Ratings based on 2,199 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by K from Hayward WI

Nice hotel

Posted 17-Apr-2014
Pros: Beds were very comfy
Cons: Decor
Location: Good location
Was comfortable and enjoyed our stay. Liked having schuttle service which was right on schedule.
Comment from
18-Jan-2014
Thank you for the review and please come see us again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to mall

Posted 14-Apr-2014
We missed our connection the night before so they were nice to let us have a late check out.
Comment from
15-Jan-2014
Thank you for the rating/review. I hope you have another opportunity to visit us again in the future.
3 out of 5
by Lola from Milwaukee, WI

Close to the mall, but needs updating.

Posted 14-Apr-2014
Pros: The proximity to the mall.
Cons: More soundproof windows. Better location for the breakfast.
Location: This hotel is less than a mile from the Mall of America. It's in a great location, it's just not a great hotel. But the price was fair.
We were on the 2nd floor in the first room right off the elevator. It was a noisy location, we could hear the elevator constantly, people talking in the halls, heavy traffic and noise in the parking lot. The continental breakfast is in a room, right off the pool. You had to walk through the pool area to get to it. It was very odd. The beds were full size, so they seemed small. The room itself was small, as was the bathroom.
Comment from
15-Jan-2014
We appreciate the review and hope you will consider us again in the future.
2 out of 5
by Laurie from Chetek, WI

Don't stay here if you are using the hotel shuttle

Posted 11-Apr-2014
Hotel smells old and funky. Hotel is a crazy maze of additions. You don't realize that you have to pay to leave your car there until you check in. $10 a day isn't bad, but it would have been nice to know in advance. Airport shuttle drops you off in one place and "picks you up" in another place, but nobody tells you this. I waited for over an hour and the shuttle that runs every 30-minutes did not show up, so I ended up spending $20 on a cab so I could get to my car.
Comment from
11-Jan-2014
Thank you for the comments and I apologize for the lack of communication on the part of the hotel. I'll certainly reinforce the point to the staff not to "assume" our guests have knowledge of procedures or directions. I hope you will consider using us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel close to MOA

Posted 11-Apr-2014
Pros: Close to MOA and good price
Cons: Rooms are nice but hallways seemed older. Would be nice to get on a quieter floor without kids making constant noise.
Location: Near MOA
Hallways were loud with kids and random knocking on door.
Comment from
11-Jan-2014
I appreciate the rating/review and apologize for any inconsiderate guests that were staying at the hotel during your stay. I trust other than this that your stay was enjoyable and hope you'll come back and see us again.
3 out of 5
Recommended
for Everyone
by Cris from Minneasota

Mall of America.

Posted 10-Apr-2014
Pros: Convenience. Great price. Comfortable rooms, and also clean.
Cons: Work out facility could use more equipment.
Location: Included at the top of my page.
It was very close to the Mall of America which offered shopping, food, movies, and a amusement park all within walking distance. It was also 15 minutes from Downtown which allowed us to enjoy a basketball game at the Timberwolves Target Arena. Downtown offered shopping and cultural museums etc.
Comment from
10-Jan-2014
Thank you for the review and please come see us again.
3 out of 5
Recommended
for Everyone
by CK from Nebraska

Mall of America Hotel

Posted 9-Apr-2014
Pros: Location
Cons: Breakfast staff manners and being more personable to the guests
Location: Mall of America
Overall, the hotel was adequate for the price. The area was nice and close to the Mall of America and there was a Wal Mart close by for any other needed essentials. The Outback Steakhouse was attached and you cannot go wrong with that place. The pool area was nice and the workout facility was adequate. The lobby staff was nice and helpful, but the breakfast staff appeared to be very overwhelmed and were very rude at times especially to the kids. Also the breakfast area was attached to the pool so the heat and humidity was very uncomfortable for the room and where it was place. For the price, I would stay again, but we definitely got what we paid for so no major complaints.
Comment from
9-Jan-2014
I appreciate the review and your comments. I'm glad you would stay with us again, and do look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the mall and airport

Posted 8-Apr-2014
It was an enjoyable stay. It has an Outback Steakhouse inside the hotel
Comment from
9-Jan-2014
Thank you for the review. Please come see us again.
4 out of 5
by Amber from Northern, WI

Basic Hotel with Great Breakfast

Posted 7-Apr-2014
Pros: Breakfast & Shuttle Service
Cons: Broken Desk in Room - No TV Remote in Room
Location: Close to Mall of America, Ikea, and Wal-mart.
Basic Hotel close to Mall of America. Main areas could use an update, but rooms were better. Great Shuttle Service back and forth to mall. Complimentary Breakfast in the morning was Delicious.
Comment from
8-Jan-2014
Thank you for the review and we're glad you enjoyed your stay. Please come see us again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport and the mall.

Posted 7-Apr-2014
It was easy to get to and the shuttle bus ran every half hour.
Comment from
8-Jan-2014
Thank you for the review and please come see us again.