Ratings based on 687 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Omaha, NE

Comfortable and very roomy.

Posted 20-Oct-2014
Pros: The room and location.
Location: St. Catherine Street and its attendant shopping is half a block away. Restaurants are all over, and is within walking distance to Old Montreal.
We did not expect this much space. I huge bathroom, a separate living/dining room, and a comfortable bedroom. Also, a great location, close to shopping and the business center.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Great stay apart from the restaurant at Lunch

Posted 19-Oct-2014
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2014
This is a great place to stay. The staff is professional & courteous. I highly recommend this hotel.
3 out of 5
by A verified traveller from Maine

Weekend Getaway

Posted 14-Oct-2014
Pros: The location was central,to everything in the city
Cons: The neighborhood construction made the with does filthy and the noise from the neighborhood deafining.
Location: Everything Montrel'has to offer is within walking g distance
Construction begins every day promptly at 7 am including holidays, our stay was no less than miserable overall.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Great Hotel

Posted 7-Oct-2014
Great amenities, awesome roof top pool and sauna, comfy beds, friendly staff, great location with tons of shopping and restaurants near by.
4 out of 5
Recommended
for Everyone
by A verified traveller from Saskatoon

Unique boutique!

Posted 7-Oct-2014
Friendly staff at this comfortable stay. When you first arrive it feels like you are walking into someone's home, but feel more settled once you get to your private room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterrey, Mexico

Great accomodation and location for a low price

Posted 2-Oct-2014
The suite was incredible, it was big and comfty, the staff helped me move easily around the city and were very friendly all the time. The best part is I was just on the center of all the action and the coat of the rooms is very reasonable for what they offer. I'll choose them every time I go back to Montreal
Comment from Hotel Management
7-Oct-2014 by EHamel, Hotel Management
Hello yoally, Thank you for your 5 stars review. WOW, it's always great to read your comments. See you soon Eric Hamel - GM
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

First Class Hotel in a First Class City!

Posted 20-Sep-2014
Clean, modern hotel with impecable service. From the moment of check in to check out service was fast, attentive and what I would expect from a good hotel. Near the Museum of Fine Arts and the Bell Arena (can you say Hockey!), this hotel is conveniently located in the downtown area of Montreal. Additionally, it may be of note that the building is half hotel half condos which is another plus since the lobby doesn't look like a hotel lobby (i.e. no bars, people hanging out, etc...).
Comment from Hotel Management
25-Sep-2014 by EHamel, Hotel Management
Hello The Dude, Thank you for sharing your recent experience and for your 5 Stars Rating. I'm glad that you liked your stay with us. See you soon Eric Hamel - GM
3 out of 5
by A verified traveller

Lack of communication

Posted 17-Sep-2014
HUGE lack of communication issues with housekeeping!! When checking in I requested a specific time for nightly turn down service. It never happened. The first night I returned to my room around 10:30 pm and nothing had been done. The wet towels were still on the bathroom floor, the empty shampoo and body wash were not replaced and the bed was unmade. The front desk sent a maintenance man to do housekeeping's job. The second night, or should I say afternoon, the turn down service was performed mid-afternoon, before we had an opportunity to take our evening showers before dinner. This was the only night (afternoon) housekeeping left us a box of maple sugar candies, which was a nice touch. Why we did not receive these the other nights is beyond me. On the third night, housekeeping's definition of turn down service was to leave two bottles of water and the weather card on the bench just inside the door. Again the wet towels were left on the bathroom floor and the bed was left a mess.
Comment from Hotel Management
25-Sep-2014 by EHamel, Hotel Management
Hello traveler, Thank you for taking the time to share your experience. I'm very sorry for the inconvenient. It's really not the type of experience that we want our guests to have. I will communicate with our team to resolve our Turndown issue. Again, I'm very sorry and hope you will be back soon Eric Hamel - GM
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great place

Posted 15-Sep-2014
Pros: Staff
Cons: Pool water could be a bit warmer
Location: Very centrally located - lots of pubs, restaurants, shops and metro's nearby
We went for our anniversary and were treated like royalty. All staff were so friendly and helpful and the hotel and facilities were clean and lovely, We would return
Comment from Hotel Management
19-Sep-2014 by EHamel, Hotel Management
Hello Helen, Thank you for your 5 stars review. I'm glad that you had a good time at Le Crystal Hotel. See you soon Eric Hamel - GM