Outdoor pool, a heated pool, open 8:00 AM to 8:00 PM, pool umbrellas
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Reviews of The Palms Hotel & Spa

4 out of 5
The Palms Hotel & Spa
3025 Collins Ave, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1286 out of 1917 reviews" "
Rating 8 - Good. 384 out of 1917 reviews" "
Rating 6 - Okay. 114 out of 1917 reviews" "
Rating 4 - Poor. 64 out of 1917 reviews" "
Rating 2 - Terrible. 69 out of 1917 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Fereshteh

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Found a beetle in our room. In overall the price is not worth it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elidon

Great hotel to stay
Stayed 1 night in Apr 2024

8/10 Good

Tzu Hsin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and room are very small relating to the price, but the service was good
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gour, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for family with kids as well. Easy and direct access to beach.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gaetan R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Hyo-Sil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room condition is great and breakfast is also very nice, simple but tasty. The direct beach access was also very good for kids playing and swimming. The frontdesk lady was not very kind but other people were very nice. Overall expensive but worth staying.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach
Stayed 1 night in Apr 2024

10/10 Excellent

Zevulon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice warm and accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our short week in Miami Beach. It was quiet and relaxing with great staff and all the conveniences.
Stayed 4 nights in Mar 2024

6/10 Okay

Ghada

Stayed 4 nights in Mar 2024

10/10 Excellent

Isoline Cashmere Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 5 nights in Mar 2024

10/10 Excellent

louise

Travelled with family
Nothing wrong
Stayed 4 nights in Mar 2024

10/10 Excellent

Erik

Stayed 5 nights in Mar 2024

10/10 Excellent

Marijana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel with beach access. Great food and bar service. Great option for Miami Beach.
Stayed 4 nights in Mar 2024

8/10 Good

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best features of the hotel is the outdoor areas. They were beautiful and well landscaped. The bar and outdoor lounge were great. The room was clean and was a decent size. Shower room is a little tight but I liked the toilet had a separated room. For a family of 4 a double bed is on the small size for 2 adults so we will book a king bed next year. Overall the hotel was great and will stay again. Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Chelsea

Stayed 1 night in Mar 2024

4/10 Poor

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good. I recommend taking the stairs, we got stuck on the elevator and talked to several others with the same issue… good luck speaking with a manager. I tried for 3 days to get in contact with one. You will just be on hold for 30 minutes then get disconnected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego, Oak Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The property and and surrounding landscape are beautiful. Very friendly staff ready to help.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer, Maplewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. The staff were lovely and very helpful in all areas. Beautiful beach and pool area. We will return for another relaxing stay at The Palms Hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One elevator was not working. The other was very slow
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Beach was beautiful and right across from hotel. We used the pool also. Towels were available and lounge chairs were available at both. Took an early morning walk down the boardwalk, it was beautiful. A mall, Starbucks, restaurants clubs, all within walking distance. Service was great, hotel was clean and modern. Would definitely stay there again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel on the beach.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Staff & service, property conditions & facilities
It was my second time staying at the palms. The staff is always professional and great. The resort itself is beautiful. Will stay again.
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Mar 2024

10/10 Excellent

ghazaleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was right on the beach
Stayed 4 nights in Mar 2024

8/10 Good

SHERRIN ANOZA FERNANDO

Travelled with family
Liked: Amenities
Elevator was a huge problem. Otherwise we enjoyed the stay and the amenities. Restaurant and cafes had good food options and were very good. Last day saw a cockroach in the room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Friendly staff! Outdoor restaurant, pool, beach, spa, wellness activities…couldn’t ask for anything more!
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option when you want a nice room in a nice beach side hotel for under $500. Great rooms and staff
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and close to the beach.
Stayed 3 nights in Jan 2024

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort in Miami beach
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, Hotel is clean and comfortable. Only strong suggestion is that the gym is small and could be upgraded
Stayed 4 nights in Feb 2024

10/10 Excellent

Heather

Stayed 4 nights in Feb 2024

10/10 Excellent

Fehim

Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
An "old school" south beach Miami hotel. Classy, serene and great beach access. Loved the tranquility of the hotel, and the excellent staff in all areas of customer service.
Stayed 3 nights in Feb 2024

10/10 Excellent

Paula, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fave hotel because of its green environment and relax ambience. The majority of the staff are awesome. Some not so much, specifically at checking in.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Beautiful pool area! Easy access to the beach. Friendly staff. Very clean!
Stayed 3 nights in Feb 2024

2/10 Terrible

stephen

Disliked: Staff & service, property conditions & facilities
The room smelled horrible and moved hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline Susan, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

Sherry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nightmare.... broken elevators, birds flying on the tables on the patio, no electricity on Thursday no AC, food horrible
Stayed 5 nights in Feb 2024

10/10 Excellent

sai sankar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very boutique style experience
Stayed 1 night in Feb 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Shirley, Syosset

Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a 5 star rating for a good 4 star hotel, rooms are not large but clean
Stayed 3 nights in Feb 2024

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property, smaller hotel that didnt feel crowded. Very good , friendly , sincere staff. Overly expensive with numerous fees, taxes and automatic gratuities.
Stayed 9 nights in Jan 2024