Mini-golf

Reviews of Best Western Hotel Brossard

2.5 out of 5
Best Western Hotel Brossard
7746 Taschereau Boulevard, Brossard, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1007 reviews" "
Rating 8 - Good. 384 out of 1007 reviews" "
Rating 6 - Okay. 88 out of 1007 reviews" "
Rating 4 - Poor. 28 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Albert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful with your car and your family. Our car was vandalized (attempted theft) in the parking lot. According to locals, the area is just 10 minutes away from Montreal port that makes is easier for thief to quickly load stolen vehicle into containers.
Stayed 3 nights in Mar 2024

10/10 Excellent

Diana Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from MS on Mar 18, 2024
Dear Diana, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team Cher Diana, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

10/10 Excellent

Yusi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean.
Stayed 2 nights in Mar 2024
Response from MS on Mar 15, 2024
Hi Yusi,Thank you for your feedback; we appreciate your comments.We hope to see you soon.

10/10 Excellent

Mohammad-Mahdi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast was great and the staff were nice and friendly! The hotel was neat and clean; however, the room lighting was inadequate and the number of outlets was pretty low.
Stayed 1 night in Feb 2024
Response from ms on Mar 11, 2024
Dear Mohammad-Mahdi, Nous sommes vraiment désolés d'apprendre que nous n'avons pas répondu à vos attentes. Nous nous efforçons constamment d'améliorer la qualité de notre service afin d'offrir à nos clients la meilleure expérience possible. Merci d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre avis et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

8/10 Good

Josette

Travelled with family
Liked: Cleanliness, amenities
not a fan of motels
Stayed 1 night in Mar 2024
Response from SM on Mar 5, 2024
We appreciate the time you took to provide feedback. However, please note that we are not a motel. Thank you for sharing your thoughts with us.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine, we stayed for one night, got in dinner time, lots of places around to eat, hotel staff were nice, room nice, better when someone came and plugged in the heat though! As it was very cold when we arrived. This employee was lovely. Breakfast was fine… toaster took forever to toast- they could perhaps use an upgrade there! Bit all in all it was a good budgeted stay.
Stayed 1 night in Feb 2024
Response from ms on Mar 5, 2024
Cher Rhonda, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was great. When you rent here, you get a meal as well in the morning. Usually the dinning area for the breakfasts is small and crowdy, there is plenty of room here.
Stayed 1 night in Feb 2024
Response from ms on Feb 27, 2024
Dear Paul, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team

10/10 Excellent

Yichun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Breakfast has hot food.
Stayed 1 night in Feb 2024
Response from MS on Feb 21, 2024
Dear Yichum,Thank you for your review.We hope to see you soon again.

6/10 Okay

John

Travelled with partner
Indifferent staff. Tired property. But really the desk clearly does not care about much. Saying that the pool is "right there" and failing to mention that the hours have been altered in PENCIL. All together a really half assed operation. Totally on Brand for best Western
Stayed 1 night in Feb 2024
Response from MS on Feb 19, 2024
Dear John, Nous sommes vraiment désolés d'apprendre que nous n'avons pas répondu à vos attentes. Nous nous efforçons constamment d'améliorer la qualité de notre service afin d'offrir à nos clients la meilleure expérience possible. Merci d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre avis et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff
Stayed 4 nights in Feb 2024
Response from MS on Feb 6, 2024
Dear Kelly, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team

8/10 Good

Van Huynh

Liked: Cleanliness, staff & service
I like staff and service!
Stayed 2 nights in Jan 2024
Response from MS on Feb 2, 2024
Dear Huynh, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team

10/10 Excellent

Marcene

Stayed 1 night in Jan 2024
Response from MS on Feb 1, 2024
Cher Marcene, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from MS on Feb 1, 2024
Dear Jennifer, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team Cher Jennifer, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MS on Feb 1, 2024
Cher Sebastien, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay served our purpose, and the breakfast included was delicious. Only issue was the front desk clerk at check-in wouldn't speak English to me. I spoke English to him, and my friend in front of him... Only responded in French. I get that we're in Quebec, but you work in tourism...hard to keep tourism going if you refuse to speak in the language of their choice.
Stayed 1 night in Dec 2023
Response from MS on Jan 30, 2024
Dear Christine,We sincerely apologize for any inconvenience you may have experienced. We take pride in being a multicultural hotel with staff members from around the world, proficient in multiple languages including English, French, Spanish, and Arabic. However, we understand that managing such diversity can be challenging, especially after a long day for our personnel.We appreciate your valuable feedback and assure you that we are carefully considering your comments. Our team is committed to improving the quality of our service to ensure that our guests have the best possible experience during their stay.Thank you for choosing to stay at our hotel. Your review is important to us, and we hope to have the opportunity to welcome you back soon.Best regards,Best Western Brossard Team

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok, for the price
Stayed 4 nights in Dec 2023
Response from MS on Jan 30, 2024
Hi,Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MS on Jan 30, 2024
Dear Lee, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team Cher Lee, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MS on Feb 1, 2024
Dear Guest, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team Cher guest, Nous vous remercions d'avoir choisi de séjourner dans notre hôtel. Nous apprécions votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau bientôt ! Cordialement, L'équipe du Best Western a Brossard

6/10 Okay

Amandeep

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good
Stayed 1 night in Nov 2023
Response from SM on Jan 25, 2024
Dear Amadeep, Thank you for choosing to stay at our hotel. We appreciate your review and hope to have the pleasure of welcoming you back soon! Best regards, Best Western Brossard Team

8/10 Good

Rahim

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Decent stay for the price.
Stayed 2 nights in Nov 2023

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience and areas around
Stayed 3 nights in Nov 2023

10/10 Excellent

E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Richard

Stayed 2 nights in Nov 2023

4/10 Poor

Nanda

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Inan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023

8/10 Good

Aimée

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It said queen bed it really looked and felted like double.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and out. Easy to find and close to restaurants and shops. A little noisy due to roofing work going on.
Stayed 1 night in Nov 2023
Response from Brianne on Nov 9, 2023
Dear Guest,Thank you for taking the time to respond to our survey. Your opinion is very important to us and we are glad that you enjoyed your stay.Thank you

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was great, pool & sauna were great, but had I known about the renovations I would not have booked here. I drove to Brossard from outside the Gatineau area for an exam. Check-in Sunday with an exam Monday and a second exam Tuesday (check-out). Monday morning disturbed with noise outside (can hear very clear in the room) along with checking smoke alarms (My exam was at 12:45). It is not soundproof at all (whereas they advertise that it is). You can hear everything in the hallway (talking, doors, just everything). No vending machine at all but at least theres a Petro Canada across the road which i still find inconvenient. Would I go back... Probably not!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

4/10 Poor

Vikas

Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Travelled with partner
Liked the room and breakfast. Staff very nice.
Stayed 1 night in Oct 2023

6/10 Okay

Sharan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Its okk not soo good
Stayed 1 night in Oct 2023

2/10 Terrible

Melanie

Stayed 1 night in Oct 2023

10/10 Excellent

guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Reinhard

Liked: Cleanliness, staff & service
It's a dated facility with an adventurous elevator. But it's clean, staff is nice and there are plenty of restaurants around the area. About 20 min from downtown Montreal. All in all a good place to stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Veronica

Stayed 1 night in Oct 2023

10/10 Excellent

guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Sanjay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the staff ! Did not like the Elevator and I was travelling with a disable person and it was a challenge.
Stayed 3 nights in Oct 2023

8/10 Good

Samuel

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location surround by different restaurants/ close to downtown Montreal
Stayed 2 nights in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Colette

Liked: Cleanliness
Séjour décevant
Chamre propre mais très petite, SdB propre. Déjeuner-buffet sans grands choix, de type très américain avec oeufs & bacon froids (sans réchaud en-dessous comme ailleurs), dans une sorte de cafétéria sans âme. Tout à fait le style américain ! Bref, premier & dernier séjour dans cet hôtel
Stayed 2 nights in Oct 2023

10/10 Excellent

Alan

Stayed 1 night in Oct 2023

10/10 Excellent

Stéphan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Très bon hôtel avec restaurant à proximité.
Stayed 1 night in Oct 2023

6/10 Okay

linda

Stayed 1 night in Oct 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful, the room was clean, access to dining was excellent. I enjoyed my stay there
Stayed 3 nights in Sep 2023

8/10 Good

Tamer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place and excellent service Very clean I would recommend it 100%
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spotless comfortable hotel. Beds very comfortable, great breakfast, friendly hepful staff. Recommend highly.
Stayed 3 nights in Sep 2023

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean property with extremely helpful staff. The only drawback is various vending machines being out of service and the exercise room would not let me in.
Stayed 4 nights in Sep 2023