We selected Iberostar as we have gone to other Iberostar resorts in other countries.
We found our stay in this resort very unpleasant. When we got there, the parking attendant told us that we could not park there as it was full even though we were on the list of to check in, and we were told to check in with reception for parking.
When we checked in and inquired about the parking they said we should speak with the parking attendant! A lot of run around and unfriendly staff!
At checkin we were told that they would need to hold our passports overnight for the registration, when we inquired about how compliant is this with countries’ requirements that citizen have their passports on them when outside of their country or what is their security protocols for storing passports, we were told that we could pick up our passports in the evening. When we insisted that we would wait since they clearly could not securely store our passports, the reception completed the registration at that point in time.
When we had an issue with our room key that it would not open one of the doors, we had to wait over 20 min to have the key reset.
Most staff were rude, the resort was over crowded, the food mediocre at best, basic amenities missing (i.e map of resort, do not disturb sign….)! We were so disappointed and could not deal with the lack of service that we left a day before we were supposed to.
