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My stay at Towneplace Suites by Marriott Brookfield was fantastic! The rooms were spacious, clean, and well-equipped, with a fully stocked kitchenette and cozy bedding. The staff was incredibly friendly and made sure we had everything we needed. Highly recommend for anyone visiting the area
SERGIO
Stayed 5 nights in Apr 2024
6/10 Okay
Andrea
Travelled with family
Apr 26, 2024
Liked: Staff & service, amenities
The location was perfect for our needs. The beds were clean and comfortable. The room needed updating. Silverware did not accommodate the four people staying. The bar countertop had sticky spots. The furniture and rug needs updating. The rug had a huge hole.
Andrea
Stayed 2 nights in Apr 2024
Response from Robert K. on Apr 27, 2024
We apologize for the condition of the carpet in your suite and will pass your comments along to our maintenance and cleaning crews. Thank you for your feedback!
I’ve stayed at this property before and find the location and staff to be very nice. Rooms are a nice size and prices are very affordable. This trip, however, we had a significant problem with the cleanliness of our room. The staff did put us into another room and even gave us a discount on the room price but I’m hoping this was a one off instead of a trend.
Kathy
Stayed 1 night in Mar 2024
Response from Robert K. on Mar 30, 2024
Thank you for your response, Kathy. I apologize for your experience during your most recent stay with us. I will speak to our associates to ensure that these issues do not reoccur. We appreciate you choosing to stay with us!
We use them during a snowstorm and below freezing weather where we lost power and heat. They were a great conveniences, friendly, kind and would use them again for any getaway. Thanks.
DAVID
Stayed 1 night in Jan 2024
Response from Robert K on Mar 15, 2024
Thank you David, we are happy that we could assist during your time of need!
Love staying here...very convenient, clean and quiet. Parking is a little tough normally but this trip was extra challenging with the large amount of snow fall and removal being a bit delayed. Staff was very helpful shoveling out cars and assisting with stuck vehicles.
I was not sure if I would enjoy this type of property but it worked out well for us. The staff was polite and attentive. Housekeeping did a good job keeping the room clean. The room had a few minor maintenance issues but they did not distract from overall positives of our experience.
Have stayed at this property several times and really like it. Rooms are clean, spacious, kitchen is great and desk area allows for excellent working space. Only issue I have run into is parking. Tends to be a little difficult to find a space near your room if you return later in the evening depending on their nightly capacity.
Mary
Stayed 8 nights in Sep 2023
Response from Robert K on Oct 4, 2023
Thank you for your comments, Mary. We love that you enjoy our rooms and will look into ways to address the issues that you experienced!
Yes - we are here visiting our family for a month and we love the two bedroom suite including our dog.
Also, they got us checked into a two bedroom suite for our entire stay so we didn’t have to move. I extended our trip at the last minute and they were great to accommodate and get us right away.
We will be back next year for over a month and we’ll stay here!
We notice that some people do not pick up after their dog. We apologize as dog lovers that people do that.
Annemarie
Stayed 3 nights in Aug 2023
Response from Robert K. on Sep 21, 2023
Thank you Annemarie, we are very happy that you enjoy our property and already look forward to your stay with us next year!
The manager that has been there 8 years was fantastic. Didn’t catch his name but so great with staff and customers. I would definitely stay here again.
Marcia
Stayed 1 night in Jul 2023
Response from Robert K on Aug 11, 2023
Thank you very much for responding. We are very happy that you enjoyed your stay!