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Reviews of DoubleTree by Hilton Hotel Missoula - Edgewater

4 out of 5
DoubleTree by Hilton Hotel Missoula - Edgewater
100 Madison Street, Missoula, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Karleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tara on Apr 17, 2024
Hi Karleigh. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 1 night in Apr 2024
Response from Tara on Apr 4, 2024
Hi Jeremy. Thank you for staying with us! We hope to see you again soon.

6/10 Okay

Corey

Travelled with family
Liked: Cleanliness, staff & service
some aspects of the room had been updated a lot of it needs attention.
Stayed 1 night in Apr 2024
Response from Tara on Apr 4, 2024
Hello Corey. Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tara on Apr 5, 2024
Hi Matthew. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Double Tree while in town touring colleges with our son. They were super accommodating about our dogs and there is an off leash dog park nearby. The hotel facilities were recently updated and are really comfortable and attractive - the perfect mix of mid century lodge with modern amenities. Beds were comfy and so were the pillows! Friendly staff and easy access to all Missoula has to offer. We will return!
Response from Tara on Apr 2, 2024
Hello Elizabeth,Than you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being near the university and on the river. Surprisingly good breakfast.
Stayed 2 nights in Mar 2024
Response from Tara on Mar 27, 2024
Hello Richard. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tara on Mar 21, 2024
Hi William. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Tara on Mar 21, 2024
Hi Barbara. Thank you for staying with us. We're glad you enjoyed your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the river from the room. Restaurant was great with some wood fired pizza overlooking the river and greeted with smiling faces from the staff. Can't wait to visit again
Stayed 1 night in Mar 2024
Response from Tara on Mar 19, 2024
Hi William, thank you for staying with us! We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

CLAUDE, Great Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly with all the amenities.
Stayed 1 night in Mar 2024
Response from Tara on Mar 13, 2024
Hello Claude. Thank you for staying with us. We're glad you enjoyed your stay!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place to stay for concert ar the wilma
Stayed 1 night in Mar 2024
Response from Tara on Mar 7, 2024
Hi Brandon. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff. Great comfortable room, very clean, easy parking. Restaurant on site is very nice with a great view of the river. We will stay there again.
Stayed 2 nights in Mar 2024
Response from Tara on Mar 5, 2024
Hello Phillip. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
This property was amazing . The staff the cleanliness and as great. Iam very picky and I was very impressed. You are very lucky to have staff that cares and works hard. I hope they are treated as well as employees as they treated us.
Stayed 4 nights in Feb 2024
Response from Tara on Mar 2, 2024
Hello Craig. Thank you for staying with us. We're glad you enjoyed your stay. Thank you for recognizing our staff, they are great!

10/10 Excellent

Breanna

Stayed 1 night in Feb 2024
Response from Tara on Mar 21, 2024
Hi Breanna. Thank you for staying with us. We're glad you enjoyed your stay.

10/10 Excellent

Belinda, Mission Viejo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Doibletree! Very clean and Customer Service all around.Love how big the bathroom in my room was!! Enjoyed Finns - the restaurant on the hotel property. Beautiful View of the River. Food was delicious and prepared well. Perfect spot - close to many things- Grocery Stores, Gas Stations, Restaurants. Quick trip to the airport- which is nice!
Stayed 2 nights in Feb 2024
Response from Tara on Feb 20, 2024
Hello Belinda. We're happy to hear that you enjoyed your stay with us! We hope to see you again in the near future.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Amenities
This is not a typical Hilton stay. The room was spacious with a great view, but this hotel offers very little in the way of luxury and things to do. There is a fantastic restaurant on site…and that’s about it. The front desk and restaurant staff were great, but when I ordered room service the person who brought it was very curt/didn’t smile and made me feel like this was a great inconvenience to him. The rooms were clean enough. The location is nice but if you are looking for an upscale hotel to spend some time in you may want to look elsewhere.
Stayed 5 nights in Feb 2024
Response from Tara on Feb 13, 2024
Hello Mary, Thank you for staying with us. I'm sorry to hear that your stay was not ideal for you. We appreciate your candid feedback and hope one day you'll decide to stay with us again.

2/10 Terrible

Craig

Travelled with partner
Disliked: Cleanliness, staff & service
Got sick early that morning, called tried to cancel and was told no.was
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Modern and comfortable.
Stayed 2 nights in Feb 2024
Response from Tara on Feb 7, 2024
Hi Chad. Thank you for staying with us. We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Ross Elliott

Business traveller
Great restaurant. Convenient location.
Stayed 1 night in Jan 2024
Response from Tara on Jan 13, 2024
Hello Ross. Thank you for staying with us. We're glad you enjoyed your stay.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tara on Jan 3, 2024
Hello Stephen. Thank you for staying with us. We hope to see you again in the near future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and restaurant
Response from Tara on Feb 7, 2024
Hi Jeffrey, Thank you for staying with us. We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tara on Jan 3, 2024
Hello Glyn. Thank you for staying with us. We're glad you enjoyed your stay.

6/10 Okay

Joe

Stayed 3 nights in Dec 2023
Response from Tara on Jan 13, 2024
Hello Joe. Thank you for staying with us. We hope you will consider staying with us again.

10/10 Excellent

Dianna

Stayed 1 night in Dec 2023
Response from Tara on Dec 13, 2023
Hello Dianna, thank you for staying with us. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and accommodating to all our needs. Hotel decor was appealing and clean. Staff was professional, kind, and courteous.
Stayed 1 night in Dec 2023
Response from Tara on Dec 8, 2023
Hi Cathy, thank you for staying with us. We're glad you enjoyed your stay and we hope to see you again in the not too distant future!

10/10 Excellent

SONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tara on Dec 5, 2023
Thank you for staying with us Sonya. We're glad you enjoyed your stay.

6/10 Okay

Holly

Stayed 1 night in Nov 2023
Response from Tara on Jan 3, 2024
Hello Holly. Thank you for staying with us. We hope you'll consider staying with us again.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Response from Tara on Nov 28, 2023
Hello James. I'm sorry to see that you did not enjoy your stay to the fullest extent. I would be interested in hearing from you what we could have done differently. Kind regards.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
One
Stayed 1 night in Nov 2023
Response from Tara on Nov 14, 2023
Hi Paul. Thank you for staying with us. We're glad you enjoyed your stay.

6/10 Okay

phil

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I'm a local resident who took the opportunity to stay a night since I was flying out early the next morning. The shuttle was prompt and comfortable. The room however was disappointing. I was hoping to be able to recommend it to visitors. It was dark and the furniture barely fit. There were few amenities--not even a bottle of water in the fridge. It certainly did not live up to the more than $300 I paid.
Stayed 1 night in Oct 2023
Response from Tara on Nov 11, 2023
Hello Phil. Thank you for staying with us. We're sorry the room didn't fit your needs but we do hope you'll consider staying with us in the future as we plan on a few upgrades to the property. Kind regards.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed, friendly staff
Stayed 1 night in Nov 2023
Response from Tara on Nov 9, 2023
Hello Keith. Thank you for staying with us. We're glad you enjoyed your stay!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning reviews and phenomenal staff!
Stayed 2 nights in Nov 2023
Response from Tara on Nov 7, 2023
Hello Megan. Thank you for staying with us!

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and convenient to university.
Stayed 1 night in Nov 2023
Response from Tara on Nov 7, 2023
Hello Jack. Thank you for staying with us!

10/10 Excellent

paula

Travelled with family
I gave it average rating because the bed was not clean. They didn’t change the sheets. I found chest hair in my bed. Which gave me the feeling bugs were crawling on me all night.
Stayed 1 night in Oct 2023

10/10 Excellent

Chanda, sandy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to bring my dog. The restaurant is really nice with the best view in town and walkable to most.
Stayed 1 night in Oct 2023
Response from Tara on Oct 24, 2023
Thank you for staying with us! We're glad you enjoyed your stay.

6/10 Okay

Shelley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a great room with a patio right outside our room was dog poop. Next thing a dog shows up on our patio. Then ran farther down the side of the blgd. It belonged to our neighbor. I think you need to rethink your pet policy.
Stayed 1 night in Oct 2023
Response from Tara on Oct 24, 2023
Hello Shelley. Thank you for staying with us. We're sorry to hear about your run in with the neighbor's dog. We do have a policy that guests are to keep their dogs with them at all times and we're sorry this didn't happen. We hope you'll consider staying with us again.

8/10 Good

Melody

Stayed 1 night in Oct 2023
Response from Tara on Oct 17, 2023
Hello Melody, thank you for staying with us!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was young snd enthusistic!
Stayed 1 night in Oct 2023
Response from Tara on Nov 7, 2023
Hello Julie. Thank you for staying with us!

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Tara on Sep 28, 2023
Thank you for staying with us! We're glad you enjoyed your stay.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Tara on Sep 14, 2023
Hello Robin. We're happy to hear that you enjoyed your stay with us. We hope to see you again in the not too distant future!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Sep 2023
Response from Tara on Sep 5, 2023
Hello Mary. Thank you for staying with us. We hope to see you again soon in the not so distant future!

10/10 Excellent

Bonnie B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river and the town.
Stayed 1 night in Aug 2023
Response from Tara on Aug 30, 2023
Hello Bonnie. Thank you for staying with us. We're glad you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Marc

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Careful booking through Expedia. We booked a “river view” room but got a room with a big bush blocking the view of the river. The front desk people said Expedia does that to get people to book, which seems like a bait-and-switch deal. And our room had a heavy smell of cigarette smoke. The front desk people were very nice, but they had no comparable room to move us to. They did ensure that our next stay for family weekend will be in a true river view room. I’ve had a terrible experiences with Expedia customer service—they’re rarely willing to do anything. So book carefully!
Stayed 1 night in Aug 2023
Response from Tara on Sep 5, 2023
Hello Marc. I'm sorry the room you received was not exactly what you anticipated. Expedia is a good partner of ours; they sell partial riverview rooms as well as full riverview rooms. Just be sure to book full riverview. We hope to see you again soon!

10/10 Excellent

Libbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first pulled in to the property i was worried that it looked run down and very yucky but once we found the lobby area and went inside it was great ! It is just an old building that i think could use some renovating. That said it is very well maintained , lots of flowers etc and clean and an adequate staff to maintain everything. The inside staff was also very friendly and helpful. The rooms are beautifully remodeled, at least the one we had, it was modern and right on the river. No complaints at all. The restaurant in the hotel is excellent too. Nice drinks, appetizers, wood fired pizza etc. I would definitely stay here again .
Stayed 1 night in Aug 2023
Response from Tara on Aug 11, 2023
Hello Libbie. Thank you for staying with us and sharing your experience. We're happy you enjoyed yourself and we look forward to welcoming you back again soon!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello
Stayed 1 night in Aug 2023
Response from Tara on Aug 11, 2023
Hello Matthew. Thank you for staying with us. We hope to see you again soon!

8/10 Good

Al

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Tara on Aug 8, 2023
Thank you for staying with us!

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from Tara on Aug 30, 2023
Hello Brian. Thank you for staying with us, we're glad you enjoyed your stay. Hopefully we'll see you again soon!

6/10 Okay

Linda, BIGFORK

Travelled with family
Liked: Cleanliness
Location is dirty. Close to the University but perimeters are unclean. Restaurant is extremely dirty!!
Stayed 1 night in Jul 2023
Response from Tara on Jul 19, 2023
Dear Linda, Thank you for taking the time to share your experience. We appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us to continually work to improve our guest experience. Kind regards.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Also a great place to stay in Missoula.
Stayed 1 night in Jul 2023
Response from Tara on Jul 15, 2023
Thank you for staying with Patrick!