Miscellaneous

Reviews of Best Western Plus Montreal Downtown-Hotel Europa

3.5 out of 5
Best Western Plus Montreal Downtown-Hotel Europa
1240 Drummond Street, Montreal, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 761 out of 1801 reviews" "
Rating 8 - Good. 599 out of 1801 reviews" "
Rating 6 - Okay. 262 out of 1801 reviews" "
Rating 4 - Poor. 106 out of 1801 reviews" "
Rating 2 - Terrible. 73 out of 1801 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Brett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of dust and grime in my room, my toilet was running non stop and noisy. AC smelt like must, bed was worn in and gross. Wouldn't stay here again, for sure not worth 800 bucks for 5 nights.
Stayed 5 nights in Mar 2024
Response from Best Western on Mar 28, 2024
Brett,We are we were unable to satisfy your stay and we have changed all our mattresses so difficult to see that mattresses was worn in.

10/10 Excellent

Thomas

Liked: Cleanliness, amenities
Good food options Central safe area Friendly staff Clean
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 27, 2024
Thomas,Thanks for the feedback.CarloGeneral Manager

8/10 Good

Tara

Travelled with family
Liked: Amenities
This hotel is in the perfect location. Staff are friendly and the rooms are clean and bright. We always have a great stay!
Stayed 1 night in Mar 2024
Response from Best Western on Mar 27, 2024
Tara,Thanks for the feedback and score.CarloGeneral Manager

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Beds too small
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 27, 2024
George,Thanks for feedback and sorry that you found bed to small.

2/10 Terrible

Gilmary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western on Mar 28, 2024
Gimary,We are sorry that we were unable to satisfy your stay.

4/10 Poor

Brionne

Disliked: Cleanliness, property conditions & facilities
they spilled bleach all over our bed
Response from Best Western on Mar 26, 2024
Brionne,WE are not sure we would of spilled bleach all over the bed since we don't use bleach.

8/10 Good

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were all polite professional and helpful! Great interactions. The room could use a better cleaning. While it was ‘fine’ the, ‘desk’ area where the refrigerator is located had not been dusted in quite some time. Brushed my coat against it and left visible ‘clean’ spot and dust on my coat. Cabinet in bathroom Next to tub clearly has large amount of water damage. Cleanliness was fine and would chose this hotel again
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 25, 2024
Catherine,Thanks for the feedback and for pointing out the issue.CarloGeneral Manager

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee maker in room didn’t work. We complained but the next day still didn’t work.
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 25, 2024
Collen,Thanks for the feedback.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 23, 2024
Thomas,

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good experience
Stayed 2 nights in Jan 2024
Response from Best Western on Mar 23, 2024
Alex,Thanks for the feedback.

8/10 Good

Myrtle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Mar 2024
Response from Best Western on Mar 23, 2024
Myrtle,Thanks for the feedback.

2/10 Terrible

Andrew, TORONTO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western on Mar 21, 2024
Andrew,Sorry

10/10 Excellent

Jagveer

Liked: Cleanliness, staff & service, property conditions & facilities
We liked this place
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Dear M. Jagveer,Thank you for taking the time to leave a review. We are happpy to hear you enjoyed your stay with us and hope to see you again in the near future!

10/10 Excellent

Xiaohong, Clayton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price with great location.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 18, 2024
Xiaohong,Thanks for the review

6/10 Okay

Shoaib

Disliked: Property conditions & facilities
Narrow space
Stayed 1 night in Mar 2024
Response from Best Western on Mar 19, 2024
Shoaib,Sorry old building

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Room was small, but very clean. The bed was very comfortable
Stayed 1 night in Mar 2024
Response from Best Western on Mar 18, 2024
Richard,Thanks for the feedback.CarloGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Amenities
The room is very spacious, clean and quiet. We slept very good at night.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 18, 2024
Lisa,Thanks for feedback.CarloGeneral Manager

10/10 Excellent

Maninder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Best Western on Mar 17, 2024
Marinder,Thanks

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to park and to have a place for breakfast right next door!
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 17, 2024
Brooke,Thanks for the feedbackCarloGeneral Manager

8/10 Good

Ami

Liked: Staff & service
Location suited our needs well
Stayed 1 night in Mar 2024
Response from Best Western on Mar 17, 2024
Ami,Thanks for the feedback.CarloGeneral Manager

8/10 Good

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean, staff very friendly and helpful
Stayed 4 nights in Mar 2024
Response from Best Western on Mar 17, 2024
Sidney,Thanks for the feedback.CarloGeneral Manager

8/10 Good

Baukje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, but bathroom is very small. Was not a problem. Previous room we had a smart tv could cast, this room old tv. Prefer the smart tv.
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 15, 2024
Baukje,Thanks for the feedback and we are in the process of installing the smart tv's in all the rooms.ThanksCarloGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Best Western on Mar 17, 2024
Robert,Thanks

4/10 Poor

Ryan

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Outlets did not work to charge devices, bathroom was dirty and there was items left behind from previous guests
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 13, 2024
Ryan,Thanks for giving us your feedback and we apologize the issues you encountered , this will help us tio improve in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western on Mar 13, 2024
Peter,Thanks

6/10 Okay

Nawal, OTTAWA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Closetoe everything
Stayed 1 night in Mar 2024
Response from Best Western on Mar 12, 2024
Nawal,Thanks

10/10 Excellent

Leyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many shops and restaurants
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Leyon,Thanks for the feedback.

8/10 Good

Maria Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service
Over all in good condition Can be recommended
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Maria Elisabeth,Thanks for the feedback

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of the reviews for this hotel are a little harsh, mostly because they expect more from this range of Best Western hotels I think. There is definitely room for improvement, but all in all, it was a great stay. We stayed at this hotel for three nights. Here are the pros and cons: Cons: - My room had a weird smell when I came in. The room wasn't dirty at all, so maybe it was a cleaner they used? Not sure, I could have complained about it, but I had a Freshener with me, so no big deal. The smell didn't return throughout my stay. - The bathroom was very small. I had a room with a King bed and a pull out sofa, and the bathroom was tiny for how many people would be staying there. However, it was still serviceable. For the price, can't complain too much honestly. - The inside of the hotel needs updating. The stairs, elevator, and even the walls of the room are showing their age. Pros: - Price. It was a good price for the room, especially downtown Montreal. - Service. The service was very friendly, and was patient with me even though I don't know French or the area. - Location. The absolute best part of this hotel is the location. It is near so many great things. Combined with the price, the shortcomings of the location are outweighed in my opinion. Conclusion: In short, don't expect too much. You are getting what you pay for, and honestly, you are getting quite a bit for the price. If you just need somewhere to sleep while you do your adventures, this is a great option.
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Matthew,Thanks for the feedback.CarloGeneral Manager

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot!
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Evan,Thanks for the feedback.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value......good location for the Bell Centre.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 11, 2024
Peter,Thanks for the feedback

8/10 Good

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Bell Centre, which was convenient when going to watch a game with my younger son.
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 26, 2024
Dan,Thanks for the feedback ad score.

10/10 Excellent

Kathyrn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. The front desk clerk was phenomenal and we enjoyed our stay. The rooms are small but we didn’t need a large room. Comfortable, clean and the price was right.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 11, 2024
Kathryn,Thanks for the feedback and score.CarloGeneral Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Jamie,thanks

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western on Mar 11, 2024
Patrick,Thanks

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 10, 2024
Cherise,Merci/Thanks

4/10 Poor

Eman

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room smells very bad. I think the smell comes through the AC from the birds poop
Stayed 1 night in Mar 2024
Response from Terrance on Mar 9, 2024
Good day,Thank you for bringing this to our attention. We will be commencing our yearly HVAC cleaning soon. It is unfortunate that you encountered this issue but we will make sure this does not happen again.Thanks again for your honest feedback!

10/10 Excellent

Kadene, Kelowna

Liked: Staff & service, amenities
For an older hotel it okay. Friendly Staff. Pleasant house keeping staff.
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 8, 2024
Kadene,Thanks for feedback

8/10 Good

Hina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the Bell Centre and metro stops. Close to main shopping area. Windows are thin so you can hear all the outside noise, but it is downtown Montreal so it is expected. Easy check in and check out process. Good place to stay for the price
Stayed 4 nights in Feb 2024
Response from Best Western on Mar 8, 2024
Hina,Thanks for the feedback.CarloGeneral Manager

10/10 Excellent

Bobby

Good
Stayed 7 nights in Feb 2024
Response from Best Western on Mar 8, 2024
Bobby,Thanks

8/10 Good

Luke

Stayed 1 night in Feb 2024
Response from Best Western on Mar 8, 2024
Luke,Thanks

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities
Great service
Stayed 1 night in Mar 2024
Response from Best Western on Mar 7, 2024
Louis,Thanks for review

8/10 Good

Ronn Kurien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 6, 2024
Ronn Kurien,Thanks

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Best Western on Mar 6, 2024
Harsh,Thanks

8/10 Good

Jérémy, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap stay, everything seems to be well maintained and modernized. Only a couple of issues to report, first being that there wasn't any hand soap available, which led us to use the body was as an alternative, which was also empty! Secondly, we found a very dirty towel which had hairs on it, which was hanging as if it were clean. Yucky!
Stayed 1 night in Feb 2024
Response from Best Western on Mar 5, 2024
Jeremy,thanks for the feedback and we apologize for the towel issue and soap.CarloGeneral Manager

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
The bed and pillows were so comfortable. Walking distance to anywhere.
Stayed 3 nights in Mar 2024
Response from Best Western on Mar 4, 2024
Alice,Thanks for the review.

4/10 Poor

AMGAD

Stayed 1 night in Mar 2024
Response from Best Western on Mar 25, 2024
Amgad,Sorry that we were unable to satisfy your stay.Thanks

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bell center and shopping
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 4, 2024
Blake,Thanks

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a king bed upgrade!! Very nice staff, very nice rooms, delicious breakfast. We will definitely come back.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 4, 2024
Andy,Thanks for the feedback.

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premise is a nice niche in downtown Montreal however the room we stayed in was great needs some repairs with the floor.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 4, 2024
Felix,Thanks for the feedback