Property amenity

Reviews of Portico Hotel Cultural

3 out of 5
Portico Hotel Cultural
Aquiles Serdan 744, Col. Centro Historico, Morelia, MICH

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 174 reviews" "
Rating 8 - Good. 53 out of 174 reviews" "
Rating 6 - Okay. 17 out of 174 reviews" "
Rating 4 - Poor. 6 out of 174 reviews" "
Rating 2 - Terrible. 2 out of 174 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joel, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BED WAS VERY COMFORTABLE, NOISE WAS AT MINIMUM, REST REALLY GOOD
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Thank you for taking the time to share your feedback about your recent stay at Hotel Pórtico. We are delighted to hear that you found our beds to be very comfortable and that you were able to enjoy a peaceful rest with minimal noise disturbances.Providing our guests with a comfortable and relaxing environment is always our top priority, and we are pleased to know that we succeeded in meeting your expectations in this regard.Your satisfaction is very important to us and we appreciate your positive comments. We hope to have the pleasure of welcoming you back to Hotel Pórtico in the future. See you soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff. Rooms facing street do get a lot of road noise but earplugs provided if you don’t bring your own. Curtains were a bit thin, so eye mask required for light sleepers. Loved that I could re-fill my water bottle from water cooler.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 25, 2024
Lisa, thank you for taking the time to share your feedback regarding your recent stay at Hotel Pórtico.We are delighted to hear that you loved our location and found our staff to be accommodating. Your comfort and satisfaction are our top priorities.We apologize for any inconvenience caused by the road noise for rooms facing the street. We understand how important a good night's sleep is and provide earplugs to mitigate any disturbances. We want to mention that for guests who are particularly sensitive to noise, we do offer interior rooms that face away from the street, which tend to experience less noise disturbance.We're thrilled to hear that you appreciated our water cooler refill station. Sustainability and guest convenience are important to us, and we're glad you found this amenity useful.Thank you for choosing Hotel Pórtico for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff (thank you!!), great location. Just a short walk to the historical center (gorgeous cathedral etc), and a large local market nearby selling fresh flowers, fruits, vegetables etc, we enjoyed our stay
Stayed 1 night in Feb 2024
Response from Manager on Mar 4, 2024
Li, thank you for taking the time to share your experience at Hotel Pórtico. We are thrilled to hear that you had an enjoyable stay with us.Our team at Hotel Pórtico takes great pride in providing exceptional service, and we are delighted to hear that you found our staff to be super nice. Your appreciation means a lot to us, and we will ensure that your kind words are shared with our team.We are pleased that our hotel's location, just a short walk from the historical center with its gorgeous cathedral and vibrant local market, added to the enjoyment of your visit. Exploring the nearby attractions and experiencing the local culture is indeed one of the highlights of staying with us.Once again, thank you for choosing Pórtico Hotel Cultural. We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location and very friendly staff
Stayed 3 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you very much for this review Misael, we are really happy to know you enjoyed your stay with us. We hope you have a nice trip back home, come back soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel option in great location
Quick visit to Morelia on way to Zihuatenejo. Hotel was perfectly located for an afternoon visiting the downtown sights. Friendly and helpful staff, parking nearby, comfortable room.
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Douglas, thank you very much for such a wonderful review. It was a pleasure to had you as our guests. We are very happy to know you enjoyed your stay with us. We hope to have the opportunity to welcome you back again at Hotel Portico. See you soon!

8/10 Good

Paul

Travelled with group
Portico offers good overall value
People were very friendly, the breakfast was plentiful and good and the room clean. We liked the artistic vibe of the place. Comfort of the bed and bath, ok. We’d stay there again. Our stay was enhanced by the close location of friends and tourist friendly areas.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Paul, thank you for taking the time to share your experience at Hotel Pórtico. We're delighted to hear that you found our staff very friendly, enjoyed the plentiful and good breakfast, and appreciated the artistic vibe of our place.It's wonderful to know that the close location to friends and tourist-friendly areas enhanced your stay. We look forward to the opportunity to host you again at Hotel Pórtico. If there's anything specific you'd like us to address for your next visit, please feel free to let us know.Thank you once again for choosing Hotel Pórtico and we can't wait to welcome you back.

10/10 Excellent

israel

Liked: Staff & service, amenities, property conditions & facilities
este Hotel esta perfectamente hubicado y el personal es super amable.
Stayed 1 night in Nov 2023
Response from Gerente General on Dec 5, 2023
Israel, muchas gracias por tomarte el tiempo para escribir este comentario. Nos encanta saber que disfrutaste tu estancia con nosotros, sin duda, contamos con una ubicación privilegiada, muy cerca de los principales atractivos turísticos de la ciudad, lo que permite a nuestros huéspedes disfrutar de la ciudad con mayor comodidad.En Hotel Pórtico, nos esforzamos por brindar una experiencia excepcional a nuestros huéspedes, y es gratificante saber que nuestro equipo logró hacer de tu estadía una experiencia positiva.Tu opinión es valiosa para nosotros y nos impulsa a seguir trabajando para ofrecer un servicio aún mejor. Si tienes planes de regresar a Morelia, estaremos encantados de recibirte nuevamente y asegurarnos de que tu próxima visita sea igualmente placentera.

6/10 Okay

roberto, MELROSE PARK

Liked: Cleanliness
Disliked: Amenities
The property is clean is and home converted into a hotel and definitely is a 1 Star hotel, there are many other hotels in downtown Morelia 3 or 4 stars that you can get for similar price as portico, the breakfast is very poor and limited to two eggs with coffee the hotel is outside Morelia main square there is much better options in Morelia for the money you paid
Stayed 2 nights in Nov 2023
Response from Manager on Dec 5, 2023
Roberto, thank you for taking the time to share your feedback about your recent stay at Hotel Pórtico. We value your comments, although we're sorry to hear that your experience didn't meet your expectations.We are surprised by your comment regarding to the breakfast quantity since we have in record that you were offered with eggs, fruit, juice, coffee, green and red chilaquiles and toasted bread every morning of your stay.If you have any further comments please let us know, we are here to help you.

10/10 Excellent

sobeida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel it’s really historic the personal it’s so nice
Stayed 5 nights in Oct 2023
Response from Manager on Nov 4, 2023
Sobeida, thank you for choosing Hotel Pórtico for your recent stay and for taking the time to leave us this wonderful review. We were really glad to had you and your husband as our guests. We wish you had a nice trip back home, come back soon, we will be very happy to see you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Highly recommended
Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Your recommendation means a lot to us, thank you for writing this short but valuable review, we really aprecciate it. We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Loved it
Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Amazing! One single word that says a lot, thank your for taking the time to write this review. We are really happy to know you enjoyed your stay at Hotel Pórtico, hope to see you soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Morelia
Top shelf
Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Best hotel! That says a lot and means a lot for us, thank you very much for taking the time writing this review. Come back soon!

10/10 Excellent

Claudia Diaz de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel tiene exelente trato hacia las personas hospedadas en el mismo. Angelica y Erandi en el mostrador, son personas muy atentas. Karina y el joven Jacobo en el comedor, los 2 muy amables y serviciales. La señora Lulú, excelente recamarera. Super recomendado. Esperamos regresar.
Stayed 2 nights in Sep 2023
Response from Gerente General on Sep 14, 2023
Claudia, muchas gracias por tomarte el tiempo para dejar esta maravillosa reseña. Estamos encantados de saber que disfrutaste de tu estancia con nosotros y que nuestro servicio y personal cumplieron con tus expectativas.Angélica, Erandi, Karina, Jacobo y Lulú son parte fundamental de nuestro equipo y nos enorgullece saber que hicieron tu estadía aún más especial con su excelente actitud de servicio. Siempre nos esforzamos por brindar a nuestros huéspedes una experiencia única y memorable, y tus amables palabras son una gran recompensa para nosotros.Gracias por elegir Hotel Pórtico y por recomendarnos. Tu satisfacción es nuestra mayor recompensa.Deseamos verte muy pronto, ¡te estaremos esperando!

10/10 Excellent

Juan

An excellent service
A very good check in service and a very acceptable breakfasts.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Excellent! One single word that says a lot. Thank you very much for taking your time writing it Juan, we were really glad to had you as our guest. We hope you had a nice trip back home. Come back soon, we will be very happy to see you!

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstandingly helpful, especially Erandi, but everyone made an extra effort.
Stayed 5 nights in Mar 2023
Response from Manager on Mar 29, 2023
Laurel, thank you for taking the time to leave a review of your recent stay at Hotel Pórtico. We take great pride in providing exceptional service to all of our guests, and it is always rewarding to receive such positive feedback.At Hotel Pórtico, we believe that our guests' satisfaction is of the utmost importance, and we strive to make every stay a memorable one. We are delighted to hear that you felt that everyone on our team made an extra effort to ensure that your needs were met.Thank you again for your review, and we hope to have the pleasure of welcoming you back to Hotel Pórtico in the near future.

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno
Stayed 1 night in Jan 2023
Response from Gerente General on Jan 24, 2023
Muchas gracias Oscar por tomarte el tiempo para calificarnos, saber que nuestros huéspedes disfrutan su estancia y el servicio nos motiva y nos hace saber que vamos por el buen camino. ¡Te esperamos pronto en Hotel Pórtico!

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Beutiful
The hotel is beautiful and all the staff is great! All the staff really go above and beyond to make me feel welcome. The hotel has many art pieces throughout the hotel and inside the rooms includin the restaurant that has great breakfast and excellent service. It is within walking distance to many beautiful places and restaurants. I love Hotel Portico Cultural!
Stayed 2 nights in Nov 2022
Response from Manager on Nov 19, 2022
How a wonderful comment Jose! Thank you very much for taking your time writing it, we are really glad to had you as our guests. Pórtico will always be your home, keep enjoying your stay!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with great staff. It is located very close to the city centre and Las Tarascas monument.
Stayed 3 nights in Jun 2022
Response from Manager on Jun 20, 2022
Jose, thank you very much for your comments, we are really happy to know you enjoyed your stay at Hotel Pórtico. Come back soon, we will be very happy to see you!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty hotel with wonderful staff, an outstanding breakfast service and real charm. The street outside is insanely noisy however and the hotel has no air-con. So keeping windows open was a must but the traffic noise was unbearable starting at about 7 am
Stayed 4 nights in May 2022
Response from Manager on Jul 5, 2022
Thank you for your comments Jonathan, they are certainly very important to us. Hotel Pórtico offers different rooms according to the needs of our guests, some of them, having an interior view providing a calm space. For comfort of all guests, every room is equipped with a tower fan. Prior your next visit to Hotel Portico feel free to contact us in order to assure you the room that fits better accordingly to your needs. We hope you had a nice trip back home and we wish to see you soon back in Morelia.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The hotel is beautiful. The check-in very easy and fast( Carmen was very helpful and friendly). The stay included breakfast and it was delicious, the servers were very attentive and friendly. I was amazed with the service.
Stayed 1 night in Nov 2021
Response from Manager on Nov 24, 2021
Thank you very much for these wonderful comments Jose, we are really happy to read them, come back soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Experience
Carlen made The check-in very easy and welcoming. The room was small, but it had everything that I needed. The building is beautiful and display a lot of art, it has a reading room and breakfast room in which the waitresses are splendidly courteous and show genuine care for guests. Overall it was a "Fantastic Experience"
Stayed 1 night in Nov 2021
Response from Manager on Nov 24, 2021
Thank you very much for these wonderful comments, we are really happy to read them, come back soon!

10/10 Excellent

Rosalinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was great. Breakfast was really good and very economical...will stay there again.
Stayed 1 night in Aug 2021
Response from Manager on Aug 30, 2021
Thank you very much for your comments Rosalinda, we are really happy to know you enjoy the hole stay at Hotel Pórtico, hope to see you soon, you will always be welcome!

8/10 Good

Alba

Business traveller
Liked: Room comfort
Bien, pero puede mejorar
El personal es muy atento, especialmente Carmen en recepción. La cama es cómoda, el desayuno básico pero muy bueno.el WiFi va y viene tienes que constantemente estarte cambiando de red. La parte superior del hotel que es donde están las habitaciones da la sensación de suciedad, la alfombra en el corredor parece o la han limpiado en mucho tiempo. Y mi habitación estuvo un poco sucia.
Stayed 2 nights in Jul 2021
Response from Gerente General on Jul 20, 2021
Alba, agradecemos mucho tus comentarios, para nosotros son muy importantes ya que nos ayudan a brindar un mejor servicio, ten por seguro que cada uno de ellos ya fue derivado al área correspondiente y atendido para seguimiento. ¡Esperamos que hayas tenido un feliz regreso a casa!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal, nice.location.
Great staff, very helpful. Can be a noisy street but it was fine for us
Stayed 1 night in Apr 2021
Response from Manager on Apr 26, 2021
Kenneth, thank you very much for your comments and this wonderful rate, we love to know you enjoyed your stay at Hotel Pórtico, hope to see you soon!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great location. Off site parking and paid but the walk there is beautiful so worth it and it’s valet parking so super easy. Breakfast is good and fresh. Room is small but has everything you need.
Stayed 3 nights in Dec 2020
Response from Gerencia General on Dec 29, 2020
Ana, thank you very much for your comments, it's nice to know you enjoyed your breakfast and the whole stay at Hotel Pórtico, we hope to see you soon again!

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Morelia
Cool, hip hotel in the downtown area. Clean and comfortable and within walking distance of many great restaurants and bars. Nicely decorated and well kept.
Stayed 1 night in Oct 2020
Response from Portico Hotel Cultural on Oct 12, 2020
Hello, Good morning, thank you very much for your punctuation and your kind comments, they are very important to us, we are happy to know that your stay was most pleasant and comfortable, with great pleasure we await you during your next visit to our beautiful and beautiful city , where we will assist you with much. Until next time, best regards.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night. Very comfortable bed. Clean space.
Stayed 1 night in Jul 2020
Response from Portico Hotel Cultural on Jul 31, 2020
Good afternoon, thank you very much for your kind comments, we are glad to know that your stay was most pleasant and comfortable, we are looking forward to seeing you during your next visit to our beautiful city. Regards.

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

6/10 Okay

MARIA

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is cozy, but the room assigned to us had no windows to the street and very hot!
Stayed 2 nights in Oct 2019
Response from Gerente General on Oct 17, 2019
Thanks for your comments Maria, we would have liked to know this while you were hosted, so we could have provide you a convinient solution for your needs. Once again we thank you for your comments and hope to see soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel!!! Not super fancy, but if you're looking in the price range offered at this property, you shouldn't expect it to be. While the rooms are not fancy, they are absolutely charming and very clean. Front desk and library/bar staff were friendly, helpful and attentive. Proximity to the center (Cathedral area) is very close, about a 10 minute walk. With such amazing food everywhere, you want to have at least a small walk so that you can munch as you go. I hope to return to Morelia soon and when I do, I will be staying at the Portico again. Thank you Portico staff!!
Stayed 1 night in Feb 2019
Response from Gerente General on Oct 1, 2019
Thanks for your comments, come back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Free breakfast was great, and the location was great. The wifi was not great but everything else was great.
Stayed 2 nights in Feb 2019
Response from Gerente General on Oct 1, 2019
Thanks for your comments, we have fixed the internet issue. We hope you come back soon!

10/10 Excellent

Ann-Marie V.

This hotel is a gem!
We stayed at Hotel Portico Cultural for 6 nights while exploring my husband's home town of Morelia and the surrounding towns. The hotel is in a repurposed colonial-era building that is beautifully redone. The room was adequate, the bed comfortable and the shower was large with lots of hot water. The storage space for our belongings was the only downside of the room, there was only a small open cabinet with a rod and 2 small shelves. Since we were in Mexico for a longer time than our stay at the hotel, it was inadequate to store all our clothing and accessories not to mention our souvenirs. The staff was warm, kind, considerate, and prompt to attend to any need or inquiry. The breakfasts were superb with fresh juice, fresh fruit and eggs with beans and chilaquiles. and served by very friendly and efficient staff. The hotel's location was excellent, one block from the aqueducto and the Callejon de Romance, and a few easy walking blocks from the Catedral and Centro Historico. The free, secure, underground parking was a big plus, as we had a rental car. It was located a short block away from the hotel, but there was temporary parking right outside the hotel to load/unload luggage. Although we did not attend, we saw over a dozen or so people gathered on Thursday night for the conversation group. They appeared to be engaged in lively discussion. We would definitely recommend the Hotel Portico Cultural to any travelers to Morelia!
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Pórtico Hotel Cultural on Jan 12, 2019
Gracias por su puntuación, para nosotros en importante.

10/10 Excellent

dave, queretaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this place. Welcoming staff, good full breakfast included in the attached cafe/bookstore. Original local art on all the walls and an art gallery in the hotel. Good hot showers, comfortable bed, great location to walk to the main tourist sites.
Stayed 2 nights in Aug 2018
Response from Portico Hotel Cultural on Sep 3, 2018
Thanks for your comments, for us they are very important.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morelia with love
Nice hotel near the Cathedral, the breakfast was awesome. The welcome drinks were also a plus we enjoyed relaxing next to a nice little waterfall they had in their reception room.
Response from Hotel Pórtico Cultural on May 4, 2018
thanks for your comments, for us they are very important.

10/10 Excellent

Branden, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly hotel
This is a very stylish hotel with local artwork throughout the building and in all the rooms. The room came with parking (valet, in a garage about two blocks away), filling daily breakfast, and drink vouchers for the cafe. We were originally in an interior room with a very tiny window, but the hotel was able to move us to a larger room with a big window on the street. Comfy beds; great stay overall.
Stayed 3 nights in Jan 2018

4/10 Poor

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small small
Too small close to closet size room 202 window only opens from outside.
Stayed 1 night in Sep 2017

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This small hotel works hard at being an arts hotel, but misses some of the basics. It is clean and comfortable--but likely a bit overpriced for what it is. The interior rooms on the second floor are quiet, but avoid the ones without windows because they can be quite stuffy. The breakfast is just ok by Mexican standards (as we know, Mexican breakfasts can be amazing). And there is wifi available only in the lobby. The hotel is well run with a friendly staff. It could just focus on being more Mexican and less arty.
Stayed 4 nights in Aug 2017

10/10 Excellent

Barbara, Kelowna, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel Great Location
This is my second time staying in this lovely converted mansion. The two bed room is very spacious, the one I chose facing outside had windows on two sides and lovely light. The art work in the room has been changed since my last visit, there is also a small gallery in the lobby area. Beds are extremely comfortable, staff is lovely and there is an included cooked to order breakfast. Bathroom is modern and has plenty of hot water. Close walking distance to all the main sights in the centro historico. Morelia is so beautiful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but way too noisy on New Year's Eve
We stayed two nights at the Portico Hotel and liked it so much that we booked another night on our way back through Morelia. It was New Year's Eve and the Hotel had been booked by a private party. There was so much noise (kids screaming and running up and down the hallways, party horns, loud music, etc.) that we didn't sleep at all. I complained to the front desk and he spoke with them but the "merry making" continued well into the middle of the night. I don't have a problem with people celebrating NY's Eve but a Hotel shouldn't put the needs of a private party over those of its other guests. Perhaps we were the only other guests and they just didn't care. As a result, very disappointed.

10/10 Excellent

Loves Mexico, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Loved this beautiful, well located hotel. The included breakfast was good (you had the choice of what to order) and they even brought it to our room on Sunday morning, as the restaurant is closed that day. I highly recommend this hotel.
Lovely room

10/10 Excellent

Loves Mexico, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Loved this beautiful, well located hotel. The included breakfast was good (you had the choice of what to order) and they even brought it to our room on Sunday morning, as the restaurant is closed that day. I highly recommend this hotel.
Lovely room

10/10 Excellent

Sebas03

Liked: Cleanliness, staff & service, room comfort
Great Location!
The hotel was beautiful. Next to the actual hotel is an art exhibit and every room is decorated with paintings of different artists that have visited their exhibit. The location is walking distance to the cathedral, museums, restaurants, and the local theater. The staff is friendly and the rooms were very well kept.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not the most luxurious but fine
This hotel was a bit farther from the central part of downtown than I had anticipated, but that's my fault since I could have looked at a map. The rooms were not as nice as I'd imagined, but they were fine and the desk staff was helpful when I wanted to move from what was a large but noisy room to a smaller, quieter room.The cleaning staff was also very responsive to any request. I think my overall impression is fine. No great shakes, but certainly not the least attractive hotel I've ever stayed in. It really is a three star as indicated.

8/10 Good

Aldo Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerente General on Jan 16, 2024
Aldo, agradecemos que te hayas tomado el tiempo para calificar nuestros servicios, para nosotros tu opinión es importante y nos gustaría que nos ampliaras un poco más de tu experiencia con la finalidad de poder mejorar, pongo a tu disposición el correo al que puedes hacerme llegar tus observaciones gerencia@hotel-portico.com.mx, ¡saludos y esperamos que hayas tenido un feliz regreso a casa!

8/10 Good

MARYANGEL

Travelled with partner
Liked: Cleanliness, staff & service
La atención del personal excelente, la ubicación del lugar excelente; sin embargo, las instalaciones dejan mucho que desear, falta mantenimiento, el colchón terrible viejo y el baño súper incómodo.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Mary, gracias por tomarse el tiempo para dejarnos este comentario, su opinión es muy importante para nosotros ya que nos ayuda a mejorar.Lamentamos saber de este tipo de inconvenientes hasta el día de hoy, ya que saberlo en su momento nos hubiera ayudado a comprender sus necesidades y ofrecerle alternativas.Nos sorprende mucho su comentario ya que incluso durante su estancia nos externó su deseo de hospedarse una noche más con nosotros, sin embargo, después de no haber confirmado si permanecería hospedada, dejó la habitación tres horas y media más tarde de la hora estipulada de salida y se negó a pagar.Así mismo es importante mencionarle que tenemos programas permanentes de mantenimiento durante todo el año, saber de manera más específica el inconveniente de mantenimiento nos ayudaría a poder dar atención más directa al inconveniente presentado.Una vez más agradecemos sus comentarios, realizaremos las acciones pertinentes.

10/10 Excellent

Gloria Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy original el concepto del Hotel
Stayed 4 nights in Dec 2023
Response from Gerente General on Jan 3, 2024
Muchas gracias por su comentario Gloria. El ambiente y decoración que brindan las obras de arte que exponemos nos hace únicos en Morelia y nos encanta saber que nuestros huéspedes lo disfrutan tanto como nosotros. Deseamos que hayan tenido un buen regreso a casa y que pronto nos visiten nuevamente, ¡nos dará mucho gusto volver a recibirlos!

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha sido una estancia muy agradable y tranquila
Stayed 14 nights in Dec 2023
Response from Gerente General on Dec 22, 2023
Evangelina, fue un placer haberla tenido hospedada con nosotros y ser su casa durante varios días, estamos felices de recibir esta calificación y de saber que disfrutó tanto su estancia con nosotros.Deseamos que ésta sea la primera de muchas visitas a Hotel Pórtico. ¡La esperamos pronto, será un placer recibirla nuevamente!

8/10 Good

JUAN LUIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, habitaciones cómodas y limpias. Algo ruidoso por el tráfico afuera del hotel. El desayuno incluido deja mucho que desear pero satisface. Si pueden encontrar una habitación en oferta o promoción, creo que vale mucho la pena.
Stayed 2 nights in Nov 2023
Response from Gerente General on Nov 24, 2023
Juan Luis, muchas gracias por tomarte el tiempo para dejarnos este comentario. Nos encanta saber que la ubicación fue ideal para ti y que nuestras habitaciones fueron confortables. El desayuno incluido en el hospedaje es el desayuno americano que incluye café o té, jugo, fruta, huevos al gusto acompañados de chilaquiles y frijoles y pan tostado o galletas, nos ayudaría mucho saber específicamente que fue lo que no te dejó satisfecho del servicio para poder mejorarlo, agradecemos nos hagas llegar tus comentarios a gerencia@hotel-portico.com.mxTe agradecemos mucho por haber elegido Hotel Pórtico para tu estancia en Morelia, deseamos que hayas tenido un buen regreso a casa y que pronto puedas visitarnos nuevamente.

8/10 Good

Mauricio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal.
Stayed 3 nights in Oct 2023
Response from Gerente General on Nov 1, 2023
Mauricio, muchas gracias por dejarnos este comentario, estamos felices de saber que disfrutaste tu estancia y que te sentiste bien atendido por nuestro personal. Deseamos que hayas tenido un buen regreso a casa y que pronto nos visites nuevamente.