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Reviews of Quality Inn & Suites Capitola By the Sea

2.5 out of 5
Quality Inn & Suites Capitola By the Sea
720 Hill Street, Capitola, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1002 reviews" "
Rating 8 - Good. 353 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
It’s surprisingly quiet even though it’s close to the highway. It’s an easy walk to the beach and food options. The “continental” breakfast needs to be upgraded with some protein options. It’s very basic.
Stayed 2 nights in Apr 2024

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hidden gem in capitola. We rented this hotel to stay close to my sister and it was absolutely comfortable quiet and very nice accommodated. The beds were very comfortable and the area was very safe and quiet. The breakfast was on point and the waffles were delicious. We will be renting here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After finding out about my Husband’s Affair. I needed a break & a place close to work. As I checked in very late. The gentleman was very kind & understanding. Room was clean, bed, pillows were comfortable. Pool temperature was perfect, relaxing just what I needed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Breakfast offering was sparse, our room was clean but building had rolled carpet in the hallway. Other than that our room was clean and it was quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Marjorie

Stayed 2 nights in Mar 2024

6/10 Okay

Susanne, Franklin

This property just feels weird. The whole thing is dim and damp. Good location, though.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria, Gilroy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in later than expected without any attitude. Breakfast was delicious. The location was conveniently 4 minutes away from where we needed to be in the morning.
Stayed 1 night in Mar 2024

8/10 Good

Matthew, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Loved the fireplace in the room. Bed was extremely uncomfortable. Staff was very accommodating.
Stayed 3 nights in Mar 2024

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Basic, with fridge, microwave and coffee maker. Everything nearby, including beach. Great value for the price!
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service
Every time I stay here I know the service and the rooms are awesome! Thank you for always a wonderful experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The staff were extraordinarily helpful and friendly. The room was very comfortable. Our only problem was that towels were not in the room so we had to ask for some, and there was trash in the parking area.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Booked last minute this stay. It was late so I was not able to.see much. However, front desk was great and room very clean and comfortable. Be back againm
Stayed 1 night in Nov 2023

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, will stay again! Only complaint is there’s not enough places to hang a towel in the bathroom.
Stayed 4 nights in Nov 2023

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023

8/10 Good

Paula

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like others have noted, this is a older property. However sheets and mattresses were new. Bedspread and carpet a bit worn. The room was very clean but at this time of year, there is housekeeping only every second day. We needed to go and ask for replacement coffee pods and towels one of the days. Breakfast was a self serve with cereal, yogurt and fresh hot waffles. Staff was super friendly and helpful. It was off season for the pool but it looked clean and would be welcome in the summer. In summary this was a great landing spot for a few days in the area but not a destination in and of itself.
Stayed 5 nights in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality accommodations for the price point. Incredibly helpful and friendly staff and a very convenient location near the highway. Would stay again.
Stayed 3 nights in Nov 2023

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Briana

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place is very low budget friendly so with that being said you get what you pay for. No elevators I’m pregnant and they couldn’t accommodate me with a first floor room so I have to climb 2 flights of stairs. Room service was every other day during the day if you work at night good luck trying to sleep in the day time someone is literally walking on the roof doin construction. If I could stay some where else I would have.
Stayed 3 nights in Nov 2023

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Okay for a Short Stay
My check in was super quick and easy. My room was clean and quiet. The little coffee maker wasn’t great. I tried the breakfast they offer. Carbs and sugary yogurt. The toilet had a broken handle, so I had to be super careful. Nice staff.
Stayed 2 nights in Nov 2023

6/10 Okay

Rushikesh

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall the hotel was good. Clean rooms and good staff. The condition of the rooms can be improved a little bit.
Stayed 4 nights in Nov 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok
Housekeeping only when you ask. Spiders in the hallway
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel, nice rooms, friendly staff, and only a short distance from town centre and the beach
Stayed 2 nights in Oct 2023

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, amenities
Old and smelly, stains on sheets
Stayed 1 night in Oct 2023
Response from gm on Oct 26, 2023
Dear Kim,We sincerely apologize for falling to provide with the superior service you deserve. Please be assured that we will address this issue with our team. Again, we really apologize for the inconvenience and we hope you would consider to stay with us one more time in the near future.Sincerely,Hotel Manager

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Oct 26, 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely, Hotel Manager

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and clean property.
Stayed 1 night in Oct 2023
Response from gm on Oct 26, 2023
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely,Hotel Manager

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
In town for only one night. It was fine. Clean and quiet. Comfortable.
Stayed 1 night in Oct 2023
Response from gm on Oct 26, 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely,Hotel Manager

10/10 Excellent

Angel Navarro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Oct 18, 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Molly

Stayed 1 night in Oct 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean And quiet.
Stayed 1 night in Oct 2023
Response from gm on Oct 18, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excellent

Michael

Nice
Stayed 2 nights in Oct 2023
Response from gm on Oct 18, 2023
Dear Guest,We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

10/10 Excellent

John, Chico

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, good sized room, good breakfast choices, walkable to beach area.
Stayed 1 night in Sep 2023
Response from gm on Oct 18, 2023
Dear Guest,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Sally E.

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from gm on Oct 18, 2023
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Ardis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large and comfortable. It is near the Highway but quiet. Nice respite with friendly staff.
Stayed 1 night in Sep 2023
Response from gm on Oct 18, 2023
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on Oct 18, 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely, Hotel Manager

10/10 Excellent

Dawniele

Liked: Property conditions & facilities
It was perfect
Stayed 1 night in Sep 2023
Response from gm on Oct 18, 2023
Dear Guest,We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on Oct 18, 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from gm on Sep 13, 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on Sep 13, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.We sincerely appreciate and value your feedback. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely, Hotel Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn is a first choice for Capitola lodgings. Conveniently located to all the village has to offer. Beach, shops, cafes, restaurants and small pubs and tasting ros are walkable.
Stayed 3 nights in Aug 2023
Response from gm on Sep 13, 2023
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

4/10 Poor

Audra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not stay at Quality Inn again.
Stayed 1 night in Sep 2023
Response from GM on Sep 13, 2023
Dear Guest,We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guests. Sincerely, Hotel Manager

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023
Response from gm on Sep 13, 2023
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager