Ratings based on 2,556 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom WISC

Bad Service

Posted 22-Jan-2015
Pros: Nothing
Cons: Service
Location: Nothing
Requested Wake up call...............Phones NOT working...............Had to move to another room Still no wake up call Had to catch early A M flight
2 out of 5
by A verified traveller

Room was not clean

Posted 21-Jan-2015
I would of thought this hotel being next to all the other ones would of been and no out dated
Comment from Hotel Management
21-Jan-2015 by Don, Hotel Management
I apologize if we did not meet your expectations during your recent stay. I'm not sure if you reported any issues when you were here, but we always do our best to address any issues to ensure a good stay. I hope we'll have another chance in the future to earn your business.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2015
Cons: Parking
couldn't beat it for the price we paid.... however being connected to the Outback caused some issues with parking.
Comment from Hotel Management
21-Jan-2015 by Don, Hotel Management
Thank you for the comments and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom milwaukee, wi

Affordable and friendly staff

Posted 19-Jan-2015
Old and run down, but it was the only reasonable hotel prices by mall of America. nothing fancy.
Comment from Hotel Management
20-Jan-2015 by Don, Hotel Management
Thank you for the rating/review and I hope you'll choose us again.
4 out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 17-Jan-2015
Pros: good location , good staff , airport shuttle ,
Cons: showing its age and wear . but not too bad .
Location: Water park near , Mall of America , if you have a vehicle lots of other shopping and dining close .
hotel fit my needs , short stay , not too expensive .near airport . Staff was helpful and quickly dealt with an issue I had with controlling the heat in my room . They offered a different room which was perfect . Free breakfast is a plus and enough choices to cover most wants . not a bonifide restauraunt but more continental style but hot choices available too. Connected to good Outback restaurant for lunch and dinner ( spendy but tasty ) free ride to Mall of America .which has a multitude of dining choices . 10 minutes away . shuttle to airport clinched the deal .. not a 5 star place but a good place
Comment from Hotel Management
20-Jan-2015 by Don, Hotel Management
Thank you for the review and comments. I'm glad you enjoyed your stay and hope we can serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom SC

One night stay

Posted 17-Jan-2015
Only stayed a night but enjoyed it very much and would stay there again, awesome having an Outback restaurant attached to it!!
Comment from Hotel Management
20-Jan-2015 by Don, Hotel Management
I appreciate your comments and look forward to your next visit.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom WI

Easy In-N-Out Airport Stay

Posted 16-Jan-2015
Pros: Close proximity to Airport
Cons: New paint & carpet for hallways & lobby, but maybe this is how cost is keep down (which in the end is fine with me as long as the room is clean!)
Location: Wasn't there long enough to comment, but very close to Mall of America, I did notice.
Needed affordable hotel near MSP Airport and this fit the bill. Was only staying for few hours overnight, catching an early AM flight the next morning. Lobby and hallway don't give good first impression, but the room was very large and clean. Surrounded by hotels charging twice the price of this location. Need a quick bite to eat, this hotel is connected to an Outback which is convienent. Was to the Airport in under 5 minutes from this location. Staff was very friendly and helpful as well.
Comment from Hotel Management
20-Jan-2015 by Don, Hotel Management
Thank you for the rating and comments. I hope you'll choose us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2015
I was there for business and it was nice, clean and comfortable.
Comment from Hotel Management
20-Jan-2015 by Don, Hotel Management
Thank you for rating our hotel and please come see us again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom california

Visit wit girls.

Posted 14-Jan-2015
I brought my daughters to Minneapolis for the weekend. The hotel was great and made our stay that much better.
Comment from Hotel Management
14-Jan-2015 by Don, Hotel Management
I'm glad you enjoyed your weekend with your girls and hope to see you again.
2 out of 5
by A verified travellerfrom Omaha, NE

Hotel itself wasn't too bad.

Posted 10-Jan-2015
The hotel looks nice and everything but our toilet was broken when we arrived. The beds are not queen beds as advertised. The heater in one room (we rented two joined rooms) kept the room extremely hot aand the other room stayed on the cooler side so we had to keep the door open between the room s to get a decent temperature for both rooms. The staff ththereere not pleasant at all except for one man that worked over night. I would not recommend this hotel at all.
Comment from Hotel Management
12-Jan-2015 by Don, Hotel Management
Thank you for the feedback, and I apologize for the issues you encountered, particularly with the staff. I will follow up on the comments and hope you'll give us another try in the future.