Ratings based on 665 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

New, clean, good location

Posted 27-Aug-2014
Very polite staff, clean room. I liked the complimentary Nespresso coffee
5 out of 5
Recommended
for Everyone
by A verified traveller from New Work

Incredibly friendly, clean and well located hotel

Posted 25-Aug-2014
Pros: Really, everything, friendly staff and beautifully designed rooms
Location: Great downtown location
Wow!! I, and my three family members, never expected this level of friendliness and gracious service. Really wonderful staff and incredibly beautiful room design- and everything is new. Very enjoyable experience. Will highly recommend to anyone. Very very happy with our choice and experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, Qc

Modern hotel located in the heart o montreal

Posted 24-Aug-2014
Pros: We loved the hot tub, pool and sauna on 12th floor as well as the size of the room.
Cons: Nespresso coffee machine was not working properly in our room , the one at pool was fine.
Location: excellent location near downtown shopping and some great restaurants
We celebrated our wedding anniversary and selected the Crystal hotel due to its location and also its amenities. Beautiful hot tub on the 12th floor roof overlooking montreal , with nice sauna and saltwater pool. The room was spacious with nice rain shower and comfortable king bed. We were walking distance to shopping and restaurant which was convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller

Downtown Montreal is Wonderful

Posted 23-Aug-2014
Pros: The location was superb. A block away from the downtown restaurant scene. 20 min8ute walk to old Montreal and 10 min to Museum districtt
Cons: Breakfast. The restaurant is a joke. Way overpriced and poor service. Slow and errors everyday with the service or the bill.
Location: Really close to Bell Center and Downtown restaurant scene. Close to museums and metro and bixi access. Really great, central location.
My family and I had a wonderful experience in Montreal. We booked Le Crystal because it was billed as a 5 star hotel. For us, a 5 star hotel should always be a superlative experience. From the time we enter the hotel until the time we leave, the true "5 star" experience should be a notch above. Le Crystal is a nice hotel. The service was good, but not superlative. There were no little warm touches like the 4 seasons offer (chocolates on the pillow or a glass of wine or an evening reception}. We booked a suite, which consisted of nice king bed behind french doors and a sitting area with a glass table and a small kitchenette. Our room view was of the construction site across the street. That construction site became active at 7:00am. Montreal goes strong until 6am, so being awakened by pile-driving at 7am was an unfortunate thing. I brought earplugs, which I used for the next couple nights. Also, the kitchenette had a microwave that did not work well {made terrible noises if you used it}. The hot tub and the pool on the 12th floor was pleasant enough {and offered free water which intermittently appeared during evening turn-down (but not always). The restaurant is mediocre {at best} for breakfast. Service is consistently slow, with poor attention to customer service. Good luck getting a second cup of coffee in reasonable time. Also, the prices are insane and they do not get the order correct very often.
5 out of 5
Recommended
for Families
by A verified traveller from Stamford CT

No better stay anywhere.

Posted 20-Aug-2014
Pros: Brand new, Incredibly knowledgeable staff that are invested in making sure your happy. Location is ideal
Cons: Give free parking with your stay at the hotel. That was petty. And expensive.
Location: Downtown old Montreal; The Pier; restaurants are very good all around. Indian was best. Ride Bikes; browse shops and walk and walk. Great people.
Everyone was so incredibly helpful, knowledgeable, and eager to make my wife and three kids feel like home. The hotel is definitely every bit of 5 Stars. Immaculate all around. Our suite was on the 10th. floor, away from most of the construction going on across the street. It was a beautityul suite with a kitchen and incredible bathroom and panoramic views of the adjacent streets and Montreal downtown, if you go on the 12th. floor where the pool, hot tub and gym is/Spa. We will definitely stay here again. One annoying thing however is that for a pretty penny that we paid to stay here, it should come with free parking. $33/per night is not fair. It should be free with a hotel stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Short vacation

Posted 18-Aug-2014
Pros: This is a luxury hotel with high-end amenities. Spacious rooms .Family friendly.
Cons: Parking was pricy.
Location: This is close to old Montreal so everything can be covered by a short walk.
This hotel is in downtown and very close to city activity. The hotel staff was very friendly . Just be aware of the hotel bill at the time of checkout as I was charged room service for some other room. Over all no issues except parking was bit expensive there were many outdoor parking at a cheaper rate nearby .
5 out of 5
Recommended
for Everyone
by A verified traveller from Watertown MA

wonderful staff, luxurious comfort!

Posted 17-Aug-2014
Pros: please see above
Cons: one thing.... more hooks to hang towels in the bathroom
Location: central location, easy to get to major shopping and restaurant areas by foot, close to metro stops for quick access to old port, museums, etc!
My husband and I stayed here for two nights with our 12-year-old daughter..we had a beautiful suite (nice kitchenette and cool glass room partition with shade between sleeping areas). Given rainy and chilly weather we were especially grateful for the lovely indoor saltwater pool and rooftop hot-tub available to us! Hotel staff were kind, thoughtful and went out of their way to be helpful - we were able to delay our check-out time and leave the car parked all afternoon the day of our departure in order to take advantage of improved weather and explore Old Montreal :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Aug-2014
My family and I had a nice experience at Least Crystal. The staff was very nice and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

awesome

Posted 13-Aug-2014
Awesome. Best Hotel Ever
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Nice Hotel with a Good Location

Posted 11-Aug-2014
Pros: Love the swimming pool, sauna, and the hot tub on patio. Welcoming staff.
Cons: Housekeeping did not do well on their jobs. No vacuum at all during the six nights we stayed.
Location: Good location. One block away from downtown, so it is easy to find any cuisine that you want. 10 mins away from metro.
Good location, welcoming staff.