Ratings based on 2,442 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Kuwait

Quiet, Clean & Near Airport.

Posted 22-Nov-2014
Pros: The Clean quiet room. The Location very near to Airport. The Easy & fast check Inn & Out.
Cons: To make another computer Room. To start the Breakfast more early ( 5:30 or 6:00 AM ) to give chance for persons who are going early to the Airport.
Location: The Location was very near to Mall of America which is an amazing Mall where you can find & do everything. I think its one of the best Malls I saw.
It was very easy to book it with Expedia. Price was reasonable. Room was big, Air conditioned & with a very clean bathroom. Breakfast was included and of good quality. The Free WiFi was working well. All the local phone calls were free. There was only one Computer room , but quiet and provided with Free working Printer. The reception staff were very nice, available all the time & helpful except one lady who was nervous & working with angry face, but Check inn & Check out were very easy. Coffee & Tea were available for free all day & night. There was a Free Shuttle to Mall of America & Airport. The Hotel was very close to Airport and the Free Hotel Shuttle drop us in about 10 minutes. My stay for 2 nights were comfort and I liked it. I think I will recommend it for my friends.
Comment from Hotel Management
24-Nov-2014 by Don, Hotel Management
Thank you for taking the time to write a review and I'm glad you enjoyed your stay. I apologize for the apparent "grumpy" staff member, and I will certainly follow up on that. Please come see us again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta

Friendly, clean hotel

Posted 18-Nov-2014
Check in quick and easy. Room good and comfortable. Nice complementary breakfast.
Comment from Hotel Management
20-Nov-2014 by Don, Hotel Management
Thank you for the review, and please come see us again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom H.

Great place to stay!

Posted 18-Nov-2014
Got a very reasonable rate so we stayed two nights. Was close to Mall of Anerica so we had a great time. The Outback Steakhouse that is attached is a great place to eat and is very reasonable. Heard no jets - that was a plus for me since I'm a light sleeper. Very comfortable. Staff very friendly.
Comment from Hotel Management
21-Nov-2014 by Don, Hotel Management
I'm glad you found our location convenient and that you enjoyed your stay. Please come see us again on your next Twin Cities visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

osu vs minnesota game

Posted 17-Nov-2014
Pros: They offered free of shuttles from the airport and to the mall of america. We used the light rail system from there, and never needed a car or taxi!
although minnesota experienced extremely cold weather the hotel was toasty warm and comfortable!
Comment from Hotel Management
20-Nov-2014 by Don, Hotel Management
I'm glad you enjoyed the hotel and hope you enjoyed the game as well. We look forward to seeing you again.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, TX

Not a Place to Get Good Rest!!!

Posted 17-Nov-2014
Pros: The accommodating restaurant for late night dinners or room service.
Cons: As noted, cleaning and comfortable beds especially for business travelers that need their rest.
Location: The location is great for those travelers interested in visiting the Mall of America and being in close proximity to the airport.
The hotel lacked on cleanliness, comfort, and service. Though breakfast was fair, it still did not compensate for the uncomfortable bed and lack of good service.
Comment from Hotel Management
21-Nov-2014 by Don, Hotel Management
I apologize that our hotel did not meet your expectations. Thank you for the comments, and I hope we have another opportunity to earn your business in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

staff issues

Posted 17-Nov-2014
Pros: A
Some of their staff needs more training. Although everyone was friendly, one in particular neglectesd to direct me to where they had breakfast. I accidently left a book after checking out and when I called in that particular person transferred me without explaining what she was doing. When I called back another person answered and gave me the information I needed to find out if my book was there. Otherwise everyone was quite friendly and helpful.
Comment from Hotel Management
23-Nov-2014 by Don, Hotel Management
Thank you for the review and I appreciate the comments regarding the staff performance. I will follow up on them, and hope you will choose us again the next time you visit our area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom london UK

Good location...friendly staff

Posted 14-Nov-2014
I found the staff to be very friendly and accommodating. Arranging the shuttle bus I found staff very helpful with. Rooms were reasonable, good location if you are there to visit the mall. Would recommend to a friend. Thank you comfort inn for an enjoyable stay :-)
Comment from Hotel Management
22-Nov-2014 by Don, Hotel Management
Thank you for the review. I'm glad you enjoyed your stay and please come see us again.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Comfort near the airport is right!

Posted 11-Nov-2014
I needed a place to stay before an early morning departure. Good price, clean room, clean halls, some wear and tear. Mattress was excellent, free WiFi, coffee maker in room, nice folks at the front desk on check-in and check-out. Wasn't there long enough to take advantage of any services (left before the 6:30 am breakfast started) but this was a very comfortable hotel.
Comment from Hotel Management
21-Nov-2014 by Don, Hotel Management
I appreciate the review and hope to see you again on your next visit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Minnesota

Modest cost-modest surroundings

Posted 10-Nov-2014
Pros: Excellent price and breakfast.
Cons: Shower and drain.
Location: Fine.
For the price, this motel is a good deal. The staff was very friendly, and the lady that worked the breakfast bar was one of the hardest workers I've seen. She never stopped for a minute. Kept everything clean and kept restocking the food. She deserves a raise. The only disappointment was the shower. The shower head had low pressure and when I tried adjusting the control, the shower head almost fell off. The drain also was very slow and despite the low pressure, by the time I finished showering, there was about 2 inches of water in the tub.
Comment from Hotel Management
23-Nov-2014 by Don, Hotel Management
I appreciate your comments and apologize for the issue you had with the shower. I will alert our maintenance staff and have them be more proactive with issues. I hope you will choose us again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, TX

Surprisingly nice.

Posted 10-Nov-2014
Great hotel shuttle, that was right there when I needed it. Very nice driver that gave me tips on the city. Quick check-in, with a very nice room and a super comfy room. Great variety of breakfast foods. Very happy with my stay!
Comment from Hotel Management
17-Nov-2014 by Don, Hotel Management
Thank you for the review. I will pass your comments on to our driving staff, and please come see us again.