2 outdoor pools, open 7:00 AM to 7:00 PM, sun loungers

Reviews of The Gabriel Miami South Beach, Curio Collection by Hilton

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 210 out of 449 reviews" "
Rating 8 - Good. 106 out of 449 reviews" "
Rating 6 - Okay. 62 out of 449 reviews" "
Rating 4 - Poor. 36 out of 449 reviews" "
Rating 2 - Terrible. 35 out of 449 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The rooms look nothing like they do in the images and there was lots of hidden fees. I was so looking forward to our stay and was very disappointed!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Laura, we regret to hear that your expectations weren't met during your stay. Our aim is to provide an accurate portrayal of the property and facilities through our images, and we regret if there was a disparity. In regard to fees, we strive to uphold transparency and appreciate your feedback on this matter. Our team is always open to discussions to clarify any misunderstandings. We would value the opportunity to improve upon your experience should you decide to stay with us again in the future.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay at the Gabriel for 3 nights. It was perfectly located on Ocean Drive right across from the beach. It was easy walking around the area or catching an Uber if we wanted to go somewhere farther. We loved the outdoor area around the pool and outdoor bar. It was nicely decorated and updated. The restaurant was good, too, and offered some nice drink specials for happy hour. The hotel staff were always very pleasant and honest. We didn’t feel like they were trying to sell us anything. There was a mixup with our room and another guest who had the same last name, but the manager promptly resolved the issue and made up for it. The hotel has two pools, one is on the rooftop of the adjacent building and offers beautiful views. The other pool is on the patio and has ample seating and umbrellas. Going to the beach was super convenient as well - you simply walked up to the kiosk and they set you up with chairs which is included in the price of the hotel. We would definitely recommend this hotel to anyone who wants to stay in the heart of South Beach. Hopefully one day we will be back!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Dana, it's a pleasure to know that you and your husband had an enjoyable stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Your kind remarks about the well-positioned location, captivating outdoor areas, appealing restaurant offerings, and our ever-helpful team members truly make our day! We are glad that the room mix-up was promptly sorted out and that our picturesque pools and beach services added to your delightful experience. Your high recommendation is much appreciated and we're excited for the opportunity to welcome you back one day.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Maria, we are delighted to learn that you found The Gabriel Miami South Beach, Curio Collection by Hilton to be so conveniently situated. It's wonderful to hear that our prime location contributed positively to your Miami experience. We hope to welcome you back soon for another memorable visit.

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Carmel, thank you for leaving a stellar rating for The Gabriel Miami South Beach, Curio Collection by Hilton. We truly appreciate it and hope to see you again soon for another outstanding experience.

10/10 Excellent

Melissa, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central South Beach location, very clean. Service and staff were incredibly helpful.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Melissa, it's fantastic to read your kind sentiments on The Gabriel Miami South Beach, Curio Collection by Hilton! We're more than pleased to hear about your positive experience, especially about the cleanliness and the attentive service from our dedicated team members. We would be thrilled to have you back for further wonderful visits.

10/10 Excellent

Danny

Disliked: Property conditions & facilities
Very old and difficult to navigate. Elevators neeed to be replaced. Stairs were not easily accessible
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Danny, we value your feedback and it's important to us. We are sorry to hear that you had difficulties navigating the hotel and found the facilities less than satisfactory. Rest assured, we are committed to continuously improve and appreciate your comments on our elevator system and stair accessibility. Your experience will guide our steps in refining guest convenience. We hope you will give us another opportunity to serve you even better in the future.

10/10 Excellent

Daniel Brennan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Daniel, your perfect score truly warms our hearts at The Gabriel Miami South Beach, Curio Collection by Hilton. We are elated to understand, even without words, that your stay left a great impression. We thank you for selecting our hotel and look forward to your return, ensuring another memorable stay.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Christine, it's wonderful to hear that The Gabriel Miami South Beach's location contributed to your positive stay. Thank you for your feedback and we hope to see you again soon.

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucky our check in associate was exceptional! Extremely friendly and helpful and one of the best attributes about The Gabriel! He is the ultimate example of perfect customer service!!!!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Sabrina, your praise for our team member, Lucky, is greatly appreciated. His warmth and dedication represent what we strive for at the Gabriel Miami South Beach, Curio Collection by Hilton. We can't wait to welcome you back for another top-notch experience.

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities
Its a great value. Some thougts: there’s only 1 small elevator in Bldg 1. Will return but will ask for Bldg 2. Also, A/C is not central, so its not as dispersed as it could be and is concentrated at ankle length. Staff is fabulous. Location and beach access great
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Ronald, thank you for your feedback regarding your recent stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're delighted to hear about your positive experiences regarding our fabulous team members and convenient beach access.We acknowledge your notes about the elevator and air conditioning arrangements. We continually strive to enhance our guests' comfort, and your comments guide us in that direction. Be assured, your preference for Building 2 will be kept in mind for your future visits.We're eager to welcome you back to our charming beachside retreat soon.

10/10 Excellent

Fallon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location for the price. Staff was very accommodating and were even able to check us in an hour early. Beds were super comfy and the hotel was cute and chic. Thanks! We'll be back!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Fallon, it's great to hear that you appreciated The Gabriel Miami South Beach's excellent location and value. Our team members are always eager to assist and it sounds like they hit the mark during your stay. We're thrilled that you found our accommodations cozy and our decor appealing. Your kind words have been shared with the entire team. We can't wait for your next visit!

4/10 Poor

Asha

Travelled with family
Liked: Cleanliness, staff & service, amenities
We(family of 4) stayed there from Sunday through Thursday. The phone in the room didn’t work. I had to go down to front desk every time we needed something (ie. enough towels for four). Made the whole experience exhausting.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Asha, it's regrettable to hear that your stay with us was less than relaxing due to some communication issues and inconvenience with amenities. It's highly valued when our guests share their experiences as feedback like yours assists us to enhance our guest services. Please be assured that we always strive to assure the comfort and satisfaction of our guests, and we have taken note of your experiences carefully. We hope to have the opportunity to provide a more seamless stay in the future.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly Staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 2, 2024
Greg, we're thrilled that your stay at The Gabriel Miami South Beach, Curio Collection by Hilton was pleasant. It's great to know that our team members' friendliness added value to your visit. We can't wait to welcome you back soon!

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Astrid, it's wonderful to hear you had an excellent stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We hope to welcome you back soon!

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was walkable and close
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
David, thank you for considering the convenience of our hotel's location. It's great that everything was in walking distance for you during your stay. Please consider letting us know if there's something we can improve to make your next experience more enjoyable.

10/10 Excellent

Marie-Hélène

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Marie-Hélène, it's fantastic to hear you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're thrilled our commitment to excellent service impressed you and made for a memorable visit. Looking forward to seeing you again on your next trip to Miami.

6/10 Okay

Oscar

Travelled with partner
Overall, the hotel is a descent place since you are feet’s away from the beach. The only reason I gave an average 3 stars is because of the following: 1) The restroom did not had a ventilator. 2) The windows don’t open especially in the bathroom. 3) The space of the bedroom was small and the floor look dirty and old. 4) The hotel charges a lot of “miscellaneous charges”. Especially, when I had to pay an additional $75 for an early check in. Most hotels in California and Las Vegas don’t do this. However, overall it has walkable places to shop around and seeing the beach, which makes this a descent spot.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Oscar, it's good to know you found The Gabriel Miami South Beach, Curio Collection by Hilton favorably located near the beach and shopping areas. We apologize if certain elements of your stay were not to your satisfaction, we'll take note of your concerns regarding room ventilation, window functioning, and perceived room cleanliness. We assure you, we strive to meet industry standards, and any additional fees are informed at the time of booking. We aim to continuously improve, we appreciate your understanding and valuable feedback.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Christian, thank you for your rating! It's great to hear you had a positive stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Our team members strive to provide a memorable experience for our guests and your rating demonstrates that. We can't wait to welcome you back for another enjoyable stay with us.

6/10 Okay

Peggy

Travelled with group
Restaurant service was very slow. Food was overpriced for menu items offered. The hotel staff are very kind but the environment seemed a chaotic.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Peggy, we appreciate your review. It's disheartening to know that your dining experience didn't meet expectations due to the wait time and pricing. We'll take note of your feedback for improvements. We're glad, however, that our team members showed kindness during your stay. We also understand your feelings about the atmosphere and will work on ensuring a calmer environment. We hope to have another chance to offer a more peaceful and enjoyable visit.

10/10 Excellent

Jenny

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Jenny, it's terrific to know that your stay at The Gabriel Miami South Beach, Curio Collection by Hilton was to your liking. Our team members appreciate your high rating and will continue to work hard to provide excellent service. We're already excited to welcome you back for another blissful getaway in Miami South Beach.

2/10 Terrible

Deshaun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mildew and had visible water damage on the cabinet in the room. I Told the older gentleman at the counter shortly after the discovery and he was extremely rude and unpleasant. It was very hard being in a room for two days with the suffocating odor. We left after the second night. I did speak to a different gentleman the second night and he was much more pleasant and understanding. He offered to refund the resort fee. I was very disappointed staying there with my 2 daughters. The room was not cheap for 2 nights with all the fees and other resort expenses. The other staff members were great and the dining was delicious. The awful smell was a deal breaker for me to even give a good review. The hotel should have not rented that room in that condition. No one even came to the room to inspect.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Deshaun, we empathize with your experience of discomfort during your stay due to the room condition. In particular, we take your experience with one of our team members very seriously as we deeply value the happiness and satisfaction of our guests. We would like to apologize if this affected your overall experience.We're pleased to hear that our colleagues generally offered a high level of service, and that you enjoyed the dining options.Your feedback about the room's condition and odour will be thoroughly reviewed by our team for immediate action. It's crucial for us that you feel comfortable, and we're sorry if this was not the case during your stay.We hope you might consider giving us another chance to demonstrate our commitment to your comfort and satisfaction.

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location, very nice and helpful staff.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Monika, it's delightful to hear that you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're glad to know our excellent location and the hotel's elegance met your expectations. It is also wonderful to hear that our team members were able to provide you with great assistance during your stay. We can't wait to welcome you back on your next visit to Miami.

8/10 Good

Stephanie, Sicklerville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part- the way was great! Staff is friendly, however service was extremely slow for drinks at the bar, pool, and outside dining. There was little to no consistency on the sizes of the drinks. And they are extremely expensive. Rooms were ok. Bed was really comfortable. Wardrobe didn’t have shelves for belongings and there weren’t enough hangers. In the bathroom- there was not a lot of counter space and I wish the room had a full length mirror somewhere.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Stephanie, we appreciate your feedback about your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. It's reassuring to hear you found the team friendly and the bed comfortable.We take your comments about the bar, pool and dining services seriously and will use them to enhance our guest experiences. We understand that the room storage and bathroom layout did not fully meet your needs, and for that we apologize. Confirming, we're always seeking to improve and your suggestions will be valuable as we look into potential changes.Thanks for choosing our hotel for your stay. We hope for the opportunity to impress you more thoroughly on your next visit.

2/10 Terrible

Pancho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to beach was nice. Staff was amazing except for Valet (terrible) was not told about spring break streets blocked off and took 2 hours to make it there after parking a block and a half away. Expected way more for the price
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Pancho, we appreciate your feedback and apologize for the inconveniences experienced during your stay, particularly concerning parking and local events. Our team aims to share crucial information with our guests. It seems we've missed the mark here and for that, we apologize. We strive to provide a luxurious experience commensurate with our pricing and your comments will help us improve. We do hope you will consider giving us another chance to demonstrate the superior experience we are known for.

6/10 Okay

Tinatin

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Tinatin, we see you've shared a neutral rating for your stay. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. We hope you will join us again so we can fully win your compliments.

10/10 Excellent

D'Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
D'Andria, it's fantastic to read about your experience at The Gabriel Miami South Beach, Curio Collection by Hilton. We're thrilled that everything met your expectations. Looking forward to your next visit.

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Deborah, thank you for choosing to stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We take great pride in offering an exceptional experience that resonates positively with our valued guests. We hope to see you again soon!

2/10 Terrible

Anna Constance Shea

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
We appreciate your feedback, Anna.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

katy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and up to date
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Katy, thank you for your positive comments! At The Gabriel Miami South Beach, Curio Collection by Hilton, we strive to provide our guests with a modern and enjoyable experience. Your acknowledgement of our efforts is much appreciated. We hope to see you again soon!

2/10 Terrible

Denisse

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad check in and valet process. Picture online are misleading. I’m pretty sure a porn movie was being made next door.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Denisse, we're sincerely sorry to hear about the inconvenience you encountered during your check-in process and with our valet service. It's disappointing to hear that the online images did not meet your expectations. We hope for a chance to provide a better experience in the future.

8/10 Good

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant at the hotel was the best part. Best food we had during our stay. I took a star away because the rooms are subpar, they look nothing like the pictures. No decor, no throw pillows, etc like the photos. I called to ask if all the rooms were like this and was told yes. Also the bathroom pedestal sink is inconvenient. There’s no place in the bathroom to place your things. Enjoyed our stay overall though, the vibe was nice & great location.
Stayed 3 nights in Jan 2024
Response from Customer Service on Mar 8, 2024
Summer, it's heartening to hear that your dining experience at The Gabriel Miami South Beach, Curio Collection by Hilton was exceptional. We are also thrilled that you appreciated the pleasant atmosphere and our prime location. Concerning your comments about the in-room amenities and bathroom facilities, please understand that we seek to strike a balance between style and functionality. Your feedback is helpful, and we'll certainly assess how these elements can be improved. We eagerly look forward to your return and hope you have an even better experience next time.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Raul, thank you for sharing your positive experience at The Gabriel Miami South Beach, Curio Collection by Hilton. We are thrilled to hear that you were delighted with the service you received from our team members. We hope to welcome you back in the near future!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property clean and friendly Staff valet was a bit slow on check out day but nothing major
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 3, 2024
Whitney, it's wonderful to hear that you found The Gabriel Miami South Beach, Curio Collection by Hilton to be a spotless and welcoming place to stay. We are delighted that you enjoyed your visit, and appreciate your patience with the valet service on your departure day. We’ll be sure to share your feedback with our team members to continually improve our services. Thank you for choosing us, we hope to welcome you back in the future.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Joanna, we are thrilled to hear about your experience at The Gabriel Miami South Beach, Curio Collection by Hilton. We appreciate your recognition of our sparkling cleanliness and contemporary design. We aim to provide an exquisite environment for our guests and it seems we hit the mark with your stay. Looking forward to welcoming you back for another great experience.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Darren, thank you for taking the time to rate your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're thrilled to see that it was a positive experience. We can't wait to welcome you back for another exceptional visit.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Sarah, thank you for your kind words. We're delighted to hear that you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Our team is committed to providing a fantastic experience for all our guests, and your feedback reaffirms the hard work we put in every day. We hope to welcome you back in the future!

6/10 Okay

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
👍
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Hunter, it seems your experience was satisfactory but perhaps not outstanding. We're always striving for top-notch service at The Gabriel Miami South Beach and we're eager to hear of any recommendations for improvement. We appreciate your time and your feedback. Thank you for your review.

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Nice hotel in a beautiful area
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 16, 2024
Elizabeth, it's wonderful to see that you highlighted The Gabriel Miami South Beach, Curio Collection by Hilton's appealing location. We hope your next visit with us can elevate your experience from nice to truly memorable, as we strive to offer a top-notch experience for our guests.

8/10 Good

georges

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tres bonne place excepté que j’ai eu des charges sur ma carte de crédit sans que je sache de quoi il s’agit
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Georges, merci d'avoir apprécié The Gabriel Miami South Beach, Curio Collection by Hilton. Nous sommes désolés d'apprendre la confusion concernant la facturation ; des accusations inexpliquées peuvent en effet être troublantes. Il est important pour nous que cela soit clarifié et résolu pour vous. Par conséquent, nous vous encourageons à contacter notre équipe de réception dans les plus brefs délais afin qu'elle puisse examiner cette question de près.

8/10 Good

André, Lac Kenogami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice pool area and private places to sit and enjoy a drink. I would say bring earplugs to sleep because it is extremely loud at night with all of the restaurants and bars.
Stayed 7 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
André, it's wonderful to hear that you particularly enjoyed the pool area and private spaces at The Gabriel Miami South Beach, Curio Collection by Hilton. We appreciate your advice about bringing earplugs, indicating the lively neighborhood ambiance might have affected your rest. We'll make sure to consider this aspect in our ongoing efforts to enhance comfort for all guests.

6/10 Okay

Robert

Travelled with partner
Overall the hotel was merely acceptable. It was across from the beach, our main reason for choosing it. Be careful about where your room is. Granted, we didn't pay the higher price for a view or a balcony, but our room was not located in the main hallway but at the end of the hallway through a door to the stairwell that led to the kitchen. The stairwell and our room had the distinct smell of a commercial kitchen. The staff overall was very mediocre, long wait for drinks/food at the outdoor bar, there was only one bartender and he was hustling, but he was also the only bartender and was responsible for making drinks for the hotel restaurant also - it was not a one time occurrence as if they were understaffed just one day, it was on multiple days. The housekeeping staff was also very lackluster. One morning, we left our room at 9am, hung the tag on our door for housekeeping, returned at 5 and our room still had not been tended to. We called the front deck for towels, waited 30 minutes and no towels came. I found a member of the housekeeping staff and asked for towels, she did not speak English and did not understand my request. I'm aware it is Miami Beach and there are many Spanish speaking members of the community, but as housekeeping staff, a simple request for towels should have been easy enough. I even went back to my room and grabbed a dirty towel to show her, I still never received any towels. We ended up going to the pool area and taking pool towels so we could shower.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Robert, we appreciate your feedback. It's important to us that guests have the most optimal experience and it's clear from your feedback that we didn't meet your expectations. Your experience with the room location and its resulting aroma is regrettable. Our team of colleagues are usually quite adept at addressing these issues. In regards to longer wait times at the outdoor bar and the housekeeping inconveniences, it's clear that we must improve. You should never have to feel any discomfort or frustration during your stay. While language barriers sometimes arise, simple requests such as towels should always be accommodated. Thank you for sharing your experience, it gives us precise areas to focus on so future stays can be more satisfying. We'd appreciate another opportunity to provide a better experience.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative is the thin walls. Overall good
Response from Customer Service on Jan 30, 2024
Michael, it's a joy to hear your overall experience at The Gabriel Miami South Beach, Curio Collection by Hilton was pleasant. We have noted your feedback about the insulation and assure you it will be looked into. We strive to provide an optimal stay for all guests and we look forward to welcoming you back in the future for an even more satisfying experience.

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one before we went on a cruise. Great place. Friendly staff, perfect location. Will stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Jeffery, it's wonderful to hear you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Knowing you found our location ideal and our team members hospitable brings us great joy. We are thrilled and look forward to welcoming you back in the future. Safe travels on your cruise!

4/10 Poor

Michaël

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We checked in on Friday afternoon (Jan. 12th, 2024) and left on Sunday (Jan. 14th, 2024). We never had hot water in our room and it made us really mad. If you are going to have a hotel, the basics are the basics, and are not complicate : have nice clean rooms, nice clean sheets... and HOT WATER! When we checked out and I mentioned it to the person at the front desk, he didn't even apologize, he demonstrated absolutely no empathy. I was very polite, smiling even... and he was cold as ice. (He was a tall man, with braces on his teeth, and on my invoice, it said he was "Cashier ID: MMCKOY3". This guy needs to learn how to smile and be nice with guests!) He didn't make me feel listened to, he didn't make me feel important. He demonstrated absolutely no empathy, and obviously didn't care at all. He didn't even make a note to have the problem checked for the next guests of the room we were in. Fortunately, there are other people working at your hotel such as the guy who was at the bar on Friday and Saturday evening; thanks to him and him only, I rated your hotel 2 stars.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Michaël, we appreciate your honest feedback. We regret to learn about the shortcomings in your stay, particularly the issues with hot water in your room. Providing comfortable and trouble-free stays is our primary objective, and we apologize this was not your experience. Regarding your interaction with our colleague at the reception, we're sorry for any lapse in service. We will ensure we address this for improvement and continue coaching our team. We're glad that your interaction with the bar associate was positive. With your feedback, we can strive to deliver a more satisfying experience in the future. We hope you offer us another chance to serve you better.

6/10 Okay

Samuel

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for taking the time to submit this feedback, Samuel.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

LaShun N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the food and location, waking up to a beautiful sunrise from the bed. This will be my home away from home.
Response from Customer Service on Jan 20, 2024
LaShun, it's wonderful to read how much you enjoyed your experience at The Gabriel Miami South Beach, Curio Collection by Hilton. Our team members do their best to create a unique and enjoyable stay for each of our guests. Your praise of the food and our picturesque sunrise views is greatly appreciated. We're elated this will be your home away from home and eagerly look forward to welcoming you back.

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Staff was polite but slow. Rooms extremely small. Noisy air conditioner
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
David, thank you for sharing your thoughts. It's regrettable to hear about your experience with the speed of service and the room size. We will review your comment about the air conditioner's noise with our team to ensure we improve where possible. We hope to welcome you back for a more satisfying experience in the future.

4/10 Poor

David J

Disliked: Cleanliness, staff & service, amenities
Room was poorly appointed: small bathroom with no shelf for toiletries, no desk and limited dresser space. Housekeeping came late or didn’t show up and did a cursory job. Don’t waste money on valet parking; there was a more than 1/2 hour delay to get the car, and sometimes the desk had to call the valet, almost as if they had to wake him up. Halls and elevators were constantly noisy even in the middle of the night. I expected more from a “Hilton”; I would not return to this hotel.
Stayed 8 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
David, thank you for sharing your feedback. It's unfortunate to hear about the issues with room amenities and general cleanliness. Your comments regarding the valet service and noise levels are noted and will be addressed without delay. Our aim is to deliver a level of hospitality synonymous with the reputation that precedes the Curio Collection by Hilton, and it is regrettable to hear that aspects of your stay fell short of this expectation. We hope to have another opportunity to provide you with a significantly improved experience in the future.

10/10 Excellent

Michael, Montreal

Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Michael,Thank you for choosing The Gabriel Miami South Beach, Curio Collection by Hilton. We're elated that your stay with us met your expectations. Your rating is greatly appreciated and we can't wait to welcome you back for your next visit!

6/10 Okay

Sefenesh

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 27, 2024
Sefenesh, thank you for your recent stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We noted your neutral ranking, and we'd be grateful for any specific feedback that could help us enhance your future stays. We value your input and strive for continual improvement. We hope we will have another opportunity to make your next time with us exceptional.