Blvd Harold R Pape 1909, Jardines de la Salle, Monclova, COAH
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 271 out of 629 reviews" "
10 - Excellent
271
Rating 8 - Good. 198 out of 629 reviews" "
8 - Good
198
Rating 6 - Okay. 84 out of 629 reviews" "
6 - Okay
84
Rating 4 - Poor. 44 out of 629 reviews" "
4 - Poor
44
Rating 2 - Terrible. 32 out of 629 reviews" "
2 - Terrible
32
8.4/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Pamela
Travelled with family, Travelled with partner, Travelled with group
Okay stay. Most of the stuff were friendly and helpful. Some stuff by the bar were rude and said they were going to charge us for us to use tables even though we got beers from bar and were eating our own food. We had previously asked the bartender if it was okay to sit and he had said yes. Otherwise rooms were clean and our stay was pleasant for the most part
Restroom, had a terrible smell. The smell was almost unbearable. You will have to shower really really fast. The window A/C unit was extremely old and noisy not very welcoming.
Norma
4/10 Poor
Romelia y Juan
Jul 22, 2023
Disliked: Property conditions & facilities
It was HOT the AC was not working on the lobby or the restaurant so uncomfortable. The service did what they could but horrible to be working under those circumstances.
Property has deteriorated. Long time customer. Hot water in shower took for ever!! Sink water flow and pressure awful and would not get hot, very difficult to shave. Safe did not work, furniture drawers would stick. Some lighting g did not work. We have stayed here for several years and property gets worse each time. Last stay for us! The only benefit now is it’s a convenient location but we are finding another location on our next visit.
The property was clean and the staff was helpful and polite.
The room was clean and the bed comfortable. The bar was lonely and looked boring, so I went out for drinks. But it’s not a resort, so I couldn’t expect more. Overall it’s a decent hotel for the price and I would stay there again.
JORGE
10/10 Excellent
claudia escobedo
Nov 18, 2022
claudia escobedo
Stayed 2 nights in Nov 2022
2/10 Terrible
JUAN ROBERTO
Travelled with family
Nov 11, 2022
Liked: Staff & service
Disliked: Cleanliness, amenities
We found BEDBUGS.
JUAN ROBERTO
Stayed 1 night in Nov 2022
Response from Tania Onofre on Nov 16, 2022
Buenas tardes Juan Roberto Te comparto que en la revisión del proveedor posterior a su check out, nos da como diagnostico presencia de termita en la habitación, actualmente se esta llevando un tratamiento especifico para su eliminación, quédate con la tranquilidad de que no eran otro tipo de bichos. Reiteramos estar atentos a tus siguientes visitas.
Buenas tardes LauraEs importante para el staff del hotel conocer detalles de tu estancia y evitar se repita, tu retroalimentacion sera muy valiosa para nosotros.Quedamos atentos a ello.
6/10 Okay
Sonia
Travelled with family, Travelled with family and small children
We usually stay in this hotel every time we visit Monclova but these time the lobby was so hot no ac running in area the hotel doesn’t have a elevator ,front , restrooms towels are old ,
and very limited with toiletries products.
Sonia
Stayed 2 nights in Aug 2022
Response from Tania Onofre on Aug 26, 2022
Hola Sonia Gracias por compartirme esta situación, hemos estado teniendo servicios de mantenimiento en las áreas, esperamos en tu siguiente visita encuentres mas fresca el área.
I liked the place, it was clean, the bad thing about it is the parking lot, very small and narrow.
Briseida Janneth
Stayed 1 night in Jul 2022
Response from Tania Onofre on Jul 30, 2022
Briseida
!Gracias por evaluar nuestro servicio, esperamos verla pronto de regreso!
tenemos un espacio para autos de mayor tamaño en la parte trasera del hotel.
Clean and very nice hotel. Staff was very friendly
Janice
Stayed 1 night in May 2022
4/10 Poor
Diana
Travelled with family and small children
Apr 27, 2022
Disliked: Staff & service
The pool area didn't have any umbrellas to cover from the shade , they never brought us towels to dry off from the pool, the drinks were over priced , they didn't allowed snacks for the kids at the pool area , but yet they didn't sell snacks at the hotel , the guards were rude.
Diana
Stayed 2 nights in Apr 2022
Response from Tania Onofre. on Apr 28, 2022
Que tal Diana
gracias por compartirnos tus comentarios, en el menu kids tenemos algunas opciones de botanas o alimentos snack, pero con todo gusto leo tus sugerencia para considerarlo. respecto al guardia de seguridad revisaremos y reforzaremos el tema de servicio.
Reitero nuestro compromiso de atenderle en esta su casa.