Property amenity

Reviews of Courtyard by Marriott Bloomington by Mall of America

3 out of 5
Courtyard by Marriott Bloomington by Mall of America
7800 Bloomington Ave S, Bloomington, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Peter on Mar 23, 2024
Hello Gina, thank you for rating and commenting on your stay with us. We're glad to hear it was great and hope you'll stay with us again!Peter

8/10 Good

Mark, Saint Cloud

Liked: Cleanliness
Yes
Stayed 1 night in Mar 2024
Response from Peter on Mar 15, 2024
Hello Mark, thank you for rating your stay with us. We're glad to see it was good ovarall and hope you'll choose to stay with us again!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter on Mar 13, 2024
Hello Marina, thank you for rating and commenting on your stay. We're glad to see it was a 5 out of 5 and hope we'll see you again soon!

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful and friendly, it was worth the stay.
Stayed 1 night in Mar 2024
Response from Peter on Mar 5, 2024
Hello Ronald, thank you for rating and commenting on your stay. We're glad to hear the staff was friendly and the that the stay was worth the price. We hope to see you again!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter on Feb 28, 2024
Hello Edgar, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll stay with us again!

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They do charge for parking
Stayed 1 night in Feb 2024
Response from Peter on Feb 28, 2024
Hello Troy, thank you for rating and commenting on your stay. We're glad to see it was a 5 out of 5 and you are correct, we do charge for parking. We hope you'll stay with us again!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, helpful staff and great shuttle service!
Stayed 1 night in Feb 2024
Response from Peter on Feb 27, 2024
Hello Laura, thank you for rating and commenting on your stay. We're glad to hear the staff and shuttler service were great and we hope to see you again!

10/10 Excellent

Corinne

Stayed 1 night in Feb 2024
Response from Peter on Mar 20, 2024
Cello Connie, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll choose us again!

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. (Family of 3)
Response from Peter on Feb 20, 2024
Hello David, thank you for rating and commenting on your stay! We're glad to hear that you enjoyed your stay and that we meet your family's needs. We're glad you chose us and hope you'll stay with us again!

10/10 Excellent

kristene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter on Feb 20, 2024
Hello kristene, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll stay with us again!

10/10 Excellent

Jamie, Frederic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and have stayed several times. It’s the perfect spot for a quiet night of rest before and after a vacation!
Stayed 1 night in Feb 2024
Response from Peter on Feb 17, 2024
Hello Jamie, thank you for rating and commenting on your stay. We're glad to hear we continue to meet your pre-vacation needs. Thank you for choosing us and we hope to see you again!

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second or third time staying here and it’s been the same every time - clean, nice, and comfortable. Anytime I need to stay in Minneapolis it will be here!
Response from Peter on Feb 13, 2024
Hello Gabrielle, thank you for rating and commenting on your stay with us. We are glad ot hear we're consistantly providing a clean and comfortable stay. Thank you for choosing us and we're looking forward to your next visit!

2/10 Terrible

Ted

No hot water to shower!
Stayed 1 night in Feb 2024
Response from Peter on Feb 10, 2024
Hello Ted, thank you for rating and commenting on your stay. We are sorry for the hotwater issues you experience while you stayed with us. We have addressed the mechanical issue that caused the problem and are working on assuring we have procedures in place to help us avoid simmilar issues in the future. We're glad you chose to stay with us and hope to improve to serve you better in the future.

2/10 Terrible

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Paid for breakfast. Doesn't even open until 7pm. Got robbed of $40 for something NOT even available
Stayed 1 night in Feb 2024
Response from Peter on Feb 6, 2024
Hello Randy, thank you for rating and commenting on your stay. We are sorry our breakfast hours did not meet your needs and I am also sorry if we did not work with you and Expedia regarding the rate since you were not able to use one of the amenities you paid for. We will be in contact with you to work out details. We hope we can resolve the rate and we hope to improve to serve you better in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😍
Stayed 1 night in Jan 2024
Response from Peter on Jan 31, 2024
Hello Elizabeth, thank you for rating and commenting on your stay. We're glad to see it was 5 out of 5 and hope we'll see you again!

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for my short business trip. Shuttle service was great.
Stayed 2 nights in Jan 2024
Response from Peter on Feb 3, 2024
Hello Shawn, thank you for rating and commenting on your stay. We're glad to hear we meet your needs and that the shuttle was great. We hope you'll stay with us again!

10/10 Excellent

Kyle

Stayed 1 night in Jan 2024
Response from Peter on Mar 20, 2024
Hello Kyle, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll stay with us again!

10/10 Excellent

Cory, Bismarck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Hello Cory, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 experience and hope you'll stay with us again!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice warm pool and the bartenders and staff were top notch!!
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Hello mark, thank you for rating and commenting on your stay! We're gald to hear the pool meet your needs and that the restaurant team was friendly. We hope to see you again!

8/10 Good

Constance

Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Hello Constance, thank you for rating your stay with us. We're gald to see it was a good stay over all and hope you'll choose to stay with us again!

8/10 Good

cheresa

Stayed 2 nights in Jan 2024
Response from Peter on Feb 3, 2024
Hello cheresa, thank you for rating your stay with us. We're glad to see it was good overall and are happy you stayed with us. We hope to see you again!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter on Jan 25, 2024
Hello Chelsea, thank you for rating your say with us! We're glad to see it was a 5 out of 5 and hope to see you again!

10/10 Excellent

Jeremie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter on Jan 25, 2024
Hello Jeremie, thank you for rating and commenting on your say. We're glad to see it was a 5 out of 5. We're glad you stayed with us and hope you'll stay with us again!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Peter on Jan 9, 2024
Hello David, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope we'll see you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Peter on Jan 10, 2024
Hello Lisa, thank you for rating your stay with us. We're glad to see it was a 5 out 5 experience and we hope we'll see you again!

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter on Jan 9, 2024
Hello Jenifer, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope we'll see you again!

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter on Jan 9, 2024
Hello Travis, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope we'll see you again!

10/10 Excellent

Robin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter on Jan 9, 2024
Hello Robin, thank you for rating and commenting on your stay. We're glad to see it was a 5 out of 5 and hope we'll see you again!

8/10 Good

Kristen

Liked: Staff & service, amenities, property conditions & facilities
It was fine for a quick stay
Stayed 1 night in Dec 2023
Response from Peter on Jan 9, 2024
Hello Kristen, thank you for rating and commenting on your stay. We're glad to hear we meet your needs and we'll be here the next time you're in the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to book and everything went very smooth!
Stayed 1 night in Dec 2023
Response from Peter on Jan 9, 2024
Hello Michael, thank you for rating and commenting on your stay. We're gald everything went well and we hope we'll see you again!

6/10 Okay

Duane

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Not very wheelchair friendly
Stayed 4 nights in Dec 2023
Response from Peter on Dec 27, 2023
Hello Duane, thank you for rating and commenting on your stay with us. We are sorry that the facilites did not meet your needs. We'd love to hear more about how we can improve so we can serve you better in the future. We'll be reaching out shortly and hope we can serve you better in the future.

10/10 Excellent

Atala

Stayed 1 night in Dec 2023
Response from Peter on Dec 27, 2023
Hello Atala, thank you for rating and commenting on your stay. We're glad to see it was 5 out of 5 and hope we'll see you again!

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seemed to be clean and felt safe. I like the salt pool instead of chlorine, not so irritating smell. Breakfast staff was very good and attentive. food was good especially make to order omelet station. The elevator control buttons on one of the cars was not working so well, and the shower in the womens bathroom in the pool area needs a new showerhead. was not impressed with paying for parking for an overnight stay
Stayed 1 night in Dec 2023
Response from Peter on Dec 16, 2023
Hello Penny, thank you for rating and commenting on your stay with us. We're in the process of repairing the elevator control buttons and will make sure we address the issue in the pool shower. We appreciate your feedback aouth the parking charge and will share your feelings with our ownership. We're glad to hear the pool and breakfast were good. We're glad you stayed with us and hope you'll stay with us again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter on Dec 16, 2023
Hello Rebecca, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 experience! We hope you'll stay with us again!

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from Peter on Dec 16, 2023
Hello Jean, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 experience! We hope to see you again the next time you're in the area!

8/10 Good

stephen

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Moldy Kleenex
We discovered in room 530 the Kleenex box had gotten wet/soaked previously and had a strong moldy smell!! That needs to be addressed immediately.
Stayed 1 night in Dec 2023
Response from Peter on Dec 16, 2023
Hello stephen, thank you for rating and commenting on your stay with us. We're sorry we missed that detail and have shared your experience with our housekeeping manager. We're working to assure our team has the training and resources to avoid similar errors in the future. We hope to provide you a better experience should you decide to stay with us again.

4/10 Poor

Raychel

Business traveller
Disliked: Amenities, property conditions & facilities
Couldn't use pool, boiler was broken for the entire week of my stay. A server accused me of stealing muffins. Yes, muffins. I was in a training for a week, last day I didnt dress the part, so she assumed I was stealing i guess. Oh and the last day of the training, at 10:30am they cleaned my room and threw away my work shoes, two packs of cigarette's and gifts I got from the Mall of America. Front desk bought me dinner before my flight which was nice gesture. Hope they fixed that process as I would hate for another customer to get their stuff thrown out. Customer service is good. but the housekeepers and servers can do better.
Stayed 4 nights in Dec 2023
Response from Peter on Dec 16, 2023
Hello Raychel, thank you for rating and commenting on your stay with us. We are sorry for the maintenance and service issues you experienced while staying with us. We've shared your experience with our food and beverage and housekeeping teams and are working to assure our teams have the training they need to avoid unecessary mistakes and also to provide warm and friendly service for all our guests. We appreciate the feedback and are working to serve you better in the future.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Peter on Feb 13, 2024
Hello Bruce, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope we'll see you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night for early morning flight out of MSP. Nice large room and set up shuttle to airport.
Stayed 1 night in Dec 2023
Response from Peter on Dec 15, 2023
Hello Robert, thank you for rating and commenting on your stay. We're glad the location was convenient and that our amenities meet your needs. We're hoping to see you again in the future.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay there again
This is a helpful hint to ALL hotels, since hotels use white sheets and white towels, spray Tilex Mold & Mildew on spots and leave on for 3 min and throw it in the wash....it will upgrade your hotel to excellent and remove any questionable spots.
Stayed 1 night in Dec 2023
Response from Peter on Dec 5, 2023
Hello Paula, thank you for rating and commenting on your stay with us. We appreicate the hint, thank you for sharing. Safe travels and we hope to see you again!

10/10 Excellent

Omega

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating
Stayed 1 night in Nov 2023
Response from Peter on Dec 5, 2023
Hello Omeag, thank you for rating and commenting on your stay. We're glad it was good and alre happy to hear the staff was friendly. We hope you'll choose to stay with us again when you're in the area!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Peter on Dec 2, 2023
Hello Duane, thank you for rating and commenting on your stay. We're glad to see it was a 10 out of 10 and hope you'll stay with us again!

6/10 Okay

Omar

Travelled with partner
Liked: Amenities, property conditions & facilities
Great stay during Thanksgiving. Only issue was that the bathtub was clogged. Brought to the attention of hotel staff but they never sent their engineering personnel to fix the issue.
Stayed 4 nights in Nov 2023
Response from Peter on Nov 28, 2023
Hello Omar, thank you for rating and commenting on your saty. I am sorry for the clogged drain and poor follow-up you experienced. I've shared your experince with our front desk team and we are working to make sure they have the training and tools to provide good follow-up for all issues our guests bring to our attention. I'm sorry we did not provide that during your stay. We hope to improve to proivde you better service the next time you travel to the area.

6/10 Okay

Curtis

Stayed 1 night in Oct 2023
Response from Peter on Nov 28, 2023
Hello Curtis, thank you for rating your stay with us. We're glad to see it was fine overall and hope to improve to provide a 5 out of 5 experience the next time you stay with us.

6/10 Okay

Thomas, Moline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The most important piece of furniture in a hotel is the beds. This hotel’s bed were the most uncomfortable we’ve ever had in our years of travel. Our backs were so stiff it was hard to sleep. We won’t return to this hotel because of the beds.
Stayed 3 nights in Nov 2023
Response from Peter on Nov 21, 2023
Hello Thomas, thank you for rating and commenting on your stay. We are sorry that our beds were not comfortable for you. Our maintenance and housekeeping teams are checking the room to make sure there are no problems with the bed. Thank you for staying with us and we hope to improve to serve you better the next time you are in the area.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Peter on Dec 16, 2023
Hello Susan, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll stay with us again!

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No amenities, even coffee in lobby. No microwave in room. Salt water in pool, very dangerous and slippery for all ages! Staff was kind and accommodating but one lady. Charged to park in there parking lot, daily and deposit was kept without disclosure when booking this stay. Pretty pricey for nothing offered to guests. Even asked for two additional blankets and they didn't have any? Might want to consider elsewhere with children.
Stayed 2 nights in Nov 2023
Response from Peter on Nov 21, 2023
Hello Debbie, thank you for rating and commenting on your stay with us. Unfortunately, you are correct that we do not offer free coffee in the lobby, that we charge for parking, that we do not have microwaves in the rooms and that we have a salt water pool. We try our best to make sure the services and amenities we offer are clear and I am sorry we did not get you the best information before you arrived. We should have plenty of extra blankets, I am sorry we were not able to accomodate your request and will follow-up with our housekeeping team to make sure we have the appropriate inventory. Our housekeeping and maintenance teams are also making sure the pool deck is properly cleaned and maintained. We appreicate the insights about your stay and are always working to imporove, we hope to do so to serve you better in the future.

10/10 Excellent

CHUCK

Stayed 1 night in Nov 2023
Response from Peter on Dec 5, 2023
Hello CHUCK, thank you for rating your stay with us. We're glad to see it was great and hope you'll stay with us again!

2/10 Terrible

Octavio

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Peter on Nov 21, 2023
Hello Octavio, thank you for rating your stay with us. We're sorry we did not meet your expectations and hope to improve to serve you better the next time you are in the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Peter on Nov 21, 2023
Hello Lisa, thank you for rating your stay with us. We're glad to see it was a 5 out of 5 and hope you'll choose to stay with us again!