Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from washington dc.

Excellent hotel. Great service.

Posted 28-Jul-2014
We had a marvelous time. Franco made our stay so memorable. Beautiful hotel and perfect location. Reataurant is unlike any other.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Good experience

Posted 28-Jul-2014
Lovely setting. Meals room and staff were very good.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Location, Quality and Good food

Posted 22-Jul-2014
Pros: Overall quality surpassed our expectations.
Cons: Add a ping pong table.
Location: Great access to Cernobio, right next door with banks for ATM, highly rated restaurants, etc. Stay away from Il Gatto Nero, worst service on our trip
Expected Euro ratings of 4 stars to be a 3 star only to find that the hotel is a true 4 star. Staff welcomed us, brought us to room and took the time to really make sure we felt welcome and helped with any questions. Rooms: Online, the rooms look very 'loud' vs current classy. Upgraded all last year to modern high end. Very nice. Large, two single into king style. Room for our two kids who had cots, that were decent quality since they are cots. Food: Great breakfast that is included. Drinks good, meals good while onsite. Reasonable prices on most but beer for US dollar folks, quite pricey but that is due to Euro/Dollar. Grounds: Great tennis court looks like grass, is Astro but works great. Grounds are well kept. Breakfast can be outside with lake view! Our room faced the mountain which has a nice little waterfall coming down in the view, church, small hillside town. Pool is not large but not overcrowded. Gym has 8 or so pieces of equipment. Just enough. Location: Great! Feels like we are in iTaly but is not busy. Easy access to many local restaurants. Property directly has access to lake (kids jumped in many times) Price/value is very high! Stay there.
5 out of 5
Recommended
for Everyone
by A verified traveller from Baltimore, MD

Brand new renovated room with view!

Posted 11-Jul-2014
Location: We were hesitant to be staying in the small village of Moltrasio, rather than a larger lake town, but discovered the location lovely and charming.
We really enjoyed our stay at the Grand Imperiale and will happily return. We chose the double deluxe room with Lake View and it did not disappoint! The room was very large, brand new renovations with nice modern amenities and spotless. View of the lake over a few rooftops was magical. Excellent service too. .
5 out of 5
Recommended
for Everyone
by rekha from mumbai

Excellent location

Posted 30-Jun-2014
Very calm serene peaceful location and it takes a second to reach the ferry
2 out of 5
by Julie from Melbourne

Great views, tired hotel

Posted 16-Jun-2014
The hotel is out dated and in need of renovation. The room amenities were very poor. Air conditioning not working, water pressure in shower a dribble. Charged 5 euros to deliver ice to room. No pool towels because it was raining. A mistaken wake up call at 6.00 am. The hotel needs better management.
4 out of 5
Recommended
for Everyone
by sheila from uk

Nice hotel, good location.

Posted 11-Jun-2014
Pros: Friendly people especially Morritzio, bar man. Great location
Cons: Bedroom decor, very tired, some of the walks very marked, which made it look dirty. Process for towels at the pool, see previous comments
Location: Easy to find, boat station across the road to tour the lake. Plenty of different restaurants nearby, ideal location for touring
We travelled by motorbike, and were pleased that we could put the bike in the garage at a cost of 10 euro per night. We had to change one of our plans and ended up with 2 bookings, as the hotel was busy we expected to have to move after one night. Upon check in we were able to go to our lakeside room with no moves, which was really nice. Rooms were tired and would have benefited from a coat of paint, the main areas were fine, service in the bar and restaurant was good and very friendly. The pool did very get busy as the hotel filled up and the towels for the pool was a bit strange, having to collect a card from reception each day, exchange for a towel at the pool, exchange for a card at the end of the day at the pool, take back to reception or face a hefty charge, not great process for a 4star hotel. Having said that, we had a very enjoyable time, and hope the constructive feedback helps.
4 out of 5
Recommended
for Getaway With Friends
by Gary from Var, France

quiet retreat

Posted 7-Nov-2013 on Hotels.com
all staff in the hotel were friendly, surrounding attractions also good.
5 out of 5
Recommended
for Everyone
by Gina from New York

Lovely hotel.

Posted 30-Oct-2013
Pros: Everything from the room to the staff could not have been better.
I was given a room in the villa across the street and it was lovely! So clean and comfortable with a great balcony and view of Lake Como!
4 out of 5
Recommended
for Everyone
by Rob

Luck Find

Posted 29-Oct-2013
Booked this hotel at the very last minute. Drove from Lugamo, about 30km. Nice location, on lake front with lovely views of the water and mountains. Has a grand feel to it this hotel.