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VR Rotorua Lake Resort – Avis

4.5 out of 5
VR Rotorua Lake Resort
366 State Highway 33, Mourea

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 446 avis sur 1001." "
Note de 8 – Bien, d’après 327 avis sur 1001." "
Note de 6 – Acceptable, d’après 145 avis sur 1001." "
Note de 4 – Médiocre, d’après 59 avis sur 1001." "
Note de 2 – Terrible, d’après 24 avis sur 1001." "

8,4/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

gilles

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
un bel hotel dans un environnement tres agréable, restaurant de qualité, personnel très affable
Séjour de 1 nuit en mars 2024
VR ROTORUA a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

6/10 – Acceptable

Caroline

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Quel dommage que cet hôtel assez bien placé soit si mal géré !! Pieds de lits cassés dans une chambre Mégots de cigarettes devant la baie vitrée , cendrier pas nettoyé ... des petits détails Restauration catastrophique ! Le personnel est souriant mais pas bien suivi !
Séjour de 2 nuits en décembre 2023
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 – Excellent

Mariline

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mars 2023
VR ROTORUA TEAM a répondu le 9 avr. 2023
Dear Values Guest,Thanks for your perfect rating and we look forward to welcome you again in near future.Take care.Regards,VR Rotorua Team

10/10 – Excellent

Wilfrid

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2022
VR Team Rotorua a répondu le 1 janv. 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area gain soon, do not hesitate to call us. Regards

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Belle situation. Groupe de clients bruyant et irrespectueux, tard le soir et tôt le matin.
Séjour de 2 nuits en octobre 2019
VR Rotorua Team a répondu le 20 oct. 2019
Dear Valued Guest, Thank you for your comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay and don't hesitate to call us to share more information and we will try my best to rectify the situation during your next stay with us. Regards, VR Rotorua Team

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Calme, emplacement superbe, personnel discret et efficace.
Séjour de 1 nuit en juin 2019
Vr Rotorua Lake resort a répondu le 17 juin 2019
Dear Valued Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our Property Regards, VR Rotorua Team

10/10 – Excellent

Theodora, Tahiti

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel au bord d'un lac
Nous avons pris la suite avec spa, la vue donne sur le lac! C'est magnifique! La chambre est belle, le spa est grand pr 2. C'est un havre de paix. La salle de sport pas terrible, au tant mieux rester dans sa chambre. Les kayaks sont payants, il y a possibilité de se promener sur l'eau.

8/10 – Bien

youness, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent and stunning view!!
Excellent personal and very comfortable bed! Otherwise, The breakfast is very simple.

10/10 – Excellent

Nathalie , Trets

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Paisible
Chambre avec vue sur le lac et équipée d'un spa. Voisins silencieux. Personnel efficace et discret. Rien de plus à ajouter sinon "luxe calme et volupté" (Baudelaire ) ☺

8/10 – Bien

florian, nouméa

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Très bien mais mangé ailleurs.
Bon hôtel, chambre spacieuse et bien équipée. Très bel emplacement face au lac mais loin de tout. Petit déjeuner très bas de gamme, pain discount, omelette immangeable et oeufs à la coque dur !! Tenu actuellement par un groupe indien, le service et la qualité du restaurant doivent impérativement être amélioré pour correspondre au standing des chambres.

6/10 – Acceptable

laurent

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Commodités
Staff was helpful but facilities are showing signs of aging. Laundry was not working
Séjour de 2 nuits en mai 2024
VR Team a répondu le 25 mai 2024
Dear Laurent, Thank you for your feedback. We are looking forward to seeing you again.

10/10 – Excellent

Emma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was such a beautiful and peaceful property, not too far from the shops in Rotorua. Would definitely recommend!
Séjour de 2 nuits en mai 2024
VR ROTORUA TEAM a répondu le 19 mai 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 – Excellent

Iain

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel location is fantastic for a quite weekend away, right on the edge of the neighbouring lake. Friendly staff, nice rooms and amenities meant for a very pleasant stay. Would recommend!
Séjour de 2 nuits en mai 2024
VR ROTORUA TEAM a répondu le 19 mai 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 – Excellent

Renee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean, comfortable room. Highly recommend. Staff were friendly and helpful
Séjour de 1 nuit en mai 2024
VR ROTORUA TEAM a répondu le 19 mai 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 – Excellent

Sayad

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the experience. Breakfast was standard. Friendly staff
Séjour de 2 nuits en mai 2024
VR ROTORUA TEAM a répondu le 7 mai 2024
Dear Valued Guest,Thanks for your positive review and for giving us a perfect rating.We look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very Happy with the service. Very Beautiful location for a Hotel.
Séjour de 1 nuit en mai 2024
VR Team a répondu le 3 mai 2024
Dear Kevin, Thank you for your feedback. We hope to see you soon. Regards,

10/10 – Excellent

Ruth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very pretty setting right on the lake. Great staff and wonderful food.
Séjour de 1 nuit en avril 2024
VR Team a répondu le 24 avr. 2024
Dear Ruth, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards,

6/10 – Acceptable

Suan Phaik

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Nice lake view. The mattress lacks support, sinks in.
Séjour de 1 nuit en avril 2024
VR ROTORUA TEAM a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Excellent

Maria

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. We really loved the character of the hotel. The restaurant was fantastic, and staff was friendly and helpful. We had a great experience.Looooove It
Séjour de 1 nuit en avril 2024
VR Team a répondu le 13 avr. 2024
Dear Maria, Wow! What a wonderful review, we genuinely appreciate your business and your trust in us. I am incredibly happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Thank you.Regards,

8/10 – Bien

Xiaolu

Voyage de couple
Points forts : Propreté, service et personnel
love the lake side location & view.
Séjour de 1 nuit en mars 2024
VR ROTORUA TEAM a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Bien

Tom

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, right on the lake. We had a ground floor room with direct access to the lake and a small patio area to sit and relax. Large, clean, comfortable room with seperate bedroom and lounge area. Nice breakfast but didnt try the restaurant in the evening.
VR ROTORUA a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Bien

Charmaine

Points forts : Propreté, service et personnel
Beds were comfortable and room was clean. No laundry bags in the bedroom, no soap by the bath. Soap was attached in the shower. No milk in the fridge for tea and coffee. Had to ask for extra glasses. Quiet setting and peaceful by the lake. Not bad overall
Séjour de 1 nuit en mars 2024
VR ROTORUA a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Bien

Sandra

Voyage de couple
Points forts : Propreté, service et personnel
Hotel and room are dated. Shower stall is very small with no removable shower head despite the spacious bathroom. Not too clean as evidenced by the stains on bedsheet, ceiling and shower tile gouge etc. Jacuzzi with no water! About 20 minutes drive to town center where the eateries are. The road close to hotel is very dark with no street lights. Hence driving late at night was not too comfortable. Deluxe breakfast buffet. Great Lake view. Quiet and relaxing! Not too far from Te Puia.
Séjour de 3 nuits en mars 2024
VR ROTORUA a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Bien

Michelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great views. Only stayed 1 night so didn't take advantage of the amenities but restaurant, hot tub, pool and tennis courts looked nice
Séjour de 1 nuit en mars 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

8/10 – Bien

Sora

Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Excellent

Rijan, Grantham Farm

Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 – Excellent

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
out in the country on the lake side. Well maintained. Can recommend this hotel to others who want a relaxing stay in quality surroundings.
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

6/10 – Acceptable

Anne Charlotte

Points forts : Service et personnel
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

4/10 – Médiocre

Cam

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
It was old and tired. Things did not work well. Room was heavily bleached so we needed to sleep with door open. Staff only half interested at best. Gym was old and broken. Way overpriced and over rated. Not a good experience
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 – Excellent

Jeff

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the view of the lake. Older hotel very presentable nice rooms . Quiet, very relaxing staff was friendly. Would recommend this to anyone we booked on Expedia no issues . Thanks
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

10/10 – Excellent

Christina

Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Excellent

Jasper

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lake view was amazing. Bed is comfortable. The manager Kim was polite and super helpful.
Séjour de 2 nuits en février 2024
VR Rotorua Team a répondu le 10 févr. 2024
Dear Jasper, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I will be sure to let our staff know how much of an impact they made on your experience. We look forward to welcoming you back to the hotel soon. Regards,

8/10 – Bien

Sin Mui

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
VR Rotorua Team a répondu le 8 févr. 2024
Dear Sin, Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

10/10 – Excellent

Dean

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 – Excellent

Holly, Alicetown

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Facility is a little dated and could do with a bit of a facelift, but the staff were friendly and helpful, my room was in a good condition, and I spent a much needed restful night there with room service offered when the front desk lady realised how tired I was upon arrival.
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 – Bien

Joe

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The units need a little updating regarding painting & cabinetry. The breakfast was wonderful.
Séjour de 1 nuit en février 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

4/10 – Médiocre

Wahida

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 – Excellent

Tony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
VR ROTORUA TEAM a répondu le 3 mars 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 – Bien

MAREE

Séjour de 5 nuits en janvier 2024
VR ROTORUA a répondu le 30 avr. 2024
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Bien

Kevin

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Garden areas looked like they need a bit of work. Toilet needed fixing - constant noise all night.
Séjour de 1 nuit en janvier 2024
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

2/10 – Terrible

Annie

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bathroom is too old
Séjour de 1 nuit en janvier 2024
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 – Bien

Tamara

Points forts : Propreté, service et personnel et commodités.
Stunning lake location but that makes for no alternative amenities. Excellent rooms but the pool was freezing even in summer. Good range of gym equipment but some of it needs minor repairs.
Séjour de 2 nuits en janvier 2024
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Excellent

Nitin, San Jose

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful lake front hotel! Nice big rooms, delicious breakfast.
Séjour de 2 nuits en janvier 2024
VR Rotorua Team a répondu le 22 janv. 2024
Dear Nitin,Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

6/10 – Acceptable

Sophie

Voyage de couple
Points forts : Service et personnel
Had a nice stay
Séjour de 2 nuits en janvier 2024
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Excellent

Phil

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful place
Séjour de 1 nuit en janvier 2024
VR Team a répondu le 31 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 – Acceptable

Jasmeen

Voyage de couple
Points forts : Service et personnel
Séjour de 2 nuits en janvier 2024
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Excellent

Qi

Séjour de 2 nuits en janvier 2024
VR Team a répondu le 31 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 – Excellent

Harleen

Séjour de 4 nuits en janvier 2024
VR Team a répondu le 31 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 – Excellent

ambur

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My room was absolutely gorgeous and the view was even better! Staff was extraordinary and beyond helpful.
Séjour de 1 nuit en janvier 2024
VR Team a répondu le 31 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 – Terrible

Jack

Séjour de 3 nuits en janvier 2024
Regards VR Team Rotorua a répondu le 31 janv. 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.