Ratings based on 1,349 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel

Posted 23-Jul-2014
Pros: staff were very nice
Cons: making sure the air works in the rooms every night!!
Location: We went to Negril cliff diving, shopping and to the beach. Nice day away from the hotel
Food was good, shows were good, beach was beautiful, pool was great and drinks were great. Two nights had no air so that was not good.
2 out of 5
by A verified traveller from atlanta

Very disappointed

Posted 22-Jul-2014
Our air conditioner was not working for three days. Same excuse each time. No one at front desk would answer phone. The food at most of the restaurants was marginal. The house wine was the worst. Wait staff was Ok. But others were not very cordial. Was expecting a lot more for the money we sprent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful resort

Posted 21-Jul-2014
Pros: The pools. All of them are reasonably clean and even though the resort is huge with a ton of people it is never jam packed.
Cons: The must smell of the rooms
Location: Go on a taxi ride and enjoy the country!
My husband and I went to the Grand Palladium for our honeymoon. It was absolutely beautiful. Jamaica is a beautiful island with a lot to see. We definitely be going back!
3 out of 5
by A verified traveller from DC

Nice facility. ..Need to work on customer service

Posted 20-Jul-2014
My party was upgraded to the Lady Hamilton side of the hotel which was suppose to be "the luxury" side of the resort. However it was average so I hate to see what the Jamaica side had to offer. Our room was cleaned but no bath towels or wash cloths were provided on the 2nd day because they ran out. We had to ask 4 different staff members about bath towels before we receive any about 10 pm. The facility nice...food average...staff not friendly!
4 out of 5
Recommended
for Everyone
by A verified traveller from KY

great resort!

Posted 15-Jul-2014
Pros: Beatiful resort, lovely and courteous staff, big variety of restaurants, good variety of drinks! lots of activities to do.
Cons: Room air conditions are not very good (not cool enough).
Beatiful resort, lovely and courteous staff, big variety of restaurants, good variety of drinks! lots of activities to do. Room air conditions are not very good (not cool enough). Lobby internet was free but internet access in rooms was very expensive.
3 out of 5
by A verified traveller from houston

Ok hotel

Posted 15-Jul-2014
There is no a/c in the rooms or in the restaurants, it was too hot. The food was delicious and the staff was very helpful. Overall, I wouldn't consider this a 5 star hotel though.
3 out of 5
Recommended
for Everyone
by A verified traveller

Very Nice Hotel

Posted 15-Jul-2014
Very nice hotel and resort, the only problem we had the a/c in our room it wouldn't get cool enough, besides that the hotel was great, the pools are wonderful and of course the beach is great. ...
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Vacation Quality

Posted 14-Jul-2014
The facilities and dining quality were good. The beach lacked high quality, fine sand but had good chairs, with plenty of shade from umbrellas to escape the sun. The bed in the room was too hard, but the room was elegant and spacious. The hotel staff were extremely helpful and friendly
1 out of 5
by A verified traveller

Just plan horrible

Posted 13-Jul-2014
I did not like nothing about my stay here. It's old out dated food is disgusting staff are rude and pushes just don't waste your time or money.
2 out of 5
by A verified traveller from ny westchester. USA

Posted 13-Jul-2014
Iiliked. The food, the place is beatifull;but the service in general. Is terrible,no good