2/10 Terrible
Darren
Travelled with family
Mar 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had fully paid for one nights stay months in advance at Fairfield Inn and Suites by Marriott Toronto Airport. The night before our stay I received an email advising that due to “unforeseen circumstances” they would not have a room available for me. I was further advised that their sister hotel, Crown Plaza would now be the hotel we were to stay at.
I called to inquire and was told by front desk staff that the “unforeseen circumstances” were that some other customers had decided to stay longer. In my opinion an unforeseen circumstance would have been a fire or flood.
I asked to speak to a manager and was put through to a voicemail. I left a voicemail but never received a response.
Crown Plaza was not as convenient but was suitable in the end. Staff at Crown Plaza advised us that Fairfield Inn and Suites frequently does this. I later verified this by reading other reviews.
My recommendation would be to book another hotel of your choice rather than taking any chance of any other “unforeseen circumstances” arising.
Darren
Stayed 1 night in Mar 2024