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Reviews of Ermitage du Lac - Les Suites Tremblant

3.5 out of 5
Ermitage du Lac - Les Suites Tremblant
150 Curé Deslauriers, By Mirror Lake, Mont-Tremblant, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geriann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great room the breakfast was disappointing there was not enough space to sit and enjoy in the breakfast area!
Stayed 4 nights in Jan 2024
Response from pvezeau on Apr 16, 2024
Thank you Geriann for your comments on your stay.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location ia amazing. The property is a bit old and rundown but the room was comfortable and clean.
Stayed 1 night in Apr 2024
Response from pvezeau on Apr 9, 2024
Hello Sandra,Thank you for your comments on your stay.

8/10 Good

Regis, Upper Marlboro

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately it was under renovations. But still it was a very good deal experience. Second time going there. We hope to come back again soon.
Stayed 5 nights in Mar 2024
Response from pvezeau on Apr 9, 2024
Merci Regis pour vos commentaires sur votre séjour. Nous espérons vous revoir très bientot.

8/10 Good

William

Stayed 2 nights in Mar 2024
Response from pvezeau on Apr 9, 2024
Merci William pour votre cote de 4/5

2/10 Terrible

Brock

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fully under construction. Anyone could access the hotel with no key. The front doors has exposed wiring. You have to walk through a garden to get to the hotel. Room service would only bring fresh towels and bedding if you called and requested it. Even then, they seemed surprised you’d even ask. Ice makers unplugged. They gave you a grocery bag of ice if you went to ask security. I’m very easy to please, but this was extremely overpriced and poorly serviced.
Stayed 7 nights in Mar 2024
Response from pvezeau on Mar 10, 2024
Thank you Brock for your comments on your stay. Due to a flood we are undergoing renovations.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from pvezeau on Mar 10, 2024
Merci Philippe pour votre 5/5

10/10 Excellent

Percival

Stayed 1 night in Mar 2024
Response from pvezeau on Apr 9, 2024
Thank you Percival for the great score on your stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from pvezeau on Mar 10, 2024
Merci Nicholas pour votre 5/5

6/10 Okay

J

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from pvezeau on Mar 17, 2024
Merci J pour avoir un moment pour coté votre séjour.

8/10 Good

Annick

Stayed 1 night in Feb 2024
Response from pvezeau on Mar 20, 2024
Merci Annick pour votre 4/5

10/10 Excellent

Ivana

Stayed 4 nights in Feb 2024
Response from pvezeau on Apr 9, 2024
Thank you Ivana for the great score. We hope you enjoyed your stay with us.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and quiet! Staff was incredibly helpful - got us bikes to ride around the area.
Stayed 3 nights in Dec 2023
Response from ermitage du Lac on Feb 18, 2024
Merci pour vos commentaires, nous apprécions votre retour d'expérience !

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jan 2024
Response from pvezeau on Feb 16, 2024
Thank you Viktor for your 5/5

10/10 Excellent

Nenad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time.
Stayed 4 nights in Feb 2024
Response from pvezeau on Feb 16, 2024
Thank you Nenad for your 5/5. We are happy to hear you enjoyed your stay

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from pvezeau on Feb 16, 2024
Thank you Heather for taking the time to evaluate your stay with us.

6/10 Okay

MAXIM

Travelled with partner
The room could have been nicer. Our friends had fireplaces big space stove top etc, our room was minimal and old fashion.
Stayed 4 nights in Feb 2024
Response from pvezeau on Feb 12, 2024
Thank you Maxim for your comments on your stay. Depending on the type of room you reserved they have different features.

6/10 Okay

Irina

Travelled with family
Disliked: Amenities, property conditions & facilities
We stayed at the hotel at the time when some of the pipes burst and there was a lot of clean up and renovation going on. The lobby was unusable as were the gym and some other facilities. No bathrooms in the common area. While we were notified that "the reception is not working and is temporarily in the hotel across" we were not told in advance what happened and thus did not have a choice to potentially choose another property. Having specifically requested a room on the ground floor we ended up being placed on the 4th floor.
Stayed 5 nights in Jan 2024
Response from pvezeau on Feb 6, 2024
We thank you for taking the time in giving your feed back.

10/10 Excellent

Brigitte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated. Reception staff (Julie) very friendly and helpful Great rooms Overall excellent (even though water damage in reception area)
Stayed 2 nights in Feb 2024
Response from pvezeau on Feb 6, 2024
Thank you Brigitte for your great comments.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet time
Stayed 2 nights in Jan 2024
Response from pvezeau on Feb 4, 2024
Thank you Albert for your comments on your stay.

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely pleased with our week long stay at Ermitage du Lac! Our room was spacious, clean and very comfortable. The hotels location was perfect for our needs...easy access to the Cabriolet and the entire Village while also being in quieter and less busy area comparative to many other hotels. We are already discussing plans to return next winter and can't wait.
Stayed 5 nights in Jan 2024
Response from pvezeau on Feb 4, 2024
Hello Katrina,Thank you for your positive comments on your stay. We look forward to welcoming you again upon your next stay at Tremblant

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Response from pvezeau on Jan 29, 2024
Merci Jean Pierre, nous sommes heureux que vous avez apprécié votre séjour avec nous.

8/10 Good

Roberta Iris

Stayed 3 nights in Jan 2024
Response from pvezeau on Apr 9, 2024
Thank you Roberta for the great score. We do hope you had a great time in Tremblant.

2/10 Terrible

Yosmany

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Gabrielle de Gagné on Jan 27, 2024
Merci pour vos commentaires

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay location wise/parking wise!!
Stayed 5 nights in Dec 2023
Response from pvezeau on Jan 24, 2024
Thank you Laura for the 5/5. We are happy that you enjoyed your stay.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from pvezeau on Jan 24, 2024
Thank you Brian for the 10/10. We are always happy to hear our guests enjoyed their stay.

10/10 Excellent

Liudmyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from pvezeau on Jan 24, 2024
Thank you Liudmyla for the 10/10. We are always happy to hear our guests had a great time.

8/10 Good

Myhaylo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from pvezeau on Jan 24, 2024
Mercy Myhaylo pour votre cote 4/5.

10/10 Excellent

Madalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from pvezeau on Jan 14, 2024
Merci Madalina pour votre 10/10. Nous sommes heureux que vous avez apprécié votre séjour.

10/10 Excellent

Piotr, Cambridge

Stayed 1 night in Jan 2024
Response from pvezeau on Feb 4, 2024
Thank you Piotr for your 5/5. We are happy you enjoyed your stay with us.

10/10 Excellent

Tim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from pvezeau on Jan 10, 2024
Merci Tim pour le 5/5. Nous sommes heureux que vous avez apprécié votre séjour avec nous.

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good amenities and wonderful staff made this a great family ski vacation.
Stayed 3 nights in Jan 2024
Response from pvezeau on Jan 10, 2024
Merci Pierre pour vos commentaires sur votre séjour. Nous sommes heureux que votre famille et vous ont apprécié vos vacances.

10/10 Excellent

Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tremblant pedestrian village with easy parking and attentive staff.
Response from pvezeau on Feb 12, 2024
Thank you Chandler for your positive review.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and nice
Stayed 6 nights in Dec 2023
Response from pvezeau on Dec 31, 2023
Thank you Andrew for your 5/5. We are happy that you enjoyed your stay with us.

10/10 Excellent

Vassil

Stayed 3 nights in Dec 2023
Response from Gabrielle de Gagné on Jan 26, 2024
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from pvezeau on Jan 24, 2024
Thank you Lisa for the 5/5

8/10 Good

Romen

Stayed 2 nights in Dec 2023
Response from pvezeau on Dec 27, 2023
Merci Romen pour le 4/5. Nous espérons avoir la chance de vous accueillir de nouveau très bientôt.

10/10 Excellent

Hayden

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was clean, great location, huge hottub, great free breakfast.
Stayed 3 nights in Dec 2023
Response from pvezeau on Dec 27, 2023
Hello Hayden,Thank you for the great comments on your stay. We do hope we get the chance to welcome you again sometime soon.

10/10 Excellent

Khushmeet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabrielle de Gagné on Dec 15, 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires

10/10 Excellent

Dan

Travelled with partner
Stayed 1 night in Dec 2023
Response from Gabrielle de Gagné on Dec 15, 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Gabrielle de Gagné on Dec 15, 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires

8/10 Good

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gabrielle de Gagné on Dec 15, 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires

10/10 Excellent

Veronique

Stayed 2 nights in Dec 2023
Response from pvezeau on Dec 8, 2023
Merci Véronique pour votre 10/10. Nous sommes heureux que vous avez apprécié votre séjour.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place convenient location
Stayed 4 nights in Nov 2023
Response from Gabrielle de Gagné on Nov 28, 2023
Thank you for your stay in our establishment. We appreciate your feedback

10/10 Excellent

je

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an ideal location and spot for hotel guests with amenities all around.
Stayed 1 night in Nov 2023
Response from Gabrielle de Gagné on Nov 28, 2023
Thank you for your stay in our establishment. We appreciate your feedback

6/10 Okay

RAESHEN JADE

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The room we had was not ready since it was booked online only 2hrs prior to check in. we were upgraded to a bigger room, which is nice. there is only one check in desk and looks like their system is old school because I had to wait for about 30mins just for check in. the front lady suzie, needs to retire. she looks tired for the job. or maybe it was late when we checked in around 7pm so probably was exhausted, I suggest a younger staff to work at night. she was pleasant but there was no warm welcome at all that you usually get when first checking in. She would sigh every 5mins like I was a nuisance. Room are clean, sheets are spotless, bed comfortable. breakfast was okay. cold cuts, fruits, yogurt, eggs and croissants. over all hotel was okay.
Stayed 1 night in Nov 2023
Response from Gabrielle de Gagné on Nov 30, 2023
Thank you for your stay in our establishment. We appreciate your comments.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place
Stayed 1 night in Nov 2023
Response from Gabrielle de Gagné on Nov 21, 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre, pratique… super!
Stayed 2 nights in Nov 2023
Response from Gabrielle de Gagné on Nov 18, 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

Ophelie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from pvezeau on Nov 13, 2023
Merci Ophélie pour votre 10/10

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2023
Response from pvezeau on Nov 12, 2023
Mercy Shayna pour le 5/5

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room- calm and quiet. Good breakfast included. Parking is inside, under the hotel. Found the parking costly however, compared to resorts elsewhere in Ontario/Québec (22$ taxes). Second, and this is not specific to this establishment, is that the pillows are so fluffy, big (high). Other hotels have the same so not a fair comment about this place. These are uncomfortable to sleep with/on. Couldn't hotel not have thinner pillows, foam types? I will bring my own pillows next time. Nonetheless, the room was splendid and we did get a free upgrade to a room with a fireplace. All and all, very recommended place.
Stayed 3 nights in Nov 2023
Response from pvezeau on Nov 6, 2023
Merci Francois pour vos commentaires sur votre séjour avec nous. La réception est toujours disponible pour vous aider et si vous préféré un oreiller moins épais.