Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
hotel was very good and staff were also very helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Orange County, CA

Upscale hotel at moderate price in downtown Montre

Posted 26-Nov-2014
I found the property to be in very good shape. The room was spacious and had a separate bedroom from the living area. The bed had a feather topper that made it very comfortable but a bit warm. Other reviews mentioned construction across the street. I heard the guys start up in the morning at about 7 but it was not bothersome. The parking is somewhat tricky because it is located on the side of the building and is not well signed. You pull your car into a dead end alley and then valet takes it from there. All of the staff were 10/10. The restraunt was a bit pricy but the food quality was what you would expect for the price.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom mississauga

Great hotel close to the Bell Center, Downtown and

Posted 24-Nov-2014
Pros: All was great at Le Crystal.
We, my Bride and I, stayed for 4 nights and it was a fantastic stay. Outdoors whirlpool on a cold night was the perfect place to be for 20 minutes.
3 out of 5
by A verified travellerfrom Quebec

Nice but overpriced

Posted 6-Nov-2014
Pros: Location
Location: Very close to the Bell centre if going to hockey or any event there.
I tried this hotel based on the reviews, local and price. I was looking to replace my usual hotel which had chnged its loyalty program without mentioning it in any of the vast emails that come with such a program. I had hoped for a diamond but got a crystal! The room was very nice and the frounter counter staff at 11:0 when I arrived were great and quick. Here are the two issues that I encountered that I did not think I would at this level of Hotel. The TV in the bedroom would not work and after several requestd I gave up, only being there 3 nights I went to bed the last night very late with an early flight so did not ask again. On check out I was surprised with a $2.34 bill for 2 calls. At this level and price point I though this was very cheapish on the hotel's part. I pointed out the TV issue and was met with surprise but no offer of skip the 2 bucks, and then they could not get the automatic door to open to get to my cab. Just things that one would not expect at this level? I guess back to more meger chains with more included. Go somewhere else spend the savings eating or shopping.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to mall

Posted 30-Oct-2014
We stayed two nights. Overall it was great stay. Lots of restaurants
1 out of 5
by A verified travellerfrom Boston

Restaurant Staff/General Manager

Posted 24-Oct-2014
Horrible service from restaurant staff.......Rude, and incompetent. Spoke to General Manger Eric Hamel and he basically did nothing! $50.00 off my stay of $1000.00. Paid the premium for my package that included breakfast and used it once because of the horrible service.. The $50 credit didn't even cover what we had spent on the breakfast package. TERRIBLE!!!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom mississauga, ontario

Nothing but amazing

Posted 20-Oct-2014
Friendly staff, clean modern rooms, close to everything you would want to do in montreal but the staff was the best. Super nice, our room took an extra 20 minutes to get ready so they gave my girlfriend and I 30$ at the bar which made the best mojito!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Omaha, NE

Comfortable and very roomy.

Posted 20-Oct-2014
Pros: The room and location.
Location: St. Catherine Street and its attendant shopping is half a block away. Restaurants are all over, and is within walking distance to Old Montreal.
We did not expect this much space. I huge bathroom, a separate living/dining room, and a comfortable bedroom. Also, a great location, close to shopping and the business center.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Lévis

Hotel de Montréal avec le meilleur service

Posted 19-Oct-2014
Pros: Le personnel et son luxe
Location: près du centre Bell, à 2 pas de la Ste-Catherine. Excellents restaurants à distance de marche.
Hotel Luxueux et très bien situé. Service extraordinaire. chambre impeccable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa

Great stay apart from the restaurant at Lunch

Posted 19-Oct-2014