Travelling solo, I had a week long stay at the Hotel Santa Lucia, a family-run ,lovely, Old World style hotel. The reception-bar area though formal in appearance is a nice comfortable place to have a drink in the evening.
I was excited.I had booked a room with a balcony. I love sitting on a balcony in the late afternoon after a day of trekking. When I saw my room and very small balcony and there was no table or chair...it was hard to hide my disappointment.I was thinking ' a whole week I'll be here...in my room ..and by myself... and unable to sit out'...what a bummer.. ..
To the rescue:VINCENZO ! He sensed /saw my disappointment. Vincenzo on the spot , without me asking ,offered to show me another available room. This room, had a balcony and a table /chair set !! Woo Hoo! I was happy and so appreciative.
Vincenzo said he wanted me to be happy with my room. So thoughtful, and first class customer care.
I had booked breakfast included with my room. I highly recommend it. The buffet breakfast was one of the best I've had. The selection and variety of foods would satisfy all appetites ,but more importantly it was good food. I really enjoyed the variety of cut fruit and veggies along with all the usual ' breakfast' foods.(and try the sliced ham...yummy ...real ham; also try the pistachio cake if it's available.. sooo good.). The wait staff were all wonderful! The dining room with tablecloths and a rose on every table made breakfast special.