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Response from Kathy Lee Rose, General Manager on Apr 5, 2024
Thanks so much for your rating and review, we appreciate your feedback and hope that you choose to stay with us again soon.
10/10 Excellent
Tayler
Mar 19, 2024
Tayler
Stayed 1 night in Mar 2024
Response from Kathy Lee Rose, General Manager on Apr 9, 2024
Thank you so much for your 5 out of 5 rating, we appreciate it!
8/10 Good
Shawn
Mar 9, 2024
Shawn
Stayed 1 night in Mar 2024
Response from Kathy Lee Rose, General Manager on Apr 1, 2024
Thank you for your rating, we appreciate you staying with us!
2/10 Terrible
Maria
Mar 3, 2024
Disliked: Property conditions & facilities
We booked for our kids for the pool and water slide. The pool was ice cold, unable to use. The remote in the room had white hockey tape holding the batteries in.
Was so disappointed. We totally went for the Amenities that were not offered. My 3 year couldn’t even touch the water. This was their getaway and it cost $230 to sleep in a bed and listen to two kids cry over a freezing cold pool.
Maria
Stayed 1 night in Mar 2024
Response from Kathy Lee Rose, General Manager on Mar 20, 2024
I'm so sorry that yourself and your kids had a terrible experience and sincerely apologize for the issues you faced during your stay. This experience is not normal of what our property offers and I hope that despite this stay, you will return to stay again in the future.
Everything was fine
They should provide more lounge chairs at the pool. They only had 4, which were always full. They have space for 12.
Carole
Stayed 1 night in Feb 2024
Response from Kathy Lee Rose, General Manager on Feb 21, 2024
Thanks so much for your feedback, especially for the lounge chairs. We are actually replacing and adding more chairs in the upcoming weeks along with our renovations. We hope to see you back again soon.
We chose this hotel so the kids could spend the night swimming, using waterslide, breakfast in the AM... pool was closed for renovations, and at 9am there was no hot breakfast left and the waffle machine was very dirty. We left and took kids to breakfast at McDonalds. Kids were very disappointed without the pool.
Matthew
Stayed 1 night in Feb 2024
Response from Kathy Lee Rose, General Manager on Feb 21, 2024
I'm so sorry to hear of your stay, and the challenges you faced. I will follow up with our breakfast team as this is not our normal service expectations. I do hope that despite these challenges, that we will be able to welcome you back again soon.
10/10 Excellent
Dwight
Feb 9, 2024
Dwight
Stayed 1 night in Feb 2024
Response from Kathy Lee Rose, General Manager on Mar 20, 2024
Thanks very much for your 5 out of 5 rating, we appreciate it!
Response from Kathy Lee Munro, General Manager on Jan 9, 2024
Thank you so much, we hope to see you again soon!
4/10 Poor
mark
Travelled with family
Dec 31, 2023
garbage pickup noise 6:30am
mark
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Jan 2, 2024
Dear Mark, I'm sorry to read that you were disturbed by our garbage pick up and would like to sincerely apologize for you being disturbed so early. I do hope that despite this, you'd give us another try in the future.
Response from Kathy Lee Munro, General Manager on Dec 18, 2023
We apologize that you were not completely satisfied with your stay and hope that despite this, we will have the opportunity to serve you again in the future.
10/10 Excellent
Edmund
Travelled with partner
Dec 12, 2023
Liked: Amenities
Modern, comfortable and quiet hotel. The staff are exceptional. The hotel is very close to Moncton International Airport and a short drive to downtown.
Edmund
Stayed 1 night in Dec 2023
Response from Kathy Lee Munro, General Manager on Dec 15, 2023
Thanks very much for your feedback! We hope to welcome you back again soon.
Response from Kathy Lee Munro, General Manager on Sep 25, 2023
Thank you for your 5 out of 5 rating! We appreciate it!
6/10 Okay
Jennifer
Sep 24, 2023
Liked: Cleanliness, staff & service
Enjoyed our stay but the remote for the tv didn’t work (annoying) and the coffee given in the room is swamp water. We got in after midnight from the airport and come to find out if we want our continental breakfast they end it at 9. We opted to sleep in and forego the bfast.
Jennifer
Stayed 1 night in Sep 2023
Response from Kathy Lee Munro, General Manager on Sep 25, 2023
Thank you for your comments, we appreciate you feedback.
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Elite
Response from Kathy Lee Munro, General Manager on Aug 31, 2023
We are so sorry we did not meet your expectations as a hotel chain. We'd love the opportunity to welcome you back.
10/10 Excellent
Josh
Travelled with family, Travelled with family and small children
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Elite
Response from Kathy Lee Munro, General Manager on Aug 31, 2023
We are so sorry we did not meet your expectations as a hotel chain. We'd love the opportunity to welcome you back.
Very nice hotel, spacious suites. Kids had fun in the pool and breakfast was good.
Adnan
Stayed 2 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 21, 2023
Thanks so much for your wonderful feedback, see you next time!
10/10 Excellent
Metal
Travelled with family
Aug 16, 2023
I liked the pool, but I didn’t like the view of the junkyard
Metal
Stayed 2 nights in Aug 2023
Response from Kathy Lee Munro, General Manager on Aug 17, 2023
Thanks for your honest review, we unfortunately do not have control over our neighbors, and agree that view is not desirable. I hope that despite the view you do return again next time your travels bring you back to Moncton.