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Reviews of El Greco Resort

3.5 out of 5
El Greco Resort
11 Queens Drive, P.O. box 1624, Montego Bay, Saint James

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 999 reviews" "
Rating 8 - Good. 366 out of 999 reviews" "
Rating 6 - Okay. 257 out of 999 reviews" "
Rating 4 - Poor. 85 out of 999 reviews" "
Rating 2 - Terrible. 57 out of 999 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Maria, New York

Travelled with family and small children
I stayed at El Greco in February of 2020 hotel was booked through Expedia.com location was great I was able to move around locally my biggest problem is El Greco still did not refund my Deposit that I should have receive at the end of my stay providing there was no issues regarding the property . El Greco please do the right thing send my refund.
Stayed 11 nights in Feb 2020
Response from El Greco Resort on Sep 8, 2020
Our records indicate the Deposit was reversed. As this involves confidential details of the proof, we will not provide more information to compromise same.

2/10 Terrible

MarkMuirhead

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Nothing. When I came to the front desk, they said my 'pre-paid reservation' was to late and I was at the desk at 2pm. For the first time in all my years of travel they did not let me in the hotel, and said I had to work it out with Orbitz to get a refund for not staying there.... This WRONG and NOT fair.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 13 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Patrick, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Great daily free breakfast...Nice quiet and clean property
Stayed 3 nights in Mar 2020

6/10 Okay

Dee, New Jersey

Travelled with family and small children
Disliked: Property conditions & facilities
The property is okay, but the rooms are rundown and outdated.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Restaurant was very good and excellent service. Did not like to pay to go the beach after 2 days. Air conditioning only in bedroom. Plumbing problem. Wifi only on balcony. Pool looks dirty. Expensive for what it is.
Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Ahisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I liked the hotel. The problem was that I thought I was getting a smoking room because that’s what I paid for on the app. But about 2 days into my trip I was told it’s a non smoking place.
Stayed 6 nights in Mar 2020

8/10 Good

Horace, Thousand Oaks, Ca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good breakfast, property needs renovating
Stayed 5 nights in Mar 2020

2/10 Terrible

Shivana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place says they offer free transportation and that was not the case. Very angry to have had to pay 40$ to go to and from this hotel and I took this place
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was suitable for the occasion. My trip was very short.
Stayed 2 nights in Mar 2020

4/10 Poor

KBerg, U.S.A.

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bathroom vanity was falling apart, the kitchen light didn't work, the restaurant was constantly out of menu items and the service took forever. One day we waited at least an hour and 15 minutes for a simple lunch item!! Half the restaurant staff were terrible. The female lobby staff were not polite, friendly or helpful. They were all sullen and rude. The male lobby staff were fine. The pool was OK, but the whole place needs a makeover. It was not a hotel or resort but more like a Motel 6. We had a kitchen, but they didn't provide washclothes, towels, dish detergent, nothing. We had a coffee maker, but no coffee or tea. They also did not provide shampoo or body lotion. To buy all of this stuff either in the motel or in the convenience stores on the Hip Strip cost a fortune. If I was Expedia I would never have offered this motel as a travel option. I feel totally gypped.
Stayed 6 nights in Mar 2020

2/10 Terrible

Nikki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and outdated no Security I booked a room through Expedia when I got to the hotel I was told that the rooms were all booked up they sent me to a different property where I had to pay more money to stay there when I already paid online for one room. I get to the room very old outdated! Something bit me the food was not fresh
Stayed 1 night in Mar 2020

10/10 Excellent

Danielle

Stayed 6 nights in Mar 2020

8/10 Good

Nikki, Toledo, OH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful, restaurant and club on the property, staff very friendly
Stayed 3 nights in Mar 2020

8/10 Good

Kaylie, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the property. The 2 bedroom suite was huge.
Stayed 2 nights in Mar 2020

2/10 Terrible

LaShawn

Travelled with group
Disliked: Staff & service, room comfort
Horrible
When I arrived at the resort i was told that i had to be relocated to another hotel because there was maintenance issues, which is understandable. The issue for me was, you guys waited until i got there to relocate me, and the resort i was relocated to was horrible. When i initially booked, i booked a 2 bed 2 bath with 1 king size bed and 1 queen size bed. The hotel i was relocated to gave me a 2 bed 1 bath with 1 king size bed and 2 twin size beds. That is unacceptable for 2 full grown adults!
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place for an airport arrival /departure. Staff could be more friendly at front desk and the wait staff needs better training on service and customer requests otherwise the food was good and the dining has a great view
Stayed 1 night in Feb 2020

10/10 Excellent

Jerdine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The property is dated and needs some upgrading. The cable does not work. The bathrooms are old.
Stayed 4 nights in Feb 2020

8/10 Good

London, Lond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
General ok but lack of telephone access to staff or reception, no iron and difficult to report repairs
Stayed 6 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you are looking for a place to stay for business just to sleep or if you are planning a stay as a villa with plans to go out this is perfect. The views are breathtaking. However if you are looking for a place to enjoy yourself and relax with many amenities, keep looking.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
as the term goes “you get what you pay” beautiful view of Jamaica from the top of the hill were the hotel is situated. El Greco needs up grading. Everything is out dated! Pool, rooms, dinning everything needs updating. Great spot with a view. The food is excellent and your 10 or less walk to both the “beach and on the Hip Strip” plus minutes from the airport.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except for initial check-in
Check-in starts at 3pm--it is NOT 24h like listed in the description! Our initial check-in experience was quite poor as there was an extremely apathetic receptionist who turned us away at 10:30am (although we were able to store our bags for free while we wandered the city). We had a much better experience when we returned and every time afterwards, as we interacted with a different receptionist. Seems like the first receptionist was just filling in for the day (public holiday) and didn't know what was going on. The room itself was fine, again no shampoo which is standard for Jamaican hotels, Wi-Fi mostly worked, they do provide pool towels and free access to the Doctor's Cave beach across the street. Breakfast was excellent; free at their restaurant on their property, with option of European (fruit, toast, eggs) or Jamaican (fruit, toast, saltfish, greens). Everything about the stay was great except for the initial check-in.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property is in a good location, the staff are very friendly and helpful, however the TV and internet reception is very very poor, nonexistent
Stayed 2 nights in Feb 2020

6/10 Okay

Anonymous, Ny ny

Travelled with partner
Liked: Staff & service
Limited of WiFi in room....telephone and safe broken
Stayed 7 nights in Feb 2020

8/10 Good

Leon j

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

6/10 Okay

Jorge

Business traveller
Liked: Cleanliness, staff & service, room comfort
NO AIRPORT SHUTTLE AS PROMISED
I do not appreciate Deceiving Sales Tactics - this hotel in the propaganda said "airport shuttle" which means free airport shuttle - there is NO airport shuttle. Basically they call you a cab and it is $20 for a 2 mile ride to the airport. So please make sure you correct this because this is not true. it should say "Airport Transportation has a cost" not "airport Shuttle"
Stayed 1 night in Feb 2020

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The service was great it’s close to hip street and everything you could need to make your stay in MoBay amazing! We missed the breakfast because we didn’t get out on time but I heard it’s amazing!!! I’ll get it next time for sure!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
The grounds/maintenance staff were very friendly and helpful. The front desk staff seemed flustered as they seem to be constantly multi-tasking- phone, check in, photo copying etc.. It would be good if thet acknowledged those standing waiting to be served. The room was spacious and clean. The bathroom needed updating. The AC leaked twice but the maintenance guys made it bearable because they genuinely care and are very responsive. Breakfast was great. I would recommend this property. It's not a 5 star hotel and you didnt pay 5 star price so when you review it quit comparing it to a 5 star.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Jamaican breakfast! Staff generally friendly and knowledgeable. Reasonable transportation to and from the airport. Excellent location.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

TAWANNA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DIDNT LIKE ANYTHING ABOUT EL GRECO I WILL NEVER EVER STAY AT THAT PROPERTY AGAIN UNLESS THEY START COMPLETELY FROM THE BEGINNING AND REBUILD THE ENTIRE PROPERTY. NO MONEY THATS MADE AT THAT PROPERTY IS BEING INVESTED IN FIXING UP THE PROPERTY. I COULDNT WAIT TO LEAVE. THE CHECK IN PROCESS WAS HORRIBLE DO NOT WASTE YOUR MONEY. SPEND A FEW MORE DOLLARS AND STAY AT A MORE COMFORTABLE LOCATION. ITS NO REASON TO EXPLAIN EACH SPECIFIC THING THATS WRONG WITH THAT PROPERTY BECAUSE ITS EVERYTHING WRONG. POOL AREA IS DISGUSTING. I DID NOT EVEN ATTEMPT TO GO IN THERE. IF YOU DECIDE TO VISIT THERE ITS BECAUSE YOU DO NOT CARE ABOUT PAYING FOR COMFORT.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property looked dated - there was no microwave in my room - or was there an iron.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Sandra, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff!! Love the shop on property! Loved the property itself. Rooms need to be improved!!! Cook need to be improved!!! Would definitely recommend and return.
Stayed 5 nights in Feb 2020

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Ricardo

Business traveller
Liked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Carmen

Travelled with family
Liked: Staff & service, room comfort
Deception
Advertisement for this site is deceiving the hotel is not in the beach it’s across the street there are no elevators and the two bed room suite is in the third floor and the bedrooms are up stairs in the suite this is not a handicap accessible property have to walk to restaurant Staff is excellent and so is the food
Stayed 2 nights in Feb 2020

4/10 Poor

Tiff, Florida

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Very close to airport and beach but not a very clean or comfortable property.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, but the rooms are dated and the WIFI was spotty in our room.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location on the property and the design of the hotel.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great!! Perfect location! I read so many bad reviews and was worried.... TRUST ME!!! It a great hotel!
Stayed 3 nights in Feb 2020