Garden

Reviews of Fiesta Inn Monclova

3.5 out of 5
Fiesta Inn Monclova
Blvd Harold R Pape 1909, Jardines de la Salle, Monclova, COAH

Reviews

8.2

Very good

Rating 10 - Excellent. 271 out of 629 reviews" "
Rating 8 - Good. 198 out of 629 reviews" "
Rating 6 - Okay. 84 out of 629 reviews" "
Rating 4 - Poor. 44 out of 629 reviews" "
Rating 2 - Terrible. 32 out of 629 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay stay. Most of the stuff were friendly and helpful. Some stuff by the bar were rude and said they were going to charge us for us to use tables even though we got beers from bar and were eating our own food. We had previously asked the bartender if it was okay to sit and he had said yes. Otherwise rooms were clean and our stay was pleasant for the most part
Stayed 3 nights in Feb 2024

6/10 Okay

Miguel

Business traveller
An acceptable option

10/10 Excellent

Joel

Stayed 1 night in Dec 2023

10/10 Excellent

Edward, Flower Mound

Stayed 5 nights in Dec 2023

10/10 Excellent

MGuadalupe

Travelled with family
Liked: Amenities

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Erik

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need refund
They never gave me the room because the reservation didn't appear in their system and I lost my money
Stayed 1 night in Oct 2023

10/10 Excellent

ANA NALLELY

Stayed 1 night in Oct 2023

4/10 Poor

Norma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Restroom, had a terrible smell. The smell was almost unbearable. You will have to shower really really fast. The window A/C unit was extremely old and noisy not very welcoming.

4/10 Poor

Romelia y Juan

Disliked: Property conditions & facilities
It was HOT the AC was not working on the lobby or the restaurant so uncomfortable. The service did what they could but horrible to be working under those circumstances.
Stayed 2 nights in Jul 2023

10/10 Excellent

GILBERT

Stayed 1 night in Jul 2023

8/10 Good

GILBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but people in next room had a dog barking making it hard to sleep.
Stayed 3 nights in May 2023

10/10 Excellent

Manoly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, very good service
Stayed 1 night in May 2023

4/10 Poor

Janis

Travelled with family
Disliked: Amenities, property conditions & facilities
Property has deteriorated. Long time customer. Hot water in shower took for ever!! Sink water flow and pressure awful and would not get hot, very difficult to shave. Safe did not work, furniture drawers would stick. Some lighting g did not work. We have stayed here for several years and property gets worse each time. Last stay for us! The only benefit now is it’s a convenient location but we are finding another location on our next visit.
Stayed 2 nights in May 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. Friendly staff.
Stayed 1 night in May 2023

6/10 Okay

Ana

Stayed 2 nights in Mar 2023

8/10 Good

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was helpful and polite. The room was clean and the bed comfortable. The bar was lonely and looked boring, so I went out for drinks. But it’s not a resort, so I couldn’t expect more. Overall it’s a decent hotel for the price and I would stay there again.

10/10 Excellent

claudia escobedo

Stayed 2 nights in Nov 2022

2/10 Terrible

JUAN ROBERTO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We found BEDBUGS.
Stayed 1 night in Nov 2022
Response from Tania Onofre on Nov 16, 2022
Buenas tardes Juan Roberto Te comparto que en la revisión del proveedor posterior a su check out, nos da como diagnostico presencia de termita en la habitación, actualmente se esta llevando un tratamiento especifico para su eliminación, quédate con la tranquilidad de que no eran otro tipo de bichos. Reiteramos estar atentos a tus siguientes visitas.

10/10 Excellent

Celina

Stayed 1 night in Oct 2022

10/10 Excellent

Janis

Stayed 5 nights in Sep 2022

10/10 Excellent

claudia escobedo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2022

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We will not stay at this property again.
Stayed 1 night in Sep 2022
Response from Tania Onofre on Sep 27, 2022
Buenas tardes LauraEs importante para el staff del hotel conocer detalles de tu estancia y evitar se repita, tu retroalimentacion sera muy valiosa para nosotros.Quedamos atentos a ello.

6/10 Okay

Sonia

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We usually stay in this hotel every time we visit Monclova but these time the lobby was so hot no ac running in area the hotel doesn’t have a elevator ,front , restrooms towels are old , and very limited with toiletries products.
Stayed 2 nights in Aug 2022
Response from Tania Onofre on Aug 26, 2022
Hola Sonia Gracias por compartirme esta situación, hemos estado teniendo servicios de mantenimiento en las áreas, esperamos en tu siguiente visita encuentres mas fresca el área.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This is always my go to place to stay when traveling to Monclova because it is safe, clean, and in a good location.
Stayed 1 night in Aug 2022
Response from Tania Onofre on Aug 26, 2022
Blanca Muchas gracias por tus comentarios y la evaluacion de nuestro servicio, esperamos verla pronto de regreso.Saludos.

8/10 Good

Briseida Janneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the place, it was clean, the bad thing about it is the parking lot, very small and narrow.
Stayed 1 night in Jul 2022
Response from Tania Onofre on Jul 30, 2022
Briseida !Gracias por evaluar nuestro servicio, esperamos verla pronto de regreso! tenemos un espacio para autos de mayor tamaño en la parte trasera del hotel.

6/10 Okay

Lourdes Mabell

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

8/10 Good

NOE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Nayeli

Stayed 1 night in Jun 2022

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was really helpful and there to help when we needed something.
Stayed 2 nights in May 2022

8/10 Good

Janis

Travelled with family
Liked: Cleanliness, staff & service
We have been staying here since 2014. The hotel is one of the best in the area, but really needs an update.
Stayed 5 nights in May 2022

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very nice hotel. Staff was very friendly
Stayed 1 night in May 2022

4/10 Poor

Diana

Travelled with family and small children
Disliked: Staff & service
The pool area didn't have any umbrellas to cover from the shade , they never brought us towels to dry off from the pool, the drinks were over priced , they didn't allowed snacks for the kids at the pool area , but yet they didn't sell snacks at the hotel , the guards were rude.
Stayed 2 nights in Apr 2022
Response from Tania Onofre. on Apr 28, 2022
Que tal Diana gracias por compartirnos tus comentarios, en el menu kids tenemos algunas opciones de botanas o alimentos snack, pero con todo gusto leo tus sugerencia para considerarlo. respecto al guardia de seguridad revisaremos y reforzaremos el tema de servicio. Reitero nuestro compromiso de atenderle en esta su casa.

10/10 Excellent

Dr Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Apr 2022
Response from Tania Onofre. on Apr 26, 2022
Dr. Juan Gracias por evaluar nuestro servicio, un gusto recibirlo en esta su casa.

8/10 Good

Dr Juan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Tania Onofre. on May 10, 2022
Buen dia Juan Gracias por permitirnos seguir siendo tus anfitriones en tus visitas a la ciudad. Esperamos verlo pronto.

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2022
Response from Tania Onofre. on Apr 12, 2022
Gracias Javier por tus valiosos comentarios, esperamos verte pronto de regreso.

10/10 Excellent

Raquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2022
Response from Tania Onofre. on Mar 19, 2022
Raquel Muchas gracias por evaluar nuestro servicio, y por compartirnos tus comentarios. Te esperamos pronto de regreso en esta tu casa.

10/10 Excellent

Silveria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Tania Onofre. on Jan 26, 2022
Silveria gracias por la calificación otorgada a nuestro hotel y servicio.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Tania Onofre. on Jan 26, 2022
Gracias por la calificación otorgada a nuestro hotel y servicio.

8/10 Good

Charles H.

Stayed 1 night in Jan 2022
Response from Tania Onofre. on Jan 26, 2022
Gracias por la calificación otorgada a nuestro hotel y servicio.

10/10 Excellent

bono

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Tania Onofre. on Jan 26, 2022
Gracias por la calificación otorgada a nuestro hotel y servicio.

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, friendly staff. Needs some upgrades
Stayed 1 night in Dec 2021
Response from Tania Onofre. on Dec 30, 2021
Ernesto Agradecemos tu evaluación de servicio, nos ayuda a seguir trabajando en una mejora continua. Le esperamos pronto de regreso en esta tu casa.

8/10 Good

JAIME, EAGLE PASS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

oscar a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra friendly guard.
Stayed 2 nights in Nov 2021

10/10 Excellent

Mary Dolores

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was awesome
Stayed 2 nights in Oct 2021
Response from Tania Onofre. on Oct 29, 2021
Mary Dolores Gracias por tus comentarios, nos motivan a segur trabajando en una mejora continua. Te esperamos pronto de regreso en esta tu casa.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Convenient
The hotel was clean and convenient. It was an excellent experience.
Stayed 1 night in Sep 2021
Response from Tania Onofre. on Sep 28, 2021
Hola Marc !Gracias por evaluar nuestro servicio, esperamos verlo pronto de regreso!

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Sep 2021
Response from Tania Onofre. on Sep 28, 2021
!Gracias por evaluar nuestro servicio Javier, esperamos verlo pronto de regreso!

8/10 Good

ANGEL

Travelled with partner
Liked: Cleanliness
pool was good
Stayed 4 nights in Aug 2021
Response from Tania Onofre. on Sep 28, 2021
!Angel gracias por evaluar nuestro servicio, esperamos verlo pronto de regreso!

10/10 Excellent

Roche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean , the gym wasn’t clean.
Stayed 1 night in Aug 2021
Response from Tania Onofre. on Aug 31, 2021
Thank you for telling me your comments, Lets review the area.

4/10 Poor

Abelrdo, Saltillo

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is like an old hotel, dressed with a cheap new clothes...
Stayed 1 night in Jul 2021
Response from Tania Onofre. on Aug 31, 2021
Dear Abelrdo Thank you for telling me your comments.