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Reviews of Hotel & Spa Posada Tlaltenango

3.5 out of 5
Hotel & Spa Posada Tlaltenango
Eucaliptos 77 Col. Tlaltenango, Cuernavaca, MOR

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 159 reviews" "
Rating 8 - Good. 58 out of 159 reviews" "
Rating 6 - Okay. 25 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 8 out of 159 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!… Staff is extremely friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Clean & Cosy.
Stayed 1 night in Feb 2024
Response from Lety on Feb 14, 2024
Sr. Víctor Gónzález Castro. Le agradecemos mucho su visita y su calificación. Esperamos nos visite pronto nuevamente.Saludos cordiales,Leticia

8/10 Good

Filiberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the rooms are extremely warm with no air conditioning. The ceiling fan is not enough. The pool could be better cleaned.
Stayed 2 nights in Jun 2023

10/10 Excellent

gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 3 nights in Apr 2023

8/10 Good

Martha E.

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
They charged me for s buvkrt of u e. The hotel was not that clean
Stayed 4 nights in Aug 2022

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 7 nights in Jul 2022

10/10 Excellent

Ilona, Fort Lauderdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed its cleanliness and friendly staff. Also it is a small and secluded property. Overall a wonderful experience
Stayed 4 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated and nice
A very beautifull hotel..newly renovated and with two nice pools..one of them heated..the restaurant is good and inexpensive..the gardens are beautifull..the only downside is that it is a bit far from everything..but with a car that is solved..I recommend this hotel
Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional hotek
The hotel is nice and well mantained..they absolutelly refuse to upgrade to a better room or one with a king bed unless you pay for it..the spa is nice..warm pool there and the restaurant is good..
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, colonial style hotel. And the spa is excellent
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and relaxing place with a nice pool, a spa, and a good restaurant onsite. It’s not super luxurious with the furnishings but everything worked and it was very clean. The Sunday brunch buffet is pretty impressive with many local specialties and made to order fresh tortillas. Staff spoke little English but the owner found me and constantly checked on me while dining to ensure everything was fine, tell me about the menu or see to my needs. I also had a nice massage in the spa. It’s a little far from the main areas in town but not as noisy and more relaxing. Recommend.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the service but my room air conditioner was not working well
Stayed 3 nights in May 2019

8/10 Good

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Monica, Troy, Mi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, nice friendly staff, very clean rooms, great service and care for guests. Highly recommended
Stayed 3 nights in Mar 2019

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place to stay
It was good. I wish they had better knowledge of English. I would go back again.
Stayed 5 nights in Feb 2019

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran ubicacion, baños muy pequeños.
El hotel esta muy bien ubicado muy cerca de restaurantes y tiendas en el centro de Cuernavaca, el personal muy amable, solo nuestra observacion es que el baño es algo incomodo, muy pequeño y tiene el lavabo por fuera del baño y esta demasaido pequeño.
Stayed 1 night in Sep 2018

6/10 Okay

Ana

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Staff were nice but not very helpful with emities by the owner instructions. This is one of our horrible experience in the past 10 years staying in hotels around in Mexico. For what we have It was expensive than the Hosteria Las Quintas Hotel were we gave the contrary of this place for 1/2 less expensive

6/10 Okay

Erick, Mexico City

Liked: Cleanliness, staff & service, room comfort
Likely to purchase again
Very nice and decent people assisting you though old installations. Ceiling fan was not working and they promised to lend us a mobile fan but never received

6/10 Okay

MARIO, Puebla

Liked: Cleanliness, property conditions & facilities, room comfort
Look out for reservation status
Hotel did not recognize one of two reservations and tried to give us a different room (at the parking lot) instead of a garden view room as agreed. The staff was friendly an in the end resolved the issue

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
I'll sleep in the car next time
Hmmmmm where to begin.....for starters this should not be classified as a "hotel", considering it has a road running right through the middle of it I'd say "motel" would be more accurate. The rooms are rustic and comfortable enough unless you're larger that 6ft then you'll have to sit sideways on the toilet which is an interesting sensation. My room backed on to the parking lot/road so a bright light shot through the window until around 6am when it was replaced by someone sweeping the parking lot for 2 hours. Tried to have breakfast in the restaurant but after waiting for over 1hr I walked away as it was clear that breakfast wasn't coming but that didn't stop them from presenting me with a bill for it! Day 2 had a buffet for breakfast which I got excited about but when I went to grab a plate I honestly couldn't find one without food crusted on it and mystery stains so yet again did not eat. The pool area is pleasant enough but nobody seems to have the job of cleaning up after guests so empty drink containers could be seen here and there, it just seems like not enough staff work there to pull off a functioning motel. Overall a huge disappointment and complete waste of money.

8/10 Good

dudi, gdj

Liked: Cleanliness, staff & service, property conditions & facilities
nice cozy hotel, needs a refresh
the hotel is nice, has a warm pool at the spa, which is wonderfull, but the people at the front desc is a bit rude, and doesnt display too much kindness or flexibility to the guests,for example, they wouldnt allow us to stay in our room a bit later than the check out time, and they didnt let us have breakfast later or use the credit at another meal, and all of this with the hotel totally empty,

10/10 Excellent

Katie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil retreat located just outside Cuernavaca.
I had a wonderful stay. The staff were all very friendly and helpful. The room was spotless and the bed was excellent. The grounds were wonderfully tranquil. Granted, I was one of two guests during my stay but overall it was great and I would go back.

8/10 Good

alex, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
nice gardens and spa
the hotel is an old charming house, with some added rooms, which are auckwardly located across a public street,but in general the hotel is nice, and the spa has a heated pool that is wonderfull

6/10 Okay

Alex, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, bur...
As a spa, I expected less children. There is a pool and jacuzzi in the spa area for adults only, but it was dirty, ie. the water was green. If you are a family with kids, then this is a great getaway. WiFi only works in reception and restaurant area.

10/10 Excellent

nelson prida, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
the only problem is the internet, it sucks no net in rooms

10/10 Excellent

Mauro PM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Perfect place for a quick getaway! It's a good place for short term (2-3 days), perfect for relax (it can get boring after 3rd day).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great safe beuatiful place to stay. Thank you for letting me use the spa to freshen up before check in

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A visit to beautiful Cuernavaca and surroundings
The hotel is beautiful. We loved it. We had a suite, very spacy. The rates are very reasonable, compared to other hotels in the city. The grounds and facilities are kept in an immaculate condition. The location is very good too, as it is easy to get to from the highway. We ordered a pot of coffee to our room every morning and had breakfast at their restaurant with a nice view to their gardens. We recommend this hotel very much.

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to relax but forget about contacts
A couple of cons: wi-fi internet is very slow and cable tv doesn't have international channehls to watch. Even if you want to make a local call you got to ask an operator assistance. If these don't matter to you, it is a great place to stay for a night or two, the staff is excellent and friendly, rooms clean, garden green and blossoming. Will definitly stay again

2/10 Terrible

Rebeca, Mexico DF

Disliked: Staff & service, property conditions & facilities
Rebeca M
This package includes breakfast and said that we were not given and the response of the hotel staff is that we revise the agency ...

8/10 Good

EDUARDO DE JESUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Luis Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los jardines, la alberca y SPA en excelentes condiciones. Muy mal los canales de la TV; solo antena aérea y no se veian todos y algunos mal. Las toallas no fueron ni para tenderlas a secar pues no las cambiarion.
Stayed 2 nights in Nov 2023
Response from Sr. Luis Enrique on Dec 1, 2023
Buenas tardes Sr. Luis Enrique, le agradecemos mucho que nos ayude a mejorar. Estamos manejando lo de la antena, espero que para su próxima visita, ya esté funcionando bien. Le ofrezco mil disculpas por lo de las toallas, no volverá a pasar. Qué tenga un hermoso día! Leticia

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My agradable y limpio
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carlos on Sep 10, 2023
Muchas gracias Sr. Carlos A. nos sentimos más felices porque logramos nuestro propósito: QUE USTED SE SINTIERA COMPLACIDO CON NUESTRO SERVICIO!!Lo esperamos pronto de regreso para que repita su buena experiencia.

6/10 Okay

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No puedes utilizar el jacuzzi si no haz adquirido un paquete de spa (masajes,tratamientos,etc), los precios de los paquetes demasiado elevados. No logré ver personal de seguridad Alberca para público en general algo sucia Bastante buen servicio por parte de recepción, meseros y demás personal Buena conexión de wifi Muy limpio
Response from Rodrigo on Sep 10, 2023
Sr. Rodrigo, me da mucha pena, pero las instalaciones del Spa, son para la entrega de servicios en esa área. Lamento que la alberca no haya estado completamente limpia, pero las cenizas del Popo, nos han estado causando problema con eso, como puede imaginarse y por más que se limpia, vuelve a caer ceniza y ..... Sí tenemos personal de seguridad. Saludos cordiales, con nuestros mejores deseos para usted y su familia. Leticia

10/10 Excellent

José Ramón

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones que estan afuera del hotel, no tienen la ventilacion suficiente y el baño es muy incomodo ya al momento de bañarse, se moja todo el cuarto.
Stayed 3 nights in Jul 2023
Response from Don José Ramón on Jul 25, 2023
Buenas tardes, Sr. José Ramón- De inmediato atendimos su solicitud de cambio a habitación del jardín y estamos felices de saber que usted y su familia disfrutaron mucho su tiempo en el Spa. Será un placer atenderlos nuevamente en un futuro cercano. Cordialmente, Leticia

6/10 Okay

Rosa María

Travelled with family
Liked: Cleanliness, staff & service
Las toallas están muy dañadas y rotas, las camas rechinan.
Stayed 2 nights in Jun 2023

10/10 Excellent

ALONSO

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jun 2023

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar limpio y personal amable
Stayed 1 night in May 2023
Response from Administración on May 7, 2023
Agradecemos mucho sus comentarios Sr. Guillermo, nos gusta mucho saber que disfruto su estancia con nosotros y esperamos su pronto regreso. En su siguiente visita le recomendamos visitar nuestra área de Spa, quedara encantado con el servicio profesional de nuestras terapeutas. Que tenga muy bonito día !!!

8/10 Good

YADIRALIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
mucho calor en las habitaciones. Hace falta aire acondicionado. Solo hay ventilador
Stayed 2 nights in Apr 2023
Response from Administración on May 7, 2023
Estamos muy contentos por su visita y agradecemos sus comentarios Srta. Yadiralia, para su comodidad le ofrecemos para su siguiente visita la opción de una habitación en el área interior (jardín y fuente), las cuales sí cuentan con aire acondicionado. Con gusto le esperamos pronto.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho la tranquilidad del hotel
Stayed 1 night in Mar 2023

8/10 Good

FELIX

Stayed 1 night in Mar 2023

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy a gusto
Stayed 1 night in Feb 2023

10/10 Excellent

Miriam Itzell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Volvería
Stayed 1 night in Feb 2023
Response from Miriam on Feb 13, 2023
Srta. Miriam Itzell, muchas gracias por su visita, nuestro mayor deseo es que ustedes disfruten su estancia con nosotros. Que su vida esté colmada de amor, salud y prosperidad! Leticia

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023