Front of property - evening/night

Reviews of Embassy Suites by Hilton Montreal Airport

3.5 out of 5
Embassy Suites by Hilton Montreal Airport
6300 Route Transcanadienne, Pointe Claire, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 920 reviews" "
Rating 8 - Good. 243 out of 920 reviews" "
Rating 6 - Okay. 46 out of 920 reviews" "
Rating 4 - Poor. 33 out of 920 reviews" "
Rating 2 - Terrible. 20 out of 920 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gilles

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
What a nice breakfast omelette, or eggs on demand
Stayed 1 night in Mar 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would say is that the staff who were cleaning outside my room at 7 am were speaking excessively loudly and it woke me up long before I needed to be awake. I was really disappointed by this. Everything else was super fine!
Stayed 2 nights in Mar 2024

10/10 Excellent

Morven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Natalia on Mar 17, 2024
Thank you, Morven! We're thrilled to hear that you had a perfect experience with us. We appreciate your 5 out of 5 rating and look forward to welcoming you back soon.

10/10 Excellent

Gabrielle

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcoming staff at check-in! We came with two large dogs and the employee at the front desk was eager to meet them, and gave us two doggy treat bags, one for each of them. Pet welcoming, is my favourite kind of pet friendly hotel! Would definitely recommend :)
Stayed 1 night in Mar 2024
Response from Natalia on Mar 14, 2024
Dear Gabrielle,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your furry friends felt warmly welcomed. Our team loves making all our guests, two and four-legged alike, feel at home. Your recommendation is the highest compliment we could receive. Looking forward to your next visit!

10/10 Excellent

Dayna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, spacious room and an excellent buffet breakfast with made-to-order omelets! Would stay here again!
Stayed 1 night in Mar 2024
Response from Natalia on Mar 14, 2024
Dear Dayna,It's fantastic to hear that you enjoyed our newly renovated rooms and the breakfast offerings! Your praise for our made-to-order omelets has made our day. We're delighted you're considering us for your future stays, and we can't wait to welcome you back.

10/10 Excellent

Jaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natalia on Feb 17, 2024
Dear Jaret,Thank you for the perfect score! It's a pleasure to know that we met your expectations. We hope to host you again soon for another great experience.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms look like they have recently been renovated. Very nicely finished.
Stayed 1 night in Feb 2024
Response from Natalia on Feb 17, 2024
Dear John,Thank you for the perfect score! We are so glad you had a memorable stay with us. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you. Looking forward to your next visit!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our shuttle driver went above and beyond, he even made a quick stop at Starbucks for my daughter to get a quick drink in our way to the train station after her Uber order cancelled on us for tech issues. Excellent service with a smile. Will happily be booking here on all future trips! Service overall was just excellent!
Response from Natalia on Feb 4, 2024
Thank you so much, Jennifer, for your great feedback! We're thrilled to hear about your positive experience with our shuttle service and the extra mile our driver went for your daughter. It's heartwarming to know that we will be your choice for future trips. Looking forward to welcoming you back again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Natalia on Jan 20, 2024
Dear Stephen, Thank you for choosing our hotel and for the fantastic 5-star review! We're so glad to hear you enjoyed your stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natalia on Dec 30, 2023
Dear Catherine,Thank you so much for your 5-star review on Expedia! We're thrilled to know that you had a great experience with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon.Warm regards,

10/10 Excellent

ALEX

Stayed 1 night in Dec 2023
Response from Natalia on Dec 30, 2023
Dear Alex,We're absolutely delighted to receive your 10 out of 10 rating! It's wonderful to know that we met your expectations in every way. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best wishes,

8/10 Good

Alexander, whitby

Stayed 4 nights in Dec 2023
Response from Natalia on Dec 30, 2023
Dear Alexander,Thank you for taking the time to leave us a review on Expedia. We're glad to see that you had a positive experience with us. If there's anything specific we can improve on, please let us know. We hope to have the opportunity to serve you again and aim for that 5-star experience!Best regards,

10/10 Excellent

Lesley

Stayed 1 night in Dec 2023
Response from Natalia on Feb 2, 2024
Thank you so much, Lesley, for your perfect rating! We're thrilled to hear you had a wonderful experience. Your satisfaction is our top priority, and we're delighted we could exceed your expectations. We hope to welcome you back soon!

8/10 Good

Ruby

Stayed 2 nights in Dec 2023
Response from Natalia on Jan 14, 2024
Dear Ruby,Thank you for taking the time to rate us with 4 out of 5 stars. We are thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated and helps us to further improve our services. We hope to welcome you back soon for another stay that we aim to make a 5-star experience!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Natalia on Dec 22, 2023
Dear Paula,We're genuinely thrilled to see your 5-star rating! It means the world to us to know that your stay was everything you hoped for. Your happiness and comfort are what we strive for every day, and it's incredibly rewarding to hear we've made a lasting impression. We eagerly look forward to your next visit and promise to make it just as special!

2/10 Terrible

Iris

Stayed 2 nights in Dec 2023
Response from Natalia on Dec 18, 2023
Dear Iris,Thank you for taking the time to leave a review. We're truly sorry to hear that your experience did not meet your expectations. We value your feedback and would appreciate the opportunity to understand more about your stay and how we can make things right. Please feel free to reach out to us directly with further details. Your satisfaction is our top priority, and we are committed to ensuring a better experience for you in the future.

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Natalia on Dec 12, 2023
Dear Antonio,Thank you for taking the time to leave a review. We noticed your stay was rated 3 out of 5, and we would love to hear more about your experience so we can improve. Please feel free to reach out to us with any specific feedback or concerns. We hope to have the opportunity to provide you with a better experience on your next visit.

10/10 Excellent

Zeeshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a good deal on a really spacious and clean room. The free made-to-order breakfast was amazing! I would definitely come back
Stayed 2 nights in Dec 2023
Response from Natalia on Dec 11, 2023
Thank you, Zeeshan, for your 5-star review! We're thrilled you enjoyed the spaciousness and cleanliness of your room, along with our complimentary made-to-order breakfast. We look forward to welcoming you back on your next visit!

10/10 Excellent

Josefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Natalia on Dec 9, 2023
Dear Josefa,Thank you so much for your perfect rating! We're thrilled to hear that your experience with us was a 10 out of 10. Your satisfaction is our top priority, and we're glad we could meet your expectations. Looking forward to serving you again soon!

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Natalia on Feb 2, 2024
Thank you, Julie, for taking the time to leave us a rating. We're glad you had a positive stay and we're eager to hear how we might make your next visit a 5-star experience. We appreciate your feedback and look forward to your return.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there is no carpets
Stayed 1 night in Nov 2023
Response from Natalia on Nov 14, 2023
Thank you, Gordon, for your great review! We're thrilled to hear you appreciated our carpet-free environment. Looking forward to welcoming you back soon!

8/10 Good

CHAD

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful suite.
Stayed 1 night in Oct 2023
Response from Natalia on Nov 4, 2023
Dear Chad,We genuinely appreciate your feedback. It's wonderful to hear that you found our staff friendly and enjoyed your beautiful suite. We're looking forward to your next visit!

10/10 Excellent

Jodi, Tunkhannock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle, as promised, was easy to use and the complimentary breakfast was delightful.
Stayed 1 night in Oct 2023
Response from Natalia on Nov 3, 2023
Dear Jodi,We're genuinely delighted to hear that you found our airport shuttle easy to use and our complimentary breakfast delightful. Your positive feedback means a lot to us. We look forward to serving you again in the future.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and easy. Room was beautiful!! Had a corner suite with king bed. Room is very up to date. Shower so nice! New, tons of hot water. Had drinks at the bar. Girl working the bar was so incredibly nice and helpful. Breakfast was very nice. Enough choices. Would recommend this place hands down. Only one comment. Most who stays get 2 free drinks at bar. Lots of people took advantage of this. Only 2 or 3 people tipped her. We felt bad for her. She ran her butt off keeping people happy.
Stayed 1 night in Oct 2023
Response from Natalia on Oct 24, 2023
Dear Ruth,Your review has made our day! We're thrilled you had a positive experience with our rooms, and our staff! We are taking note of your feedback about the bar service.We can't wait to welcome you back soon!

10/10 Excellent

ANDREI

Stayed 1 night in Oct 2023
Response from Natalia on Nov 11, 2023
Dear Andrei,Thank you for your perfect rating! We're thrilled to hear you had a great experience with us. Looking forward to serving you again soon.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Well maintained clean and comfortable
Stayed 2 nights in Oct 2023
Response from Natalia on Oct 21, 2023
Dear Herman,Thank you for your perfect score and kind words! We're thrilled to hear you had a great stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Frances, Bandera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shuttle to/from Montreal airport (YUL). Nice rooms. Excellent breakfast and lunch options. Helpful staff.
Stayed 1 night in Sep 2023
Response from Natalia on Oct 20, 2023
Dear Frances,Thank you for your 5-star review! We're thrilled to hear that you enjoyed our shuttle service, rooms, dining options, and our staff! Your positive feedback is greatly appreciated.

6/10 Okay

Zubeiru

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean
Stayed 2 nights in Sep 2023
Response from Natalia on Oct 16, 2023
Dear Zubeiru,Thank you for your feedback on the cleanliness of our hotel. We appreciate your input and are committed to maintaining high standards. If you have any specific suggestions or comments to help us improve, please feel free to share! We hope to welcome you back in the future for an even better experience.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Natalia on Oct 13, 2023
Thank you, Chris! We appreciate your 5-star rating and hope to welcome you back soon.

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great.
Stayed 1 night in Oct 2023
Response from Natalia on Oct 13, 2023
Thank you, Amelia! We're thrilled to hear that you had a perfect experience with us. We appreciate your 10 out of 10 rating and look forward to welcoming you back soon.

8/10 Good

Vicki

Stayed 2 nights in Sep 2023
Response from Natalia on Oct 29, 2023
Dear Vicki,Thank you for your review! We're glad to see you had a positive experience. If there's anything we can do to make your next stay even better, please let us know.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Natalia on Oct 28, 2023
Thank you, Nicole! We're thrilled to hear you had a 5-star experience at Embassy Suites by Hilton Montreal Airport. We hope to welcome you back soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for an overnight stay in transit from Europe on our way home. Our luggage was lost by the airlines. The staff helped us find the only open pharmacy in the area on a Sunday night which was so helpful to us. They offered us items to substitute those that we did not have in order to make our stay convenient.
Stayed 1 night in Oct 2023
Response from Natalia on Oct 9, 2023
Thank you for sharing your positive experience, Richard! We are happy to hear that our staff went above and beyond to assist you during your transit. We hope you had a comfortable stay despite the luggage mishap. Safe travels!

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious suites. Great selection at Breakfast. Friendly Staff.
Response from Natalia on Oct 13, 2023
Thank you, Kevin! We're delighted to hear that you enjoyed your stay with us. Your feedback means a lot to us, and we hope to welcome you back soon!

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great amenities, clean and modern rooms without any icky carpet. In room amenities are great. The lobby is classy, polished and even had a beautiful weather feature.
Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Dear Ali,Thank you for your outstanding review! We're thrilled to hear you enjoyed our excellent hotel with its modern, clean rooms and fantastic amenities. We're proud of our classy lobby and the beautiful weather feature, and we hope to welcome you back soon for another great experience.

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour drinks and munchies was great!
Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Thank you, Joy! We're thrilled to hear that you enjoyed our happy hour drinks and munchies. We hope to welcome you back soon for another great experience!

10/10 Excellent

Nikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very happy with Embassy Suites. Extremely clean, lovely property, huge rooms. Excellent service and lovely staff. Highly recommend.
Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Dear Nikki,We're thrilled to hear that you had an excellent experience at Embassy Suites! Your 5-star review is greatly appreciated. We're delighted you enjoyed our clean, spacious rooms and received exceptional service from our lovely staff! Thank you for the recommendation, and we hope to welcome you back soon!

10/10 Excellent

MUHAMMAD, SUWANEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff
Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Thank you, Muhammad! We're delighted to hear you had an excellent experience with our staff. Your 5-star rating means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Abdelmagid

Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Thank you, Abdelmagid! We're delighted to hear you had a 5-star experience. We appreciate your positive feedback.

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room spacious bar and kitchen superb!
Stayed 1 night in Sep 2023
Response from Natalia on Sep 8, 2023
Dear Greg,Thank you for your fantastic 5-star review! We're delighted to hear that you had a superb experience with us, from our super clean rooms to our spacious bar and kitchen. Your positive feedback means a lot to us. We can't wait to welcome you back for another great stay!

10/10 Excellent

AHILAN

Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Thank you, Ahilan! We're delighted you had a 5-star experience. We appreciate your feedback and look forward to welcoming you again soon.

8/10 Good

Ottawa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Natalia on Sep 8, 2023
Dear Ottawa,Thank you for your 4-star review! We're delighted to hear you had a positive experience. If you have any specific feedback or suggestions to make your next stay even better, please feel free to share.

10/10 Excellent

karamjit

Liked: Cleanliness, staff & service, property conditions & facilities
CLEANING & FOOD .
Stayed 2 nights in Sep 2023
Response from Natalia on Sep 8, 2023
Dear Karamjit,Thank you for your fantastic 5-star review! We're delighted to know that you found our cleaning and food top-notch. Your positive feedback means a lot to us, and we look forward to welcoming you back soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Natalia on Sep 5, 2023
Dear Mark,Thank you so much for your perfect rating! We're thrilled to know you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

bibi

Liked: Cleanliness, property conditions & facilities
The maid at the property was terrible. We requested towels and we never received any.
Stayed 3 nights in Sep 2023
Response from Natalia on Sep 5, 2023
Dear bibi,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we're truly sorry for the lapse in service with the towels. Rest assured; we'll address this issue to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
We have a great stay.Staff are very accommodating & friendly.The place is very cozy and clean.
Stayed 1 night in Sep 2023
Response from Natalia on Sep 5, 2023
Thank you so much, Clarissa! We're thrilled to hear you had a wonderful stay with us. It's fantastic to know that our staff made your experience even more enjoyable with their accommodating and friendly service. We're glad you found our place cozy and clean. We hope to welcome you back soon for another 10/10 experience!

2/10 Terrible

haitao

Stayed 1 night in Sep 2023
Response from Natalia on Oct 13, 2023
Dear Haitao,We appreciate your feedback. Please feel free to share more details about your experience with us so we can better address your concerns.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 5 nights in Aug 2023
Response from Natalia on Sep 3, 2023
Dear Irina,Thank you for your positive feedback! We're delighted to hear that you had a good experience with us.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast
Stayed 1 night in Sep 2023
Response from Natalia on Sep 2, 2023
Dear Samuel,Thank you for your delightful review! We're thrilled to hear that you enjoyed our breakfast. Your satisfaction is our top priority, and we look forward to serving you again.

8/10 Good

Janetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff, buffet breakfast cleanliness, roomy. Highway noise outside but you block it off with time.
Stayed 4 nights in Aug 2023
Response from Natalia on Sep 2, 2023
Dear Janetta,Thank you for your positive feedback! We're pleased to hear that you appreciated our staff, breakfast, and the cleanliness of the rooms. We apologize for any inconvenience caused by the highway noise but are glad to know it didn't significantly impact your stay. We look forward to welcoming you back.