Indoor pool, sun loungers
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
111 Waterstradt Commerce Dr, Dundee, MI

Reviews

7.2

Good

Rating 10 - Excellent. 153 out of 682 reviews" "
Rating 8 - Good. 241 out of 682 reviews" "
Rating 6 - Okay. 155 out of 682 reviews" "
Rating 4 - Poor. 72 out of 682 reviews" "
Rating 2 - Terrible. 61 out of 682 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

6/10 Okay

Kurt

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Old facilities showing its wear. Seemed clean. Staff was polite and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria, Comstock Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly, we needed a bed for the night, 1/2 way through our trip to Ohio. Bed was very comfortable, room was warm and plenty of room. Good WiFi. Disappointing breakfast (only waffles) but the price was so affordable that I'm surprised there was any breakfast at all. Thank you so much for a good night's stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Keith

Stayed 1 night in Mar 2024

2/10 Terrible

Roberta

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a good stay at all! We were on the ground level with a window that would not lock. There was no hot water. The room was in complete disrepair. We felt very unsafe. No vending machines and no ice. Would not stay there again.
Stayed 1 night in Feb 2024

6/10 Okay

Sierra

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Michael

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023

4/10 Poor

Gary

Door’s didn’t respond to key
Stayed 1 night in Nov 2023

2/10 Terrible

Kristolyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Todd

Liked: Staff & service
The staff were awesome. They were friendly and engaging. The beds were hard though, the rooms a bit small even for just 2 people, and the shower head barely worked.
Stayed 1 night in Oct 2023

2/10 Terrible

tamara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Hair was left in the shower drain and on side of tub. Hair all over hair dryer. Bathroom floor tile all cracked. Stuff left behind in night stand drawer. Floor does not appear to have been vacuumed.
Stayed 1 night in Oct 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
pool!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely dissatisfied
The room was in desperate need of a major cleaning! The hallway & room needed vacuuming, the pillows & sheets had hair on them, there was also hair in the coffee maker. The 2 upholstered chairs needed to be thrown out they were dirty & torn. The tub looked like it hadn’t been scrubbed since it was installed, also the wall vent was filthy. Also the back of the bathroom door had stuff all over it. The room smelled musty!
Stayed 1 night in Oct 2023

2/10 Terrible

Darrell

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on all the negative reviews online, I was compelled to write a review. I admit, we were hesitant to stay here, but were glad we did. The staff was extremely friendly and helpful. The hotel is a little older, but everything we saw appeared clean and in good repair. I'm sure if you looked hard enough, you could find fault, but our room was very pleasant and clean. Our bed was comfortable and had a nice bedding with a lightweight quilt and covering, not the half scarf many hotels call bedding today. We were pleasantly surprised to be able to watch the Thursday night football game on Amazon Prime on our room tv. Our dog was very comfortable in her bed under the desk. There were many dogs staying that night for a dog show, but only heard one dog barking, while it's dog parents must have left the room for breakfast. If possible, I would suggest requesting a room off the road, which was fairly noisy. We ran the fan from the heating & air conditioning unit for white noise. While not elaborate, there were plenty of options for a warm breakfast. They had a waffle iron and plenty of batter to make your own waffles, Jimmy Dean breakfast sandwiches, instant oatmeal, cold cereal, packaged danish and muffins, yogurt and of course water, milk, juice and coffee. The dining area was quiet, spacious and clean. We would stay here again if driving through the area.
Stayed 1 night in Sep 2023

6/10 Okay

Sherri

Travelled with family
Liked: Staff & service
Not great
Staff were nice and helpful. Pool was pretty warm for a hotel pool. Rooms were in need of maintenance. Bathtub plug didn't work making it hard to bath 2 year old. TV remote didn't work despite replacing batteries 2 times. Tiles in bathroom broken and slip around when you walk on them. Old rusty fixtures. Smell of marajuana throughout halls and common areas.
Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Staff & service, amenities
No comment
Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

2/10 Terrible

Frances, Brooklyn

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We spent the night in a room that smelled moldy, and we left covered in bed bug bites.
Stayed 1 night in Aug 2023

8/10 Good

Francis

Stayed 1 night in Aug 2023

10/10 Excellent

Victor, Bartonsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked dining, disliked construction everywhere.
Stayed 1 night in Aug 2023

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service
I went on a little getaway here for the end of summer so my kids could swim and it was great. The pool was nice they were so friendly! I will definitely be back. And would highly recommend!
Stayed 3 nights in Aug 2023

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Linda

Stayed 1 night in Jul 2023

2/10 Terrible

Andrew

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Debra

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking lot and hallways dirty. Overflowing trash cans. Room had lights that didn't work and marred paint on every wall.
Stayed 1 night in Jul 2023

4/10 Poor

nichole

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
The place is using equipment that's falling apart while the pool area was nice it was the only thing really worth writing about. Reserved a handicap room that was given away despite calling to verify Elizabeth available 3 days before booking. Mix reviews on the staff one lady was incredibly helpful while the other went out of her way to knit pick at my children. Not a hotel I would stay at again price was right but hotel was not.
Stayed 3 nights in Jul 2023

2/10 Terrible

roberta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Couldn’t get keys to work. Had to go back to front desk at midnight. Door was blocked open with towel and duct tape to access rooms.carpet was stained and dirty. Tile broken in bathroom. Stuff on walls needs painted. This is the worst motel I have ever stayed in.
Stayed 1 night in Jul 2023

2/10 Terrible

Bob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled terrible. Bed terrible. Unsecured hotel doors. Lack of housekeeping personnel. Noisy. Never again.
Stayed 3 nights in Jun 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great. But our only complaint would be a bunch of kids running up and down the hallway screaming and slamming doors.
Stayed 1 night in Jun 2023

4/10 Poor

Tom

Stayed 1 night in Jun 2023

10/10 Excellent

DONALD

Stayed 1 night in Jun 2023

8/10 Good

Rob

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property overall was decent. Other guests left trash near the outside trash receptacles and staff did not clean up the entire 2 nights we were there
Stayed 2 nights in Jun 2023

8/10 Good

Kirby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Needs updating
Place needs updating. Room clean but old window air conditioner very unclean. Had to change rooms as shower broke and second room had strong musty type smell. Also no safety feature on back entrance door..had key pad but anyone could enter the door and it slammed very hard disrupting sleep. Staff very friendly and nice!!
Stayed 2 nights in May 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could bw better.
Stayed 2 nights in May 2023

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly. The room was not clean. The comforter was dirty, the bathroom walls were dirty, the bed was so uncomfortable (it was very worn out). Although the staff was pleasant I wouldn’t stay there again because of the lack of cleanliness.
Stayed 2 nights in Apr 2023

6/10 Okay

gail

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Todd

Stayed 4 nights in Apr 2023

4/10 Poor

Nathaniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in took to long and they didn't have all information for my check in at first . I had to call Expedia to get my information sent again.
Stayed 1 night in Apr 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a good time. Checking in was easy and staff was friendly and helpful
Stayed 1 night in Apr 2023

8/10 Good

Kerrie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023