Double Room, 2 Double Beds

Reviews of Hotel Real San Juan

3 out of 5
Hotel Real San Juan
20 de Noviembre No. 585 Col. Centro, Morelia, MICH

Reviews

8.0

Very good

Rating 10 - Excellent. 134 out of 405 reviews" "
Rating 8 - Good. 183 out of 405 reviews" "
Rating 6 - Okay. 52 out of 405 reviews" "
Rating 4 - Poor. 20 out of 405 reviews" "
Rating 2 - Terrible. 16 out of 405 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2022
Response from Guest Service on Dec 20, 2022
Estimada Cynthia,Nos complace ver que disfrutó su estancia con nosotros y agradecemos mucho su preferencia y valoración.

4/10 Poor

Susana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Furniture is so old and we found an insect in the bathroom.
Stayed 2 nights in Oct 2022
Response from Guest Service on Oct 24, 2022
Dear Susana,Thank you for your comments, your appreciation about our furniture is noted.

8/10 Good

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the heart of the Historic Center.
Stayed 1 night in Apr 2022
Response from Guest Service on May 5, 2022
Dear Teddy, Thank you very much for choosing us as your lodging option in Morelia. We are glad to see that you enjoyed your stay with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2022

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2022
Response from Guest Service on Feb 14, 2022
Estimado Jesus, Nos complace ver que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great place to stay comfortable easy and friendly. Nice walking distance to restaurants
Stayed 1 night in Jan 2022

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
it was good, but there was no heater in the room.
Stayed 4 nights in Jan 2022
Response from HOTEL REAL SAN JUAN on Jan 30, 2022
We are sorry for your inconvenience, hope you enjoyed your visit with us, and to see you soon!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Service on Jan 4, 2022
Estimada Diana, Agradecemos mucho su preferencia y valoración. Nos es grato ver que ha disfrutado su estancia con nosotros.

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Guest Service on Jan 3, 2022
Estimado Arturo, Agradecemos mucho su preferencia y valoración. Nos complace ver que disfrutó su estancia con nosotros

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely reasonable and comfortable. Not perfect but nothing really bad enough to mention. Centro morelia is all old structures with tiny one way streets so if you like hotels closer to american standard stay near las americas
Stayed 2 nights in Sep 2021
Response from Guest Service on Sep 7, 2021
Dear Scott, Thank you for your preference, we are glad to know that you enjoyed your stay with us.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena locación conveniente
Cerca del centro estilo antiguo. No mucho ruido agusto para descansar
Stayed 4 nights in Aug 2021
Response from Guest service on Aug 18, 2021
Estimado Oscar, A nombre de Hotel Real San Juan y todo su staff, queremos agradecerle mucho su preferencia, valoración y comentarios. Nos complace saber que disfrutó su estancia con nosotros.

10/10 Excellent

Gustavo

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo solo tienen que actualisar el baño
Stayed 2 nights in Jul 2021
Response from Guest service on Jul 26, 2021
Estimado Huésped, Muchas gracias por su preferencia y por sus valiosos comentarios que nos ayudarán a mejorar nuestras instalaciones. Revisaremos lo que nos comenta de actualizar el baño, nos hubiera servido mucho un poco mas de información al respecto, pero lo checamos.

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was weak and unreliable..frequently stopped working....Staff friendly and helpful...Recommended
Stayed 3 nights in Jun 2021
Response from Guest service on Jun 29, 2021
Dear Thomas, Thank you very much for your preference and for your feedback. We will check our internet service with our internet provider and see what solutions he might offer. We are glad our staff was friendly and helpful.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty small compare to what it look like in the picture how ever they are pretty nice the staff is amazing and it’s a couple blocks away from the plazas.
Stayed 3 nights in Apr 2021
Response from Guest service on Apr 30, 2021
Dear guest, We have a king room that has king size bed and its quite spacious, however I am assuming that you reserved the single room with a double bed and that is the smallest room. We are glad to know that you enjoyed your stay with us and that our staff was helpful.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about this hotel is that it's close to downtown, but not so close that there's a lot of noise. It was very quiet, and comfortable. The check-in was quick and the staff was nice. They have a private car garage next to the hotel, which is great because the area around doesn't look the safest for foreign cars. The property is pleasing and the rooms have what you need. Would recommend this place.
Stayed 1 night in Dec 2020
Response from Guest service on Dec 21, 2020
Dear Guest; Nothing pleases us more than reading your review and knowing that you enjoyed your stay with us. Thank you for your preference and we hope to have the privilege of serving you again.

4/10 Poor

Morelia

Business traveller
I had to cancel the trip to Morelia for safety. We were told by some authorities that right know, it was very dangerous at that place. Hotel fee was not refundable
Stayed 1 night in Nov 2020
Response from Guest service on Nov 24, 2020
Dear Guest; Did you pay your stay to Expedia? Have you talk to someone about reimbursement. The hotel is very flexible always and now more with the pandemic, so I wonder if you contacted someone actually about this matter.

8/10 Good

Verified traveller

Stayed 9 nights in Oct 2020
Response from Guest service on Oct 21, 2020
Estimado Huésped; Agradecemos su preferencia y valoración

8/10 Good

Alex

Stayed 1 night in Mar 2020
Response from SERGIO on May 6, 2020
GRACIAS.

8/10 Good

Alex

Stayed 2 nights in Mar 2020
Response from Sergio on Apr 29, 2020
Gracias.

8/10 Good

Gilberto

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest Service on Mar 17, 2020
Estimado Gilberto; A nombre de Hotel Real San Juan y su staff queremos agradecerle su preferencia y su valoración.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Service on Mar 11, 2020
Estimado Luis; Muchas gracias por su preferencia y por su valoración.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Guest Service on Feb 21, 2020
Estimado Huésped: Agradecemos mucho su preferencia y valoración. Nos complace saber que disfrutó su estancia con nosotros.

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Guest service on Feb 15, 2020
Estimada Jeannette: Nos complace saber que disfrutó su estancia con nosotros. Agradecemos su preferencia y valoración.

8/10 Good

Amparo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, great.
Stayed 1 night in Jan 2020
Response from Guest service on Jan 10, 2020
Dear Amparo; It motivates us a lot to know that you had a great stay with us. We hope to service you soon.

6/10 Okay

Luis Carlos

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Guest service on Jan 10, 2020
Estimado Luis Carlos; Agradecemos su preferencia y valoración

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very comfortable, clean and the personnel is very nice. The only comment o improve is about the WIFI, that sometimes has weak connection.
Stayed 3 nights in Dec 2019
Response from Guest service on Jan 10, 2020
Dear Guest; Thank you for your preference. We are glad to know that you enjoyed your stay with us. We are working with our internet provider to improve the signal.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
I picked this hotel based off of the reviews of others, and it was not how I thought it would be based on the reviews and the web site. The wifi signal sucked. I couldn't even do basic things on my phone like send a text message or check the weather. The hotel room was alright. It was "clean" but things like scuffs on the walls and holes burned in the blanket dosen't really classify it as clean to me. It was okay considering the price and that we weren't there during the day.
Stayed 2 nights in Nov 2019
Response from Sergio on Dec 1, 2019
Gracias por su comentario.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Nov 2019
Response from serch on Nov 27, 2019
Gracias.

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
Stayed 3 nights in Oct 2019
Response from Atención al Huésped on Nov 5, 2019
Dear Sara; Thank you for your preference and for your review. We are glad to know that you enjoyed your stay with us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from X on Dec 3, 2019
GRACIAS.

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a good deal! The lady that tended to us during breakfast the first morning was amazing!
Stayed 2 nights in Sep 2019
Response from Guest Service on Oct 4, 2019
Dear Frances; It motivates us very much to know you had a great stay with us. We hope to serve you again in your next visit to Morelia.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Internet was down during our whole stay, we had to walk to find a cafe or somewhere we could have internet to request an uber.
Stayed 5 nights in Jul 2019
Response from Guest Service on Aug 8, 2019
Dear Guest; We regret the problems you had with the internet during your stay. We are working with our internet provider to fix this issues. Thank you for your preference

10/10 Excellent

Gustavo M.

Liked: Cleanliness
All the personal are professionals,they make you feel like you are at home
It was great good location, rooms so clean The price did not reflect the great service and the place
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Atención al Huésped on May 22, 2019
Estimado Huésped; Agradecemos mucho su preferencia y lo esperamos pronto!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like my room next to the mayor amd noisy street.
Stayed 1 night in Apr 2019
Response from Atención al Huésped on May 7, 2019
Dear Guest; We are sorry that your room location was not the best for you. Did you inform about this to our staff? It´s important that we address this situations while you are still there. Thank you for your preference.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can heard all sounds from inside of your room Coming from inside of the hotel
Stayed 4 nights in Mar 2019
Response from Guest Service on Apr 11, 2019
Dear Guest; Thank you for your preference and for your feedback that will help us improve our services. We are checking options for sound proofing the rooms or other ways to prevent the noise for disturbing you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Atención al Huésped on Apr 30, 2019
Estimado Huésped: Agradecemos su preferencia y esperamos poder servirle nuevamente. ¡Vuelva pronto!

6/10 Okay

xochitl

The room was kind of clean except for the walls that need to be clean or repaint.
Stayed 1 night in Jan 2019
Response from SERGIO on Jan 17, 2019
Gracias, por su comentario es de gran ayuda para nosotros.

6/10 Okay

Verified traveller

A bit dated and far from the city’s historic center
Stayed 1 night in Jan 2019
Response from sergio. on Jan 10, 2019
Gracias por su comentario.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Centrally located with parking. Room and bed were nice. Problems began at night. The walls were thin and could here everything from music, cell phone, to toilet flushing. Need to have a noice ordiness. Others okay for budget minded people
Stayed 1 night in Dec 2018
Response from Sergio on Dec 29, 2018
Gracias por sus comentarios, son de gran ayuda para poder mejorar el servicio que les ofrecemos.

8/10 Good

noel, Chicago , us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Close to heart of downtown and clean .
Stayed 2 nights in Nov 2018
Response from Guest Service on Dec 12, 2018
Dear Noel; Thank you very much for your preference. We are glad you enjoyed your stay with us and we hope to have the privilege to serve you once again.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from X on Nov 29, 2018
GRACIAS.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine; the metal stairs in front of my room blocked the wifi, so I took my computer to the lobby to work.
Stayed 3 nights in Nov 2018
Response from Servicio al Huésped on Nov 13, 2018
Dear Guest; Thank you for your preference and for being so understanding about the wifi signal. We will check it with our internet provider. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant experience. Friendly staff, cleaned rooms.
Stayed 7 nights in Oct 2018
Response from Guest Service on Oct 24, 2018
Dear Guest: Thank you very much for choosing Real San Juan as your lodging option in Morelia. We are glad you had a pleasant stay with us and it will be our honor to have you as our guest again. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Gerencia General on Dec 11, 2018
Estimado Huésped; Muchas gracias por su preferencia y por haberse tomado el tiempo de calificarnos. Esperamos haya disfrutado su estancia con nosotros y poder tener la oportunidad de servirle nuevamente. Saludos cordiales,

10/10 Excellent

Ed., California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personnel in this hotel make us feel like you're in family's relatives home. It's a small hotel the attention is personalized excellent for families. Rooms are very clean. Practically is close to everything in downtown Morelia. This is the third time staying in this hotel and definitely when planning to go Morelia, we going to come back again.
Stayed 3 nights in May 2018
Response from Quality Manager on Jun 8, 2018
Dear Ed; Nothing pleases us more than knowing that we have had the honor of serving you every time you visit Morelia we can´t wait until you are back! Thank you very much for your continuos preference and your valuable recommendation. See you back soon! Warm regards

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from x on Feb 7, 2018
Gracias por tomarse el tiempo de escribir su comentario, es muy importante para nosotros. Saludos cordiales.