Family Cottage, Multiple Beds | Private kitchen

Reviews of Carmel Resort Inn

2 out of 5
Carmel Resort Inn
Carpenter Street and Second Ave, Carmel, CA

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 1004 reviews" "
Rating 8 - Good. 351 out of 1004 reviews" "
Rating 6 - Okay. 149 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Mar 2024

10/10 Excellent

Clifford

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. We do usually find a bathroom in such excellent condition with good drainage. Could walk to town.
Stayed 2 nights in Mar 2024

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
I had a small, cozy cabin for myself. I liked everything about it except the bathroom window wouldn’t lock closed; but i only discovered that at 11pm and didn’t want to raise an issue so late at night. These are old little cabins, but well maintained and clean.
Stayed 1 night in Mar 2024
Response from CRI on Mar 23, 2024
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment.I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued, and hope you will give us an opportunity to better serve you in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Gricelda

Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient, comfortable and affordable. Pavement on the property is in terrible condition. The road on the property is narrow and challenging to drive/park.
Stayed 2 nights in Feb 2024
Response from CRI on Feb 29, 2024
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment.We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

6/10 Okay

Roger

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from CRI on Feb 29, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

allan

The separate cottages and the quaint look of the whole place. I love it. I will be back
Stayed 2 nights in Feb 2024
Response from CRI on Feb 24, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

6/10 Okay

Steve

Stayed 3 nights in Feb 2024
Response from CRI on Feb 24, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
The cabins are cute and clean. The property is in a good location to access the town and beach.. The only downside is that the internet connection was poor. I would stay there again.
Stayed 2 nights in Feb 2024
Response from CRI on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

4/10 Poor

Nicholas

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all, there is no "real" address to find the place, and it took us 30 minutes to find it. It wasn't where our GPS told us, because it's an imprecise address. Secondly, the Internet was bad, and finding it became all but impossible without any Internet service in the area. Finally, the front desk person was unhelpful; no suggestions for places to eat, nothing. Overall, a below average experience because of the above reasons. But, the place was clean. Also, the tv was small; hard to watch a basketball game. It's as if we were prisoners there because of poor Internet/wifi.
Stayed 1 night in Jan 2024
Response from CRI on Feb 20, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrences.We appreciate you sharing your concerns and hope you will give us an opportunity to better serve you in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CRI on Feb 20, 2024
Thank you for sharing your feedback regarding your recent stay with us.

10/10 Excellent

Casey

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Carmel resort inn! I will definitely be back! The cottages are adorable and well spaced out, which is what we were looking for! The property itself is sooo cute and in a great location! Not quite right in downtown so you get the cute neighborhood vibes but a 3 min drive or 12 min walk to bars restaurants. The room was very clean and cute! Definitely would recommend staying here! Oh! And it’s dog friendly!! Score!!!
Stayed 1 night in Jan 2024
Response from CRI on Feb 20, 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

8/10 Good

David

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jan 2024
Response from CRI on Feb 20, 2024
Thank you for sharing your feedback regarding your recent stay with us.

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Quite dated and very average amenities. But clean.
Stayed 1 night in Dec 2023
Response from CRI on Feb 20, 2024
Thank you for sharing your feedback regarding your recent stay with us.

4/10 Poor

Tomin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from CRI on Feb 20, 2024
Thank you for sharing your feedback regarding your recent stay with us.

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CRI on Feb 20, 2024
Thank you for sharing your feedback regarding your recent stay with us.

6/10 Okay

Kim

Stayed 1 night in Dec 2023
Response from CRI on Feb 21, 2024
Thank you for sharing your feedback regarding your recent stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value
Pet friendly, pleasant grounds, cottage type units with microwave and refrigerator, easy walk to "town," its funkiness has charm, relatively inexpensive for area.
Stayed 2 nights in Dec 2023
Response from CRI on Feb 20, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Gary

Liked: Amenities, property conditions & facilities
Room was a bit larger than necessary. Coffee maker and coffee were good. Could hear noise from next unit. Steps can be difficult to negotiate (no marking on edges), otherwise no problem encountered. Difficult to walk on the streets at night without additional lighting.
Stayed 3 nights in Dec 2023
Response from CRI on Feb 20, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

keng hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Great experience in a great location
Stayed 1 night in Dec 2023
Response from CRI on Feb 20, 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Shane

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Xin

Stayed 1 night in Dec 2023

10/10 Excellent

Beila

Stayed 3 nights in Dec 2023

2/10 Terrible

Roderic

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2023

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that each room is a separate cottage. I didn’t like that the property was not really walkable to the shopping areas of town.
Stayed 3 nights in Nov 2023
Response from CRI on Nov 10, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Cynthia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from CRI on Nov 10, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

marrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved this quiet little place, beautiful at night with all the lights! was so easy to check in took about 2 minutes!
Stayed 1 night in Oct 2023
Response from CRI on Nov 10, 2023
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team

10/10 Excellent

Michele

Stayed 1 night in Sep 2023
Response from CRI on Oct 25, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Manila

Stayed 2 nights in Oct 2023
Response from CRI on Oct 25, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

2/10 Terrible

ilyas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn’t clean enough and also 4 am in the morning fire alarm system started working every 30 minutes no one was answering the phone my babies are crying keep waking up finally around 7 am they answered and the person was saying sorry they send someone to fixed worse service I never book again
Stayed 2 nights in Oct 2023
Response from CRI on Oct 23, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Jack

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Evening staff could have been more accommodating
Wifi was terrible, the staff do not want to help with this issue
Stayed 1 night in Oct 2023
Response from CRI on Oct 20, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Sumbal

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice accommodations near the city center. Enjoyed our stay there
Stayed 1 night in Sep 2023
Response from CRI on Oct 20, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

MaryLou, Huntington Beach

Stayed 2 nights in Oct 2023
Response from CRI on Nov 10, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Lucia

Travelled with group
Liked: Cleanliness, staff & service
Place was quaint. But no AC in 90 degree weather and just some noisy plug in fans was very cheap and not experienced ever before.
Stayed 1 night in Oct 2023
Response from CRI on Oct 11, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, cozy
Loved it! Special, cozy, loved the fireplace and big lounger. Location and ease in and out!
Stayed 1 night in Sep 2023
Response from CRI on Oct 11, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from CRI on Oct 11, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

6/10 Okay

Elizabeth

Stayed 1 night in Sep 2023
Response from CRI on Oct 23, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

christian

Liked: Amenities
it was nice
Stayed 1 night in Sep 2023
Response from CRI on Oct 11, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

4/10 Poor

Mark

Disliked: Property conditions & facilities
If you like 1962, visit this motel!!
No Internet access. I'm a programmer, I understand networking. Not an issue on my end. Their Internet simply did not work. And the electrical outlets were from about 1962; parts broken off; barely worked, and only two outlets in the room. Definitely "quaint" overall, if 1962 is quaint. Really, really disappointing. Would definitely NOT recommend.
Stayed 1 night in Sep 2023
Response from CRI on Oct 11, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet but close to the downtown
Stayed 1 night in Aug 2023
Response from CRI on Sep 3, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Verified traveller

Liked: Room comfort
Fair price for the area if it had water
No water pressure in the shower. Basically no water to speak of.
Stayed 1 night in Aug 2023
Response from CRI on Sep 3, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

4/10 Poor

Kyle

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from CRI on Aug 30, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Judith

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Did Not Like: The room lacked a handheld shower head and a makeup mirror with magnofication. Liked: The grounds were lovely.
Stayed 2 nights in Aug 2023
Response from CRI on Aug 21, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

pasumarti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious apartment size room. Clean and quiet.
Stayed 1 night in Aug 2023
Response from CRI on Aug 18, 2023
ORThank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this property always make us feel welcome. 100% professional and perfect, each time we’ve stayed. Family operated and check-in is always a breeze. Clean, quaint and convenient…exactly what we want.
Stayed 1 night in Aug 2023
Response from CRI on Aug 12, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

2/10 Terrible

Kris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet. Other than the room was very small about the size of hotel bathrooms, Bathroom smelled of mold and shower needed attention, Bed was squeaky, Door was warped and didn’t close all the way, Windows were open when we arrived after 9pm so the room was very cold. The only heat source was a plug in heater which didn’t heat the room very well. Everything was outdated except the Tv. Very disappointed in paying over $300 for the night its a complete rip off.
Stayed 1 night in Jul 2023
Response from CRI on Aug 6, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

4/10 Poor

sandra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Where to begin. Rusty, springs only sofa bed. Inadequate heating. Unsafe bathroom floor. Furniture scarred and sticky. Bathroom sink and counter had a layer of scum. Room felt like a swamp even with windows open. Entire place needed maintenance. For what we paid, it was a rip off. Not at all how it was advertised. This was in no way a “resort”. Refund please!
Stayed 2 nights in Jul 2023
Response from CRI on Aug 6, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Claudia

Stayed 1 night in Jul 2023
Response from CRI on Jul 29, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

4/10 Poor

Rachel

Stayed 1 night in Jun 2023
Response from CRI on Aug 11, 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Audra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bathroom window needs a screen. Bathroom needs updating.
Stayed 2 nights in Jul 2023
Response from CRI on Jul 22, 2023
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience, and valuable feedback helps us determine how well we deliver on that commitment.I have reviewed your comments and concerns and assure you that they are appreciated and valued.