If I were rating the building alone it would be a great review, no problem. The Brumder Mansion is just beautiful. I loved the character and the stories about the history of the building. That part was just great. My issue with this BNB comes down to mgmt. We booked our stay through hotels.com and we locked in a rate of $X. When we checked in we were asked to pay about $150 more. Luckily I was able to pull up my emailed receipt and told them no, this is what I was meant to pay. The first Tom was nice and said no problem, I don't manage the books, let me touch base with the right person and we'll resolve that later. OK fine. The next day, over breakfast, I asked Tom 2 if we could resolve the issue with the charges. He said something along the lines of yeah, I heard there was a little disagreement about the price. He then says, "Well why don't we split the difference and meet in the middle." Umm no. I'm not going to pay an extra $75 for a stay that I wouldn't have booked if it hadn't been the best advertised rate for that weekend. If they had an issue with the price that hotels.com gave me, they need to work it out with them. It was in no way my fault that they gave me that price and trying to get the customer to make up the difference is just inappropriate. I'm still dumbfounded days later.Other issues - uncomfortable bed, pillows were flat as pancakes and the sink in our room didn't drain. The neighborhood is not good.