Ratings based on 2,614 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Winnipeg, Mb

At least it was close to the Mall of America

Posted 26-Mar-2015
The hotel Is dated, carpets are worn in traffic areas, wallpaper is torn, bed mattress is so soft you would think you were on the floor. The breakfast was very bland, powered eggs I think. Won't be back, a lot of hotels in the area to choose from
4 out of 5
Recommended
for Everyone
by A verified travellerfrom t

A nice hotel. Shuttle very helpful getting to the

Posted 25-Mar-2015
Had a good stay two children with me. Only concern was the plastic silverware used did not even cut a waffle. Should be better quality.
Comment from Hotel Management
27-Mar-2015 by Don, Hotel Management
Thank you for the review and the comments. Please come see us again.
2 out of 5
by A verified travellerfrom k

Get what you pay for I guess

Posted 22-Mar-2015
A) the staff the first night completely lazy as rude ! Absolutely no pArking our first night we had 3 small children and I asked politely "any suggestions ? There's not one spot to park!" The snot at front desk said "well there's nothing we can do about it!" The room looked ok when we walked in but then turned on fan/ac and it stunk our whole one there ! It was so dirty and dusty it was DISGUTING! Pieces of fan broke off and pieces of the tub were broke too! Very dirty and old and outdated!
Comment from Hotel Management
25-Mar-2015 by Don, Hotel Management
Thank you for reviewing our property, and I apologize for any rude treatment you received from the staff. What you describe is not the standard we strive to achieve, and I will certainly follow up on this. I hope we'll have another chance to earn your business in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to MOA and water park

Posted 20-Mar-2015
Continental breakfast was great! Staff was welcoming! Would stay again!
Comment from Hotel Management
23-Mar-2015 by Don, Hotel Management
I appreciate the comments and hope you'll choose us again in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gary, In

Nice hotel right by the mall

Posted 18-Mar-2015
Good rooms, good breakfast, got outback steakhouse connected to it, great customer service, big pool and nice fitness room
Comment from Hotel Management
19-Mar-2015 by Don, Hotel Management
Thank you for the comments and please come see us again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2015
Nice staff, clean rooms ,close to airport and free pick ups.
Comment from Hotel Management
19-Mar-2015 by Don, Hotel Management
Thank you for the time to rate and review our hotel. I'm glad you enjoyed your stay and hope you'll choose us again on your next visit to theTwin Cities area.
2 out of 5
by A verified traveller

Totally outdated.

Posted 16-Mar-2015
Pros: Free airport shuttle
Cons: Most everything could be improved.
Halls were bright yellow- blinding. My 7 years old said she felt like we were in a lemon. Cheap Furniture was very old and scraped up. No hot tub. Breakfast room was not large enough for the crowd and there were LONG lines.
Comment from Hotel Management
18-Mar-2015 by Don, Hotel Management
I apologize that our hotel did not meet you and your child's expectations. We are continually upgrading our product and service, and hope to have another opportunity to serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Mar-2015
Very satisfied! Room was good! Rates were good! Breakfast was good! I booked this hotel because it was close to the Waterpark of America as well as the Mall of America.. The Waterpark was in walking distance and we used the hotels shuttle service to get to the mall!! We had a great weekend! Thank you!
Comment from Hotel Management
11-Mar-2015 by Don, Hotel Management
I'm glad you enjoyed your stay and appreciate the review. Please come see us again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Little dated

Posted 7-Mar-2015
The hotel was fine, nothing bad. Just things seemed a little antiquated. The price was good for the accommodations.
Comment from Hotel Management
9-Mar-2015 by Don, Hotel Management
Thank you for the comments and I hope you'll choose us again in the future.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom MN

Needs a face lift

Posted 6-Mar-2015
Pros: as above
Cons: as above
Location: It is so convenient to stay here prior to an early flight out especially when weather plays a part in the hour plus commute from our house.
The staff were great. Loved the king sized bed. Bathroom clean. The hallways are kind of scary in how old they look. Disappointed that we couldn't leave our vehicle there while we traveled - will check on this earlier. The heater fan kept my husband awake most of the night kicking on and off frequently and noisily to keep the room comfortable. The elevator too looked iffy.
Comment from Hotel Management
9-Mar-2015 by Don, Hotel Management
I'm glad you generally enjoyed your stay. Property improvements are in the planning process so I hope you'll stay with us again in the future.