On the beach, white sand, free beach cabanas, sun loungers

Reviews of Sandals Montego Bay - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Montego Bay - ALL INCLUSIVE Couples Only
Kent Ave., Montego Bay, Saint James

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 224 reviews" "
Rating 8 - Good. 61 out of 224 reviews" "
Rating 6 - Okay. 25 out of 224 reviews" "
Rating 4 - Poor. 10 out of 224 reviews" "
Rating 2 - Terrible. 6 out of 224 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it was an excellent experience. The room could use a touch on maintenance. Some light bulbs burnt out, bathroom fan not working. Maybe invest in some new billiards sticks. But the value was absolutely present in the outstanding food and service. My wife and I are chefs and we couldn't stop taking about how great the meals were. 10 out of 10 for the F&B director and kitchen staff!! We can't say enough how great the private beach was. Some heavy equipment operating for the first 3 days. We understand the need but it was a little less than relaxing with 2 bigs earth movers running around you for most of the day. The house keeping did a fantastic job. There was amazingly no sand in our room, considering we had the honeymoon beach walkout. The room was perfectly located in the center of the resort, it was a trip and fall to the bar and two restaurants. We will very much consider Sandals for all future vacations.
Stayed 6 nights in Feb 2024
Response from HP on Feb 23, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Peter

Stayed 5 nights in Jan 2024
Response from HP on Mar 20, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated us like true vacationers
Stayed 5 nights in Jan 2024
Response from Sara on Jan 30, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from HP on Jan 22, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Some staff weren't as friendly as I had hoped. Our room was above Tokyo Joe's, so we could not use our balcony after dinner because of the exhaust fans from the restaurant.
Stayed 6 nights in Nov 2023
Response from Sara on Dec 1, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Tara Siegle, Belgrade

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We will never stay at a Sandals resort again - EVER. We discovered we have a superpower .. we are INVISIBLE - the staff and service were absolutely awful - we were definitely on the other side of the hierarchy that is SANDALS. DO NOT STAY HERE
Stayed 5 nights in Oct 2023
Response from HP on Nov 9, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Tammy

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was absolutely amazing and we had the best time ever at our first all inclusive! We booked St Lucia for our anniversary in 2025!
Stayed 5 nights in Oct 2023
Response from Sara on Oct 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Ethel M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and very clean rooms
Stayed 4 nights in Sep 2023
Response from HP on Oct 5, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Charlie

Travelled with group
Liked: Amenities
Beautiful resort. Staff was constantly cleaning. 2nd stay at Sandals Montego Bay. Overall, the staff not nearly as warm and welcoming as I recall from 20 years ago, especially the water sports team (Thank goodness for Leon and Macca(sp?), my wife is still raving about her snorkel adventure). Pluses: The beach, food, convenience, Romana Cucina Minuses: Watersports Team, some staff members
Stayed 4 nights in Aug 2023
Response from HP on Aug 31, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 Terrible

Warren

Stayed 3 nights in Aug 2023
Response from HP on Aug 30, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Jennifer

Stayed 3 nights in Jul 2023
Response from HP on Aug 30, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Shaquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Elizabeth De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness
The hotel setting was beautiful. The beach and water was just ok. The staff wasn't too friendly and overall we had higher expectations.
Stayed 3 nights in Mar 2023
Response from HP on Mar 23, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Jimmy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing. perfect. Best property in Jamacia by far
Stayed 4 nights in Feb 2023
Response from HP on Mar 1, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Claudia

Stayed 3 nights in Aug 2022

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 4 nights in Mar 2022
Response from Hugo Perez on Mar 23, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Balkys

Travelled with partner
Disliked: Staff & service
This is not a luxury resort or luxury experience. Luxury swim up suite only included one chair, one luggage holder and no luxury. The duvet had holes. The pillows were flat. Phone service in the room doesn’t always work. Luggage wasn’t picked up from room after 4 calls to front desk. Luggage was left outside at wrong room upon arrival. Don’t expect fresh juice or for all of the menu items to actually be available. Entertainment was sub par. Don’t recommend for price point even if this was a 3 star. Airport is located in the back yard of this location and airplanes take off frequently. Not a crystal blue beach. This is more of a do it yourself resort then staff providing you with service. Quality, Service and up keep of the property are lacking at this flagship resort.
Stayed 4 nights in Feb 2022
Response from Hugo Perez on Feb 24, 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

4/10 Poor

Lauren

Stayed 5 nights in Dec 2021

8/10 Good

Eunice, Roseville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is pleasing BUT they have an infestation of cats, especially in the Cabin 508 area and Stew Fish Restaurant, which apparently they have no control over. For those that like cats it’s not a problem, but for the ones that don’t, it’s horrific. Also, Oxtail should be a regular on the menu. I tried three restaurants that serves Jamaican dishes and never saw Oxtail on the Menu or even got at any point. Also ALL the restaurants that serve Steak should find a way to soften it more, even if well done, to prevent wastage as its very hard to chew even though tasty. Butch Restaurant for dinner is nice as well as Cucina for breakfast (Ackee and Saltfish). I never made it to Soy (Sushi) or Tokyo Jo, but the restaurants seem nice from the outside. Entertainment at night in the Living Room was nice. Mariner for snack lunch is excellent (Pizza, beef patties, hamburgers, quesadillas, etc). All in all, they did their best to accommodate me and upgraded me from my original room (I do not like cats), which allowed me to have an enjoyable Christmas vacation.
Stayed 4 nights in Dec 2021
Response from Hugo Perez on Dec 28, 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Irvence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the room to the staff there has been no disappointment.
Stayed 4 nights in Dec 2021
Response from Hugo Perez on Dec 8, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021
Response from Hugo Perez on May 27, 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from Hugo Perez on May 17, 2021
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2021
Response from Hugo Perez on Mar 8, 2021
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reopening
Front dest staff are amazing. House keeping amazing. Pools- very nice plenty of room. Drink quality- good Service and food quality at Butches is significantly better than others dinner restaurants. This hotel has recently re-opened, most likely why it needs some service fine tuning in some restaurants. Airport is a complete nightmare w covid procedures. Totally inept. 5 stations should be 2 & 3 hours wasted
Stayed 5 nights in Jun 2020
Response from Hugo Perez on Jun 29, 2020
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Rich, LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grat atmosphere, close to the airport, food was decent, beach volleyball was fun, the beach party was more of a show and meet all the staff managers and watch them dance it could have been a better 'party' if they would have kept the music going when they finally got some of the folks out of their chairs. Too bad they spent a ton of time talking about themselves.
Stayed 3 nights in Feb 2020
Response from Hugo Perez on Feb 26, 2020
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Terrance, Fayetteville, NC

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sandals Montego Bay was by far the best vacation location that my wife and I experienced. The scenery; drinks; entertainment; staff; food; beach; tours, I mean everything was excellent.
Stayed 3 nights in Mar 2017
Response from Hugo Perez on Feb 19, 2020
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The majority of the staff were beyond nice. The amenities were good overall. However, the pools were freezing and there were some hot tubs that were not hot. The food was so so for the most part although we thought the sushi restaurant was great. Overall, the property was kept very clean and the only issue we had was that the housekeepers did not do a very diligent job and cleaning the rooms. It was a fun time, the people were great and I would give it 3.75/5 stars.
Stayed 5 nights in Jan 2020
Response from Hugo Perez on Jan 17, 2020
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property, i have a wonderful time with my fiancé, every one at the resort was very friendly. I just have few suggestions please add standard firm pillows to the rooms without the guess have to ask for it just have it in the closet in case of need , those downs pillows are very uncomfortable, I didn’t complain but I couldn’t sleep at all during my stay just because the pillows and please add chicken wings to one of the lunch restaurant, i try the Jamaica wings and they are delicious. Thank you and until next time.
Stayed 8 nights in Dec 2019
Response from Hugo Perez on Dec 23, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sandals location, the staff was excellent and we really enjoyed the variety of restaurants that were on location.
Stayed 4 nights in Dec 2019
Response from Hugo Perez on Dec 20, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff beautiful gardens and balcony was beautiful
Stayed 3 nights in Aug 2019
Response from Hugo Perez on Sep 4, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The beach was wonderful. The specialty restaurants did not meet expectations. Food was not brought out hot, some dishes were definitely pre made and / or frozen and not warmed through. Mini bar was never restocked. We always had to call for items each day. Again it was nice but for the money I think they could do better. And the place needs renovation and updating. It is very dated. The pool bar pool portion that wraps around the back does not filter well, it’s dirty and unpleasant in that area.
Stayed 5 nights in Jul 2019
Response from Hugo Perez on Jul 29, 2019
Good Day Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Need more Jamaican food for dinner and breakfast.
Stayed 3 nights in Jul 2019
Response from Hugo Perez on Jul 24, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything! The food was great, they offered a variety of restaurants. Activities varied all week, staff was absolutely generous.
Stayed 5 nights in Jul 2019
Response from Hugo Perez on Jul 15, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Claudio, Staten Island NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute you arrive at Sandals Montego Bay, the view takes your breath away. The entire resort is beautiful and clean. The rooms are updated and kept clean by the staff which include a fully loaded bar. Let me tell you about the staff...wow! Most of the staff at the resort is so pleasant and professional. My wife and I couldn’t believe how nice the staff was. At the Oleander, Kacy Ann was so sweet we went back there 2 nights in a row (also this is probably the best restaurant at the resort). At Butch’s, Robert was so attentive and had so many recommendations on the menu. The bartenders Ackeem and Andrew were a blast, I saw on previous reviews that people complained about the airport being so close but we thought it brought a bit of a uniqueness to the resort. Plus it was nice to see the staff wave at every plane flying out. This resort is a must for couples visiting Jamaica.
Stayed 5 nights in Jul 2019
Response from Hugo Perez on Jul 11, 2019
Hello Claudio! Thank you for taking the time to write us! We strive in creating the best experience for our guests and are very glad you have enjoyed your stay. Our goal is always to exceed expectations, We can't wait to have you guys back!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Excellent hospitality , amenities are plentiful and the food is great. Will surely visit again!
Stayed 3 nights in Jul 2019
Response from Hugo Perez on Jul 8, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff was outstanding but this seems to be commonplace whether in or out of the resort. The flora was meticulously selected and maintained. The rooms were very presentable, upkeep was on point and very clean. Resort layout was spacious and well though out.
Stayed 6 nights in Apr 2019
Response from Hugo Perez on Apr 23, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful anniversary ~ will definitely book again.
Stayed 5 nights in Apr 2019
Response from Hugo Perez on Apr 22, 2019
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Lacie, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort!! Everyone was so nice. Not pushy at al! We will definitely be going back!
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort
The resort was exactly what we expected. The Staff was great and accomodating. The food was good. Yes, the airport is close and the planes do make quite a bit of noise when they are taking off, but the atmosphere makes up for that downfall. A great experience.
Stayed 4 nights in Jan 2018

8/10 Good

Nathan , Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weddingmoon
We got married at Sandals resort Montego Bay. The resort is going through remodeling now as of Nov 28th, 2017. When it is done it will be absolutely amazing. I'd love to go back in a year or two. the staff is very nice and friendly and everyone is happy! In Jamaica there are no problems only situations they say. If you want to go relax or get out and do some excursions you will be happy doing both. Bring lots of cash and get ready to party!
Stayed 7 nights in Nov 2017

10/10 Excellent

SJH1874, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!!!!!
Unbelievable set-up. 100% in every way. Special praise to the staff who were all amazing with special thanks to Scheviron our butler, Alekio and Ramone who were mad as hatters and kept us all entertained. Food is all of a high standard and the drinks are top shelf. Thank you Sandals and we will see you again soon. Simply the best!
Stayed 7 nights in Nov 2017

10/10 Excellent

Cheryl, Olive Branch, MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th Anniversary
My husband and I just got back from the resort and I cannot say enough about how wonderful this place is. Our first room was a little far for me to walk just getting over a broke foot and we asked if there was some way they could change our room and they did. The staff was wonderful!!! Everyone was so friendly and helpful. Of course when your there a week you tend to have your favorites. Kayon was one of the ones that really stuck out for us. She helped us with things that were not even in her job description. Eric is one that greeted us when we first got there and we saw him everyday through our trip and also went out of his way to make sure we were taken car of and had a great time. I would highly recommend this resort to anyone. I already want to go back!!!
Stayed 5 nights in Aug 2017

2/10 Terrible

Don't do it!!!

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is a construction zone! You can't hear
I wouldn't recommend this hotel to my worst enemy for the amount of money close to $6000 for the week this is the worst place to try to find any peace and relaxation let alone romance. If you want to go to sandals try new Negril or Ocho Rios, we ended up moving to the Negril resort and it was so much more peaceful and quiet and enjoyed our trip from there on. Not to mention that Montego Bay resort is literally on the airport it's all along side the runway. It's not just near the airport, it's on the airport property! The other side of the street is the runway! The noise from planes taking off is unbearable!
Stayed 8 nights in Jul 2017

2/10 Terrible

katherine

Disliked: Staff & service, room comfort
SERVICE WAS TERRIBLE!!!!!! SLOW AS MOLASSES- went there for my brothers wedding Served seafood to someone with a food allergy- and blamed it on the wedding party. Food was horrendous They had 6 weddings in one day.....pipes broke and the groom or groomsmen couldn't take a shower disorganized, rooms smell like mold- NO top shelf drinks- all frozen drinks are made with mixes not with real ingredients. Not enough umbrellas to accommodate all guests
Stayed 3 nights in May 2017

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tony, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Controllable and uncontrollable.
My wife and I arrived at Sandals Montego Bay on February 2nd and departing on February 6th, 2017. Our compliments to all of the staff for making our stay as comfortable as possible. This was our first all inclusive and we were pleasantly surprised with the food, beverages and service. We have traveled to several different Islands in the Carribbean. The only reason that I would be reluctant to recommend this resort, is the uncontrolable commercial Airport across the street. This is where you would arrive and depart the Island. During the day, the commercial airlines fly right over the resort countless times. The jet engines are loud enough that your conversation will be disrupted breifly, if you are outside. The air traffic is active from early in the morning to late in the day. Other than the jet noise that we became conditioned to by the last couple days, beautiful resort with great service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vincent, Morris county, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great place with a couple of drawbacks.
Everything was great from the staff to the food to the service to the convenience of everything to the short trip from the airport. That short trip is also a drawback. Planes literally take off behind the resort. I counted at least 25 conversation-stopping take offs a day. They are very loud. I was not really thrilled with the beach. It is a very short ribbon of sand making it a bit crowded with chairs. The Jamaican people were wonderfully friendly, helpful and just fun to be among.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time! The hotel is doing some remodeling, but it doesn't hinder the experience at all. The staff are very friendly. We went scuba diving for the first time, and loved it.