Exterior

Reviews of Hotel Ivy, a Luxury Collection Hotel, Minneapolis

4.5 out of 5
Hotel Ivy, a Luxury Collection Hotel, Minneapolis
201 S 11th Street, Minneapolis, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 511 out of 732 reviews" "
Rating 8 - Good. 121 out of 732 reviews" "
Rating 6 - Okay. 60 out of 732 reviews" "
Rating 4 - Poor. 25 out of 732 reviews" "
Rating 2 - Terrible. 15 out of 732 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

George, Boston

Liked: Cleanliness, staff & service
All was good, but there was no coffee or coffee maker in the room. I would get out dizzy every day.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Lydia

Liked: Cleanliness
For rating and price, I expected more from the property. There wasn’t a great seating area in the lobby. We had spa appointments and was very disappointed in the cleanliness of that area and my massage.
Stayed 2 nights in Feb 2024

8/10 Good

Johnathon

Liked: Cleanliness, staff & service, property conditions & facilities
I was quite disappointed that there isn’t a better deal for those who just want to use the spa ammenities. You have to book a full price spa service to use the spa amenities. Not even a discount for guests? GFCI was broken in the bathroom. Be sure if you use valet, call like 15 min before (wait time was February on a Thursday imagine peak season). That’s if there is no one else is ahead of you I wouldn’t have booked my stay knowing we can’t use the spa with out paying an extra min $100 each even just for an hour. There are other hotels that have these type of amenities included.
Stayed 1 night in Feb 2024

10/10 Excellent

Ayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and helped set up my proposal, couldn’t have had a better experience with Hotel Ivy and Masa & Agave. Thank you all so much!!:)
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will definitely be back
Stayed 2 nights in Feb 2024

10/10 Excellent

Abigail

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious hotel
The staff was very friendly and helpful and the restaurant was great. The valet parking is overpriced and there is parking across the street for $40 less. The water bottles in the room are not free, even if they don't have a price tag.
Stayed 1 night in Jan 2024

8/10 Good

Jan

Travelled with family
Liked: Amenities
Close to the event we were attending
Stayed 2 nights in Jan 2024

10/10 Excellent

Kaylee

Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Cam

Stayed 2 nights in Dec 2023

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bed was not comfortable and pillow were really flat. Bad service at front breakfast restaurant and basement Mexican restaurant. Extremely expensive hotel stay for sub par results.
Stayed 2 nights in Dec 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Mattress was really firm.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony, Genoa

Stayed 1 night in Dec 2023

8/10 Good

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Prince

10/10 Excellent

Chelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Travelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fruit flies were flying around in the bar. Light bulbs in the bathroom didn’t work when arrived. They were replaced promptly though. I was able to adjust the temperature only upon entry the first day, was super cold. Heard someone being robbed outside across the street. Waited 2 hours for the Masa restaurant to open at 5pm after told by staff, just to google that they didn’t open until Tuesday at 5pm.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cynthia, Hermantown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable. The room was spacious. There was a big bathroom which included a nice tub. We enjoyed the bathrobe and slippers. They checked with us by text to see if we needed anything. Very professional and gracious.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sadie

Stayed 4 nights in Nov 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Martin, Toronto

Disliked: Cleanliness
Stayed 7 nights in Oct 2023

10/10 Excellent

Usha

Liked: Cleanliness
The staff is so courteous and responsive. We were so happy to stay at a Ivy.
Stayed 4 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, Usha. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to Minneapolis!

6/10 Okay

Chauntel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saved by the spa
My room was very clean but I did have a hole in my comforter the tv remote was missing only one robe and we had no ice bucket I was somewhat taken back by theses issues but the spa was amazing
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking the time to share your honest feedback, Chauntel. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed our spa and that your guestroom met your cleanliness standards as well as ours. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Minneapolis.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect :)
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Jennifer. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Kyle

Travelled with partner
Great over all visit.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for your feedback, Kyle. We are happy to hear that you enjoyed your time with us! We look forward to seeing you again soon!

8/10 Good

Kendahl

Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking the time to rate our hotel, Kendahl. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Nice room.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
It was a pleasure to welcome you as our guest, Michael, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for this fabulous rating, Dion! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for providing such a wonderful rating, Chris! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to rest, loved the fitness room!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking a moment to share your experience from your recent stay with us, Denise. We are so happy to hear that you enjoyed our fitness center and your overall stay with us! We hope to be your host again the next time you're in Minneapolis.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel with amazing staff
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 27, 2023
We greatly value your feedback as our guest, Leah, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you again for your review, and we look forward to welcoming you back in the future!

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds are hard as a rock. If thats your thing. The hotel and staff are wonderful. We had to get a bunch of blankets sent to us for it to be comfortable.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
We greatly value your feedback as our guest, Jordan, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you again for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for your 5-star rating, Denise! We look forward to hosting you again soon!

10/10 Excellent

jane

Travelled with partner
Beautiful property. Bartender at night was annoying. Flipping her hair and talking with a few customers but ignored us. Suggest for such a speciality hotel a bartender with more manners and better customer service
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, Jne. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience. We appreciate your feedback and constructive criticisms; they help us identify those things we can provide or improve for our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was welcoming and friendly.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, Glenn. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you so much for your 5-star rating, Holly! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Cynthia! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 27, 2023
It was a pleasure to welcome you as our guest, Jamie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great experience and better honest housekeeping, left my charger and called the next day and it was there, thank you for such great service and the pillows are super soft and the bed was amazingly comfortable
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking a moment to share your experience, David. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Your kind acknowledgment of the service of our associates is very much appreciated. I cannot wait to share your kind words! We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I appreciate the feedback that you have shared, and we certainly look forward to your return!

10/10 Excellent

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very nice staff especially at the front desk but also room service staff was great
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you for taking a moment to share your experience from your recent stay with us, Elizabeth. We are happy to hear that our front desk and room service team members provided you top-notch customer service! Rest assured we will pass your comments along to them. We look forward to hosting you again soon!

10/10 Excellent

jerod

Liked: Staff & service, amenities, property conditions & facilities
I loved every minute I was there
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Jerod. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 27, 2023
We truly appreciate you taking the time to share your rating with us, Richard. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and great staff
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Adam! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Olayinka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a sublime hotel. Really love their food options, the vibe of the entire space, the staff, the cleanliness. By far my favorite hotel in Minneapolis.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 27, 2023
Thank you for sharing your experience with us and with your fellow travelers, Olayinka! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!