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Reviews of DoubleTree by Hilton Milwaukee Downtown

4 out of 5
DoubleTree by Hilton Milwaukee Downtown
611 W Wisconsin Ave, Milwaukee, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and great food at restaurant
Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Thanks for sharing your review with us, Brenda! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely friendly and accommodating. We would definitely stay here again!!
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thanks for your 5-star review, Ann! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
we really enjoyed this place! it was quiet. the only complaint we had was we had valet parking and they filled up and we weren’t able to park there and had to find an alternative route. being out of town they were able to give recommendations of where to park and did refund us for the valet.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thanks for sharing your review with us, Tia! We are happy to hear you enjoyed your stay and are so sorry to hear valet parking was unavailable upon your arrival. It's great to know our friendly staff was able to help guide you to an alternate parking location. We sincerely appreciate you staying with us and look forward to welcoming you back on your next visit to Downtown Milwaukee!

10/10 Excellent

Shuaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Thanks for your 5-star review, Shuaib! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

michael

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thanks for your 5-star review, Michael! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Kimberly, MARSHALL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The gal at front desk & manager were amazing…very welcoming & friendly! We’ll be staying again this summer!
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thanks for your 5-star review, Kimberly! We are so happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thanks for your 5-star review, Rosie! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Jessica

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thanks for sharing your review with us, Jessica! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy walk to downtown places
Stayed 4 nights in Mar 2024
Response from GM on Apr 2, 2024
Thanks for sharing your review with us, Tyler! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thanks for your 5-star review, Kim! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Roena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet convenient
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thanks for sharing your review with us, Roena! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay but enjoyed it
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thanks for your 5-star review, Scott! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thanks for your 5-star review, Jeanette! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Thanks for your 5-star review, Elizabeth! We happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodating. They made our stay AMAZING!
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Thanks for your 5-star review, Carrie! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Lu

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, not the parking
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thanks for your 5-star review, Lu! We are happy to hear you enjoyed our central location and sincerely apologize for any inconvenience the onsite valet parking may have caused. We appreciate you staying with us and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Thanks for your 5-star review, Barbara! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thanks for your 5-star review, Joshua! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Angela, Hortonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for an event at Fiserv… staff was very helpful with parking and resources…. Was close enough to walk but the weather was cold so we grabbed an Uber… room was very clean and quiet.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks for your 5-star review, Angela! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff!
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks for your 5-star review, Heather! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Thanks for your 5-star review, Tom! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Julia

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thanks for your 5-star review, Julia! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Minor inconvenience was the main doors were not functioning and we had to go around to enter the building. Also the refrigerator in the room wasn’t quite working that well, but kept stuff cold enough were it wasn’t a huge deal. Otherwise hotel layout is easy to navigate and was in right across the Wisconsin center. 4/5 stay truthfully.
Stayed 3 nights in Mar 2024
Response from GM on Mar 11, 2024
Thanks for sharing your feedback with us, Anthony! We are happy to hear you enjoyed our central location and sincerely apologize for the maintenance issues you encountered. We look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Dominque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff was polite the stay was overall exceptional
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thanks for your glowing recommendation, Dominique! We are so happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I think the fact that you have to pay for parking and an outrageously priced breakfast is obsurd. The staff were nice except for the man who checked me in. He was very short and rude and i was the only one checking in. Parking guys were nice. My room was cleanish. There was dust on some fixtures, debri on floor around items like they werent moved while vacuuming, and the thermostat didnt worrk so my room was to warm. I also think the fact that they gave me two complimentary waters in the fridge and i had three registered people was inconvenient. Not the worst hotel but definitely expected more from a hilton.
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Ryan, We are so very sorry to hear you were disappointed in your stay with us. We strive to provide outstanding service and sincerely apologize that you were not met with that upon check in. We appreciate your feedback and have shared your comments with our leadership team so we can address your concerns with housekeeping and friendliness.

10/10 Excellent

Sergio

Stayed 3 nights in Mar 2024
Response from GM on Mar 26, 2024
Thanks for your 5-star review, Sergio! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024
Response from GM on Mar 5, 2024
Thanks for your 5-star review, Evan! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Mar 5, 2024
Thanks for your 5-star review, Stephanie! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from GM on Mar 24, 2024
Thanks for your 5-star review, Mark! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Dayani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it , they had room service and it was great but it was very pricey still loved it tho . Valet parking , rooms were super clean and stocked up on waters & such , they also gave us cookies upon arrival :) . 10/10 overall experience
Response from GM on Mar 5, 2024
Thanks for staying with us, Dayani! We are so happy to hear you enjoyed every aspect of your stay and look forward to welcoming you with more of our signature DoubleTree cookies again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always pleasant and efficient. Rum is always neat and clean. Great distance and location from Marquette University. Love this property
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thanks for your 5-star review, Nancy! We are so happy to hear you continue to enjoy your stays with us. Looking forward to welcoming you back again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Thanks for your 5-star review, Cheryl! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great very feiendly staff . But the windows are terrible, you can hear the wind blow through them like theres nothing there, and a little drafty.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for sharing your feedback with us, Adam! We are happy to hear you enjoyed our friendly staff and sincerely apologize for the maintenance issue you encountered. Our team has your reservation details and will look into the draftiness you experienced. We appreciate you staying with us and look forward to welcoming you on a future visit to Downtown Milwaukee!

8/10 Good

VICKY

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thanks for sharing your review with us, Vicky! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Jolynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for staying with us, Jolynn! We are happy to hear you had a great experience and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on Feb 25, 2024
Thank you very much for your feedback! It is very appreciated. We are happy to hear that you enjoyed your stay with us! Thank you for your kind words and we hope to have you back again soon!

10/10 Excellent

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on Feb 24, 2024
Thank you so much for your feedback! We are very happy to hear that you enjoyed your stay!

10/10 Excellent

Mingshu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly staff. Walking distance to many places in downtown area: Milwaukee Museum, Milwaukee Public Library, Courthouse, etc.
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thanks for your 5-star review, Mingshu! We are happy to hear you enjoyed our friendly staff and central location. Looking forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and a short walk to downtown restaurants and new addition to convention hall, etc……but immediately surrounding hotel is a bit sketchy.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thanks for sharing your review with us, Eric! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit at this hotel. The staff are accommodating and very friendly.
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Thanks for your glowing recommendation, Lee! We are so happy to hear you continue to enjoy your stays with us and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I just want to shout out José from the front. We were on our way in from out of town and don’t know Milwaukee too well when there was a protest going on right on the road we needed to get to the hotel. I called to let the hotel know we were going to be late for checking in and asked if they could help give directions. José was so helpful and patient with my husband and I and gave us directions. Super helpful staff and a clean room !
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thanks for your 5-star review, Hailey! We are happy to hear you enjoyed your stay and the outstanding service Jose and other team members provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thanks for sharing your review with us, Logan! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Beth

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thanks for your 5-star review, Beth! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

10/10 Excellent

Devonne

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy Kevin rocks
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on Feb 17, 2024
We are so happy to hear that your experience checking in was great! We always appreciate the kind words and feedback. I will be sure to let Kevin know that he made such a positive impact. We hope to see you again in the not-so-distant future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on Feb 17, 2024
We are happy to see that your experience was a 5 out of 5! We always strive to provide the best service and are always pleased to have such positive feedback! We hope to see you again in the not-too-distant future!

8/10 Good

Marcos

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thanks for sharing your review with us, Marcos! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thanks for sharing your review with us, Marilyn! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

8/10 Good

Ray

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Thanks for sharing your review with us, Ray! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!

2/10 Terrible

Brianna

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for your feedback.

8/10 Good

Alicia

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
staff was polite and the cookies were a nice touch! I did not like that they charged my room an extra $75 per night for incidentals. I don't recall reading that when booking. Also, the bathroom smelled like urine
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for sharing your feedback with us, Alicia! We look forward to welcoming you with more of our signature DoubleTree cookies on your next visit to Downtown Milwaukee!