Lobby sitting area

Reviews of Comfort Inn MSP Airport - Mall of America

2.5 out of 5
Comfort Inn MSP Airport - Mall of America
1321 E 78th St, Bloomington, MN

Reviews

7.6

Good

Rating 10 - Excellent. 488 out of 1282 reviews" "
Rating 8 - Good. 383 out of 1282 reviews" "
Rating 6 - Okay. 177 out of 1282 reviews" "
Rating 4 - Poor. 127 out of 1282 reviews" "
Rating 2 - Terrible. 107 out of 1282 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
The front desk clerk at check in is so friendly
Stayed 1 night in Mar 2024
Response from manager on Mar 27, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

4/10 Poor

Vic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building is in terrible need of remodeling. Very outdated. Bathtub wasn't clean.. Bed sheets had crumbs on one.
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place to stay that had shuttle services to the airport. It was a comfortable nights sleep and early AM shuttle.
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Dung, Falmouth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to MSP airport.
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Keely

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom light had all bulbs out except one and the fan didn’t stay on for longer than a couple minutes. The shower curtain bar was broken and failing off so the shower curtain didn’t stay closed. Overall condition of the halls was terrible with scratches on doors, flickering lights and out of order elevators.
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

4/10 Poor

Denise, Waterloo

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I will never be staying at one of these hotels again. I really didn’t think the rooms would look like they looked seeing the lobby. The double bed rooms were twin sized and the tv didn’t work properly and I just didn’t like that the rooms were still looking like back in 1990’s. They need to update their rooms frfr!! The staff was really nice but just wasn’t happy about how our rooms looked.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Denise,We appreciate your feedback and are sorry to hear about the disappointment you experienced with the room layout and amenities. We value your comments and will take them into consideration for future improvements. We are pleased to hear that you found our staff to be friendly during your stay. Thank you for bringing this to our attention.

10/10 Excellent

Guang

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the price!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 20, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our price. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

LaKyshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello LaKyshia,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

6/10 Okay

DeQuayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for the rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon

6/10 Okay

Pankaj

Travelled with partner
Liked: Staff & service
It was ok to stay one night
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Pankaj, We appreciate your feedback and are glad to hear you had an overall decent stay. If you have any other comments or concerns, please feel free to reach out to our management team for further assistance. Thank you for choosing to stay with us.

8/10 Good

Vic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodation. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon

8/10 Good

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were best compared to cost of the hotel
Stayed 4 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Saleem,We're delighted to hear you found our facilities to be the best value for your stay. Our aim is to provide a memorable experience for our guests. Should you have any further feedback, feel free to reach out to our management team directly.

8/10 Good

ron

Travelled with partner
Liked: Cleanliness, amenities
close to the airport
Stayed 1 night in Mar 2024

8/10 Good

Zoia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from manager on Mar 11, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Juan, We appreciate you choosing to stay with us. Please do not hesitate to contact us directly if you have any feedback to share from your recent stay. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when catching a flight
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Janis,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Travelled with partner
24/7 airport shuttle was very helpful
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and We are continuously improving upon our services and accommodations. we hope to see you very soon

4/10 Poor

Nancy

Travelled with partner
Disliked: Amenities
Shower curtain rod is falling off the wall, tv & remote not working properly. Wall heater doesn't adjust, it's always on high heat. We will not be staying here again
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This was a quick night stay before flying out. Very easy check in and shuttle to airport. Nothing fancy but everything was well kept (except our shower needed some work). Bed was comfy and service was good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and We are continuously improving upon our services and accommodations. we hope to see you very soon

10/10 Excellent

Dawn, Galesville

Travelled with partner
Very friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Dawn,We're delighted to hear you found our staff friendly during your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Average hotel close to airport
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Jeffrey, We appreciate you sharing your experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello daniel,We are thrilled to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience at our hotel.

8/10 Good

O'Ryan

Stayed 1 night in Feb 2024
Response from Manager on Mar 21, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very helpful in returning an item to me that I accidentally left I’m my room.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 Terrible

Tamara

Disliked: Amenities
The heat only worked on high and the cool was cold. I either froze when I turned it off or overheated when the heat was turned on. The front elevator did not work so I had to walk halfway down the building to get on the other elevator. This hotel really needs upgrades. I will not stay here again.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Tamara, Thank you for sharing your feedback with us. We appreciate your insights and will certainly pass them along to the relevant departments for review and consideration. Our team is dedicated to continually improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Billie, Aitkin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staycation
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Tami, Lansing

Liked: Cleanliness, staff & service, property conditions & facilities
An elevator is as not working which was inconvenient. Rather noisy hallway Great staff and clean rooms
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Tami,We appreciate your feedback on your recent stay with us. Our team works hard to provide a clean and welcoming environment. If you ever encounter any disturbances during your stay, please don't hesitate to reach out to our front desk team for assistance.

8/10 Good

Kathy

Stayed 1 night in Feb 2024
Response from Manager on Mar 21, 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

Qandil, Fort Myers

Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon. We are continuously improving upon our services and accommodations.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at the hotel was very good.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Craig,We are pleased to hear that you had an enjoyable stay at our hotel. If there is anything we can do to enhance your experience further in the future, please do not hesitate to reach out to us.

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Wendy,We are pleased to hear that you found value in your stay with us. Your feedback is invaluable as we strive to consistently improve our services to meet our guests' expectations. We hope to welcome you back for another pleasant experience in the future.

6/10 Okay

carlos

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Thank you for your honest rating. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport. Outback attached
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Kimberly,We are delighted to hear that you found our hotel conveniently located near the airport and enjoyed having the Outback Steakhouse attached. Your positive feedback is much appreciated, and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport staff was friendly and helpful rooms we’re comfortable
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Brenda,We appreciate your positive feedback regarding our convenient location, friendly staff, and comfortable rooms. It's great to hear that you enjoyed your stay with us. Your experience means a lot to us, and we hope we can welcome you back in the future for another pleasant stay.

10/10 Excellent

Dorinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love convenient trip to Airpoirr
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Dorinda,Thank you for choosing our hotel for your recent trip! We're delighted to hear that our location near the airport was convenient for you. We hope you had a comfortable stay and enjoyed our amenities. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

J

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a two night stay and the quality of the room was so far off base from the standards you’d normally see from a Choice hotels establishment. If I weren’t so exhausted when I arrived I would’ve noticed the details sooner. Empty booze bottles, personal possessions left behind, greasy smeared handprints on the headboard and nightstand, blood spatters inside the shower stall. Refused to stay the second night. And when I brought up the condition of the room I was met with a very rude and dismissive front desk staff member. Absolutely ridiculous and I will be demanding a refund. This hotel used to be so much better, but their standards have fallen so low, don’t bother staying here.
Stayed 2 nights in Feb 2024
Response from manager on Feb 13, 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 Excellent

Lowell

Liked: Property conditions & facilities
Restaurant attached to hotel. Parking on-site during trip.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Lowell,Thank you for sharing your experience at our hotel. We appreciate your feedback and are glad to hear that our convenient on-site parking during your trip was a positive aspect of your stay. We hope you also enjoyed the convenience of having our restaurant attached to the hotel. Your satisfaction is our top priority and we look forward to welcoming you back in the future.

6/10 Okay

Amanda

Travelled with family and small children
It smells like Marijuana very bad and there isn't free park and fly! You have to pay $15 a night on top of the hotel room fee... the rooms are so so.. not terrible but not great and the entire hotel reeks of pot so so bad..
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Amanda, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor. We strive to maintain a clean and pleasant environment for all guests. Regarding the parking, please note that our park and fly service has an additional charge which is stated on our website. We appreciate your understanding and value your feedback to improve our services.

8/10 Good

Chitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were friendly.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Justina, Warrens

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Its a place to sleep. Room was pretty clean, however, house forgot to check refrigerator from previous tenant due to items being left. Bed was comfortable. The hotel in general does have a old stale cigarette smoke. Especially in the hallway (2nd floor) But overall would stay again
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Justina, Thank you for sharing your experience with us. We're glad to hear that you found your room clean and the bed comfortable. We apologize for the oversight with the refrigerator and have addressed this with our housekeeping team. We appreciate your feedback regarding the cigarette smell and will look into this further. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Nick

Liked: Amenities, property conditions & facilities
Fast
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Nick,Thank you for taking the time to leave your review. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it as an opportunity to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

10/10 Excellent

Kenneth, Staples

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice clean rooms food exceptional
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Kenneth,Thank you for your kind words about our clean rooms and exceptional food. We take great pride in providing a pleasant experience for our guests. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

4/10 Poor

Tony

Travelled with partner
Shuttle service is a joke. No airport pickup as arranged and morning shuttle left before arranged time, there for tight on time when finally got to airport on the next shuttle
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Tony, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our shuttle service. We strive to provide prompt and reliable transportation for our guests. We encourage you to contact our management team to address your concerns further.

2/10 Terrible

Clara

Disliked: Staff & service, property conditions & facilities
Poor house keeping
Stayed 4 nights in Jan 2024
Response from Kiran on Jan 25, 2024
Thank you for your review. On behalf of our entire team, I would like to apologize forfailing to exceed your expectations. Your satisfaction is important to us and we will beusing the feedback you provided to make improvements to ensure we offer anexceptional experience for our guests in the future. I hope that you will consider stayingwith us again so that we can have another chance to provide you with a superiorexperience.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kiran on Jan 24, 2024
We have high standards of hospitality and service and we strive to give you the best experienceat the best value! Thank you so much for the insight regarding our hotel. I hope you will returnto enjoy a memorable and exceptional experience.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Location near airport, shopping, and dining. East freeway access. Facility very clean, quite, and serves a free wonderful breakfast.
Stayed 1 night in Jan 2024
Response from Kiran on Jan 23, 2024
We have high standards of hospitality and service and we strive to give you the best experienceat the best value! Thank you so much for the insight regarding our hotel. I hope you will returnto enjoy a memorable and exceptional experience.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kiran on Jan 23, 2024
We have high standards of hospitality and service and we strive to give you the best experienceat the best value! Thank you so much for the insight regarding our hotel. I hope you will returnto enjoy a memorable and exceptional experience.