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Reviews of Sleep Inn Mt. Pleasant - Charleston

2.5 out of 5
Sleep Inn Mt. Pleasant - Charleston
299 Wingo Way, Mount Pleasant, SC

Reviews

7.4

Good

Rating 10 - Excellent. 315 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 86 out of 1001 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from M on Apr 5, 2024
Dear Jessica,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sleep Inn is a nice quiet area, clean room and wonderful staff. Thank you
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Traci,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Okay

H Franklin Thomas

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear H Franklin,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

10/10 Excellent

TINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome. No complaints and just compliments all around. Staff went above and beyond to make our stay easy going and fun. The rooms are in excellent condition and well cleaned. The breakfast was fresh and delicious. The location is perfect for everything you need to do or see. Finally, the price was way lower than other hotels in the area and is worth every dollar.
Stayed 3 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Tina,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 Terrible

Matthew

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities
Pet fee was only accepted in cash. Desk agent was unable to print me a receipt at check in when giving cash payment and was unable to print a receipt at checkout showing cash payment. GM was supposed to email me receipt but unrecieved and staff did not know GMs name or email address. Very walkable from hotel was a perk
Stayed 4 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Matthew,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Tanika

Travelled with family and small children
Loved the staff but breakfast was a let down.
Stayed 1 night in Mar 2024
Response from M on Mar 14, 2024
Dear Tanika,Thank you for sharing your experience with us. We appreciate you for recognizing our staff's exemplary hospitality. However, we are disappointed to know that we fell short in the area of breakfast offerings for you. Rest assured, we will do the needful and make the necessary corrections as soon as possible. We hope to have the opportunity to welcome you back in the future for an outstanding stay. See you soon!Best regards,Management Team

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in the shower below bottom hinge Toilet door (pocket door) hard to open and noisy Mattress worn out poor small pillows Low water pressure less hot water Very noisy Less than adequate towels and very small towels for an average person Morning desk person sitting on a lobby couch said if I did not need a bill I could leave and finally When checking one on. The support staff had her young children running around unsupervised in the lobby as she waddled around pregnant with at lest her fourth child
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Robert,We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It is unpleasing to see that you didn’t find our property clean during your stay. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that we hope you will overlook this instance and give us another opportunity in the future to host you better.Sincerely,Management Team

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here. And again it was a nice place! Lots of parking and very well lite at night!
Stayed 2 nights in Feb 2024
Response from M on Feb 21, 2024
Dear Nancy,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reception at check in.
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear John,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services. We will keep up the high hospitality standards and make your future stays even more pleasant. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

6/10 Okay

Robert

Travelled with family, Travelled with pets
Hotel was clean and quiet. It was difficult to find at night no sign visible from the road. It was a pleasant place and I would recommend this place
Stayed 2 nights in Feb 2024
Response from M on Feb 15, 2024
Dear Robert,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Nancie

Travelled with partner
Disliked: Amenities
The hotels nearby are far superior.
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Nancie,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely, The Management Team

10/10 Excellent

Fernanda

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
😃
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Fernanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Brennan

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Brennan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Virginia

Liked: Property conditions & facilities
I requested a queen bed. And was told there were only rooms with 2 doubles. Very disappointing as we are both over 6’.
Stayed 1 night in Dec 2023
Response from M on Jan 12, 2024
Dear Virginia,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway
Hotel has been updated and room was nice and comfortable. Breakfast is usual hotel waffle, cereal, sausage etc. Staff friendly
Stayed 1 night in Dec 2023
Response from M on Jan 12, 2024
Dear Guest,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Tamara

Response from M on Feb 14, 2024
Dear Tamara,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Brandon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Kelly

Liked: Cleanliness
Response from M on Feb 14, 2024
Dear Kelly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

ashraf

Travelled with partner
Liked: Cleanliness
the location was extremely convenient to go to the historic Charleston downtown and close to Sullivan beach & Isle of Palms. the breakfast was so bad that we went to the close by diner to eat.
Stayed 3 nights in Nov 2023
Response from CK on Nov 28, 2023
Thanks so much Ashraf for telling us about your stay. We are so pleased you enjoyed our convenient location. We are sorry to see we did not meet your expectations with our complimentary breakfast. We sincerely appreciate your business.

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convience of location
Stayed 1 night in Nov 2023
Response from CK on Nov 28, 2023
Thanks Russell for the feedback. We are so happy you enjoyed the convenience of our location. We sincerely appreciate your business.

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress and bathroom needs to be updated.
Stayed 2 nights in Nov 2023
Response from CK on Nov 28, 2023
Dear Pedro:Thanks so much for telling us about your stay. We sincerely appreciate your business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
good place to stay
Stayed 2 nights in Nov 2023
Response from M on Nov 23, 2023
Dear James,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property especially for the price. Tiniest bathroom ever w a small walk-in shower but it was ok with me… Quiet area in a good location. Will stay again when I’m in area..
Stayed 1 night in Nov 2023
Response from CK on Nov 20, 2023
Thanks John for the 5 stars! We are so happy you had a great stay. Sorry you felt the bathroom was small. We sincerely appreciate your business.

10/10 Excellent

Elaina

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Elaina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, bed comfortable, good shower. Breakfast was ok.
Stayed 2 nights in Nov 2023
Response from CK on Nov 19, 2023
Thanks Laura for telling us about your stay. We are so pleased you found the room to be nice and the bed comfortable. We sincerely appreciate your business.

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a price
Stayed 1 night in Oct 2023
Response from CK on Nov 14, 2023
Thanks Ernest for the feedback. We are pleased to know you found our hotel to be a good value for the price paid. We sincerely appreciate your business.

4/10 Poor

Ashley

Travelled with family
Liked: Property conditions & facilities
Beware of Room 225
This is an excellent hotel except for room 225!!! I guess this room is over the hotel’s laundry room and when the washing machines start spinning, room 225 starts shaking like an earthquake! I literally thought I was having a panic attack with how my body was shaking in the bed!!! That killed my experience, but I’ve stayed here many times before but never in room 225!!!
Stayed 1 night in Nov 2023
Response from CK on Nov 14, 2023
Thanks Ashley for the feedback regarding your stay. We are sorry to see we did not meet your expectations.

6/10 Okay

Paula

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms were not cleaned well and they did not supply enough wash rags
Stayed 1 night in Nov 2023
Response from CK on Nov 7, 2023
Dear Paula:Thanks for telling us about your stay. We are sorry to see we missed the mark on housekeeping. We will share your feedback with our housekeeping staff. We sincerely appreciate your business.

6/10 Okay

Michael

Stayed 1 night in Nov 2023
Response from CK on Nov 28, 2023
Thanks Michael for the feedback. We sincerely appreciate your business.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Walked the Ravenwl bridge in the morning.
Stayed 1 night in Nov 2023
Response from CK on Nov 7, 2023
Thanks Lynette for the 5 stars. We are so pleased you enjoyed our convenient location. We hope you enjoyed your morning walk! We sincerely appreciate your business.

10/10 Excellent

Donald

Stayed 1 night in Nov 2023
Response from CK on Nov 25, 2023
Thanks so much Donald for the 5 stars. We are so pleased to know you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet! Nice rooms, plenty of parking dog friendly!!
Stayed 1 night in Nov 2023
Response from CK on Nov 7, 2023
Thanks so much Nancy for the 5 stars. We are so pleased you had a great stay. We sincerely appreciate your business.

4/10 Poor

Cindy

Stayed 3 nights in Oct 2023
Response from M on Nov 2, 2023
Dear Cindy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedspreads looked "dryer wrinkled". Pillows were not as good as la quinta Backyard not well tended Front office was not overly welcoming Dining are was VERY CLEAN... eggs and sausage were better than i expected
Stayed 2 nights in Oct 2023
Response from M on Nov 2, 2023
Dear Guest,We appreciate your feedback and apologize for the dryer-wrinkled bedspreads and less-than-perfect backyard. Our front office staff is always striving to improve their customer service skills, and we're glad to hear that you found the dining area to be very clean and the eggs and sausage to be better than expected. We hope you'll give us another chance to show you our best in the future.Best Regards,Management Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for the location. Clean and well appointed
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Thomas,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was worth the price, I requested a different room and didn't get hassled which was nice.
Stayed 1 night in Oct 2023
Response from CK on Oct 26, 2023
Thanks Joey for telling us about your stay. We are so pleased you found the room to be a good value for the price paid. We sincerely appreciate your business.

6/10 Okay

Annabel

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from CK on Oct 26, 2023
Thanks Annabel for the feedback regarding your stay. We sincerely appreciate your business.

6/10 Okay

Ariadna

Liked: Staff & service
The smell of cigarettes was all over. The staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from CK on Oct 26, 2023
Thanks Ariadna for telling us about your stay. We are sorry to hear there was a smell of cigarettes as we are a nonsmoking hotel. We are pleased to know you found the staff to be so friendly and helpful.

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from CK on Oct 26, 2023
Thanks Michael for the feedback. We sincerely appreciate your business.

10/10 Excellent

Sharina M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away
Great! Perfect place to stay for the weekend. Will stay again in the future!
Stayed 1 night in Oct 2023
Response from CK on Oct 26, 2023
Thanks so much for the 10 stars, Shaina M. We are so pleased you had a great stay. We sincerely appreciate your business and look forward to your next stay!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CK on Oct 21, 2023
Thanks so much for the 10 stars Patricia. We are so pleased you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and convenient. Very clean well taken care of.
Stayed 2 nights in Oct 2023
Response from CK on Oct 21, 2023
Dear Russell:Thanks so much for telling us about your stay. We are so pleased to know you found check in to be easy and convenient and the hotel to be clean and well cared for. We sincerely appreciate your business.

8/10 Good

Kem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2023
Response from CK on Oct 26, 2023
Thanks Kem for telling us about your stay. We are so happy you enjoyed breakfast. We sincerely appreciate your business.

10/10 Excellent

barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CK on Oct 17, 2023
Thanks for the 10 stars Barry, we really appreciate it and are so happy you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Charles A.

Stayed 1 night in Oct 2023
Response from CK on Nov 4, 2023
Thanks so for the 5 stars Charles! We are pleased to know you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable
Stayed 2 nights in Oct 2023
Response from CK on Oct 12, 2023
Thanks so much Brian for the 5 stars. We are so happy you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CK on Oct 12, 2023
Dear Marianne:Thanks for the 10 stars. We are so happy you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CK on Oct 12, 2023
Thanks Lisa for the 5 stars. We are so pleased to know you had a great stay. We sincerely appreciate your business.

6/10 Okay

Diane

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The location was convenient and within easy driving distance to downtown and the beach. Easy parking. There were a few negatives. Our showers were on the cold side of lukewarm. The breakfast bar was disappointing. Coffee was not made and people were standing around waiting quite awhile for it. The fake eggs and greasy sausage links were not very tasty. Hardly any fruit on breakfast bar. All in all, a pretty mediocre experience.
Stayed 1 night in Sep 2023
Response from CK on Oct 7, 2023
Thanks Diane for telling us about your stay. We are so pleased to know you found our location to be so convenient. We are sorry to see we did not meet your expectations with our complimentary breakfast and will share your feedback with the breakfast staff. We sincerely appreciate your business.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Well maintained. Nice, safe area. Quiet. Great convenient location. Will definitely stay here again.
Stayed 1 night in Sep 2023
Response from CK on Oct 6, 2023
Thanks so much for the 5 stars and the very kind review, Jodi. We sincerely appreciate your business.