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Reviews of Red Roof Inn & Suites Mt Holly - McGuire AFB

2 out of 5
Red Roof Inn & Suites Mt Holly - McGuire AFB
2015 Burlington Mt. Holly Rd., Westampton, Mount Holly, NJ

Reviews

7.2

Good

Rating 10 - Excellent. 238 out of 808 reviews" "
Rating 8 - Good. 256 out of 808 reviews" "
Rating 6 - Okay. 122 out of 808 reviews" "
Rating 4 - Poor. 84 out of 808 reviews" "
Rating 2 - Terrible. 108 out of 808 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

FOLAJIMI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 staff on duty, grossly inadequate to attend to help need with room amenities.
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 28, 2024
Hello Folajimi,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Mt Holly - McGuire AFB. Red Roof value you as our guest and welcome your 5/5 score. Red Roof apologize for any inconvenience you may have experience due to limited staff as stated. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Corey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 18, 2024
Hello Corey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

DAVID, TAMPA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room, clean, microwave and refrigerator. Convenient parking.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 8, 2024
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 5/5 score following your stay. I am happy to read that you were pleased with the size of the room, the microwave, the refrigerator and the convenient parking. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Kelsey

Disliked: Cleanliness, amenities, property conditions & facilities
Checked in and out within 10 minutes. The parking lot is in very poor condition. The property hallways reek of urine, it’s very loud, and the rooms are ragged. The interior lock on door of my room had loose screws and could be wiggled out of place. The tv didn’t work. Multiple lights were out in the room. The leather furniture was worn away. A few people seemed to loiter outdoors. Overall, it was nothing like the pictures and I felt unsafe. Skip this place at all costs.
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 26, 2024
Dear Kelsey,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the poor condition of the parking lot, the smell of the property hallways and the other concerns you described. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Mary

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water ,shower had hair in it ,bed was super hard , called to complain nothing done to help
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 25, 2024
Dear Mary,Thank you for your review following your stay at Red Roof Inn & Suites Mt Holly - McGuire AFB. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of hot water, the hard bed and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Jan 24, 2024
Dear Steve, We at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Shonte

Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 21, 2024
Hello Shonte,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

8/10 Good

Victoria, Dillsburg

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and attentive when checking in & out.
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 19, 2024
Dear Victoria,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest here at our Red Roof Inn & Suites Mt Holly McGuire AFB with our friendly and attentive staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding having a breakfast buffet. We will be sure to note this for future endeavors.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

8/10 Good

Odell

Stayed 7 nights in Jan 2024
Response from Chirell RediResponse Specialist on Jan 17, 2024
Dear Odell,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Mt Holly - McGuire AFB and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

george

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had roaches
Stayed 1 night in Jan 2024

6/10 Okay

Billy

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Jan 3, 2024
Hi Billy,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn & Suites Mt Holly - McGuire AFB. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Barry

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Need a shop, dinning room and entertainment.
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Jan 3, 2024
Hi Barry,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Mt Holly - McGuire AFB. In regards to your suggestions please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

8/10 Good

Advia. .,

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on Dec 25, 2023
Hi Advia,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn & Suites Mt Holly - McGuire AFB. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Poor

Stephan

Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 15, 2023
Hello Stephan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BORDENTOWN - MCGUIRE AFB and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Advia. .,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 13, 2023
Hello Advia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 6, 2023
Hello William, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Brandon

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 6, 2023
Hello Brandon, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 5, 2023
Hello William, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but a comfortable place to sleep
Stayed 7 nights in Nov 2023
Response from Sharma RediResponse Specialist on Dec 5, 2023
Dear Stuart,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. I am happy to read your comments about you were pleased with the comfortability of our hotel, resulting in a 5/5 score. Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management

2/10 Terrible

Bruno

Disliked: Cleanliness, property conditions & facilities
This hotel is not great!
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Dec 5, 2023
Dear Bruno,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. You indicated that our hotel was not being up to your standards, prompting your 1/5 score. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improveGuest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 29, 2023
Dear Jesus,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. I am glad to hear you were pleased with our location resulting in a 4/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Real dirty roaches noise trash all round
Stayed 1 night in Nov 2023

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Good value, clean, nothing fancy
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 24, 2023
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. I am delighted to read your kind remarks regarding you found our hotel to be of good value and clean resulting in a 3/5 score.Thank you for your review and we hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 20, 2023
Hello William, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Travis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 17, 2023
Hello Travis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Linda

Disliked: Room comfort
Room was remodeled, nice, bedc sagged on the middle
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 14, 2023
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. It's good to hear that you found your room to be nice and newly remodeled. However, I am sorry the comfortability of the bed was not being to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to learn that was not achieved with you. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Hailey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Had dead bugs and mold on floor.
Stayed 9 nights in Oct 2023
Response from Sharma RediResponse Specialist on Nov 12, 2023
Dear Hailey, We are sorry to hear about your recent experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. We strive to provide guests with all the comforts of home so it saddens us to learn that your stay was hindered due to the cleanliness of your room, the pests you reported, and the possible mold on the floor. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very seriously and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're satisfied. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Catherine

Stayed 3 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 9, 2023
Thank you for taking a moment to leave a review, Catherine. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Avia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 9, 2023
Dear Avia, Everyone here at the Red Roof Inn & Suites Mt Holly - McGuire AFB was proud to see your 5/5 score. Your kind words regarding our cleanliness are much appreciated. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Nov 2, 2023
Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Nov 2, 2023
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Boris

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird smell everywhere
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 31, 2023
Dear Boris,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Chelsea

Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Nov 18, 2023
Hello Chelsea, Thank you for taking a moment to complete our survey. At the Red Roof Inn & Suites Mt Holly - McGuire AFB we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 22, 2023
Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Mt Holly - McGuire AFB and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Jill

Stayed 1 night in Oct 2023

2/10 Terrible

Eric

Disliked: Amenities
My room had shorted outlets, broken light fixtures and no housekeeping.
Stayed 3 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 17, 2023
Dear Eric,Thank you for your review following your stay at Red Roof Inn & Suites Mt Holly - McGuire AFB. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken light fixtures, the lack of housekeeping and the other issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Isiah

Travelled with family and small children
Disliked: Amenities
The room was full of bug the check service was terrible I took my grand children and left property need to be worked on
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 17, 2023
Thank you for taking a moment to leave a review, Isiah. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported and the service you received hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Dan

Disliked: Property conditions & facilities
Smoke smell in room .Air conditioning did not work. Dirty room with no soap in it
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 14, 2023
Dear Dan,Thank you for your review following your stay at Red Roof Inn & Suites Mt Holly - McGuire AFB. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of smoke, the uncleanliness described and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Dan

Disliked: Amenities
No soap in a dirty Smokey room
Stayed 1 night in Oct 2023

2/10 Terrible

Shawna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here.
Rooms were not well kept (cracks in walls, rusty towel holder), towels had stains, 1 mirror in bathroom which made getting ready for 2 people difficult & we woke up to a cockroach on our food.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 10, 2023
Thank you for taking a moment to leave a review, Shawna. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB were disappointed to see your 2/10 score following your stay. You indicated that the pest you reported, the stained towels and the other issues mentioned hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Leland

Liked: Staff & service, amenities, property conditions & facilities
The room was large with microwave, hotplate, refrigerator, coffee maker and convenient ice maker and vending machines close by. However, there is no elevator to the second floor. Lighting was marginal and I had to climb up on a small couch to turn on a floor lamp. Only one bed lamp for the king bed. Limited outlets to plug things in.
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 10, 2023
Thank you for taking a moment to leave a review, Leland. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB appreciate your 4/5 score following your stay. I am happy that our large room, along with our appliances pleased you. However, you stated that the lighting was marginal, the limited outlets and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Jane's

Disliked: Staff & service
They gave our room away before we got there and were stranded without a place to sleep. Will never use this chain again.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 10, 2023
Dear Jane's,Thank you for your review following your stay at Red Roof Inn & Suites Mt Holly - McGuire AFB. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that you didn't receive a room, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

4/10 Poor

richard

Disliked: Cleanliness, property conditions & facilities
Room was dirty and management staff was rude to other customers.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 10, 2023
Dear Richard,Thank you for your review following your stay at Red Roof Inn & Suites Mt Holly - McGuire AFB. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty room and the rude staff mentioned hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Kristin

Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 28, 2023
Thank you for taking a moment to leave a review, Kristin. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Kimberly, Queen Creek

Travelled with partner
Liked: Staff & service
The property is old and needs a serious facelift also we found a roach in our bathroom
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 9, 2023
Thank you for taking the time to leave a review, Kimberly. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB appreciate your 3/5 score following your stay. You indicated that the pest you reported, the oldness of the property and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Vanessa

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
So expensive and no clean. The hallway stinks all the time, roaches, no friendly service (administration) no elevator so if you have a big luggage have to dragged upstairs. Quality and maintenance is 0.
Stayed 4 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 9, 2023
Thank you for taking a moment to leave a review, Vanessa. The staff and I at the Red Roof Inn & Suites Mt Holly - McGuire AFB were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the uncleanliness mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Raymond

Stayed 1 night in Oct 2023
Response from OnielRediresponse Specialist on Oct 6, 2023
Hello Raymond,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Mt Holly - McGuire AFB. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at the hotel. The establishment was humid, damp and had a over bearing order to the hallway and room. We tried to turn on the heat to help with the chill and it started smoking and set off the fire alarm. In the morning we went to the desk to let them know, and for a different room. The lady at the front desk sent the manager to the room to fix the heater, he brought a new smoke detector, we tried to explain that it was the heater, he said it was fine nothing wrong. We checked out and went to a different hotel.
Stayed 3 nights in Sep 2023
Response from Sharma RediResponse Specialist on Oct 4, 2023
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB. I am sorry that your experience did not meet your expectations due to the dampness of the hallway and your room, the situation you mentioned regarding the fire alarm, and the other highlighted concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs
Our room was infested with bugs. They cleaned it and offered a different room. I was reluctant to move because it could have been the same. They should have offered a refund
Stayed 5 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 27, 2023
Dear Steven,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Mt Holly - McGuire AFB. I was saddened to read that your stay fell short of your expectations due to the insects and the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

mychelle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 27, 2023
Hello Mychelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MT HOLLY - MCGUIRE AFB and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist