Outdoor pool, pool umbrellas, sun loungers
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Reviews of Shangri-La Country Hotel

4 out of 5
Shangri-La Country Hotel
1 Eersbewoon Road, Nylstroom, Modimolle, Limpopo

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 75 reviews" "
Rating 8 - Good. 27 out of 75 reviews" "
Rating 6 - Okay. 12 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Naledi

Stayed 1 night in Jan 2024

4/10 Poor

Rebotile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t recommend for a couples retreat
Our room had sand and didn’t seem like it was prepared properly before our arrival. Also didn’t have an iron and ironing board. They told me I need to pay one of their staff to iron my clothing for me.
Stayed 2 nights in Dec 2023

4/10 Poor

Fortecare

Business traveller
Disliked: Property conditions & facilities, room comfort
Rooms are old and uncomfortable, beds need to be replaced, equipment is broken and not replaced. Staff are very friendly and helpful, but our overall view of the facility was of poor quality.
Stayed 1 night in Oct 2023

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from SOA on Aug 29, 2023
Thank you Monica for your perfect score.

8/10 Good

Rulof

Stayed 1 night in Feb 2023
Response from SOA on Feb 27, 2023
Thank you Rulof for your high score.

10/10 Excellent

Nkululeko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Shangri-La on Apr 22, 2022
We thank you for your perfect score.

10/10 Excellent

Boitumelo

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2022
Response from SOA on Mar 15, 2022
Thank you for your high scores. We're pleased you had a good stay.

8/10 Good

Ina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice time, thanks to Alfred the manager and Holo, our bartender, waiter. We had an unpleasant experience with other guests, that did not adhere to the rules, but Alfred immediately made a plan, which made the evening very pleasant. Holo has been so friendly and gave us superb service throughout the evening and at breakfast. It is really such a beautiful place.
Stayed 1 night in Feb 2022
Response from SOA on Mar 15, 2022
We're thrilled to hear you had a great time Ina despite the unruly guests that did not adhere to our rules. We hope to see you again soon.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Shangri-La
Beautiful hotel, friendly and accommodating staff. Possibly in need of a few fresh ideas as they appear to be operating on a model that was relevant and successful about 15 - 20 years ago
Stayed 2 nights in Jun 2021
Response from SOA on Jul 2, 2021
Thank you for your review and comments Anthony.

10/10 Excellent

SHALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from SOA on Apr 22, 2021
Thank you for your high praise.

8/10 Good

Chinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Stayed 1 night in Feb 2021
Response from SOA on Apr 19, 2021
Thank you for your feedback.

8/10 Good

JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot in a quiet hidden away from town hussle and bustle. Friendly staff all round.
Stayed 2 nights in Mar 2021
Response from SOA on Apr 19, 2021
Thank you for your compliments. Come back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great awesome amazing! Every superlative deserved
We had an awesome stay. The staff were all amazing and friendly and were available to our every need Special mention of thanks to Andrew who made us feel like royalty.
Stayed 2 nights in Feb 2021
Response from SOA on Feb 23, 2021
Thank you John for your compliments. Come back soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to home getaway
A bumpy start with our initial room experience. The response and reaction from Mapula ( the manager) in particular was outstanding and I am very thankful and appreciative of the effort that was made to ensure our stay was a fun one. The staff are excellent, the food was great. Very relaxing time indeed.
Stayed 2 nights in Feb 2021

6/10 Okay

Pieter

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Swimming pool green and slippery
Stayed 2 nights in Jan 2021

10/10 Excellent

Yolandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A holiday to remember
We celebrated our anniversary and they made everything so special on the day.... The place is so relaxed and quite and you can really relax with the person you love. We enjoyed our stay from day one till the last day. Was very sad to leave. Will definitly recommend them and come back some day....
Stayed 4 nights in Jan 2021
Response from SOA on Feb 12, 2021
Thank you Yolandi for your perfect score. We appreciate your recommendation.

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
xperience
The stay was awesome. But for a 4star rating, the condition of thee bed is in a terrible state. New quality beds needs to be purchased. 2 days later and I still have lower back pains. Service at restaurant was not up to scratch but was sorted after Manager assistance. But lovely overall experience and would love to go back.
Stayed 1 night in Dec 2020
Response from SOA on Feb 12, 2021
Thank you for your review and comments.

8/10 Good

Luvuyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle heaven
The staff was very helpful and friendly.. The place is a jungle heaven.. Loved it
Stayed 2 nights in Oct 2020

8/10 Good

Annari

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Slightly diappointed
We experienced good hospitality. The room was clean and the service friendly. The mattress however, was shocking. It was absolutely warn out. The breakfasts were good, we had supper on Saturday evening and the eisbein was fridge cold in the middle. They had it watmed and replaced our sides and gave us discount. On Friday evening the hotel was fille with lively clasical music but the rest of the weekend they only played african music. It just didn't suit the surroundings... On the website they show a beautiful clean tennis court and volley ball area, which is now actually overgrown and not useable. The gardens need attention. The grass wasn't even cut where our room was.
Stayed 2 nights in Nov 2020

8/10 Good

Sampie

Stayed 1 night in Nov 2020

10/10 Excellent

Riaan

Stayed 2 nights in May 2020

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
he bad and the good
We were allocated, most probably the worst room available. Room 15 is extremely small, it really is a concocted room. The mattress was overused and hollow and extremely uncomfortable. The toilet kept on running through the night, very disturbing. Although the hotel knew that I am a diabetic, no sweetener were supplied. They further allocated our spa booking to another couple with the feeblest of excuses. We were supposed to go in 10h30, but were moved to a 12h15 slot, which inconvenienced us, as we had other arrangements which we had to cancel. Positives: 1. Joey was very professional, friendly and accommodating in moving us to a far better room with a proper mattress; 2. Special accolades to Alfred. He was the star of the staff. He arranged the spa treatment to be moved to the new slot. He really went the extra mile in arranging for us to watch the rugby Saturday afternoon, even when they had a problem with their power supply. His service gets a 10/10.
Stayed 2 nights in Feb 2020
Response from SOA on Feb 18, 2020
Thank you Anthony for your review. We're sorry to hear that were inconvenienced during your stay and will gladly address these points of concern. We're delighted that Alfred and Joey assisted you to make your stay a more memorable one.

6/10 Okay

Roith

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shangri-la past its best
Shangri-La is an old place and it shows. Our room was dark and smelly musty. Also the carpets were dirty. The gardens however were lovely.
Stayed 1 night in Jan 2020
Response from SOA on Jan 13, 2020
We take note of your review. We are in the process of upgrading our hotel rooms. We're happy to hear you enjoyed the gardens.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from SOA Guest Relations on Jul 9, 2019
Thank you Deon for your compliments. We look forward to seeing you again in the near future.

10/10 Excellent

Wynand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from SOA Guest Relations on Jul 9, 2019
Thank you Wynand for your compliments. We look forward to seeing you again in the near future.

10/10 Excellent

GF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic stay
Stayed 2 nights in Mar 2019
Response from SOA on Apr 23, 2019
Thank you for your feedback.

10/10 Excellent

Klaas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed Quality
The place is divine, the challenge is the bed quality, the Hotel should replace the bed
Stayed 1 night in Jan 2019
Response from SOA Guest Relations on Feb 8, 2019
We thank you for your feedback Klaas.

10/10 Excellent

Lisang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing with clean happy and welcoming staff
Stayed 1 night in Dec 2018
Response from SOA Guest Relations on Jan 11, 2019
Thank you Lisang for your compliments. We hope to see you again soon.

6/10 Okay

Devashni

Liked: Staff & service
Satisfactory visit
Reception staff very unfriendly and no people skills. Carpets in the room was filthy. Baby cot was dirty, I made them clean it with soap and water. They had a dirty torn sponge as a mattress. Grounds where very neat and tidy and gardens beautiful. Breakfast on Sat was good. Food and waiters helpful. Sunday food was terrible. Lacked flavor and taste. We where required to pay for our cappuccino as it was not part of the breakfast buffet yet on Saturday we got it with breakfast. We did speak to the manager and he did not have much to say. All cups where even smelling eggy as well as plates.this was my put off not to return to the establishment.
Stayed 2 nights in Feb 2018
Response from SOA on Apr 3, 2018
Thank you for your review. We're sorry to hear that you did not have a pleasant experience on Sunday. Speciality coffees are not included in our breakfast rate and are therefore charged separately.

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought it was good value for money! The atmosphere was stunning and romantic as well as the food were very good! I visited the lodge more than 10 years ago and just loved how management had changed the hotel! A good place to spend Valentine’s Day!
Stayed 2 nights in Jan 2018
Response from SOA on Apr 3, 2018
Thank you Amelia for your 5 star review.

8/10 Good

Frederick j

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was amazing and the welcome and service we got was excellent
Stayed 2 nights in Dec 2017
Response from SOA Guest Relations on Jan 9, 2018
Thank you very much for your 5 star review. We're delighted that you had a memorable experience

8/10 Good

Louina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2017
Than you for your 4 star rating. We value your feedback.

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Name is fitting.
Beautiful location - the name is fitting.
Stayed 1 night in Jun 2017
Thank you for your 5 star review. We're delighted you had a memorable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of this world experience
Amazing
Thank you for your 5 star review. We're delighted you had a memorable stay.

10/10 Excellent

ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing break-away. Excellent food and service. Value for money
Thank you for your 5 star review. We're delighted you had a memorable stay.

6/10 Okay

Pieter

Liked: Property conditions & facilities, room comfort

4/10 Poor

Nelisiwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was quite awkward because the guy at reception initially checked us in at room 14 and after being called by a lady at the back office, he then changed us to room 43. Concerned about this sudden change which was not even explained, I asked the guy what the change was all about. He said his manager instructed him to change us to room 43. And that to him room 43 was the better room. Room 43 looked like it had not been used in a very long time, this was evidenced by the dust and mosquitoes in the bathroom shower cover. The carpet was quite dirty. There was no telephone to call in room service. There was no fridge and no microwave although the design in the room suggests that there should. It left us wondering if we were no moved to 43 because of all these things were missing there and wanted to reserve 14 for other people. Breakfast was good but all other food purchased from the menu was far from impressive. A mexican pizza for example that I ordered was with no jalapeno and this was not even explained by the waitor. The carbonara pasta was also quite bad I must say. the setting of the hotel is in quite tranquil surroundings however we were woken up in the morning by garden services staff as I believe room 43 is right next to the toolsroom. From about 7am, they were walking right infront of our room and chatting to one another.

8/10 Good

Ntate Sithole, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a getaway!
Amazing

4/10 Poor

Leon, Polokwane

Disliked: Cleanliness, staff & service, room comfort
Not worth 4 stars
Poor reception , poor room condition , good food but very expensive , good immediate surroundings. Not able to charge my cellphone . Main building smells very smoky

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The food was the only let down...and service. Room service was a nightmare. Everything else was great

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Second time unlucky
Our second stay were a disaster. We booked and pay for a luxury room they gave us a standard room. Complaining didn't help. There were no water in bathroom. The breakfast were served late and the standard of the food were not good. We were terribly disappointed because location of hotel is nice

10/10 Excellent

Emiliya, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and beautiful romantic place
Spacey bungallows - perfect bed. I personally did not like the shower - only showers from the top and no moving shower. But calm and very beautiful place - feels in the jungle, big walking area with animals and wild nature and interesting gardens. Spa center, pool - averything you need to relax. Also good for children. Good restaurants, perfect breakfast. There is a braai restaurant where you sit around the fire and watch the meat getting ready. Really nice place - we will go again. Only deception - no decent coffee.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Not Bad
We generally enjoyed our 1 night stay. This was a stop over en-route to a game lodge and used this hotel to break the long drive. I would recommend their dinner this was by far the treat of our stay. Great dining experience, great atmosphere and amazing food. The general areas of the hotel were beautiful but when you get into your room there is much to be desired. Very dated decor and in a serious need of an upgrade. The bathrooms especially need some work.

10/10 Excellent

William, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
William
The stay was good, the service was excellent and the staff was friendly and helpful. we enjoy the place, the garden was magnificent and the place homely.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff needs training. Aircon did not work and buckets were placed under the aurcon for dripping water. Linen had a urine stain on it and had to be replaced. Tea was served (in a teapot) and was cold.

6/10 Okay

JESSICA, kempton park in gauteng

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
peace of mind
my friend and I enjoyed our stay at the hotel especially the beauty of the hotel it blow us away, I call it a peace of mind. john the waiter at the restaurant and the dinners table good service