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Reviews of Hotel Bonaventure Montreal

4 out of 5
Hotel Bonaventure Montreal
900 rue De La Gauchetiere West, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1869 out of 3086 reviews" "
Rating 8 - Good. 741 out of 3086 reviews" "
Rating 6 - Okay. 279 out of 3086 reviews" "
Rating 4 - Poor. 124 out of 3086 reviews" "
Rating 2 - Terrible. 73 out of 3086 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on Apr 16, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

8/10 Good

candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out, fit the bill for a show at Centre Bell! Fun to use the outdoor pool! Bar area not that welcoming with lighting but seemed more like a conference space then hotel you want to hang out in the lobby areas. Good stay!
Stayed 2 nights in Apr 2024
Response from Cordially Front desk team on Apr 15, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 13, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

6/10 Okay

Terry

Sauna had 3 inches of water sitting stagnant on the floor and a slimy slippery mat under water. Dangerous and icky
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 13, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are sorry for this inconvenient and we're going to change that as soon as possible.We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.Front Desk Supervisor

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor heated pool was a fantastic way to end the day after all the walking around and sight seeing. Great location. Staff is helpful and friendly and it is very clean and unique hotel.
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 13, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

6/10 Okay

Dr David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cool for me...raised temp 2 degrees, had no effect...meeting rooms were great, again on the cool side...staff was friendly and helpful
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Bonaventure on Apr 13, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to the main train station. Very convenient location!
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

10/10 Excellent

Nancy Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in Mar 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

8/10 Good

Graham

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 11, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront desk team

10/10 Excellent

Ricardo

Liked: Property conditions & facilities
Nice staff and hotel is very well located. Everything is within a resonable distance.
Stayed 2 nights in Apr 2024
Response from Cordially Front desk team on Apr 9, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Matthew

Beautiful hotel with beautiful and clean rooms, friendly staff, and located close to downtown and directly beside the train station. Would come here again for sure!
Stayed 1 night in Apr 2024
Response from Front desk team on Apr 8, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

Maurice

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cordialement, La réception on Apr 9, 2024
Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour et d'avoir pris le temps d'écrire un commentaire. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour ici à l'hôtel. Notre hôtel vise à offrir une expérience unique et veille à fournir le meilleur service à tous nos clients. Nous sommes heureux d'apprendre que notre personnel et que notre service a su répondre à vos besoins et attentes. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir. Cordialement, Venushan Balarajah Directeur service à la clientèle

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on Apr 9, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

MV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on Apr 7, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

6/10 Okay

DAIZO

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Apr 5, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Bonaventure on Apr 5, 2024
Bonjour Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour. Nous sommes ravis d'apprendre que vous avez apprécier votre expérience ici à l'hôtel. Nous sommes heureux d'apprendre que notre personnel et notre service ont su répondre à vos attentes et vos besoins. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,La réception

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top heated pool!
Stayed 3 nights in Mar 2024
Response from Services Manager on Apr 3, 2024
Dear Ashley,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in Mar 2024
Response from Services Manager on Apr 2, 2024
Dear Joseph,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great family friendly hotel. Great location in the city with easy parking. The ducks were an added bonus ;)
Stayed 2 nights in Mar 2024
Response from Services Manager on Apr 2, 2024
Dear Ashley,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay. Clean rooms, great service and love the pool and hot tub. Walkable distance to shopping and bell centre. Great for families.
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Apr 1, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Services Manager on Apr 2, 2024
Dear Cheryl,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,Guest Services Manager

8/10 Good

Kristi

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cordially Front desk team on Apr 1, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Ashley

Travelled with family, Travelled with family and small children
This is a cool hotel due to the swim area, however it is run down in areas (although construction is occurring). I wish the pool was open later and maybe had adult only hours. The location is great if you’re going to the Bell Center as it’s accessible underground. The bedding also isn’t great. Staff was nice and the pros outweigh the cons, I’d stay here again.
Stayed 3 nights in Mar 2024
Response from Front desk Team on Mar 31, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance to shopping. Beautiful outdoor space with heated pool and hot tub. Would return.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 31, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

2/10 Terrible

pascal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel mak isolé au sons... impossible de bien dormir on entendait les voisins da côte comme si il etais dans notre chambre avec nous... le stationnement qui est independent de lhotel coûte 27 $ a chaque fois que vous voulez revenir a lhotel je déconseille passé votre chemin
Stayed 1 night in Mar 2024
Response from La réception on Mar 31, 2024
Bonjour,Merci beaucoup d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés pour le désagrément que vous avez eu. Nous avons adressé cela à la direction pour une action immédiate ; pour s'assurer que cet incident ne se reproduise plus. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir.Cordialement,

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities
Nice.
Stayed 2 nights in Mar 2024
Response from Hotel Bonaventure Team on Mar 29, 2024
Dear Michelle, Thank you for choosing the Hotel Bonaventure. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again! Best regards,

2/10 Terrible

brad

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 30, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Front desk team on Mar 30, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

6/10 Okay

Soyoung

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated venue
Stayed 1 night in Mar 2024
Response from Cordialement, La réception on Mar 29, 2024
Au nom de la direction et de tous ceux qui travaillent à l'Hôtel, Nous tenons à vous présenter nos lus sincère excuses pour la mauvaise expérience que vous avez vécue lors de votre séjour dans notre hôtel. Nous sommes désolés pour tout inconvénient que vous avez pu expérimenter. En conséquence, nous avons pris les précautions nécessaires pour assurer que de tels incidents ne se reproduisent plus. Nous apprécions votre compréhension et votre coopération. Nous sommes reconnaissants pour votre fidélité et nous espérons vous accueillir à nouveau très bientôt.Cordialement, Venushan Balarajah Directeur service à la clientèle

10/10 Excellent

Lindie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was clean and quiet ! The staff knew exactly at what time our concert would end and they were right ! Guylaine at the Bisco for breakfast was an absolute gem. Such a nice lady.
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 29, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Mar 29, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to Bell Centre. Beautiful hotel
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 29, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Monica

Travelled with group
Liked: Amenities
The indoor pool is great.
Stayed 2 nights in Mar 2024
Response from Hotel Bonaventure on Mar 28, 2024
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,

10/10 Excellent

Amy, Beaverbank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so conveniently located to the places we wanted to go. The rooms were very clean and spacious. The staff were all friendly and welcoming. A very pleasant stay
Stayed 3 nights in Mar 2024
Response from Hotel Bonaventure on Mar 27, 2024
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Bell Center, 5 min walk if even.
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 27, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Nancy

Stayed 1 night in Mar 2024
Response from Front desk team on Apr 16, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.Cordially

6/10 Okay

Amy

Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on Apr 15, 2024
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your experience here at the hotel, and we are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.CordiallyFront de

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had some difficulty with booking an accessible room. I booked a room with two Queen size beds in December for March. The day before, I got a call saying this was not available. They changed to a King size bed that was supposed to have a pull out couch, but when we arrived it did not. We were three people. The front desk manager nicely compensated us for the inconvenience.
Stayed 2 nights in Mar 2024
Response from Front desk team on Mar 26, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,

4/10 Poor

Kate

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was traveling to attend a three day event at bell center. It felt like they gave me the worst room in the hotel because of how loud it was. They assigned me a room near the elevator (I’ve never run into such a loud elevator before). Between the loud elevator, the hallways being packed during the day because of the conference and people loudly walking by my room talking when I was trying to fall asleep, I would not stay there again. There was a conference going on during my stay which was surprisingly annoying. On a Friday (I think Saturday too) there was a line of 50-100 people lined up presumably for the conference outside my hotel room door. It felt very awkward and left me feeling like I had no privacy. It made getting around the hotel really annoying and I’m surprised it’s not considered a fire code violation (I’m from NYC where the fire code would never the hallways to be that packed).
Stayed 3 nights in Mar 2024
Response from Cordially Front desk team on Mar 25, 2024
On behalf of the management and everyone working at the Hotel, I would like to apologize for the bad experience you received during your stay at our hotel. We appreciate your understanding and cooperation. We value you as a guest and wish to retain you as a customer for many years to come. Kind regards, Venushan BalarajahGuest Services Manager

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with a beautiful pool and hot tub. Everyone was nice.
Stayed 3 nights in Mar 2024
Response from Cordially Front desk team on Mar 25, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

4/10 Poor

Caroline

Travelled with family
Liked: Amenities, property conditions & facilities
Nice location but be dry busy hotel
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 24, 2024
Hello,Thank you very much for taking the time to share your comments with us. We are sorry for the inconvenience you had. We have taken this to management for immediate action to ensure that this incident does not happen again. We look forward to welcoming you back to our hotel in the future.Cordially,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, outdoor pool and restaurants
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 19, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

Dimitrios

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice pool,great location
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Mar 19, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Our stay started out fairly well on Saturday. The pool area, jacuzzi and sauna were a nice amenity which would've been nice if not for shrieking children. There wasn't a time where the pool was not occupied with kids (noon, afternoon or night) unfortunately. Took a nap on Saturday and was awoken by construction/drilling what seemed to be above our unit (we were in 1403). Next morning I was waking up and my partner was about to come out of the shower when a couple of men were outside our window (seemed to be for construction purposes) inspecting the building and smoking cigarettes. They stayed there for the next 20 mins. It would've been nice to receive a call from reception that our privacy would be affected. Eventually they worked on a different area and I was able to close the blinds. Overall I wasn't super impressed by this stay and will try a new accommodation next time. Hotel staff need to be more communicative about issues that come up or invasions of privacy.
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Mar 18, 2024
On behalf of the management and everyone working at the Hotel, I would like to apologize for the bad experience you received during your stay at our hotel. We are sorry for any inconvenience this may have caused you. Accordingly, we have taken the necessary precautions to ensure that such incidents do not reoccur. We appreciate your understanding and cooperation. We value you as a guest and wish to retain you as a customer for many years to come. Kind regards, Venushan BalarajahGuest Services Manager

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing for kids. Staff are friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Cordially Front desk team on Mar 18, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

David, Essex Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place, staff was great. A lot of noise from hallway traffic.
Stayed 2 nights in Mar 2024
Response from Cordially Front desk team on Mar 18, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 20, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cordially Front desk team on Mar 18, 2024
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager