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Reviews of Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa

3.5 out of 5
Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa
Moyne Drive, Nyali Beach, Mombasa

Reviews

7.2

Good

Rating 10 - Excellent. 57 out of 179 reviews" "
Rating 8 - Good. 52 out of 179 reviews" "
Rating 6 - Okay. 30 out of 179 reviews" "
Rating 4 - Poor. 16 out of 179 reviews" "
Rating 2 - Terrible. 24 out of 179 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, always making me feel at home.
Stayed 5 nights in Apr 2024
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Apr 23, 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

8/10 Good

Ali

Stayed 1 night in Mar 2024
Response from Team - Muthu Nayali Beach Resort and Spa on Apr 22, 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

8/10 Good

Rukundo Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Some facilities are old
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. whereas we are in process to do renovation of Property in coming months.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

2/10 Terrible

Tom

Shifting from one room to another because of the same problem.moved 3 times. Most of your staff were great
Stayed 3 nights in Dec 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Jan 9, 2024
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. We are in process to do Hotel renovation phase by phase which will be starting from coming months..As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

4/10 Poor

Nafisa

Travelled with group
Disliked: Cleanliness, staff & service
There was not enough workers. If you need something you have to ask like at least 5-6 times until you get it. We were waiting for an iron for almost 2 hours. Very long waits for orders and every time you ask for help or something, the staff disappears. I would recommend staying somewhere else.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 6, 2024
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. For Iron board we received too many requests at the time and though we served but it got delayed as it was occupied by other guest, we have taken note of the same and working towards to avoid such situations in future. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

6/10 Okay

Alisha

Stayed 1 night in Dec 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Feb 1, 2024
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Nov 21, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

2/10 Terrible

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out 3 days early than planned, because of the unpleasant conditions. The standards of this hotel would not be acceptable to most holiday makers. There were a calamity of things that would never allow me to recommend this hotel! Firstly, I will never forget the mildew-damp smell that greeted me on entering the suite we had booked. They provide mosquito nets over beds, which is good, but they were torn or stained, on more than one bed. Pull back the pillow cases and our pillows revealed grey mould patches, so filthy, that we inevitably chose to sleep without them. I had curtains hanging off their hooks and worse still, the patio doors leading to outside were warped and did not lock properly -as a female with a young family this was a huge concern. The bathroom featured rusting taps with peeling chrome surface, that looked like it was diseased. Then, there was the shower that did not drain properly resulting in pools of sitting water. Even though I was moved to another room, the alternative was not any better: The unclean extractor fan had dead mosquitos plastered all over it, like an insect graveyard. Towel rails were rusty. Poorly fitted plug sockets on walls and handles missing off a sliding door. In the restaurant, the staff did not care about flies landing on food they were about to serve guests, or the frequent roaming cat that jumped on tables! The only positive it gets, is down to its scenic view. My biggest regret is the money I wasted on booking this place!
Stayed 7 nights in Oct 2023
Response from General Manager on Nov 13, 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. We are in process to do renovation of Property in coming months.As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

2/10 Terrible

Gloria Toussaint

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not fit for purpose. They advertise a package that they simply do not have. Where do I start. Firstly they hook you in with a wonderful looking hotel accommodation. We basically paid for something we did not receive. Our first day Saturday 28th October until we.left on the Tuesday having booked until 4Nov was a nightmare from hell. My first Premier Deluxe room was a ground floor room with mould around the handbasin and shower and damp walls. Toilet seat cracked and no space to swing a cat and the water did not drain from handbasin and I would not have put a dead animal in the fridge. The presence of mosquitoes wax overwhelming and given Mombasa was a red zone that clearly was cause for concer with no nets on the patio doors. The condition of the room was disgusting I was moved to another room on the first floor. Whilst the bathroom was in a better condition k again couldn’t touch the fridge. The nets on the bed was disgusting with presence of s myriad of dead creatures. The pillows were all so soiled I can’t imagine why and how they would expected a guest to lay their head. Also had bed bugs. The breakfast was a farce and it was survival of the fittest the flies or us. It gets worse but I have limited characters. Shame on you Expedia for selling something not fit for purpose and taking our money.
Stayed 7 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. We are in process to do the renovation of rooms, whereas We have taken serious note of your feedback.As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The old charm of one of Nyali’s oldest hotels, but being updated by the new owners. Food and service was great. The shower and bathroom was fine. Our room was lovely and spacious. The fridge didn’t work but was replaced immediately. Location is good being on the beach, but close to all the amenities that Links Road and Nyali can offer.
Stayed 4 nights in Oct 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Oct 28, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

4/10 Poor

Georg

Disliked: Property conditions & facilities, room comfort
Not like it used to be
It seems that the hotel was great 20 years+ ago. There is a clearly visible lack in Renovating/Modernizing. The bathrooms for instance are just terrible. One can imagine the great flair this hotel had. Unless you spend a lot of money your customers will stay away! I will not come back unless there are major improvements reported! Best Peter B.
Stayed 1 night in Oct 2023
Response from Vinay Krishna on Oct 26, 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

10/10 Excellent

Espen

Stayed 9 nights in Oct 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Oct 25, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

8/10 Good

Ousmahila, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, nice place. Room need a little TLC
Stayed 2 nights in Sep 2023
Response from Team - Muthu Nayali Beach Resort and Spa on Nov 2, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

6/10 Okay

Muh

Good
Stayed 4 nights in Aug 2023
Response from Vinay Krishna General Manager on Aug 30, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

Adeniyi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable experience and the staff were kind and helpful
Stayed 2 nights in Jul 2023
Response from Team - Muthu Nayali Beach Resort and Spa on Jul 22, 2023
Dear Guest,Good Morning !!We are glad to know that you had comfortable and enjoyable stay with us, We are committed to provide best services to our guest.Once again thanking you for using are services and looking forward see you here soon in future...Thanks and Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Vinay Krishna on Jul 18, 2023
Dear Guest,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed the colonial charm of our hotel, great food, and excellent service provided by our team members. It's always a pleasure to know that our guests had a memorable stay with us and felt well taken care of throughout their time here. We appreciate your recommendation, and we hope to welcome you back soon for another unforgettable stay.Kind Regards

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service
A very relaxing stay, with all the facilities you would expect at a good price. Nice large room though the bathroom could do with an update. The direct access to the beach is fantastic.
Stayed 3 nights in Jun 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Jun 21, 2023
Dear Simon,Thank you for sharing your feedback with us. We are delighted to hear that you had a very relaxing stay with us and enjoyed the range of facilities available at a good price. We are sorry to hear that the bathroom did not fully meet your expectations and we will take this on board to make improvements in the future.We are thrilled that you enjoyed the direct access to the beach and hope that you took advantage of it during your stay.We hope to have the pleasure of welcoming you back to our hotel in the near future.Thank you again for your valued feedback.Kind RegardsLeah LetoluoFront Office Manager

10/10 Excellent

Mikalyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is changing brands and was under construction. The wing I stayed had a magnificent beach view with a clean bed. The grounds are amazing! They were painting and cleaning up but that didn't bother me at all.
Stayed 2 nights in Apr 2023
Response from Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa on Apr 18, 2023
Dear MikalynWe are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

2/10 Terrible

Bashir

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom is too old needs updates
Stayed 2 nights in Mar 2023
Response from expedia on Mar 18, 2023
Dear Bashir,Thank you for choosing to stay with Muthu Nyali Beach Hotel. We are sorry to hear that you did not have a pleasant stay with us due to the status of the bathroom, your point is taken into serious consideration, hope you will give us another chance to prove that we can serve you better.Kind regardsCaren OgolaReservations Executive

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beach .. gym was awesome . Full gym and evening classes. Please update equipment. Pools were clean and one meets Olympic size standards
Stayed 2 nights in Feb 2023
Response from leah on Mar 6, 2023
Dear Cornelius,Let us thank you for recommending Muthu Nyali Beach Hotel and Spa after the experience you had with us! We are proud that our Gym, pool, and beautiful beach contributed to your positive experience. We hope to have the chance to welcome you back in the nearest future.Kind Regards,Leah LetoluoFront Office Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a woundful place....looking forward to coming back
Stayed 1 night in Feb 2023
Response from Leah Letoluo on Feb 15, 2023
Dear DavidThank you for staying at Nyali Sun Africa Beach Hotel Spa. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon.Kind Regards,Leah LetoluoFront Office Manager

10/10 Excellent

Juma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good in general, nice food and good hospitality
Stayed 2 nights in Feb 2023
Response from Leah Letoluo on Feb 7, 2023
Dear Juma,Thank you for staying in Nyali Sun Africa Beach Hotel Spa and sharing your positive rating. We are delighted to hear that you enjoyed your stay and that our food was a positive part in your experience. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,Leah LetoluoFront Office Manager

4/10 Poor

Mohamed

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property has some serious problems with its utilities specifically water supply and water quality. The senior management are clueless as to how to resolve this and in our case they failed to respond directly to any of our complaints. Bathrooms and fixtures are of poor quality and in bad condition. The issues we had can be summarised as follows: 1. Water stoppages lasting more than 3 hours on 5 out of our 11 days stay. 2. Poorly treated water supply from borehole. 3. Bathroom window did not shut properly leaving a path for mosquitoes. 4. Lack of consistent hot water 5. Taps not working properly 6. Toilet cistern broke down but got repaired 7. Internet breakdown for more than 12 hours. 8. The staff were polite and apologetic but powerless to resolve any problems - appears to be a management issue.
Stayed 11 nights in Jan 2023
Response from Leah Letoluo on Feb 6, 2023
Dear Mohamed,We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Nyali Sun Africa Beach Hotel Spa team, we would like to inform you that we will continue to provide the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip.Best regards,Leah LetoluoFront Office Manager

8/10 Good

Lyndah

Liked: Staff & service, amenities, property conditions & facilities
Very spacious rooms, only complaint is mosquito nets need to be washed and changed, there were blood stains and holes on it.
Response from Leah Letoluo on Jan 25, 2023
Dear Lyndah,First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. It's great to hear that you were happy with our rooms. On the other hand, we are concerned to note that you weren't fully satisfied with the mosquito nets. We have taken into consideration your comments and have shared these with my colleagues. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better.With Kind Regards,Leah LetoluoFront Office Manager

6/10 Okay

mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
In need of a complete overhaul
Stayed 19 nights in Dec 2022
Response from Leah Letoluo on Jan 9, 2023
Dear Mary,Thank you very much for choosing to stay at Nyali Sun Africa Beach Hotel Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,Leah LetoluoFront Office Manager

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Beware! Sewer leak in bedroom and terrible customer service! The food will make you sick, the customer service will make you sicker. We got a room for the holidays and had a nasty sewer leak that almost destroyed our property. My girlfriend was in the shower and human poop and water came out of the shower drain and flooded our whole room. Did they offer us another room? Nope! Did they offer us a refund? Nope! All they did was mop the floor and make us remain in our sewer infested room for the duration of the trip. Any other respectable hotel would've at least offered another room and a refund. On top of that, customer service is very dubious, apathetic, slow, and inconsiderate. Think hard anf think twice before booking a trip here. I never make internet reviews, I'm not that type of person, even if something bothers me, but this place needs to be called out.
Response from Leah Letoluo on Jan 6, 2023
Dear Michael,Thank you for taking the time to share your review following your recent stay at Nyali Sun Africa Beach Hotel Spa. I was sorry to learn that you had experienced issues at our hotel which we are already working on now with our colleagues. Please accept my sincere apologies for the disappointment and I hope you will give us the opportunity to welcome you again in the future. Best regards,Leah LetoluoFront Manager

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so disappointed with the cost for what you got. The hotel is old and run down. Our room had furniture that was rotting and although we paid for the deluxe room with a sea view we got a small average room and we couldn't see the sea. The only thing that was fine about the room was the airconditioner worked well.
Response from Leah Letoluo on Jan 9, 2023
Dear Tina,Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. It is with great concern to note that your stay wasn't perfect due to your room. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better.Best Regards,Leah LetoluoFront Office Manager

2/10 Terrible

Jaquiline

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff is not helpful. Their service sucks. Checking in was unpleasant. You wait for hours to get a room even when it's past their check-in time. The bathrooms are old and rusty..
Response from Leah Letoluo on Jan 6, 2023
Dear Jaquiline,Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. First of all, we would like to thank you for your positive comments about our our staff. It is with concern that we find out that you weren't fully satisfied with the bathroom. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,Leah LetoluoFront Office Manager

4/10 Poor

ROUSSETOS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor Hotel forgoten by the time.
Stayed 2 nights in Dec 2022
Response from Leah Letoluo on Dec 30, 2022
Dear ROUSSETOS,Thank you for taking the time to share your review following your recent stay at Nyali Sun Africa Beach Hotel Spa. I was sorry to learn that you had experienced issues at our hotel which we are already working on now with our colleagues. Please accept my sincere apologies for the disappointment and I hope you will give us the opportunity to welcome you again in the future. Best regards,Leah LetoluoFront Office Manager

6/10 Okay

Peter A

Stayed 4 nights in Dec 2022
Response from Leah Letoluo on Dec 16, 2022
Dear Peter A,Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With sincere regards,Leah LetoluoFront Office Manager

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PLACE. HAZARD TO HEATH AND FAKE PICTURES USED ON ADVERT. The place is old, filthy, infested and there service is rubbish. Toilet full of limescale, there is excriment on switches in the room and explained stains everywhere Expedia should be ashamed of themself that they are selling this dive to there customers to stay in. The place is not a 1 star hotel let alone a 3.5* I want a full refund and will be doing a chargeback if a full refund is not provided. Will also be writing to the ombudsman if my complaint is not dealt with within 15 days.
Response from Leah Letoluo on Dec 15, 2022
Dear Mohammed,Thank you very much for choosing to stay at Nyali Sun Africa Beach Hotel Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With Best Regards,Leah LetoluoFront Office Manager

4/10 Poor

Callum

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2022
Response from Leah Letoluo on Dec 13, 2022
Dear Callum,Thank you very much for choosing to stay at Nyali Sun Africa Beach Hotel Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With Kind Regards,Leah LetoluoFront Office Manager

10/10 Excellent

Jeff

Stayed 3 nights in Nov 2022

10/10 Excellent

Hirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The property is always clean and the view is great.
Stayed 5 nights in Nov 2022
Response from Leah Letoluo on Nov 21, 2022
Dear Hirut,Let us thank you for recommending Nyali Sun Africa Beach Hotel Spa after the experience you had with us! We are delighted to hear that you had a positive experience and that you enjoyed the speed of our service and the uniqueness of the view. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,Leah LetoluoFront Office Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the serene and cool home stay , the determined staff and good food
Response from Leah Letoluo on Nov 15, 2022
Dear John,First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. We are delighted to hear that you had a positive experience and that you enjoyed the flavor of our food. Once again, thank you for your excellent review and we look forward to welcoming you again.Kind Regards,Leah LetoluoFront Office Manager

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of potential but fell a bit short
Pros: - Beautiful facility that looks newly renovated - Lovely, kind staff - Great location right on the beach - Good amount of security Cons: - Need more people so more things are open (a couple restaurants and bars were closed and/or under renovation) - Food wasn't good. Had the worst pina colada and Indian food of my life. Pasta was good though. - Bathroom in hotel room has screens to outdoor hallway so anybody outside the room could hear everything going on inside the bathroom, and I could hear every person that passed by the room. See photos.
Stayed 1 night in Oct 2022
Response from Leah Letoluo on Oct 15, 2022
Dear Melanie,Let us thank you for recommending Nyali Sun Africa Beach Hotel Spa after the experience you had with us! It's a pleasure to hear that you enjoyed the attentiveness of our staff and the accessibility of our location. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,Leah LetoluoFront Office Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms are great, great views of the beach and access to many other hangouts
Stayed 3 nights in Oct 2022
Response from Leah Letoluo on Oct 14, 2022
Dear Caroline,Thank you very much for choosing Nyali Sun Africa Beach Hotel Spa for your stay in Mombasa. We are delighted to hear that you had a positive experience and that you enjoyed the comfort of your room. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,Leah LetoluoFront Office Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SO worth it!
I was a little anxious about this hotel based on many of the reviews but was so glad I still chose to stay there. The entire service staff, from reception, to wait staff, to room cleaners were exceptional. The lobby immediately gave me a good impression and I loved my room. I’m told they are under new management and clearly it’s working really well. I picked a room facing seaside so maybe that was the difference but it was renovated, comfortable, and clean. The pools and grounds are beautiful and while I didn’t use the fitness center, I walked through it. It has way more equipment than most hotel fitness centers and once again, the people were friendly and welcoming. The beach can get crowded but it’s still good for walking and sitting/people watching. I didn’t swim in the sea but there were a lot of people in the water. I will add that I am a 63 year old solo traveler and have been to a whole lot of places. This place impressed me. Give it a shot. It’s worth it.
Stayed 3 nights in Sep 2022
Response from Leah Letoluo on Oct 10, 2022
Dear Guest,Let us thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay and we are glad we were able to meet and exceed your expectations. We are delighted to hear that you enjoyed your stay and that your room was a positive part in your experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.With Kind Regards,Leah LetoluoFront Office Manager

4/10 Poor

steven

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea and ground area was nice. Had some issues on transport from airport to location Room was stale air, non clean bath tub, bug netting not good, bug and mosquitoes issues, dirty floor, room had odor. Staff helpful getting to room The there are several restaurants some had several hours left to be open and were not engaged for service and recommended eating in the main area and many items not available. Took over 1 hour to get a plate of pasta and was not great. Staff advised they were short on help. Again the description of the place and services did not match. Except the AC worked I was in the region over 20 years ago and perhaps the place was grand and need up dating. We were looking to host an event for several 100 persons. Place does not meet our standards will consider other options
Stayed 1 night in May 2022
Response from Leah Letoluo on Jul 21, 2022
Dear steven, Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. It's great to hear that you were happy with the place and our staff. On the other hand, we are concerned to note that you weren't fully satisfied with your room. We have taken into consideration your comments and have shared these with my colleagues. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Best Regards,

6/10 Okay

Gloria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is serene, with an amazing view, it has a lot of beautiful vegetation surrounding it. A walk by the beach is recommended. However, the facilities are a bit outdated, the toilet had issues flushing, the room key had a problem and it was a struggle opening my door and some amenities were quite old. The service was good and the hotel staff were very friendly and welcoming.
Stayed 6 nights in Jun 2022

10/10 Excellent

jibril

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
amazing place and excellent customer service
Stayed 3 nights in May 2022

10/10 Excellent

NERRY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities for the price. Next to the beach and very clean!
Stayed 1 night in May 2022

10/10 Excellent

jibril

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
amazing place to stay and clean and good service and very friendly pple thanks nyali sun africa beach hotel
Stayed 1 night in May 2022

10/10 Excellent

Ritu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and the amenities were beyond our expectations.
Stayed 2 nights in May 2022
Response from Vinay Krishna on Aug 1, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

8/10 Good

Njuguna

Liked: Room comfort
Stayed 1 night in May 2022
Response from Vinay Krishna on Aug 1, 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

JOYZY, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and the view are incredible
Stayed 2 nights in May 2022

8/10 Good

Kaamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Olive on Apr 20, 2022
Dear Kaamil, We appreciate that you have taken the time to write a review for Nyali Sun Africa Beach Hotel Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit. Kind Regards, Olive Cherop. Front Office Department.

4/10 Poor

Charlie

Business traveller
Disliked: Amenities, property conditions & facilities
It’s tired! A shadow of its former glory. This is a true example of why Mombasa won’t be considered as an international destination anymore. At best a 2 star performance. The bones of the buildings are good and strong. Interiors need updating by with a designer and a good budget. F&B poor. Linen shocking. Service, haphazard and directionless. Noise. Pool bar tunes pumping out too loud. Gym music cranking at 6 am? Needs good international management as this hotel still has great potential.
Stayed 1 night in Mar 2022
Response from Olive on Mar 15, 2022
Dear Charlie, Thank you for choosing to stay at Nyali Sun Africa Beach Hotel & Spa! Allow me to apologize that your recent stay with us was not to your complete satisfaction. The points mentioned in your review are not typical of the hotel or the service which we seek to provide. I will therefore be discussing the points mentioned, further with the team so as to understand why the flaws in service and product offering may have occurred. Kind Regards, Olive Cherop Front Office Department.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
Nicely situated on beach and quiet. Water in bathroom never got really hot and top of toilet leaked after flushing. They maintenance crew was called three times and attempted to fix it but it never was resolved.
Stayed 2 nights in Feb 2022
Response from Olive C on Feb 28, 2022
Dear Craig, Thank you for choosing to visit Nyali Sun Africa Beach Hotel & Spa. However, it was with concern to note that you were not 100% satisfied with your experience here. We have raised the concerns above with our colleagues. We hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. With kind regards, Olive Cherop, Front Office Department.