Outdoor pool, pool umbrellas, sun loungers
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Reviews of Jacaranda Indian Ocean Beach Resort

3.5 out of 5
Jacaranda Indian Ocean Beach Resort
South Coast, Diani Beach, Kwale County

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 56 reviews" "
Rating 8 - Good. 25 out of 56 reviews" "
Rating 6 - Okay. 6 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 2 out of 56 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Wambui

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Elizabeth on Apr 1, 2024
Hello Wambui, thank you. We look forward to hosting you again soonest.

6/10 Okay

Anne

Travelled with family
Disliked: Property conditions & facilities, room comfort
The hotel is in a prime location but could benefit from a major facelift. Staff are nice and offer friendly service
Stayed 5 nights in Dec 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Staff are friendly but the property lacks maintenance
Stayed 5 nights in Dec 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 6 nights in Feb 2020
Response from c on Feb 26, 2020
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
A couple of the staff were very rude..but overall it was very nice.
Stayed 3 nights in Feb 2020
Response from cm on Feb 22, 2020
Hello! Thank you for choosing to stay with us. Thank you for the feed back we do appreciate. Kind Regards,

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous beach.
Great service, good location and good value.
Stayed 2 nights in Feb 2020
Response from cm on Feb 15, 2020
Hello!! Thank you Nick for always choosing Jacaranda to be your holiday destination. We appreciate you and the positive feedback. You are welcome once again!!

10/10 Excellent

Verified traveller

Quiet and peaceful. Beachfront rooms are excellent locations. Excellent beach. Good swimming pool. Very good food. Supersport sports channels and very good TV reception in each room. Afternoon tea and cakes served by the pool.
Stayed 3 nights in Jan 2020
Response from cm on Jan 30, 2020
Thank you for the feed back, we appreciate your stay with us. Looking forward to hosting you again in future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place for its serene nature, very clean beach and a quiet to place to relax. The food was good and there was a good entertainment programme with an in-house team of entertainers. The only area of concern for us was that the bathroom water was hard and the soap provided could not lather well for a good shower. Proximity to local shops was helpful and we were able necessary supplies. Another concern is drinking water - the hotel provides 500ml of water a day and if you require more you will have to pay for it! This I think is something they could look into given the warm weather that requires frequent rehydration
Stayed 4 nights in Jan 2020
Response from cm on Jan 30, 2020
Thank you for the feed back, we appreciate your stay with us. Looking forward to hosting you again in future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs a i little bit of improvement. First 2 nights the dinner was sub par for international standards. Not too sure if it's because there weren't too many guests at the time. It did improve as more guests came but it should always be good.
Stayed 4 nights in Dec 2019
Response from cm on Jan 4, 2020
Thank you for the feed back, we will definitely do better.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
The property has extended beach access, great breakfast options and iconic baobab trees
Stayed 3 nights in Dec 2019
Response from c on Dec 7, 2019
Thank you for choosing to stay with us, we welcome you again in future

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from c on Dec 2, 2019
Thank you!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from cm on Nov 26, 2019
Kind Regards

8/10 Good

DIALOGUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and gardens are magnificent. The chef is awesome and staff friendly
Stayed 2 nights in Nov 2019
Response from CM on Nov 21, 2019
Dear Dialogue, Thank you so much for the feed back we look forward to hosting you in future again!!

8/10 Good

CHANTELLE

Liked: Cleanliness, staff & service, room comfort
The hotel staff was awesome. They even made a cake for me on my birthday.
Stayed 6 nights in Sep 2019
Response from Carol on Oct 5, 2019
You are most welcome Chantelle, Thank you for the feed back Please do come back again!! Kind Regards,

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mombasa south Coast vacation
Hotel location is very good and the beach is beautiful. The staff are friendly but the breakfast and dinner room for improvement
Stayed 2 nights in Aug 2019
Response from Carol on Sep 9, 2019
Dear Guest, Thank you for your feedback,next time we will make your stay more memorable. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, lovely location and the rooms were very nice. A great place to relax. This is a place I would definitely go back to.
Stayed 6 nights in Aug 2019
Response from carol on Aug 30, 2019
Dear Guest, Thank you for the feedback you are most welcome. Looking forward to a more fabulous experience when you come back again.

10/10 Excellent

Selamawit T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!!!
A beautiful resort with all more than necessary amenities. Delecious food, nice view, quiet and spotlessly clean. I mean, what do you want?! Stay at Jacaranda and I am sure you will remember the name for a long time to come.
Stayed 3 nights in Jul 2019
Response from carol on Aug 30, 2019
Dear Guest, Thank you for the feedback you are most welcome. Looking forward to a more fabulous experience when you come back again.

8/10 Good

Verified traveller

Stayed 15 nights in Jun 2019
Response from carol on Aug 30, 2019
Dear Guest, Thank you for the feedback you are most welcome. Looking forward to a more fabulous experience when you come back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are brilliant and can't do enough for you. Food was good, the pool was great, and all our rooms were lovely with a great view of the beach. Staff helped arranged transport back to the airport.
Stayed 3 nights in Jun 2019
Response from Carol on Oct 5, 2019
Thank you for the feed back Please welcome back again!! Kind Regards

6/10 Okay

Verified traveller

Disliked: Staff & service
Price/quality has dropped
Check in was rather bad than helping. after 45 min waiting and explaining the 3rd time she's waiting for a feedback I decided to have a drink. The rooms were shown in the picture were not the room I got. I stayed in the same hotel before, food wise a full step down in offer and variation. There was no meal without finding empty trays...asking for do you have more of this and that. Pool guard was very friendly and willing to help. Waiters....2 out of 10 cut at least bring a smile in their face. the remaining seems not very interested. I wouldn't go again.
Stayed 2 nights in Jun 2019
Response from Carol on Oct 5, 2019
Thank you for the feed back Kind Regards,

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
IOBC Super
Great part of Diani Beach, good walks and wonderful sea views.
Stayed 2 nights in May 2019
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

8/10 Good

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceklent detached beach cottages close to sea front.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Diani Beach
Stayed at this resort for two nights after five days safari. Great place to relax. Staff was very attentive to my questions and helpful. As it is located at the end of Diani beach, it is away from crowds and disruption from locals. Breakfast buffet is basic but good enough, your choice of omelet is available. Premises are well kept and maintained. Glad I chose this resort before my return to Canada. Would visit again.
Stayed 2 nights in Nov 2018
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

2/10 Terrible

Osama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The hotel is in terrible need of renovation and staff needs tons of training, especially reception who seem to have forgotten to give me a wake up call twice! Food is horrible and tasteless. Breakfast buffet is worse the dinner. I once asked for hard boiled eggs and the woman didn’t even look at me and told me to wait a minute! Wifi is really bad. At least in my room. I found a dead cockroach in my room! And at first, I actually had to ask for my room to be cleaned. There are a few good people at this hotel: daisy at the beach bar is doing her best and always smiling and the pianist at dinner. And just so people don’t think that this is a one off, I went to this hotel twice last January and November and had no complaints. Now it’s just awful.
Stayed 5 nights in Oct 2018
Response from c on Oct 5, 2019
Thank you for the feedback Kind Regards.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax on the beach.
Great location for beautiful walking and swimming.
Stayed 1 night in Oct 2018
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Such a lovely stay. Much nicer than I expected. Very pretty outlook right on a very quiet stretch of beach. Great pool and not at all busy. Very friendly and helpful staff really enhanced our stay. Very decent breakfast and evening meal. Plenty of choice. Needed a break and wasn't disappointed. Staff on hand to shoo away the monkeys.
Stayed 3 nights in Aug 2018
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the beach, food was good, perfect for families with children.
Stayed 4 nights in Jul 2018
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

10/10 Excellent

Paul, Barcelona, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal quite oceanview getaway hotel!!
If you want to enjoy a private and quite place on the Indian Ocean, this is the place! The beach is still unspoiled and you can swim most parts of the day. No hawkers or noise, and the hotel staff are very pleasing and ready to make your stay unforgettable. The food was nice and varied. Internet is available at a reasonable price and works well. I will certainly try to come again, thank you!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth it
for all it's pretense, this place has lousy service and doesn't care about the customer. Staff was rude repeatedly, breakfast closes at 9, and check out is at 10. Terrible for holiday. evidently they are under the impression this is a business hotel....oh but wait, the internet didn't work either......

10/10 Excellent

Ola, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay at the South Coast
A couple of years ago, we walked along the beach and had lunch at Indian Ocean together with some friends, and we all liked the place, which is on the northernmost end of Diani beach. This time we would try the place and booked a seafront room. The place is one of the best places I have stayed at on the Kenyan coast since I was here for the first time in 1978. Quiet, comfortable and friendly. Not too big, not too small. Very close to the beach. Almost no hawkers on this part of this . That is an important asset for this place. On the not so positive side I could mention that the pool is not especially big, however, the water was of good quality. For eating, the small a la carte restaurant that costs a bit more is to be preferred to the more standard buffet dinner.

6/10 Okay

Connie, Uganda

Liked: Cleanliness
Good beach
We booked here because it would allow for partial week reservations during holiday season, and we only had few days for beach experience. I picked it for recommendations on beach, and would stand by that choice. However, the place is pretty "worn". Very nice pool; and good air conditioning plus generous veranda in ocean side units...although not really "ocean front" (ours was across a lawn area before the beach but did look to sea rather than other units.) I think the large number of people and predictable buffet food was biggest obstacle to considering this a luxurious spot. Best food was available for separate costs at Ocean Terrace cafe by the pool. Hotel beach bar at north end of beach sells beers for half the price compared to the waiters on the beach...nice if you are set up at that end. The beach is gorgeous..but all of Diani is that way. Probably good family spot, but not well maintained enough to be a romantic getaway in my book. Service people were very nice, and driver Stephen Maina is superb: great driver, reliable, helpful. Good policy is that they will credit you back if you do NOT eat dinner there. There were false charges on mini bar to our room but we could not delay our exit to airport in order to sort it out with the manager so just paid it and left.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
kenya beach
great location hotel is geting a little old,food decent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful resort
This was a beautiful place, great sandy beaches and warm water. The resort personnel was very friendly and accommodating. The two downfalls are the distance from the airport, costing 5,000 shillings and taking about 2 hours and the hustlers on the beach. Taking an early morning walk along the shore was not as enjoyable as it could have been due to locals approaching to sell something. But the resort and the grounds are maintained well and I would recommend this lovely place.

10/10 Excellent

Danica, Novi Sad, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Eli, Jerusalem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs rennovating!
The hotel is in a nice location yet the rooms are run down, food average and expedia rates didnt secure the best views! A lot of big and noisy groups too.

6/10 Okay

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with need of improved service.
Service rather poor. Emplyees not trained. Long time to wait when you order food. The pool is very shallow....more for children. The hotel has a arabic..Indien architecture....many rooms with different categories. Its nice it's situated right on the edge of the beach.
Stayed 2 nights in Mar 2020
Response from cm on Mar 19, 2020
Thank you for the feedback we appreciate, we will address the concerns

10/10 Excellent

Inger Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2020
Response from cm on Mar 19, 2020
Thank you for the feedback we appreciate.

8/10 Good

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dejligt og afslappende ferieophold
Dejligt sted for afslapning. Et ungt team af dansere lavede flotte opvisninger. Maden var primært lagt an på buffeter , mindre udvalg af a la carte. God morgenmad. Meget venlige medarbejdere.
Stayed 5 nights in Feb 2020
Response from cm on Feb 23, 2020
Hej! Tak så meget for tilbagevenden vi værdsætter, og vi ser frem til at være vært for dig igen i fremtiden.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle hôtel,propre,gentillesse du personnel. Bonne nourriture.Tout pour passer de bonne vacances. . Je conseille cette .
Stayed 9 nights in Oct 2019
Response from Cm on Nov 15, 2019
Thank you so much for choosing to stay with us, we look forward to hosting you again in future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel un peu plus petit que la moyenne des “resorts” a Diani, mais ca le rend aussi plus paisible. De plus, il se trouve en bout de plage cote nord, ce qui aide pour la tranquilite. Pas beaucoup de vendeurs ambulants qui harcelent les touristes bronzant sous les palmiers. Des equipements un peu vieillots, mais fonctionnels, l’air de la mer etant tres corrosif, les element metalliques resistent mal. Cependant l’hotel, les chambres et la piscine sont tres propres et le personnel tres attentif et disponible. Quelques soucis d’organisation tout de même - pas toutes les factures du restaurant etaient pretes quand on faisait le check-out...
Stayed 7 nights in Oct 2019
Response from Carol on Nov 4, 2019
Hello! Thank for staying with us! Thank you for the feed back and welcome once again to our resort.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wspaniałe wakacje
Niesamowite miejsce, cisza, spokój, muzyka oceanu, czysta plaża, pyszne jedzenie, liczne kramiki z lokalnymi przysmakami i pamiątkami, bliska lokalizacja lotniska. Polecam zwiedzanie okolicy i Mombasy.
Stayed 3 nights in Aug 2019
Response from carol on Aug 30, 2019
Dear Guest, Thank you for the feedback you are most welcome. Looking forward to a more fabulous experience when you come back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
posizione fantastica, pulizia , ottimi servizi personale gentile
Stayed 12 nights in Aug 2019
Response from carol on Aug 30, 2019
Dear Guest, Thank you for the feedback you are most welcome. Looking forward to a more fabulous experience when you come back again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Hotel en zona tranquila junto a muy bonita playa. Habitación amplia y con Terraza. A 10 metros de la playa. Personal muy amable. Buffet simple con menos variedad de lo esperado. Se nota el paso de los años y necesita mantenimiento. Caro para lo que ofrecen. He estado en mejores resort en la costa de Kenya por el mismo precio. Excursiones y transporte que ofrecen también de coste elevado.
Stayed 4 nights in Aug 2019
Response from carol on Aug 30, 2019
Dear Guest, Thank you for the feedback you are most welcome. Looking forward to a more fabulous experience when you come back again.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 11 nights in Mar 2019
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

10/10 Excellent

Verified traveller

Un excellent séjour. Hôtel propre et calme en bord de mer, idéal pour se reposer. Le personnel est très accueillant et sympathique.
Stayed 5 nights in Aug 2018
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härligt på stranden
Underbart ställe direkt på stranden! Bra o vänlig service om än inte så snabb! Vi njöt hela tiden under vår vistelse!
Response from Carol on Oct 5, 2019
Thank you for the feed back Welcome back again!! Kind Regards,