Bar (on property)

Reviews of Holiday Inn St. Paul Downtown, an IHG Hotel

3 out of 5
Holiday Inn St. Paul Downtown, an IHG Hotel
175 7th Street W, St. Paul, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Liked location and staff was excellent. Facility was a little dated in appearance
Stayed 4 nights in Apr 2024
Response from Timothy on Apr 15, 2024
Thank you for staying with us, Patrick! We're happy to hear you enjoyed our excellent location and staff!

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, our room was quite loud from the hallways and from outside but other then that the room was nice and clean and the hallways smelled nice. We had a game to get to at 3 so its nice they let people check in a little early on game days.
Stayed 1 night in Apr 2024
Response from Timothy on Apr 9, 2024
Thank you for your perfect 5/5 rating and kind compliments, Kari! That sure was a busy day, but we're happy the early check-in worked well; and we'll hope to welcome you back for another event at the Xcel!

4/10 Poor

Scott

Disliked: Amenities
No usb charging ports, noisy hallways
Stayed 1 night in Apr 2024
Response from Timothy on Apr 8, 2024
Hi Scott,We're actively replacing our desk lamps with ones that have usb ports, and we have multiple staff on site 24 hours a day who can ask any noisy neighbor to quiet down if you just let us know. We can always assign you a room that is typically in a quieter area in the future too. We hope to welcome you back!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great guest service
Stayed 2 nights in Mar 2024
Response from Timothy on Apr 2, 2024
Thank you so much for your kind compliments and perfect 5/5 rating, Jennifer!

8/10 Good

Kenneth, Edmonds

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to River Centre. Secure self parking (I hate valet parking), room was nice. Front desk was helpful and professional. Bed wasn’t as comfortable as I would expect for an updated room but it was fine. Shower faucet worked but needed some maintenance. I could hear everything going on in the hallway. Luckily there wasn’t a rowdy group on my floor.
Stayed 2 nights in Mar 2024
Response from Timothy on Apr 2, 2024
Thank you for staying with us and the summary of your stay, Kenneth! We'll be sure to take a look at that shower faucet!

10/10 Excellent

Amber

Travelled with partner
Stayed here for the Saint Paddy’s day parade. It was a great hotel and I loved that there was a bar inside the hotel so we didn’t have to walk around too much at night.
Stayed 1 night in Mar 2024
Response from Timothy on Mar 24, 2024
Thank you, Amber! We're happy to hear you enjoyed your stay and the St. Patrick's Day festivities! We'll hope to see you again next year if not before!

10/10 Excellent

BILLIE JO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel right across from xcel energy center. Close to restaurants. Wild Bills was fabulous. The staff was very accommodating when we had to add an extra day.
Stayed 1 night in Mar 2024
Response from Timothy on Mar 22, 2024
Thank you so much, Billie Jo! We appreciate your perfect 5/5 rating and kind compliments of the hotel and attached restaurant! We'll hope to welcome you back soon!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the Xcel Energy Center. However, we had a room on the second floor right above the bar, and it felt like the party was in the room. Two sleepless night, but other than that, ot was great. Would stay again, but would request a room on the other side of the building and on a higher level.
Stayed 2 nights in Mar 2024
Response from Timothy on Mar 22, 2024
Thank you for staying with us, Angela! Definitely let us know of your room location requests next time around, and we'll get that done for you! Thank you and happy travels until then!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right outside Xcel Energy Center and located on West 7th the best food and fun in St Paul
Stayed 1 night in Mar 2024
Response from Timothy on Mar 19, 2024
Thank you so much for your perfect 5/5 rating, Jillian! We're happy to hear you had a great time!

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Timothy on Mar 18, 2024
Thank you for your perfect 5/5 rating, Jeff!

10/10 Excellent

Barb

Liked: Property conditions & facilities
Close to Excel
Stayed 1 night in Feb 2024
Response from Timothy on Mar 18, 2024
Thank you for your perfect 5/5 rating, Barb!

10/10 Excellent

Katie

Stayed 1 night in Feb 2024
Response from Timothy on Apr 3, 2024
Thank you for your perfect 5/5 rating, Katie!

10/10 Excellent

Tricia

Stayed 1 night in Mar 2024
Response from Timothy on Apr 3, 2024
Thank you for your perfect 5/5 rating, Tricia!

8/10 Good

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Wild game. Room was very clean. Front desk staff very helpful and extremely nice.
Stayed 1 night in Mar 2024
Response from Timothy on Mar 13, 2024
Thank you so much, Jolene! We appreciate all of your positive feedback, and we all hope to welcome you back soon!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very busy time due to state wrestling, staff did their best to keep up. It was extremely convenient to get to the Xcel and to area restaurants.
Stayed 2 nights in Feb 2024
Response from Timothy on Mar 8, 2024
Thank you for staying with us, Kim, and we hope you enjoyed the state wrestling tournament at the Xcel! We'll hope to welcome you back next year if not before!

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there to attend a hockey game it was perfect! Room could have been a bit bigger but we were only there 18 hours.
Stayed 1 night in Mar 2024
Response from Timothy on Mar 8, 2024
Thank you for staying with us and for your perfect 5/5 rating, Penny! We hope you enjoyed the game at the Xcel across the street!

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Very convenient to the sporting events
Stayed 1 night in Feb 2024
Response from Timothy on Feb 23, 2024
Thank you for your perfect 5/5 rating and kind compliments, Minnie!

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, across the street from Xcel, clean, courteous staff.
Stayed 1 night in Feb 2024
Response from Timothy on Feb 19, 2024
Thank you for your perfect 5/5 rating and kind compliments, Jaime!

10/10 Excellent

Dean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. We went to an event at the Excel Energy Center and this location was very convenient as it is right across the street. We went to Wild Bills Saloon in the hotel after our concert and had a great time there as well.
Stayed 1 night in Feb 2024
Response from Timothy on Feb 19, 2024
Thank you so much for staying with us, Dean! We're delighted to hear you had such a great time at the hotel and attached restaurant. We'll hope to welcome you back again soon!

10/10 Excellent

Eralda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is nice and friendly.
Stayed 1 night in Feb 2024
Response from Timothy on Feb 19, 2024
Thank you so much Eralda! We appreciate it and your perfect 5/5 rating!

10/10 Excellent

Julianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location-concert was across the street, shuttle- took us anywhere within 5mi, Rooms- clean with micro/frig, Staff- wonderful, helpful, kind
Stayed 2 nights in Feb 2024
Response from Timothy on Feb 19, 2024
Thank you for your perfect 5/5 rating and kind compliments, Julianne! We hope to see you again soon!

8/10 Good

Bruce

Stayed 1 night in Feb 2024
Response from Timothy on Mar 22, 2024
Thank you for staying with us, Bruce!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Timothy on Feb 5, 2024
Thank you for your perfect 5/5 rating, Amber!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how easy and quick the check in process was.
Stayed 1 night in Feb 2024
Response from Timothy on Feb 5, 2024
Thank you so much, Erica! We sure try, and we appreciate your perfect 5/5 rating!

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 1 night in Feb 2024
Response from Timothy on Feb 5, 2024
Thank you, Justin!

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Timothy on Feb 5, 2024
Thank you for staying with us, Julie!

10/10 Excellent

Michael, Albert Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to the xcel center there is no better place to stay. Great food all around. Parking is expensive.
Stayed 1 night in Feb 2024
Response from Timothy on Feb 3, 2024
Thank you so much, Michael! We appreciate your perfect 5/5 rating!

10/10 Excellent

volodymyr

Stayed 2 nights in Jan 2024
Response from Timothy on Mar 22, 2024
Thank you for your perfect 5/5 rating, Volodymyr!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Timothy on Feb 1, 2024
Thank you for staying with us, Melanie! We're going for that perfect 5/5 next time!

2/10 Terrible

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was dirty with crumbles in the bed even though we did not eat in the bed! The breakfast was excellent and check in was easy BUT the overall condition of the bedding was unacceptable!
Stayed 1 night in Jan 2024
Response from Timothy on Jan 26, 2024
Thank you for the compliments on breakfast and our front desk staff, Jennifer, but we're sorry to hear about the bedding! That, truly, is unheard of and baffling, and we agree it shouldn't be the case. We'll investigate and remedy to ensure it doesn't happen again in any future visit. Thank you for sharing you experience and best wishes until next time!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the bar with the music
Stayed 1 night in Dec 2023
Response from Timothy on Jan 25, 2024
Thank you for your perfect 5/5 rating, Jodi!

10/10 Excellent

Bethany

Liked: Staff & service, property conditions & facilities
Didn’t care for room cleanliness. Could have been cleaner. Appears to be some blood on curtains.
Stayed 1 night in Jan 2024
Response from Timothy on Jan 25, 2024
Thank you for your 5/5 rating and for letting us know about the curtains, Bethany. We'll be sure to take a look!

10/10 Excellent

Joseph

Response from Timothy on Jan 21, 2024
Thank you for your perfect 5/5 rating, Joseph!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great.
Stayed 1 night in Jan 2024
Response from Timothy on Jan 16, 2024
Thank you for your perfect 10/10 rating!

8/10 Good

Brock, Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Timothy on Jan 16, 2024
Thank you for staying with us, Brock!

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Timothy on Jan 16, 2024
Thank you for staying with us, Troy!

8/10 Good

Joel

Stayed 1 night in Jan 2024
Response from Timothy on Feb 3, 2024
Thank you for staying with us, Joel!

10/10 Excellent

Amanda

Travelled with family
Liked: Amenities
The staff was great. We picked this to be able to walk across to the PWHL game. The parking was perfect. When an issue arose with the entrance tickets to the parking, the staff found a solution as they worked with the parking staff to fix it.
Stayed 2 nights in Jan 2024
Response from Timothy on Jan 16, 2024
Thank you so much, Amanda! We appreciate your kind compliments of our staff, and we hope you had a great time at the PWHL game across the street! We'll hope to see you again in the future!

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn New Year’s weekend
Amazing stay. Room was clean when we arrived and thoroughly cleaned while we where out.
Stayed 2 nights in Dec 2023
Response from Timothy on Jan 9, 2024
Thank you for your perfect 10/10 rating and kind compliments of our cleaning staff, Dane! We hope to welcome you back again!

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Timothy on Jan 9, 2024
Thank you for your perfect 10/10/ rating, Christopher!

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Timothy on Jan 9, 2024
Thank you for your perfect 10/10 rating, Owen!

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be better
The bed was hard like a rock. The TV was lacking in size, not easy to use. There was very cold luke warm water. You would think for the about price I was paying, the tv would be bigger and easier to use, the water would actually be hot, and the mattress would be soft.
Stayed 1 night in Dec 2023
Response from Timothy on Jan 16, 2024
Thank you for sharing your experience, Jason, although we're sorry it wasn't better this time around. We don't get many comments--good or bad--on our TVs, but they seem to be satisfactory for most. Preferences for those, like beds, can certainly vary by person. We do appreciate you bringing the warm water issue to our attention, and that has been addressed by our maintenance staff. It should not be an issue in any future visits, and we hope for the opportunity to provide an improved stay in the future. Thank you so much for staying with us, and we hope to welcome you back again!

6/10 Okay

Kaitlin

Travelled with family
The staff was great. The room wasn’t very clean. The vent behind the mirror was noticeably dusty. The fridge was crooked, and the console it was sitting in was also extremely dusty.
Stayed 1 night in Jan 2024
Response from Timothy on Jan 10, 2024
Thank you for sharing your feedback on your stay and for your kind compliments of our staff, Kaitlin! We'll take a look at the vent and fridge area asap. Thanks again for your feedback so we can be sure to take a look!

10/10 Excellent

JEFFERY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night even w some noise
Was a great stay... being right above the bar was slightly noisy but not enough to not want to go back just fyi for those who want total quiet.. we were in 206. We will come back here though for sure!!
Stayed 1 night in Dec 2023
Response from Timothy on Jan 6, 2024
Thank you for your perfect 10/10 rating and advice for others, Jeffery! We look forward to welcoming you back!

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Timothy on Jan 9, 2024
Thank you for staying with us, David. We're sorry this stay was a little lackluster for some reason and we'll aim to do better in any future visit. We wish you the happiest of travels until then!

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for Wild hockey game. Very convenient.
Stayed 1 night in Dec 2023
Response from Timothy on Jan 6, 2024
Thank you for staying with us, Kurt! We hope you had a great time at the game across the street at the Xcel!

4/10 Poor

Sara

Disliked: Cleanliness
Not a great experience
I was in the bathroom on our first morning and a mouse crawled under the door (5th floor) it ran back out and under the radiator, all I got was an apology, not even a discount or comped night.
Stayed 2 nights in Dec 2023
Response from Timothy on Jan 3, 2024
Hi Sara,We're so sorry for this inconvenience and appreciate you giving us the opportunity to take care of this out-of-the-blue issue while you were out. We were limited with what we could adjust given that you weren't paying the hotel directly for your stay, although you may have noticed we covered your parking cost due to this inconvenience. We know it's minimal, but we hope it was of some help. Thank you sincerely again for letting us know of the issue and allowing us to resolve it. Please know that is an extraordinary issue, and we're confident in our ability to provide an improved stay in the future. All the best to you until then!

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
2 outlets and lamps didn’t work. Tub/shower didn’t drain. Took a shower in higher than ankle water. Lotion/hand wash dispenser was blocking the bathroom outlet. Cable options very minimal. Pool was not stocked with towels. Staff was very friendly, but clearly short staffed.
Stayed 3 nights in Dec 2023
Response from Timothy on Jan 6, 2024
Yikes, Jason. Thank you for your compliments of our staff, and we want to let you know we've had our maintenance department address the issues you mentioned in your room. As to pool towels, if we're ever short, please just ask, and we can get them there quickly! Thank you again for letting us know about your experience!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service
Response from Timothy on Feb 9, 2024
Thank you for your perfect 5/5 rating, Leo!

10/10 Excellent

Sharlene

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Timothy on Jan 6, 2024
Thank you for your perfect 5/5 rating, Sharlene!