Dear Joel,We regret that your stay was not what you expected. However, continental breakfast is advertised as our free breakfast option and continental breakfast is usually what we serve, toast, coffee or te and everything would be extra but our prices are cheap. In regards to AC, its very well explained in our services that we do not have it, so I suggest reading all of the services before booking so you do not create false expectations.

Dear Cheryl,Did you report the wifi signal in your room? Its very important that we have the opportunity to fix anything you need before you leave the hotel.Thank you very much for your preference and rating

Dear Isabel,Our descriptions specify that theres a parking lot nearby. Most of the hotels in Morelias centro do not have parking space in the buildings as most are colonial houses. We do our best to make agreements with private, nearby parking lots to provide you with the service and for you not to leave your car in the street. I suggest better reading each hotels descriptions to avoid low ratings as this is not helpful to our small businesses.

Dear Elizabeth,I am very sorry to hear about your disappointing experience. It is completely understandable that you were frustrated that you did not receive what you paid for and that you did not receive a satisfactory solution from the hotel staff. I passed this information to the general manager so he is aware of this situation and can work better with our staff to help them provide a better service.

Dear Jos,We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the noise disturbance from the nearby nightclubs and any rudeness encountered from our staff. We'll address these issues with our team to ensure better communication and service in the future.Regarding the condition of the hotel, we appreciate your feedback and understand your concerns. We'll assess the state of the property and take necessary steps to improve its appearance and functionality. Our aim is to provide a comfortable and pleasant environment for all our guests, and we're sorry we didn't meet your expectations on this occasion.Thank you for acknowledging the hard work of our cleaning staff. We'll be sure to pass on your compliments to them.We value your feedback and hope to have the opportunity to improve your experience should you choose to stay with us again in the future.

Estimado Jose,Lamentamos mucho que su experiencia no haya sido lo que esperaba. Su calificación de 2 nos da mucho por trabajar pero sin mayor información, no sabemos en qué debemos mejorar.

Estimada Fabiola,¡Gracias por su calificación de 5 de 5! Nos alegra saber que disfrutó de su estancia y que quedó completamente satisfecha con todos los aspectos del hotel. Siempre estamos aquí para brindarle una experiencia excepcional. ¡Esperamos verle de nuevo pronto!

Dear Kaylee,Thank you for sharing your experience and providing helpful information for future guests. It's great to hear that the hotel is conveniently located close to many attractions, restaurants, and stores in Morelia. However, it's important for guests to be aware that being in the center of the city might result in some noise from local bars, especially on weekends.Your insight will certainly assist others in making informed decisions when choosing accommodation in Morelia. If you have any other questions or need further assistance, feel free to ask. I'm here to help!

Dear Eden,Thank you for sharing your experience! It sounds like you had a wonderful stay with us. The cool and creative rooms, along with its cleanliness and convenient location near important places, certainly contribute to a memorable experience. It's great to hear that the staff were attentive and that you enjoyed the restaurant's delicious food.In regards to the breakfast included, we offer continental breakfast, which only consists of fruit, tea or coffee and fruit, but as you clearly stated, we offer delicious mexican options for a small price. Overall, it seems like you had a positive experience, and your recommendation is greatly appreciated. We hope to welcome you back again soon!

Estimado Marcos,Agradecemos su preferencia y calificación de 5 sobre 5 ya que nos motiva mucho verla y saber que ha disfrutado su estancia con nosotros. Esperamos poderle servir nuevamente en su próxima visita a Morelia

Muchas gracias por su preferencia y calificación Joshua,Nos hubiera ayudado mucho saber en qué aspectos debemos mejorar para convertir ese 3 a un 5.Cualquier información que nos quiera proporcionar será muy bien recibida.

Dear Maria,I'm sorry to hear that the hotel did not meet your expectations based on the pictures you saw during booking. It's important to tell you that these photos were taken by us, no professional photography or editing was done so I apologize for any discrepancies.Regarding the location, I understand that it may have been farther than expected, but you can always check the address in google maps before booking. Although theres a map also in hotels.comThank you for sharing your experience

No si quiera se hospedó con nosotros y claro que no pidió cambio de habitación esas son mentiras

Dear Humberto,It's wonderful to hear that you had hot water during your stay, and that our hotel is conveniently close for a walk to the cathedral. We strive to provide our guests with a comfortable and convenient experience, and your feedback is appreciated.If you have any further comments or if there's anything else you'd like to share about your stay, please feel free to do so. We hope you had a pleasant visit to the cathedral and enjoyed your time in the area. Thank you for choosing our hotel!

Dear Gonzalo,We genuinely appreciate your candid feedback about your recent stay with us. We deeply regret that your final night did not meet your expectations due to external noise and difficulties with accessing water. Your experience does not align with the high standards of comfort and service we strive to provide to our guests.We apologize for the inconvenience with water, we will look into this inconvenience and also about the wine for VIP members.

Dear Alejandra,Thank you for your feedback regarding our hotel's location and spacious rooms, and we're glad to know that they were suitable for families. However, we apologize for the disappointment you experienced with our "Continental Breakfast" offerings.We appreciate your feedback and understand your expectations based on the continental breakfast concept in the USA. Our prices are low cost and we would need to increase them in order to provide more options, which is why we offer what in Mexicos consider continental breakfast, which is what you described.Thank you for your preference and feedback

Buenas tardes quien es usted en qué habitación se hospedó y en qué fechas son muy rudos y sin sustento sus comentarios

Dear Zenaida,Thank you very much for your preference, rating and comments that will help us improve our services.

Muchas gracias por su puntuación Hilario,Nos complace ver que disfrutó su estancia con nosotros y esperamos poderle servir nuevamente.

Dear Luis,We are very sorry that the sheets were stained. Did you report this at the front desk? Its important that we get a chance to solve problems while youre still at the hotel.

Gracias Jesús por su preferencia y por su puntuación que nos motiva a seguir trabajando para ser mejores cada día.¡Lo esperamos pronto!

Dear Lynn,We are very pleased to know that you enjoyed your stay with us and that our staff were helpful & friendly. Thank you very much for your preference and rating.Hopefully we will have the honor of serving you again.

Dear Ronald,Thank you very much for your preference, rating and valuable comments that motivate us to continue giving the best service possible. Come back soon!

Dear Sergio,Thank you very much for your preference, rating and comments. We are very pleased to know that you enjoyed your stay with us.

Dear Lauren,We are very sorry that your stay was not what you expected. They should have given you the bottle of wine, did you ask for it? Its not an excuse but October is one of our busiest months and not all the staff is familiarized with the VIP program. In regards to the towels, we have eco friendly practices so we only change towels after each clients stay, unless the guest tells us to do otherwise. The same as toilet paper, if you need more just ask for it.

Estimada Reyna,Efectivamente este hotel no cuenta con elevador. Le sugerimos revisar siempre la descripción de los hoteles para saber de antemano con qué servicios cuentan. Con respecto a la luz de las escaleras, pudo haber avisado en recepción que no estaban encendidas.

Dear Alfonso, Nothing motivates us more than knowing that you enjoyed your stay with us and that we will definitely have the privilege of serving you again. Thank you for your preference.

Dear Jose, Thank you for your preference and rating. We are very pleased to know that you enjoyed your stay with us.

Pareció Que disfrutó su estancia de las 8 noches , no tuvimos quejas durante la misma , sólo la primera noche ruido externo al hotel , que lastima

Dear Elizabeth, Thank you for your preference and for your review. We are glad to know that you enjoyed your stay with us.

Dear Sabah, For us it is a privilege to know that you are a preferred guest and that you enjoy your stay with us every time you come to Morelia. We hope you come back soon!

Dear Ed, We are very pleased to read your review and to know that you loved your suite. We thank you for your preference and we hope to serve you again.

Estimada Nicole, Lamentamos ver su calificación tan baja sin saber qué fue lo que le pareció malo durante su estancia con nosotros. Mucho nos hubiera ayudado un poco más de información, para poder saber las áreas de oportunidad que tenemos en el hotel.

Estimada Sandra, Agradecemos mucho su preferencia y valoración. Nos complace ver que disfrutó su estancia con nosotros. ¡Vuelva pronto!

Estimado Jorge, Nos complace saber que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración.

Estimada Andrea, Muchas gracias por habernos elegido como su opción de hospedaje en Morelia. Agradecemos mucho su valoración.

Dear Cynthia, We are very sorry for the inconveniences you had during your stay. Continental breakfast is the option you had included in your room, if you ate anything else besides fruit, coffee or juice we did have to charge for the extras. Please make sure you always know what type of breakfast is included so you do not think the hotel is not honoring whats offered.

Dear guest, We are very sorry about the hot water incident. There was a huge problem at the hotel and could not be solved quickly.

Dear Gregory, Thank you for your preference and for your rating. It would´ve helped us a lot to know a little bit more of what we can improve

Dear guest; We are very glad that the hotel´s location was convenient to you and based on your rating we may say that you enjoyed your stay with us. Thank you for your preference

Dear Carlos, On behalf of Hotel & Suites Galeria and its staff we would like to thank you for choosing us as your lodging option in Morelia. We are very pleased to know that you enjoyed your stay with us and we thank you for your rating and your comments that will definitely help us improve our services.

Dear Guest, We are very sorry for the inconveniences you had in regards to the smell in your room. However it is not helpful for us because you left your comment anonymously and we can not check your room number.

Dear guest; We are very pleased to read that you enjoyed your stay with us and we hope we can service you again sometime soon.

Estimado Huésped, Agradecemos mucho su preferencia y valoración.

Dear Guest; Thank you for your preference. We will pass your comments about the stairs and the towels.

Estimado Huésped: Lamentamos que en medio de la pandemia su estancia no haya sido lo que esperaba. Desafortunadamente dejar una mala calificación; sin dejar comentarios de la razón de la misma, no nos ayuda en nada.

Estimado Huésped; Agradecemos mucho su preferencia y valoración.

Estimada Elisabeth; Nos complace saber que disfrutó su estancia con nosotros. Esperamos poder servirle nuevamente.