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Reviews of Starhotels Business Palace

4 out of 5
Starhotels Business Palace
Via Pietro Gaggia 3, Milan, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 383 out of 1001 reviews" "
Rating 8 - Good. 435 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

adenike

Business traveller
I have no cause for complaint except to say that the breakfast could have been better. No fish was served and we had the same things for breakfast everyday
Stayed 2 nights in Feb 2024
Response from The Management on Feb 22, 2024
Dear Adenike, thank you very much for the good feedback of your stay. It's so nice and comforting to read that you didn't have any issues to report. Thank you for your comment about the breakfast, we will share it with the Departments involved in order to improve constantly the service offered. It has been a pleasure to have you as our Guest and on behalf of all the Staff, we look forward to welcoming you back. Sincerely

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from The Management on Feb 14, 2024
Dear Joseph, thank you very much for this review! We really look forward to welcoming back to our hotel. Best regards

8/10 Good

Joanna See Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities
Service is good; felt welcomed and always greeted by front desk and all other staff with a smile :) They are quick and patient on providing help to customers as well. Have stayed in both the Classic Single Room and Superior Double Room before. All the amenities work well without an issue in the rooms, but the room design feels dated. The condition of the room also varies, depending on the price you are paying.. but overall it's acceptable and spacious. Some rooms are older, lighting not as bright and carpets in the room are musty. Others are refurbished and are brighter in general, with wooden floors which are cleaner. Convenient location, just steps away from the subway station, only a 10-15 min subway ride to Duomo.
Stayed 6 nights in Jan 2024
Response from The Management on Feb 14, 2024
Dear Joanna, thank you so much for taking the time to describe in such a detailed way your experience of staying in our hotel, and for pointing out the excellent service received from our Staff. As confirmed in your review, our hotel has rooms of different category, size and features: it's a pleasure to know that you had the opportunity to try several of them during your stays. We look forward to welcoming back soon, so that you can try even more rooms! Best regards

4/10 Poor

Joseph

Stayed 6 nights in Jan 2024
Response from The Management on Feb 8, 2024
Dear Joseph, thank you for your feedback. We regret that you did not report the critical issues encountered during your stay and the services that should be improved allowing us to offer you in the future a better experience. We hope to welcome you again for your next stay in Milan. Best regards

6/10 Okay

Donna, Palm Coast

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs, close to subway entrance; room bigger than expected; older hotel but clean and in working order; friendly young woman at the desk
Stayed 1 night in Nov 2023
Response from The Management on Dec 3, 2023
Dear Donna, we are pleased to hear that you had a pleasant experience with us. We hope to have the pleasure of welcoming you again soon. Best regards

10/10 Excellent

Ashley, Glen Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, metro stop right around the corner, clean spacious rooms, friendly staff
Stayed 3 nights in Oct 2023
Response from The Management on Oct 30, 2023
Dear Mrs. Ashley, thank you so much for taking the time to evaluate your experience of staying in our hotel. We are happy to know that the rooms, the location and all the staff was up to your expectations. It's nice to know that our Guests can see our passion and dedication for this work. From our side, we can only renew our daily commitment to improve over time the quality standard obtained with so much hard work. We hope to have you again as our Guests. Best Regards.

10/10 Excellent

Alstrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, great hotel ambience. However, we didn’t receive any of the VIP benefits.
Stayed 2 nights in Sep 2023
Response from The Management on Oct 21, 2023
Dear Alstrid,thank you for choosing to stay at Starhotels Business Palace! It sounds like you had a great experience with us, and that you enjoyed our comfortable and clean rooms, perfect for resting after a day of sightseeing, and we're really happy to hear that. Please note that the VIP benefits can be applied on Food & Beverage consumptions and on the parking with a discount, and it seems that you did not use none of these services during your stay. We would be glad to apply all these benefits in a future stay!Best regards

8/10 Good

tanya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good stay. Hotel is a little dated but comfortable. They use real keys for the rooms and have a very bulky key ring. You have to leave the key at the front desk ans some times there is a line when you return to the hotel and want your key. They should look into updating the room key system. Regardless, i woyld stay here again
Stayed 2 nights in Oct 2023
Response from The Management on Oct 11, 2023
Dear Tanya,thank you for taking the time to leave your comment and for staying with us. It's a pleasure to read that you enjoyed our hotel and the service offered. We take into high consideration all the suggestions of our Guests, and we appreciate your comment regarding the room keys. We sincerely hope to have the pleasure of accommodating you again in the future.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. The hotel is a bit out of the way.
Stayed 2 nights in Oct 2023
Response from The Management on Oct 7, 2023
Dear Guest,thank you for the kind review! We can't wait to have you back as a guest! Best regards

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 💪👍👍👍
Stayed 1 night in Sep 2023
Response from The Management on Sep 10, 2023
Dear Mr. Robert,thank you so much for your feedback. We are happy to read that everything was good for you. Hoping to welcome you back very soon we send you our Best Regards.

2/10 Terrible

Nicole

Travelled with family
Disliked: Staff & service
Manager has no hospitality skills.
The customer service at the front desk is horrible. We were trying to check in after a long and hot day. They asked for our passports. We said they are in one of our suitcases but we didn’t know which one. We did not want to open our suitcases in front of all the people in the lobby. So we asked the manager if we could at least be escorted to our room to open them in there and then bring them down. She said no. She didn’t even offer us a private area to do it in. Made us open 2 of our suitcases up to find our passports in front of everyone in the lobby.
Stayed 1 night in Jul 2023
Response from the Management on Aug 15, 2023
Dear Mrs. Nicole,thank you for your feedback concerning your stay with us. Please accept our apologies if the hotel service was not up to your expectations. We regret to read the inconvenience occurred upon arrival, unfortunately, for the Italian law, it's forbidden to enter in hotel rooms without showing a physical passport, that's the reason why our Reception staff asked to show the passports before giving you the room's key. We hope that you will choose to stay with us again in the future, to show you our best level of service.Best regards,the Management

10/10 Excellent

Mateusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from . on Aug 9, 2023
Dear Mateusz,We really appreciate the high rating you gave us, so we thank you and hope to welcome you again. Kind Regards Starhotels Business Palace Staff

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very comfortable and convenient. The staff were super friendly and the room was huge.
Stayed 2 nights in Jul 2023
Response from The Management on Jul 31, 2023
Dear Veronica,Thank you for staying at the Business Palace and for taking some of your precious time to convey your comments. Your feedback is a very important opportunity for us to experience our services through the Guests' eyes. Your positive remarks gratify who works day by day to deliver the best service and your notes help us to work towards even better service in the future. Thank you for expressing your positive notes about our staff. Looking forward to welcoming you back soon in Starhotels, we send our Best regards The Management

10/10 Excellent

Ali

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location near subway and train station. Spacious rooms. Good quality for price
Stayed 5 nights in Jul 2023
Response from The Management on Jul 31, 2023
Dear Ali,It’s such a pleasure to read your kind words regarding Starhotels Business Palace and for dedicating some of your personal time to us. We are very happy to have contributed to making your stay in Milan a pleasure one.We appreciate and take into consideration any suggestions, comments and experiences our guests desire to share as a way to better Starhotels’ hospitality. Precious feedback and what guests might want to recommend is the key to improvement.We sincerely thank you for your time and hope to have the possibility of welcoming you once again in Starhotels. Best regards, The Management

2/10 Terrible

YDEY, ANAHEIM

Unfortunately bad experience . The checking was bad front desk lady was with bad actitud and my room was with mosquito and that carpet not vacuum . No recomendable.
Stayed 2 nights in Jul 2023
Response from The Management on Jul 31, 2023
Dear Ydey,First of all we would like to thank you for taking the time to leave your comment about your recent experience and for choosing our hotel in Milan. This is for us a very important opportunity to constantly improve our level of service as we accept all the reviews in a very constructive way. We would like to take this occasion to apologize for any unpleasant event experienced during your stay. We hope you consider returning to the Starhotels Business Palace on your next visit to Milan and we guarantee you our best care and attention. Best regards The Management

8/10 Good

Karam

Stayed 2 nights in Jul 2023
Response from . on Aug 10, 2023
Dear Karam,Thank you very much for taking the time to tell us about your experience with this evaluation.We take note of it and hope to welcome you as our guest again. We will continue to improve for our customers to offer them the best version of the Starhotels business palace.Kind regards The management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from The Management on Jul 31, 2023
Dear David,Thank you very much for your positive review about Starhotels Business Palace.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management

4/10 Poor

Sanjiv

Stayed 2 nights in Jul 2023
Response from The Management on Jul 31, 2023
Dear Sanjiv,Thank you very much for taking some of your precious time to convey your comments regarding your stay at Starhotels Business Palace. We regret to learn our failure in meeting your expectations to the fullest.The information we have received from you have been reviewed by the Management staff to ensure that we are consistently offering the highest levels of service.Remaining at your complete disposal, we look forward to serving you again.Best regardsThe Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from The Management on Jul 31, 2023
Dear Anthony,Thank you for staying with us and taking some time to leave your comments.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management

10/10 Excellent

Shaun

Stayed 1 night in Jun 2023
Response from The Management on Jul 31, 2023
Dear Shaun,Thank you very much for your positive review of our hotel.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management

6/10 Okay

Vijay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Laura

Travelled with partner
Liked: Staff & service, property conditions & facilities
The carpets seem like they haven't been deep cleaned in years. Otherwise, the place was decent.
Stayed 3 nights in May 2023

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from La Direzione on May 29, 2023
Gentile Ospite,siamo lieti che la nostra Ospitalità sia stata di Suo gradimento. La invitiamo a tornare presto in Starhotels.

8/10 Good

Signature

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent upgrade from unfriendly reception
Reception employees weren't friendly I had to wait after check in time They didn't answer some of my questions about upgrading the room as i am VIP hotels member , until i insisted to get it But the suite was excellent Comfortable Very nice bathroom And the location is just 1 minute away from the metro station
Stayed 2 nights in Apr 2023
Response from , on May 28, 2023
Dear Guest, thank you for sharing your opinions about your stay. We are happy to read that you enjoyed the comfort of our rooms and our location. Anyway, we regret for the negative reporting concerning the staff, we always try to make our guests feel at home and we apologize if this aspect was not achieved during your stay. We hope to welcome you again and show you our best level of service.Best regards,The Management

10/10 Excellent

Xiaorong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good location and good on price clean and good service
Stayed 3 nights in Apr 2023
Response from . on Apr 17, 2023
Dear Xiaorong,thank you very much for taking the time to convey your comments regarding your recent stay at Starhotels Business Palace. We are glad to see that you enjoyed your stay with us, and that you appreciated many aspects of it. We look forward to welcoming you back at your earliest convenience.Best regards,The Management

10/10 Excellent

ISTVAN JOZSEF

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large facility with good breakfast buffet and good access to Metro, walking distance to trainstation.
Stayed 4 nights in Feb 2023
Response from g on Mar 5, 2023
Dear Mr Istvan,thank you for kindly evaluated Starhotels Business Palace. We're proud to read your positive comment about breakfast, it will be shared with all our staff. I shared your kind comment with my staff in order to renew my thanks for your professionalism and dedication to customers.We thank you again for your time and look forward to welcoming you back to the Starhotels Business Palace in the near future.The Management

10/10 Excellent

Randal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from . on Feb 12, 2023
Dear Mr. Randal,thank you very much for the good feedback of your stay. We are happy to know that your stay was lovely. Hoping to welcome you for your next trip in Milan, we send you our best regards.The ManagementGC

8/10 Good

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room and accomodations
Stayed 2 nights in Dec 2022
Response from . on Dec 30, 2022
Dear Mr. Renato,thank you for taking the time to leave your comment and for staying with us. It's a pleasure to read that you enjoyed our hotel and the comfort of our rooms. We hope to have the pleasure of accommodating you again in the future.Best regards,The ManagementGC

6/10 Okay

Vadym

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2022
Response from . on Dec 22, 2022
Dear Mr. Vadym, thank you for your good feedback. We hope to see you soon. Best regards, the Management GC

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from . on Dec 19, 2022
Dear Guest, thank you for your feedback. We regret that you did not report the critical issues encountered during your stay and the services that should be improved allowing us to offer you in the future a better experience. We hope to welcome you again for your next stay in Milan. Best regards, Fabio Renna - General Manager Starhotels Business Palace GC

8/10 Good

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

RAIAD ABDALLA M.

Stayed 2 nights in Sep 2022
Response from . on Oct 29, 2022
Dear Raiad,thank you for your review. Your score is important for us, since it helps us improving our service. We hope to have the opportunity of welcoming you again and to give you a better experience.Best Regards,Fabio Renna - General Manager Starhotels Business PalaceGC

8/10 Good

Anthony

Stayed 1 night in Sep 2022

8/10 Good

Xiangyue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful. The air conditioning is not working in my room but because the temperature has been going down in late August so it's not bad. Also, although the hotel is not far away from the Linate Airport, it would take around 40 mins to get to the airport if you take public transportation. Using a taxi/ride service would be expensive.
Stayed 1 night in Aug 2022
Response from . on Oct 29, 2022
Dear Xiangyue,thank you for choosing Starhotels Business Palace for your stay in Milan and for your good words: our goal is to guarantee a pleasant stay to each guest. We look forward to welcoming you again.Best regards,Fabio Renna - General Manager Starhotels Business PalaceGC

10/10 Excellent

Amorcito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the air conditioning is not working properly
Stayed 1 night in Aug 2022
Response from . on Oct 29, 2022
Dear Amorcito,thank you for the review and the great score. We are proud to understand your satisfaction regarding your stay with us, and look forward to welcoming you again.Best Regards,Fabio Renna - General Manager Starhotels Business PalaceGC

2/10 Terrible

omar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful
Just awful. Room is nothing like the description or the pictures. Load AC and carpet on the walls. It’s like your back in the 80’s. Worse hotel of the trip and we stayed at 9 different ones.
Stayed 1 night in Aug 2022
Response from . on Oct 29, 2022
Dear Omar,thank you for your review. We apologize for not satisfying your expectations. Your opinion will be shared with all the staff, in order to improve ourselves and the service offered. Once again we apologize for the trouble caused and hope to have the pleasure of welcoming you again.Best Regards,Fabio Renna - General Manager Starhotels Business PalaceGC

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from . on Oct 29, 2022
Gentile Ospite,è un piacere scoprire che il suo soggiorno sia stato di suo gradimento. Uno dei nostri obiettivi principali è quello di offrire un’esperienza unica, curando ogni dettaglio. Ci auguriamo di poterla nuovamente accogliere nella nostra struttura.Cordiali Saluti,Fabio Renna - Direttore Starhotels Business PalaceGC

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean and cozy hotel with great service.
Stayed 1 night in Jul 2022
Response from . on Oct 29, 2022
Dear Lilian,thank you for your kind evaluation. We are happy that you loved your time with us and we’re proud to see that we satisfied your expectations.We would be glad to give you the warmest welcome back.Best regards,Fabio Renna - General Manager Starhotels Business PalaceGC

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique blend of modern amenities and traditional service. Front desk was incredibly helpful, and rooms were well maintained.
Stayed 2 nights in Jul 2022
Response from . on Oct 29, 2022
Dear Nick, thank you for your review. We are glad to learn that you appreciated the comfort of our rooms and the courtesy of our staff. We hope to accommodate you again.Best Regards,Fabio Renna - General Manager Starhotels Business PalaceGC

4/10 Poor

Yee Loong

Stayed 2 nights in Apr 2022

8/10 Good

Ari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay 👌. The metro 🚇 very close to the hotel 🏨 I loved that. I will recommend it to anyone like to visit Milan.
Stayed 4 nights in Mar 2022

2/10 Terrible

G

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2022

8/10 Good

MISS

I wasn’t in the hotel a lot but the staff were friendly
Stayed 4 nights in Nov 2021

10/10 Excellent

Junmo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good location and reasonable price and good service!!
Stayed 6 nights in Nov 2021

6/10 Okay

Achint, Bushey

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Average property
Stayed 1 night in Oct 2021

8/10 Good

Maja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
no particular comments
Stayed 2 nights in Sep 2021

2/10 Terrible

Alhadi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its not 4 stars hotel it 1/2 ⭐
Awful experience, very old furniture, decorations and room smells like swege , toilet is old and tiny , my kids got bed bugs , they only have one iron for the whole hotel !! I give it half a star not 4 stars
Stayed 3 nights in Sep 2021

8/10 Good

Ash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from management on Mar 20, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, polite and professional staff. Highly recommended
Stayed 2 nights in Feb 2020
Response from management on Mar 20, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aidan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020
Response from management on Mar 20, 2020
Thanks for staying with us. We appreciate your feedback!