Exterior

Reviews of Grand Palladium Jamaica Resort & Spa All Inclusive

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 492 out of 1224 reviews" "
Rating 8 - Good. 316 out of 1224 reviews" "
Rating 6 - Okay. 187 out of 1224 reviews" "
Rating 4 - Poor. 104 out of 1224 reviews" "
Rating 2 - Terrible. 125 out of 1224 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Diana, Toronto

Travelled with family, Travelled with partner
Didn’t like the fact that you gave us an expired coupon book to use. Didn’t like the Zentropia Spa, lying to us that you can go into the pool after my niece got her whole head braided, as the products that they used called “ Control Edge” burnt her eyes causing swelling and redness, thus ending her vacation by staying in bed the rest of the day of only 4 days from Toronto, Canada on a bad note. She ended with suffering epilepsy absent seizures. Luckily, we rinsed out her burning eyes and gave her extra seizure medication. This cost $116.00 USD.
Stayed 5 nights in Apr 2024

2/10 Terrible

Kyla Angel

Travelled with family
Liked: Staff & service
The food was terrible but MOST not all, most of the staff were friendly. The area was clean to some extent but could be done better. Overall the experience was a 6.5/10. So not horrible. I would stay here again but only if this was my only last option.
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on Apr 24, 2024
Dear Kyla Angel, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 Excellent

Rosalinda Venette

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not like all the walking. The restaurants were all booked!!
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on Apr 24, 2024
Dear Rosalinda Venette, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of the areas mentioned and will have the relevant areas looking into the shuttle service and restaurant reservation system as we strive daily to fulfill our mission to turn our guests into fans. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Casia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money.
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on Apr 24, 2024
Dear Casia, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great staff
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on Apr 24, 2024
Dear Bianca We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Angelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sansaria Smith on Apr 24, 2024
Dear Angelena, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Would come back
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on Apr 23, 2024
Dear Steve, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Audria Annmarie Ricketts

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on Apr 24, 2024
Dear Audria Annmarie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. We hope to host you again so we can offer a greater experience

10/10 Excellent

Marni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were abundant and excellent. Great service. Rooms were a great size and perfectly clean. Pool area gorgous. Lovely quieter beach. Shallow warm and sandy. Super easy for my husband and I and our 3 20-something children to enjoy. Would happily return
Stayed 4 nights in Apr 2024
Response from Justine - Guest Services on Apr 22, 2024
Dear Marni, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Corrine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was welcoming and simple. Our room was run down and we requested a move the follwoing day, which worked out well. Kids club was doing by reservation only, 3hr blocks, and we were not imformed about this. That lead to massive disappointment for my girls. They switched back to first come first serve on our 4th day. So be fore warned, inquire with the kids club directly what policy they will be following during your stay, and asap if your kids are set on attending. All staff were kind and hard working. The property is large with a ton of stairs and only 2 old elevators at the back end of each lobby, not really usable. Calling for shuttle takes about 10 to 15 minutes and they are not freely around like other resorts we have visitied. Al a cartes were all tasty, made to order food in buffets were good. Food was plentiful, and replenished. Negril is the best buffet. Mojito cart outisde of the italian a la carte was wonderful! Dont have to worry about getting sick or bugs at thsi resort. The ocean is beautiful, pool is lively, and our premium experinece was excellent. Owen at the italian was the best service we encoutnered the whole trip! Overall it was a great family vacation. Solid 4 star resort and bang on for its price point
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on Apr 22, 2024
Dear Corrine , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

todd, Adell

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort! Ala carte restaurant's very good. Buffet just ok. Staff needs to realise your working in hospitality a smile , interaction with guests is a part of the job.
Stayed 8 nights in Apr 2024
Response from Justine - Guest Services on Apr 22, 2024
Dear Todd, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Sabrina

Liked: Staff & service
Would not go back
Stayed 4 nights in Jan 2024
Response from Justine - Guest Services on Apr 22, 2024
Dear Sabrina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

2/10 Terrible

rhasheda

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Justine - Guest Services on Apr 22, 2024
Dear Rhasheda, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed environment, helpful staff, well taken care of. The pool was fantastic, beach was very clean, staff and barkeeps were great. The experience was one i would like to repeat
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on Apr 18, 2024
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Troy Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the water
Stayed 5 nights in Apr 2024
Response from Sansaria Smith on Apr 18, 2024
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Fabiana Da Silva

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome place
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on Apr 17, 2024
Dear Fabiana Da Silva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Vanessa, Deer Park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT resort for families. My husband and I loved the fact that they had child care services during the day between the hours of 9am and 5pm with a break from 12-2pm where you need to have your kids (ages 1 and above). Afterwards you have the options of nannies services. It was the perfect balance for us so we had our adult time and family time. They downside was the food. Were foodies and the quantity wasn't good. The coffee shop amazing though. Concierge service was good, we reserved a cabana one afternoon with waitress services. Actually wouldn't mind too much coming back.
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on Apr 17, 2024
Dear Vanessa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

thomas

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The overall trip was good, but the cleanliness of my room was not up to standards. We did not get clean face towels on the three nights we stayed. The floor in the bathroom was not swept or mopped during our stay. Refilling the mini bar was supposed to be done nightly but it was refilled once. The mirrors were never wiped and we decided to not use the jet tub because it was never properly cleaned. The food was good and the atmosphere was pleasant. Some of the staff were very nice but others seemed that they were at the wrong job. We had a great time but there is a lot of opportunity at the resort to make it a great place to stay. I want to suggest that the resort place a questionnaire on your checkin if you would like to explore club membership or vacation packages with bonuses. This will help the guest in enjoying their vacation instead of being harassed about attending a session just to get a couple of discounts.
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on Apr 15, 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of the areas of improvement. We believe that our guests are the best ambassadors of our resort, and your review is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Brandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and services. The beaches were amazing and the water was beautiful. We can’t wait to come back!
Stayed 10 nights in Apr 2024
Response from Chris-Ann Gayle on Apr 14, 2024
Hi Brandie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Marlisha, los Angeles

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Staff were very rude and inconsiderate from the registration/check in process to the shuttle drivers. They expected tips even after providing bad service. Some drivers wouldn’t even say thank you after receiving tips.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Apr 9, 2024
Dear Marlisha, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Trevorlane

Liked: Cleanliness, staff & service, amenities
Property could do with some updating. Tiles in the shower, bathroom and sweet. Steps in the nain areas. Otherwise mostly good.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on Apr 8, 2024
Dear Trevorlane, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Venesea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!!!!
Stayed 2 nights in Mar 2024
Response from Justine - Guest Services on Apr 8, 2024
Hi Venesea, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on Apr 8, 2024
Dear Orlando, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 Good

Vickie

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Apr 7, 2024
Dear Vickie, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 Poor

Rashesh M, Ahmedabad

Travelled with family
Food was terrible and out of stock in most restaurants. We were misguided on the excursion we booked from property at overly charged price. Property checkin process was quite laidback and took around 3 hours to get room key. I have booked couple of vacations through Expedia but this was not a right decision. Looking forward to speak with customer service soon on this.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Apr 6, 2024
Dear Rashesh M, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Melisa, BURLESON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and bar tenders were great. But the beach is rocky with sharp rocks on most of the beach. The Steak restaurant was good. Indian restaurant was great and the others were marginal with the seafood being awful. The Friday night show was a Bob Marlee tribute and they were really good. The beds were comfortable, but the minibar stocking service was not very responsive. The security box never worked despite several calls. Finally, there is a lot of walking! Big spread out property. No elevators either and there are 3 floors for the rooms. I saw only 1 swim up bar but didn't really want to use the pools since there were lots of kids in the pools.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Apr 6, 2024
Dear Melisa, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We are however saddened to hear that some aspects of your stay did not go well per say the security box issue and the restocking of the mini bar. we will be making the necessary steps to correct and improve on these parts of the service as We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on Apr 3, 2024
Dear Feng,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful! My room was clean and comfortable. The staff was amazing and eager to help with excursions and Info about Jamaica. The only thing that can improve is the FOOD. The specialty restaurants took forever and the food was just ok. The Buffett was disgusting. My family looked forward to the jerk pit opening daily, that was the only decent food on the resort.
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on Apr 4, 2024
Dear Kelly, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite some of the the less than favorable dinning experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Attorine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful to look at, well kept and excellent service. We felt relaxed and comfortable the entire time of our stay.
Stayed 4 nights in Mar 2024
Response from Justine - Guest Services on Apr 2, 2024
Dear Attorine Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justine - Guest Services on Apr 2, 2024
Dear Christine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

DEEPA SOUNDARA

Travelled with family
Liked: Amenities, property conditions & facilities
Good all inclusive resort.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Apr 1, 2024
Dear Deepa Soundara, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went during spring break with two kids 4 year old and 7 year old. The resort was sold out and very busy when we were there but mostly the resort handled such a large number of people well. All was great. The kids club was amazing. My kids had fun l staying at kids club for a couple of hours a day and participated in shows that girls from kids club put together.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on Apr 1, 2024
Dear Olga Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort. Staff and members were so welcoming, nice and friendly. Our rooms were always clean and loaded with the fresh towels. Dining was always great and delicious. We highly recommend the resort!
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Mar 31, 2024
Dear Sandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Connie

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! It was my first all-inclusive experience and it exceeded my expectations!
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on Mar 30, 2024
Dear Connie Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

2/10 Terrible

abigail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not enjoy this place at all horrible staff way too big horrible coffee
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on Mar 29, 2024
Dear Abigail, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the dinning experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

6/10 Okay

Pilar

The property is beautiful, needs some renovation. The food was awful and that made our stay not so enjoyable. They could improve this if they want!!
Stayed 4 nights in Mar 2024
Response from Amanda Chin on Mar 28, 2024
Dear Pilar, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite the less than favorable experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Bharat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.. !
Stayed 4 nights in Mar 2024
Response from Amanda Chin on Mar 27, 2024
Dear Amanda Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amanda Chin on Mar 27, 2024
Dear Amanda Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed Sunset Cove. The ambiance there was fantastic. The Jerk Hut served delicious chicken and pork. Booking the restaurants for our group of 7 was very challenging. However with persistence every thing worked out. Many thanks to the following staff Stephen Miles, Janel Green , and Amanda Chin for making our stay extra special!
Response from Amanda Chin on Mar 24, 2024
Dear Albert, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans and we are happy to achieve this with you. We sincerely apologize for the difficulties experienced as relates to making dinner reservations. We will continue to work hard to improve in these areas and will strive to further exceed your expectations. We look forward to seeing you again soon!

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy food was good people were friendly really no issues solid place
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on Mar 23, 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to improve the areas you have mentioned and will strive to further exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Le

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel have several beaches and you able to feed fishes!
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on Mar 22, 2024
Dear Le on, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Manroop

Travelled with family and small children
Loved the ambience of the villa
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on Mar 23, 2024
Dear Manroop, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

David Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay at the Grand Palladium and I would return without hesitation. I can see why there are very mixed reviews for this resort but it really comes down to what you are looking for. Pros: - The staff were incredibly fun and friendly and wanted to make sure you are having a great time. Especially helpful and attentive were: Stephen Miles Janel Green Amanda Chin All of whom jumped through hoops to keep the smiles on our faces on a regular basis. - The beaches were fantastic, especially Sunset Cove and we loved going out for little snorkeling trips from there. - The rooms and facilities overall were really nice and clean. Depending on your room, you may be a bit further away from the lobby but the walkways are shaded for the most part and there is shuttles running on a regular basis if you don’t feel like walking. - Entertainment at night was wonderful (especially if you enjoy reggae music) and was different every night during our 1 week stay. Cons: - Food was mediocre but not bad either. We loved the jerk meat huts, Jamaican and Indian restaurants. But yes, the reservation system is very annoying, especially when you try to have dinner with people from different rooms. Service during meals was generally very slow all around so you definitely need to plan more time. And depending on where you are eating, if you are sitting outside, it can get pretty hot if there is no wind. - Supply of water bottles was not enough in the mini bar. They only
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on Mar 23, 2024
Dear David Graham, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. It is wonderful to hear that most of your stay went well and we appreciate the highlight. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer an even greater experience.

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the off short snorkelling
Stayed 10 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Anna, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We are disappointed to learn that some of the experiences did not meet your expectations and we appreciate your feedback. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Chrishonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely underrated. The property is absolutely beautiful, conveniently located, and has several eating options. I will be returning to visit this property. It well exceeded my expectations. 10/10
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Chrishonda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We are disappointed to learn that some of the experiences did not meet your expectations and we appreciate your feedback. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Jasmyne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great , but food was nasty .
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Jasmyne, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the dinning experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Anissa

Travelled with group
The staff was pleasant and it was a beautiful property.
Stayed 2 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Anissa, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

ELSIE DANKWAA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Elsie Dankwaa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We are disappointed to learn that some of the experiences did not meet your expectations and we appreciate your feedback. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Delresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIMPY BEAUTFUL
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Delresa Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Scott Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The people / staff are the big draw in our second time at this report in a group of 16. Always love Sunset Cove, most restaurants are very good. Excursion to Dunn’s River and Mile Nine was a memorable 13 hour abduction; ). Unfortunately, the trip left 10 minutes before the buffet opened and the chef was insistent that we not ‘touch’ the buffet…’it had to look good for the first ones in’. I thought we were first haha. I will not let one bad staff member ruin anything for the other 99 that treated us like royalty. Highly recommend this place if you are an average non complaining type of person / group!!
Stayed 10 nights in Mar 2024
Response from Sansaria Smith on Mar 20, 2024
Dear Devang, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.