht schlafen können. (Zimmer 404) Bettzeug war leidlich sauber, die Möbel stark abgewohnt. Im Bad waren in sämtlichen Abflüssen Naftalintabletten, es roch daher entsprechend. Frühstück und Transfer zum Flughafen waren OK. Wir haben schon noch schlechtere Zimmer gesehen. Alles in allem entsprach das Hotel der Preisklasse. You get what you pay for. War ein Versuch; das nächste Mal legen wir wieder mehr auf den Tisch.
Response from Dragonfly Hotel on Feb 20, 2017
Dear Guest, Thank you for choosing to stay at Dragonfly Hotel, Mumbai and for sharing your feedback Your feedback regarding our team is very inspiring I have noted your detailed feedback, will definitely look into the matter, we regret for the inconvenience caused to you. I do hope that you have the opportunity to visit us again in the not too distant future. Thank you Warm regards, Sunil Kyal

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Response from General Manager on Feb 20, 2017
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal Dragonfly Hotel and Apartments

10/10 Excellent

KHALED, السعوديه

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جدا رائعه وكل الخدمات كانت جدا رائعه
Response from Sunil Kyal on May 6, 2016
Dear Guest, Thank you for sparing your time to share your generous feedback We are happy to receive your feedback and to note that your experience at Dragonfly Hotel, Mumbai was enjoyable. The team is our strength and your generous praise will inspire them to scale greater heights of excellence. The team and I, look forward to the pleasure of welcoming you back very soon. Thank you, Kind regards, Sunil Kyal