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Reviews of Hotel Star Montreal

2 out of 5
Hotel Star Montreal
910 Maisonneuve Blvd East, Montreal, QC

Reviews

6.8
Rating 10 - Excellent. 149 out of 625 reviews" "
Rating 8 - Good. 185 out of 625 reviews" "
Rating 6 - Okay. 138 out of 625 reviews" "
Rating 4 - Poor. 83 out of 625 reviews" "
Rating 2 - Terrible. 70 out of 625 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I will not go there again.
Smallest hotel room ever seen in my life. The sheets were clean and bathroom looked ok, but bathroom had not been cleaned properly. Everything looked like it was falling apart, mattress was busted, very poor noise insulation (could hear full conversation from the girls in a room down the hall)...dissapointing
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 19, 2020
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future ! Please understand you had booked a small room with a semi-double bed (cheapest price, but we had provided you with a standard double bed instead). We do have bigger rooms available at higher price (with queen size beds). Thank you for your understanding.

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 20, 2020
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future ! Bonjour, Merci d'avoir réservé avec nous. Nous sommes désolés que vous soyez mécontent. Nous allons travailler dur pour résoudre les problèmes que vous avez rencontrés. Merci de nous en informer. Nous espérons vous revoir à l'avenir!

10/10 Excellent

Jess

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 12, 2020
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Ramandeep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Desk on Jan 30, 2020
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not enter as there were fights and police outside. Did not appear to be a one time thing. Not a safe or comfortable place to stay whatsoever.
Stayed 1 night in Nov 2019
Response from Front Desk on Nov 20, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy, but please understand there is a police station nearby, thus you will see police cars parked near the hotel 24 hours a day, which actually make our hotel very safe. Thanks for your understanding. We hope to see you again in future !

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Front Desk on Oct 26, 2019
Hello, Thank you for your feedback. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great we stay again next time I’m in Canada
Hello it’s was very nice !! The service was great and customer service was great also
Stayed 5 nights in Oct 2019
Response from Front Desk on Oct 24, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I got harassed by an employee.
Left early. One employee was insane and knocked on my door to yell at me. Save yourself and go elsewhere. Not worth paying less.
Stayed 2 nights in Oct 2019
Response from Front Desk on Nov 21, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

8/10 Good

RJohnson, Australia

Travelled with partner
Liked: Staff & service
This place was actually fine, better than I had anticipated. The guy running the place was really nice and helpful. It seems as though he is all the staff, he cleans the rooms and checks people in, he also lives there. The rooms weren’t the cleanest but they were fine. Overall everything was perfectly fine and reasonable
Stayed 1 night in Sep 2019
Response from Front Desk on Sep 7, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Good Value, Great Location for the Gay Village
Good value for price point. Close (walking distance) to St. Catherine Street and LGBT-friendly businesses. Bed was comfy for two people. Bathroom was a bit on the small end, but functional (even with the weird toilet handles). Parked in a metered spot across street, which was pretty easy, meters were free after 2100/9 pm (granted this was a Monday night in late August). Check-in was listed at 1800/6 pm but I got in later. I would've appreciated an extra towel or two but not the end of the world. Some reviews on other sites made Hotel Star Montreal seem terrible, but the price was good and it met expectations. Many reviews talked about thin walls, but that was not a problem (again it was a Monday night). It's not fancy by any means, and if you're looking for a hotel with a gym/pool/bar/parking structure etc., then you might search elsewhere. If you're looking for a well-priced place that meets basic needs, then this is a good option.
Stayed 1 night in Aug 2019
Response from Front Desk on Aug 28, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019
Response from Front Desk on Aug 10, 2019
Hello, Thank you for your feedback. We look forward to welcoming you back again soon.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front Desk on Aug 5, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay if you're looking for affordable accommodation in a great location. The A/C works well, there is cable television (although it's SD) and a fridge in the room that will freeze beverages if you set it cold enough. This is NOT the Ritz! Don't expect to live like a monarch here, but the staff are very friendly, and the rooms are a good size. Suggestions to the property include replacing all the electrical outlets as they are loose, and perhaps painting the handrails black as to not show the dirt of people touching them all the time. I can "fix up" these problems, contact me if you like.
Stayed 7 nights in Jul 2019
Response from Front Desk on Aug 2, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Front Desk on Jul 23, 2019
Hello, Thank you for your good feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash cans all over the place overflowing, in the lobby old microwaves and inadequate customer service. There is rarely an employee around the place, it seems like this place is run by one person. And when the employee do arrive they are very reluctant to help you if you get confused in any way. Also, don't ask for early check-in unless you are "a month early", as I discovered through a phone call with the "hotel" owner where he ranted for 20 seconds straight and then closed the phone. You get what you get considering the price-point. Not very spacious as the photos show also. Overall, don't book this place unless you have absolutely nowhere else to go, there are much better options.
Stayed 2 nights in Jun 2019
Response from Front Desk on Jun 22, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Front Desk on Jul 9, 2019
Hello, Thank you for your feedback. We look forward to welcoming you back again soon.

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ran down motel. This place should not be classified as a hotel
Stayed 1 night in Jun 2019
Response from Front Desk on Jun 13, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Front Desk on Jun 11, 2019
Hello, Thank you for your good feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019
Response from Front Desk on Jun 14, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Front Desk on Jun 14, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

2/10 Terrible

Emma, Ottawa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not as pictured! It looked like your standard old building in Montreal when we arrived. When we were checking in, we were having a decent chat with the person at the front desk since we are both from the same part of town in Ottawa, he jokingly said he would give us a clean room. Thought nothing of it at the time as the lobby seemed clean, but dated in terms of decor. If what we got was a clean room, I can't even imagine what the dirty room would have looked like. I'm not even sure where to begin. The balcony felt like it was going to fall of the side of the building if a strong breeze came by. The mini fridge was not plugged in and when opened smelt like rotting fish; we had to air out the room. The walls and baseboards were filthy, from what looks like years of dust and grim. The shower was so moldy and full of soap scum you felt like you needed to take another shower right after. I would have taken photos but we didn't want any reminders of how filthy the place was. I would not recommend this hotel to anyone.
Stayed 1 night in May 2019
Response from Front Desk on May 27, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

2/10 Terrible

E, Ottawa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is not as pictured! It looked like your standard old building in Montreal when we arrived. When we were checking in, we were having a decent chat with the person at the front desk since we are both from the same part of town in Ottawa, he jokingly said he would give us a clean room. Thought nothing of it at the time as the lobby seemed clean, but dated in terms of decor. If what we got was a clean room, I can't even imagine what the dirty room would have looked like. I'm not even sure where to begin. The balcony felt like it was going to fall of the side of the building if a strong breeze came by. The mini fridge was not plugged in and when opened smelt like rotting fish; we had to air out the room. The walls and baseboards were filthy, from what looks like years of dust and grim. The shower was so moldy and full of soap scum you felt like you needed to take another shower right after. I would have taken photos but we didn't want any reminders of how filthy the place was. I would not recommend this hotel to anyone.
Stayed 1 night in May 2019
Response from Front Desk on May 27, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very very poor customer service...I rate them as zero/10
Stayed 1 night in Apr 2019
Response from Front Desk on May 1, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very welcoming the man who owns the hotel went above and beyond upgraded our room to a bigger room free of charge because we had a lot of luggage with us. He also walked us to the bus stop helping us with our luggage at 2am overall a very pleasant stay.
Stayed 1 night in Apr 2019
Response from Front Desk on Apr 13, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel, the locarion, price, the employees are very friendly and respectful. Great place
Stayed 1 night in Mar 2019
Response from Front Desk on Apr 1, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Front Desk on Apr 1, 2019
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Front Desk on Feb 1, 2019
Hello, Thank you for staying with us. We look forward to welcoming you back again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Front Desk on Jan 1, 2019
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Front Desk on Dec 29, 2018
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Front Desk on Dec 26, 2018
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

4/10 Poor

Tyler

Liked: Cleanliness
Disliked: Staff & service, amenities
Owner wasnt very friendly I found overall, assistant was better.
Stayed 1 night in Dec 2018
Response from Front Desk on Dec 17, 2018
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

2/10 Terrible

Coata

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a real garbage, dirty and horrible. I planned to stay two nights because at 2mn walk to a conference but I end up leave this dirty place right at arrival. Avoid it EVEN IF IT’S FREE
Stayed 2 nights in Dec 2018
Response from Front Desk on Dec 12, 2018
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very discreet and good services , the place is clean
Stayed 1 night in Nov 2018
Response from Front Desk on Dec 2, 2018
Hello, Thank you for your great feedback and rated our hotel service as "5/5". We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Mujeeb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Front Desk on Dec 2, 2018
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

6/10 Okay

Kirt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pass
Front desk man was very nice. Odd check-in only after 6pm (despite the confirmation saying 2pm). Common areas and bathroom are ... well NOT clean. Not at all what is expected with this rating. Street side loud. Curtains have cuts/holes. Bed comfy.
Stayed 1 night in Oct 2018
Response from Front Desk on Oct 15, 2018
Hello Kirt, Thank you for booking with us. We’ll fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No working tv set and intermittent wifi. The staff was however great!
Stayed 7 nights in Oct 2018
Response from Front Desk on Oct 15, 2018
Hello, Thank you for booking with us. We’ll fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

4/10 Poor

Ron, Toronto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel has the wrong name. Hotel Stay instead of Hotel Star. Room are up a dangerous stairs and have ancient key locks. The beds are old and there is no housekeeping service. Three days we were there no one came to change the towels or provide toiletries. A very disappoint experience. The neighborhood is nasty with hobos, beggars, and urine stench. A very disappointing experience. I cannot recommend this dump to anyone.
Stayed 3 nights in Sep 2018
Response from Front Desk on Sep 17, 2018
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2018
Response from Front Desk on Sep 17, 2018
Hello, Thank you for booking with us. We hope to see you again in future !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Front Desk on Sep 16, 2018
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Wes, Orlando, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible check in, no breakfast whatsoever, moldy shower curtain, uncomfortable bed, stains on walls and curtains. Was showed the twin size bed that I had originally booked and it was the worst room I’ve ever seen in any of my travels. The room was the size of the bed with no walking room, a bathroom you could barely fit in, and a metal box on the wall being held up by the bed. Owner sleeps in the downstairs area and peaks through the back door when he sees you come in. Overall the worst experience I’ve ever had when staying at any hotel.
Stayed 3 nights in Aug 2018
Response from Front Desk on Aug 24, 2018
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Front Desk on Aug 21, 2018
Hello, Thank you for your great feedback and rated our hotel service as "5/5". We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Sparky, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When I booked it online and said I could not get a refund when we got to the hotel I would have never stayed there
Stayed 1 night in Aug 2018
Response from Front Desk on Aug 10, 2018
Hello, Thank you for booking with us. Please understand you had made a non-refundable reservation. We also do not have access to your credit card information because you had booked from an online agency. We’re sorry you were unhappy. We hope to see you again in future !

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bed was very comfortable. Location not so much, it was on a busy street. lots of noise from neighbor buildings. I couldn't control the AC. room was so cold. Bathtub faucet wasn't functioning properly. It was a bug flying in the room. However the reception guy was very nice and friendly. I feel like I paid too much money for poor conditioned hotel. I could have got a 3 star hotel with the price I paid. It better hotels for $120
Stayed 1 night in Jul 2018
Response from Front Desk on Jul 30, 2018
Hello, Thank you for your feedback. We’ll fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor hygienic condition in the bathroom
Rude staff, poor hygenic condition, wouldn’t recommend this hotel at all
Stayed 4 nights in Jul 2018
Response from Front Desk on Jul 30, 2018
Hello, Thank you for your feedback. Sorry for what had happened. The room had a plumbing issue a few days ago, thus there was a hole left in the ceiling and there were possibly some dirt/dust left in the room. We’ll fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

6/10 Okay

Verified traveller

Liked: Staff & service
The staff were awesome! I enjoyed my stay! No, it wasn't the poshest hotel in the area, but it was an excellent location and the proprietor was the friendliest, most helpful human being on the planet! If you want the Ritz stay there. If you want a warm, friendly environment close to downtown/the village in Montreal, stay here.
Stayed 3 nights in Jul 2018
Response from Front Desk on Jul 18, 2018
Hello, Thank you for your great feedback. We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was unclean. One person only is only responsible for whole the work in the hotel from cleaning to every detail. Also, the internet was super slow! It is the most ever terrible hotel I have ever visited!
Stayed 2 nights in Jul 2018
Response from Front Desk on Jul 13, 2018
Hello, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. We hope to see you again in future !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the downtown activities and restaurants
Stayed 1 night in Jul 2018
Response from Front Desk on Jul 8, 2018
Hello, Thank you for your great feedback and rated our hotel service as "5/5". We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

4/10 Poor

anonymous, Canada

Disliked: Property conditions & facilities, room comfort
Very Disappointed
Was supposedly given an upgraded room at no additional charge. The room was bigger, but the TV and Air Conditioning didn't work and Montreal was experiencing a heat wave. I could not connect to the Wifi in this room for some reason. The stairs up to this room are steep and narrow. I had a heavy suitcase so I was told I could leave it in the "employees only" front desk office. Finally, at the end of the day, I was told I would be moved to the room I had originally booked, but it was not the room shown by my Expedia booking. The room was very small and cramped. The TV didn't work and the cable box was hanging from the ceiling by it's cables connected to the TV, but at least the air conditioning worked.There was no waste basket in the room. There is no room cleaning service, so had to ask for fresh towels and more toilet paper. My first night at the Hotel, there was someone sleeping on the couch in the lobby. They were still there at 6:30 am when I went out to get a coffee. The neighborhood is well located, but there are a lot of homeless people and drug addicts on the streets around the hotel. I witnessed several fights on the street and had many unscrupulous people come up to me either begging for food or money or just to bother me. When I checked out, I discovered my $35 mouse pad that was in the large front pocket of my suitcase was missing. Thank goodness nothing else was. I would not recommend this hotel.
Stayed 4 nights in Jun 2018
Response from Front Desk on Jul 15, 2018
Dear Jammie, Thank you for booking with us. We’re sorry you were unhappy - we’ll work hard to fix the issues you experienced. Thanks for letting us know. Our record shows that you had originally made a reservation for 4 nights. On July 3, you had asked us to renew your stay for another 4 nights. The fact that you were willing to choose our hotel (instead of many other hotels) again after 4 days stay shows that you were happy with our hotel service. Thank you for being a loyal customer and we hope to see you again in future !

10/10 Excellent

Joseph, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best customer experience I had in my time booking rooms at hotels. To be quite frank, I thought it would be the usual routine.Get the room keys and all, but nope! The employee provided a very warm welcome!
Stayed 1 night in Jun 2018
Response from Front Desk on Jun 25, 2018
Dear Joseph, Thank you for your great feedback and rated our hotel service as "5/5". We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Dino, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well located
I always stay here whenever I visit Montreal. The staff is very welcoming, the rooms are clean and the hotel is perfectly located close to all the action. Highly recommended!
Stayed 1 night in Jun 2018
Response from Front Desk on Jul 20, 2018
Dear Dino, Thank you for your great feedback and rated our hotel service as "5/5". We are delighted to read that you had an enjoyable stay with us. We look forward to welcoming you back again soon.