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Great historic hotel! Malaga Inn hosted a wedding that I attended. All of the staff were beyond friendly and helpful. Terrific people! Highly recommend.
james
Stayed 2 nights in Apr 2024
Response from Stacy on Apr 16, 2024
Hi James! Thanks so much for the great review! We love our wedding groups and I am so happy that you enjoyed your stay! Hopefully you'll be back for another visit soon!
We really enjoyed the unique experience of staying in an historic hotel. Our room was incredible and the grounds were stunning! Upon our arrival, the desk clerk had an unpleasant attitude, but the rest of the staff that we interacted with the rest of our stay were very kind. We would stay again.
Jennifer
Stayed 1 night in Mar 2024
Response from Stacy on Apr 12, 2024
Thanks, Jennifer, for the 4/5! I do apologize that the team member who greeted you at check-in missed the mark. If you have read other reviews, you know that is not usually the case! I am glad to hear that the rest of the stay made up for it!
6/10 Okay
Juan J
Travelled with family
Apr 7, 2024
Disliked: Amenities
Liked
Juan J
Stayed 1 night in Apr 2024
Response from Stacy on Apr 12, 2024
Hi Juan! I'm sorry that we didn't do a better job meeting your expectations! Hopefully you will give us another try and we can make it up to you!
The property was unique and charming. The rooms opening into the open courtyard was really nice. However Expedia and Google both said there was free breakfast. There was no breakfast offered, free or otherwise.
Stephen
Stayed 1 night in Apr 2024
Response from Stacy on Apr 12, 2024
Thanks so much for the great rating, Stephen! I apologize about the miscommunication about breakfast and I will definitely take a look at out profiles on Google and Expedia and make sure they are correct going forward.
My experience here was great. Miss Arnetta at the front desk was extremely helpful and pleasant during my whole stay. The room was clean and spacious, and the courtyard was just as beautiful as the photos suggest. Restaurants and shops are a walking distance away. I would absolutely book here again!
Ashia
Stayed 1 night in Mar 2024
Response from Stacy on Apr 8, 2024
Ms Arnetta is a great hostess!! I'm glad you enjoyed everything! We love being so close that our guests can walk to some great spots in downtown Mobile!
It was terrible & our room was dirty there excuse was Mardi Gras was last week
James B.
Stayed 1 night in Feb 2024
Response from Stacy on Apr 2, 2024
Hi James, I'm not sure why I am just seeing this post! Mardi Gras was about 6 weeks ago now. Being busy for the Carnival season is no excuse for you to have experienced that propery in subpar condition. I do apologize that you did not have an enjoyable time. I know without a doubt that we could redeem ourselves if you give us another chance on your next visit!
This is a great place to stay! It’s an old, historic building, so expect it to appear and feel that way. It was clean and welcoming. The staff was incredible and friendly! They definitely made the stay even better. I would stay there again.
William M.
Stayed 2 nights in Mar 2024
Response from Stacy on Apr 2, 2024
Thanks so much for the kind words, William! We'd love to see you again real soon!
Thanks so much for the great rating! We'd love to have you stay with us again soon!
8/10 Good
Amber
Mar 24, 2024
Liked: Staff & service
Amber
Stayed 1 night in Mar 2024
Response from Stacy on Mar 26, 2024
Thanks for the great rating, Amber! See you on your next visit to Mobile!
8/10 Good
Elisabeth
Mar 22, 2024
Liked: Cleanliness, staff & service
Lovely bed! Room reminded me of European hotels with high ceilings and old world charm. Front desk staff at check in were friendly and accommodating. Just a little worn down though.
Elisabeth
Stayed 1 night in Mar 2024
Response from Stacy on Mar 25, 2024
Thanks so much, Elisabeth! We definitely try to stay on top of the wear and tear, but it can be challenging in a property of this size and age! I appreciate you loving it anyway!
6/10 Okay
Marshall
Travelled with family
Mar 19, 2024
Disliked: Property conditions & facilities
Room, bathroom not in good repair. Room service not offered. Towel supply not sufficient
Marshall
Stayed 3 nights in Mar 2024
Response from Stacy on Mar 20, 2024
Hi Marshall! Thanks so much for your honest feedback! We are looking at making some repairs and upgrades and hope that by the next time you visit you feel better about the stay! I'm not sure how the towels were overlooked! I will definitely bring that issue up to the housekeeping team.
Loved the ease of walking downtown and the convenience of taking a golf cart ride to cruise ship terminal
Tammy
Stayed 1 night in Mar 2024
Response from Stacy on Mar 20, 2024
Thanks for the great rating! Our location does make it easy to park your car and not have to get in it until time to go home! There are a ton of great restaurants and shops to walk to and you are correct about the ease of getting to the cruise terminal! I’m glad you had a good stay!
10/10 Excellent
Robin
Travelled with family, Travelled with family and small children
This turned out to be a cool place to stay. The location is perfect for accessibility. The hotel is historic and very clean. The courtyard is so cool to hang out and relax. Charlotte on the front desk was helpful and really pleasan. If ypur looking for modern and cookie cutter lodging this is not it , but if you want an experience in a safe clean hotel stay here.
Robin
Stayed 1 night in Mar 2024
Response from Stacy on Mar 16, 2024
Thanks for the great review! I'm so glad you found us and enjoyed your stay! We look forward to having you back soon!
8/10 Good
Kim
Travelled with family
Mar 14, 2024
Liked: Cleanliness
So the property could use a few coats of paint. It is not cookie cutter which was what I wanted. The extra charge for around $40 on top of room rate and tax made it almost $250 a night. Parking was also a different price, $9 I stead of $7. Internet is not able except in the lobby. Other than those things everything was as described.
Kim
Stayed 1 night in Mar 2024
Response from Stacy on Mar 25, 2024
Thanks for the review and feedback. I do apologize if the parking charges were not clearly communicated to you! We only charge for parking for those heading to the cruise terminal so it shouldn't have impacted your nightly rate really!
This is a historic hotel in downtown Mobile. The staff was very friendly. I could hear a little noise since the doors & windows were historic and not the modern sound resistant. All in all, I enjoyed my stay, and I would consider it again.
Robert
Stayed 1 night in Mar 2024
Response from Stacy on Mar 20, 2024
Thanks for dropping by to leave us a comment! I appreciate you recognizing the staff. They truly love this property and love our guests! You are correct that the historic nature of the property can make it a little noisier than a new hotel. We think that the experience of being in a 160 year old property makes up for that though! We’d love to have you back with us again soon!
6/10 Okay
Kimberly
Mar 11, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Charlotte - the daytime receptionist- was wonderful. She was helpful and friendly.
But the facility was lacking 2 very important amenities that are listed in Expedia as being at the property: a bar (according to the night staff it is only opened for Mardi Gras) and in-room wifi (I had to go to the lobby to connect, but back in my room the connection would fail).
Also, it could have just been the location of my room, but I could hear the elevator and the closing of the lobby door ALL NIGHT.
Kimberly
Stayed 1 night in Mar 2024
Response from Stacy on Mar 15, 2024
Thanks so much for the feedback! Yes, the bar is currently only open during special events. We are looking at the possibility of opening on a more regular basis as we get deeper into the summer season. We have also been in contact with our service provider for wifi since we have been experiencing spotty coverage in some of the rooms.
This place is amazing! Rich with history and right in the heart of the city. The assistant manager Mrs. Arnetta was great and provided us with everything we needed for a comfortable stay.
Jonathan
Stayed 2 nights in Feb 2024
Response from Stacy on Feb 27, 2024
I'm so glad you enjoyed your stay, Jonathan! Our location is one of our greatest assets, right behind our staff! Thanks so much for speaking on both of them! We look forward to seeing you again soon!
I can only imagine what the property was like when it was two identical townhouses all those years ago! I bet it was amazing, but, then again, I think it is pretty amazing now! I'm glad you enjoyed your stay!
10/10 Excellent
eric
Travelled with partner
Jan 28, 2024
Liked: Cleanliness, staff & service, amenities
beautiful and quiet
eric
Stayed 1 night in Dec 2023
Response from Stacy on Feb 7, 2024
Thanks for the 5/5 Eric! I'm glad you enjoyed your stay. We look forward to seeing you again soon!
My stay at Malaga Inn was absolutely wonderful! Not only is the property beautifully historic and well kept, it is calm and peaceful. The employees were a breath of fresh air, kind, and were quick to help with anything at all. I highly recommend Malaga Inn, my new home away from home!!
Tina
Stayed 3 nights in Jan 2024
Response from Stacy on Jan 28, 2024
Wonderful, Tina! So happy to hear that the staff took such great care of you, but, then again, they are by far our greatest asset! They truly love the property and our guests. Can't wait to welcome you back soon!
From the moment we walked in, we felt like we were at home. Mrs. Arnetta was at the desk and she is perfect for her position. She was so friendly! Our room was perfect. We always do the newer updated hotels, but this one was so charming! It was very clean and the bed was comfortable. I loved the courtyard. We needed something different! We were cold even though the heat was on and they brought us a heater! Talk about customer care! We’re planning our next trip to stay there!
Michelle
Stayed 1 night in Jan 2024
Response from Stacy on Jan 12, 2024
Thanks so much for the great review, Michelle! You are so right when you say that Miss Arnetta is in the exact right position! We are lucky to have her and the rest of our caring and dedicated staff. I hope that your experience at our property sparks your interest in boutique properties. There are some real gems out there to see! We definitely hope to see you back at the Inn!
Wow, Eva, you got some great photos! I'm glad you enjoyed your stay and thank you so much for the recommendation!
8/10 Good
Robert
Jan 1, 2024
Robert
Stayed 1 night in Dec 2023
Response from Stacy on Jan 12, 2024
Thanks for the 4/5 Robert! Hopefully you will come back on your next trip to Mobile and we can get that 4 to a 5!
8/10 Good
Verified traveller
Jan 1, 2024
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 3 nights in Dec 2023
Response from Stacy on Jan 12, 2024
Thanks for the 8/10! We'd love to see you on your next trip to Mobile and hopefully get a 10/10!
6/10 Okay
Robert
Dec 31, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Robert
Stayed 1 night in Dec 2023
Response from Stacy on Jan 12, 2024
Hi Robert Thanks for taking a minute to leave us a rating. I do hope that you brought your concerns to the staff so that we can get them taken care! We always like to see a 10/10 so a 6 hurts our feelings a little bit!
10/10 Excellent
Madelyn
Dec 28, 2023
Madelyn
Stayed 1 night in Dec 2023
Response from Stacy on Jan 12, 2024
Thanks for the 5/5, Madelyn! We hope to see you again soon!
We traveled to Florida stopped in mobile overnight at the Malaga Inn such a good experience. So on our way home we stopped there again highly recommend for traveler's
Neale
Stayed 1 night in Dec 2023
Response from Stacy on Jan 3, 2024
Thank you so much for taking a minute for a review! I'm so happy that you enjoyed your stay.....both of them! We'd love to see you again on your next trip to Florida!
Staff are super friendly and helpful. The Malaga Inn has both comfort and history. Great stay!!
Anne
Stayed 1 night in Dec 2023
Response from Stacy on Jan 3, 2024
Thanks so much, Anne! We are so fortunate to have such a great team. They truly LOVE the property and want every guest to have a wonderful stay! We hope you visit again soon!